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Company: JRoss Recruiters
Location: Toronto, ON
Job description: Description
Operations
- Assume full ownership of Ecommerce KPIs including the following: revenue, time to purchase,
- conversion rate, retention and acquisition targets, number of items per cart, cart value,
- returning customer rate
- Manage, supervise, provide direction and quality control for day-to-day operations to ensure
- objectives are met for the following: Ecommerce Product Upload, Product Merchandising,
- Inventory Control and Website UX/UI (Website Operations), and Virtual Styling & Community
- Development
- Optimize ecommerce processes to ensure organizational goals such as product speed to market,
- customer experience and revenue growth is met
- Support the company in its transition to an omnichannel business with appropriate integrations
- between physical and digital business
- Manage Shopify store, ensuring implementation of front-end updates to aspects such as frontend UX/UI, product pages, landing pages, collection pages, SEO and roster of Shopify Apps
- Ongoing monitoring of competitors to provide recommendations on best practices for ecommerce
People
- Develop the ecommerce team through management team member dashboards which includes
- optimizing each team member and overall team’s KPIs, as well as goal setting to achieve
- organizational objectives
- Build out technical roadmaps and manage cross-functional workflow with operational, creative
- and development resources
- Manage short-term contract employees and tactical support as needed
Strategy
- Collaborate with the Digital Marketing team to execute strategies relevant to the growth of their digital presence and brand, and online customer community (i.e. personalization,
- client segmentation, retention, acquisition and optimization)
- Provide necessary input into seasonal buys to ensure brand-aligned product appropriate for
- ecommerce is secured
- Drive website to achieve revenue goals and growth by leveraging industry best practices,
- technology trends, marketing ideas and consumer behaviour
- Scope, plan and execute initiatives that contribute to the growth and scaling of the ecommerce
- business, brand and the optimization of Customer Journeys
Requirements
Technical Skills
- 3-5 years Ecommerce management experience, including people management for women’s luxury fashion retail (required).
- Ecommerce business reporting: Data analysis, strong understanding of Ecommerce KPIs – e.g., Sales Reporting, Digital and Performance Marketing Reporting (required)
- Website development project management with a focus on UX / UI design (required)
- Shopify platform (required)
- HTML / CSS / Liquid (preferred)
- Financial planning and budgeting
- Competitive benchmarking
- Project management, planning and execution (required)
- Microsoft Office 365 Suite, Asana
Knowledge and Experience
- CRO, SEO Management (required)
- Ecommerce Merchandising strategy (required)
- Content development for a luxury brand or retailer ideal
- Content creation and management
- Customer Experience (CX), Customer Journey and Mapping (CJM) (preferred)
- Robust and demonstrable interest in fashion, luxury fashion
Required Skills and Abilities
- An innovative, entrepreneurial mindset
- A “work hard but work smart” approach
- A digital mindset with a keenness to leverage technology for productivity improvements
- Strategic and tactical thinking
- Structured problem solving
- Stakeholder management
- Cross-functional, collaborative, and inclusive approach to working
- Project execution and delivery resilience
- Predisposition to continuous professional development
Corporate Culture
You will be surrounded by warm, enthusiastic people who maintain and are motivated by a curiosity for continuously improving what they do as a business. You will work together with as one team – to create lasting, extraordinary relationships with each other and their customers.
Benefits:
They offer a comprehensive benefit program, from medical and dental to clothing discounts and packages.
Diversity and Inclusion:
They see people as the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that their employees invest in their work represents a significant part of not only their culture but their reputation and the company’s achievement as well. They embrace and encourage their employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
- Respectful communication and cooperation between all employees.
- Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
- Work/life balance through flexible work schedules to accommodate employees’ varying needs.
Position Type
Permanent
This content describes the responsibilities, requirements, and corporate culture for a position that involves managing the e-commerce operations for a luxury fashion retail company. The position requires experience in e-commerce management, website development, and knowledge of KPIs and digital marketing strategies. The role also involves developing the e-commerce team, collaborating with digital marketing, and executing strategies to drive revenue growth. The company emphasizes diversity and inclusion in their workplace and offers a comprehensive benefits program. The position is permanent and requires an innovative, entrepreneurial mindset, as well as a digital mindset to leverage technology for productivity improvements.
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Job date: Sat, 20 Jan 2024 02:26:55 GMT
