Company: JVS Toronto
Location: Toronto, ON
Job description: Manager, Canada InfoNet
Full-time / 1-year Contract / Temporary Position/ Starting ASAP / Tycos (Remote) / Job ID #134Who is JVS
JVS Toronto believes that every individual has opportunities for employment. Since 1947, JVS Toronto has been giving the power of employment and improved learning serving 10,000 new individuals annually through career, employment, and assessment services in Toronto and York Region. We also help businesses recruit the workforce they need to be successful. JVS Toronto is a registered charity and receives generous funding to provide most of our services without charge. Learn about the work we do: www.jvstoronto.org.Our employees benefit from a group benefit plan, a friendly work environment, monthly wellness initiatives, access to an employee assistance program (EAP), opportunities for continuous learning and a variety of corporate discounts. JVS Toronto also offers permanent employees a generous vacation package, a pension plan in addition to paid sick time, family care and wellness days.Program Overview
Canada InfoNet is a national online employment and mentorship project funded by Immigration Refugees Citizenship Canada (IRCC) to provide pre-arrival services to immigrants arriving in Canada. This position leads this project and acts as the agency’s key liaison for maintaining relationships with partner organizations.Responsibilities of the role include:
- Develop and oversee a strategy for engagement of new and existing partners and negotiate partnership agreements. Build on existing relationships and ensure all program targets are met
- Work with technology team to enhance and expand existing online platform, ensure it is customized to meet the needs of all stakeholders
- Develop a marketing and outreach plan to recruit participants for the project. Work closely with internal and external partners to implement the plan.
- Implement and manage new initiatives in order to grow and improve services and plan for sustainability of the project
- Work closely with partners from across Canada to ensure project is implemented successfully. Ensure they are trained and supported regarding the mentoring model and platform
- Develop content for Learning Management System to enhance participant learning.
- Track, monitor and support partner agency deliverables to ensure project goals are met
- Prepare annual budgets and monitor program expenditures as well as ensure that accurate and timely records, statistics and reports are submitted
- Provide direct leadership and management to project staff and partners and ensure smooth operation of the project
- Present at conferences and host webinars with partners and industry experts
- Be actively involved in all other program activities integral to program success
- Implement evaluation framework for the project to track and measure progress. Analyze results and stakeholder inputs to drive improvements within the project
- Support proposal development for pre-arrival and other newcomer services
- Work closely with senior management to build and implement effective newcomer program strategies
- Actively collaborate with other newcomer programs to ensure direct linkages between pre and post arrival services. Support other newcomer programs as needed
- Provide support to other programs and JVS Toronto locations as needed.
Flexible hours / evenings / weekends may be required for this position.Qualifications & Experience:
- Relevant university education and 2-4 years of management experience with background and awareness of immigration, mentoring, employment or settlement of newcomers in Canada
- Skilled in leading staff teams, evaluation, financial management, and service coordination and have a background in the delivery of online services
- Strong technical skills, comfortable with online service delivery and finding technological solutions for various activities of the program
- Experience being part of technology projects – building new tools and platforms. Ability to understand and find ways to troubleshoot technical issues
- Strong collaboration skills and ability to develop new partners and engage them for successful project implementation
- Dynamic, solutions-focused and service-oriented, excellent project management and analytical skills
- Strong interpersonal, negotiation, and verbal and written communication skills
- Advanced Excel, Word and PowerPoint skills along with high comfort level working with online databases and tools are required
- Exposure to digital marketing, social media platforms and ability to create online content
- Some exposure and experience with Learning Management Systems and building online learning content
- Comfortable with public speaking, experience hosting webinars and delivering information sessions online
- The successful candidate works well without supervision within a team environment and can work with multiple levels of management.
- Some travel is required, as is a valid Police Clearance letter.
Qualified applicants are invited to submit their resume & covering letter here.
JVS Toronto is an Equal Opportunity Employer. If you require accommodation in order to submit your application, please contact HR.
JVS Toronto embraces diversity and encourages all qualified candidates to apply.
We thank all applicants for their interest in our agency, however only those selected for an interview will be contacted.Powered by JazzHR
JVS Toronto is seeking a Manager for the Canada InfoNet program, which provides pre-arrival services to immigrants arriving in Canada. The Manager will be responsible for developing partnerships, overseeing the online platform, implementing marketing and outreach plans, managing initiatives, tracking progress, and supporting program staff. The ideal candidate will have a university education, management experience, knowledge of immigration and settlement in Canada, strong technical skills, and experience with online service delivery. The position may require flexible hours, travel, and a valid Police Clearance letter. Qualified applicants are encouraged to apply. JVS Toronto is an Equal Opportunity Employer.
Customer Service Representative
Location: London, ON
Hours: Full-time, Monday-Friday
Salary: $15-17 per hour
We are looking for a Customer Service Representative to join our team in London, ON. The ideal candidate will have excellent communication skills, good computer proficiency, and a passion for helping customers.
Responsibilities:
– Answering incoming calls and responding to customer inquiries
– Providing information about products and services
– Assisting customers with any issues or complaints
– Processing orders and returns
– Keeping accurate records of customer interactions
– Resolving customer problems in a professional manner
– Collaborating with other departments to ensure customer satisfaction
Requirements:
– High school diploma or equivalent
– Previous customer service experience is preferred
– Excellent communication skills, both written and verbal
– Strong computer skills, including proficiency in Microsoft Office
– Ability to multitask and prioritize tasks
– Positive attitude and willingness to learn
If you are a customer-oriented individual with a passion for helping people, we would love to hear from you. Apply now to join our team in London, ON.
Expected salary:
Job date: Wed, 14 Aug 2024 05:38:56 GMT
