Samsara – Senior Knowledge Management Specialist – Toronto, ON

Company: Samsara

Location: Toronto, ON

Expected salary:

Job date: Sun, 01 Jun 2025 00:30:32 GMT

Job description: About the role:Are you an aspiring Knowledge Management (KM) professional with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class knowledge resources using cutting-edge KM technologies, including AI? Join us as a forward-thinking Knowledge Management Specialist, where you’ll create clear, user-friendly documentation and learning materials to support our Finance Operations organization, working with peers and subject matter experts to find, easy to use, and continuously optimized through analytics and AI.This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided for this role.You should apply if:

  • You want to impact the industries that run our world: The software, firmware, and hardware you build will result in real-world impact-helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
  • You want to build for scale: With over 2.3 million IoT devices deployed to our global customers, you will work on a range of new and mature technologies driving scalable innovation for customers across industries driving the world’s physical operations.
  • You are a life-long learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies, challenges, and customers that push us to learn on the go.
  • You believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes.
  • You are a team player: Working on our Samsara Engineering teams requires a mix of independent effort and collaboration. Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win-together.

In this role, you will:

  • Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into operational employee facing content.
  • Work closely with Accounting, Billing, and Invoicing teams to collect and convert complex financial information into documentation that is clear, actionable, and easy to find.
  • Assist in managing the Financial Operations knowledge management roadmap and contribute to the completion of projects within the roadmap.
  • Collaborate with accounting teams to implement and maintain KM processes and standards.
  • Support various financial operations projects and initiatives, ensuring their successful execution.
  • Assist in monitoring and reporting on KPIs to evaluate KM effectiveness, sharing insights with the organization.
  • Participate in identifying and implementing improvements in KM processes and technology.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

  • 3+ years of experience in Knowledge Management or Enablement, with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing, organizing, and updating knowledge articles.
  • Experience translating technical requirements into operational materials
  • Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
  • Experienced in working with knowledge management and ticketing systems
  • Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
  • Adapt at managing multiple priorities and embracing change with ease.
  • Bachelor’s degree in a related field.

An ideal candidate also has:

  • Knowledge of Accounting practices.
  • Fluency in Spanish.
  • Experience working for a fast paced software company.
  • Familiarity with generative AI tools and automation platforms to accelerate content creation, refinement, and translation workflows.
  • KCS Certified.
  • Proficient in Zendesk, JIRA, Confluence, Tableau, or similar tools.
  • Experienced in managing knowledge-related projects.

Samsara – Senior Knowledge Management Specialist – Toronto, ON

Company: Samsara

Location: Toronto, ON

Expected salary:

Job date: Thu, 08 May 2025 02:12:29 GMT

Job description: About the role:Are you an aspiring Knowledge Management (KM) professional with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class knowledge resources using cutting-edge KM technologies, including AI? Join us as a forward-thinking Knowledge Management Specialist, where you’ll create clear, user-friendly documentation and learning materials to support our Finance Operations organization, working with peers and subject matter experts to find, easy to use, and continuously optimized through analytics and AI.This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided for this role.You should apply if:

  • You want to impact the industries that run our world: The software, firmware, and hardware you build will result in real-world impact-helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
  • You want to build for scale: With over 2.3 million IoT devices deployed to our global customers, you will work on a range of new and mature technologies driving scalable innovation for customers across industries driving the world’s physical operations.
  • You are a life-long learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies, challenges, and customers that push us to learn on the go.
  • You believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes.
  • You are a team player: Working on our Samsara Engineering teams requires a mix of independent effort and collaboration. Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win-together.

In this role, you will:

  • Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into operational employee facing content.
  • Work closely with Accounting, Billing, and Invoicing teams to collect and convert complex financial information into documentation that is clear, actionable, and easy to find.
  • Assist in managing the Financial Operations knowledge management roadmap and contribute to the completion of projects within the roadmap.
  • Collaborate with accounting teams to implement and maintain KM processes and standards.
  • Support various financial operations projects and initiatives, ensuring their successful execution.
  • Assist in monitoring and reporting on KPIs to evaluate KM effectiveness, sharing insights with the organization.
  • Participate in identifying and implementing improvements in KM processes and technology.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

  • 3+ years of experience in Knowledge Management or Enablement, with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing, organizing, and updating knowledge articles.
  • Experience translating technical requirements into operational materials
  • Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
  • Experienced in working with knowledge management and ticketing systems
  • Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
  • Adapt at managing multiple priorities and embracing change with ease.
  • Bachelor’s degree in a related field.

An ideal candidate also has:

  • Knowledge of Accounting practices.
  • Experience working for a fast paced software company.
  • Familiarity with generative AI tools and automation platforms to accelerate content creation, refinement, and translation workflows.
  • KCS Certified.
  • Proficient in Zendesk, JIRA, Confluence, Tableau, or similar tools.
  • Experienced in managing knowledge-related projects.

Maximus – Knowledge Services Practice Leader – Toronto, ON

Company: Maximus

Location: Toronto, ON

Expected salary:

Job date: Sun, 11 May 2025 22:43:41 GMT

Job description: Description & RequirementsAbout Maximus CanadaAt Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada. We offer eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.Globally, Maximus has operations in the US, India, Saudi Arabia, United Arab Emirates and the United Kingdom.Our mission is t o affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus Canada and their dedication to connecting citizens with the services they need from Government agencies.We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require assistance in accessing job openings, applying for a job on this site, completing screening and/or interview questionnaires or participating in any aspect of the recruitment and selection process, please contact us at careers@maximuscanada.caDepartment SummaryMaximus Canada, a leading provider of innovative business process management and technology solutions for the public sector, is seeking a highly experienced and dynamic Knowledge Services Solutions leader within our Technology Consulting Services division to drive growth for our Canadian customers through the strategic utilization of Knowledge Services. Our mandate for Knowledge Services is to be the leader in working with our customers to enable Knowledge Services solutions that are built to be customized and integrated easily for Public Sectors customers in Canada.Position SummaryIn this role, you will play a critical role in shaping the company’s Technology Consulting Solutions’ Knowledge Services growth strategy and driving expansion in the Canadian market. Leveraging your deep understanding of public sector needs and cutting-edge technology solutions, you will be responsible for developing and executing strategies that enable Maximus Canada to deliver superior value to its customers.If you are a visionary leader with a passion for driving growth and delivering innovative solutions to the Canadian public sector, we invite you to join Maximus Canada. This is an exceptional opportunity to shape the future of our organization and make a significant impact in the Canadian public sector market.The successful candidate will be required to lead technology consulting projects in the following example areas: Knowledge Services Strategy & Roadmaps, Knowledge Services Platforms and Innovation, Prototype New Product Scalable & Sustainable Technology, Knowledge Services Target Architecture Design & Roadmap, Knowledge Services modernization strategy, migration and implementation.Your typical week at Maximus

  • Develop and implement a comprehensive growth strategy to expand Maximus Canada’s Knowledge Services solutions footprint in the Canadian public sector market.
  • Identify new business opportunities and cultivate relationships with key stakeholders in the Canadian public sector, including agencies, departments, and decision-makers.
  • Lead cross-functional teams to develop and deliver innovative solutions that address the unique challenges faced by government agencies, leveraging digital, solutions and technologies.
  • Collaborate with internal teams, including account leads and capability leads to ensure seamless integration and successful delivery of solutions.
  • Stay abreast of industry trends, regulatory changes, and emerging technologies to identify growth opportunities and drive innovation for Technology Solutions Consulting within Maximus Canada.
  • Monitor and analyze market conditions, competitive landscape, and customer needs to inform strategic decision-making and identify areas for improvement.
  • Provide thought leadership and act as a trusted advisor to senior executives, offering insights and recommendations to drive business growth and improve customer outcomes.
  • Build and lead a national team of Knowledge Services professionals (analysts/consultants)
  • This role will serve as a leader in providing strategic and technical leadership for the program and customers teams to assess the current Knowledge Services environment, develop technology accelerators, identify optimizing opportunities, and develop Knowledge Services modernization roadmaps
  • Foster a culture of excellence, collaboration, and innovation within the Knowledge Services Practice.

What you offer usKnowledge Skills and Abilities

  • Ten or more years of experience of:
  • Designing and implementing Knowledge Management architectures and solutions
  • Collaborating with clients on Knowledge Management implementation and migration projects
  • Knowledge Management migration projects, especially from on-premise to Cloud Solutions and/or from legacy platforms to modern SaaS Knowledge Management platforms
  • Conducting Knowledge Management migration assessments and developing Knowledge Management migration roadmaps
  • Deep understanding of the full range of Knowledge Management service providers/solutions, inclusive of Cloud offerings
  • Leading a team of Knowledge Management professionals delivering both consulting solutions and maintenance of Knowledge Management platforms
  • In Addition:
  • Proven track record of success in driving growth and delivering complex solutions in the Canadian public sector or private sector market.
  • Strong business acumen and ability to translate customer needs into innovative and scalable solutions.
  • Excellent leadership skills with a demonstrated ability to lead and inspire cross-functional teams.
  • Outstanding communication and interpersonal skills, with the ability to influence and build relationships at all levels of an organization.
  • Strategic mindset, with the ability to think critically and make data-driven decisions.
  • Strong analytical and problem-solving skills, with the ability to navigate complex challenges.

Education and Experience

  • Bachelor’s degree or related experience in business, library science, engineering, or a related field (Master’s degree preferred) or equivalent education and experience.

Other

  • Must hold or be eligible for Government of Canada Security Clearance

What we offer youWe value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:

  • Competitive market-based salaries
  • Comprehensive employer-paid benefits
  • Generous paid time off
  • Group Retirement Savings Plan
  • Hybrid and remote work environments in Canada
  • Annual paid bonus based on overall company performance
  • Employee appreciation events

Maximus Global Core ValuesAccountability – Accepting responsibility to solve problems and rise to each challenge
Collaboration – Partnering to instill trust and working as one
Compassion – Empowering humanity by applying empathy and insight to every interaction
Customer Focus – Cultivating an authentic desire to help others succeed
Innovation – Embracing change and championing new ways forward
Respect – Valuing the work we do, who we do it with, and the people we serveWe will be accepting applications until 4:00 ET May 23, 2025Please note that while all applications are appreciated, only those candidates selected for an interview will be contacted. (No Agencies, Please)EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.

Fidelity Investments – Knowledge Base & Content Manager – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Sat, 26 Apr 2025 02:39:49 GMT

Job description: Job DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.Who We Are:Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.For more information about Fidelity Clearing Canada, please visitHow You’ll Make An Impact:The Knowledge Base & Content Manager is part of the FCC Product Solutions team and reports to the Director, Product Operations and Enablement. The Manager oversees FCC’s Resource Centre experience and content, which includes the client-facing knowledge base and support ticket intake experience as well as structure of content and accessibility of the same for FCC’s clients. They collaborate with developers, support teams, FCC’s clients, and other stakeholders to optimize current systems and develop new ways to provide clients with an optimal experience when accessing knowledge and how to content, submitting support tickets, and other related activities. This role focuses on enhancing the user experience to increase adoption of this self-serve channel, driving process improvements, streamlining content overall, and ensuring effective collaboration across training and support teams. This objective is achieved by leveraging data-informed insights, strong internal and client partnerships, and industry best practices with a focus on continuous improvement.The Knowledge Base & Content Manager is responsible for ensuring that clients can easily find answers related to FCC knowledge and have streamlined access to all relevant support channels. The Manager continuously seeks innovative methods to deliver an exceptional client experience.What You Will Do:1. Deliver an excellent client experience in FCC’s Resource Centre as part of the uniFide platform. This involves ensuring that the FCC Resource Centre is a comprehensive and user-friendly content repository and digital access to FCC’s client support channels.Defined roadmap for FCC’s Resource Centre.Effective guidance provided for Developers and other individuals supporting the delivery of enhancements to the client-facing Salesforce experience.Deep understanding of adoption drivers for knowledge content, barriers and related industry best practices.Alignment with relevant internal and external stakeholders.Effective collaborate with Strategic Account Management and Product Implementation Manager to accomplish client engagement to align on priorities and effective implementation of enhancements.Ensuring seamless integration with other tools and platforms within the uniFide ecosystem.Positive feedback from clients.2. Oversee the content strategy of FCC’s client-facing knowledge base and coordinate closely with the Client Training Manager to ensure the overall alignment of content structure within the Resource Centre.Collaborate cross-functionally, and especially with FCC Client Services, to drive the creation of client-facing knowledge content, such as client-facing policies and procedures, or other operational and system-related how-to documentation.Ensure the overall alignment of knowledge content with client and FCC business needs.Regular audits of the knowledge content structure and alignment between available content and organization of the same (i.e. categories).Collaborate with Training and Support teams creating content to structure content based on best practices and ensure easily accessible content placement in the Resource Centre.3. Establish and monitor key performance indicators pertaining to the implementation and adoption of FCC’s Resource Centre.Segmented user groups based on access to functionality in the Resource Centre (i.e. ticketing vs knowledge access).Defined metrics for user adoption and retention (i.e. reduction in support tickets in correlation with knowledge content).Regular reporting on adoption overall and success metrics of rolled out enhancements.Use of engagement methods, such as surveys to measure user satisfaction with the Resource Centre.Regular reviews and updates to the content strategy based on performance data and feedback, in collaboration with the Client Training Manager.4. Build strong relationships with key stakeholders both within and outside FCC to foster collaboration and support for the Resource Centre.Work with various departments and teams to establish clear goals, strategies and needs around knowledge content, and methods for managing the Resource Centre experience effectively.Understand client experience and user journeys in detail.Collaborate with Product Solutions Managers with regards to potential cross-product impact and understand and manage interactions and impacts between different products, ensuring a seamless integration and user experience.Collaborate with third parties to manage integrations.5. Use of continuous improvement methodologies to continually search newly established industry best practices and implementation of the same. Proactively improves and/or eliminates ineffective features/functionality to enhance service and delight clients.Ongoing professional development and proven curiosity around new technologies and potential impact on the Resource Centre experience (i.e. Artificial Intelligence).Regular updates and enhancements to the Resource Centre based on industry trends.Strong network across the Fidelity organization.6. Risk ManagementIdentify risks and notify management of any errors/mistakes immediately including any risk concerns that may not conform to standard practices and guidelines.This includes making suggestions, asking questions, or providing feedback that could lead to improved processes and controls with reduced risk.What We Are Looking For:Strong analytical skills to understand client experience and user journeys in detail.Proven curiosity around new technologies and their potential impact on the experience, ideally with experience in implementing AI for help/knowledge content.In-depth knowledge of agile delivery methodologies, collaboration with technical resources (developers, Business Analysts, etc.) and general project management experience will be an asset.Deep knowledge of relevant technologies must be combined with business acumen and excellent communication and listening skills.Highly collaborative individual with strong influencing skills as well as being highly flexible and adaptable to differing audiences and circumstances.Being bold and taking proactive charge of all responsibility areas.Attention to detail to ensure accuracy and consistency of all deliverables.Knowledge of adult learning principles, understand how adults learn, including the importance of engaging and interactive training sessions.Demonstrated expertise in digital applications and foundational technical knowledge.The Expertise You Bring:Must haves:5+ years’ experience in a Product Owner, Knowledge/content management/IT support delivery or Technical Support role within the financial services and brokerage industryProven project management experienceSolid knowledge and working experience in brokerage or banking business environment with focus on mid/back-office applications.Experience communicating with executive-level clients and senior-level managers.Sound understanding of content management softwareNice to haves:Experience working with Salesforce and Salesforce CommunityEducation/Licenses/Registrations/Designations:A minimum requirement of a university degree or equivalent work experienceNice to have: Canadian Securities Course (CSC), Enrolment in or completion of the Salesforce Admin certificate is an asset. PMP or Scrum certification is an assetSome of the ways we’ll help you feel valued and supported as part of our team:Flexible working arrangements – 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team

Deloitte – Knowledge Manager, Deloitte Global Knowledge Services – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $85000 – 156000 per year

Job date: Thu, 17 Apr 2025 22:18:56 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 129049
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ONOur PurposeAt Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.By living our Purpose, we will make an impact that matters.

  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the Knowledge Manager for Executive Accelerators you will serve as the knowledge management owner across aligned practice areas, including Executive & Board Programs (Chief Exec, CFO, CIO, CLO, CMO, Center for Board Effectiveness) & The Greenhouse.You will focus on understanding program priorities, growing relationships within program leads and enabling areas, developing a knowledge strategy that aligns with priorities, and advising and coordinating knowledge activities to foster a more robust global knowledge exchange.In this role you will have responsibilities within:Practice Area Enablement

  • Develop and maintain relationships with US Executive Accelerators program leads and key stakeholders such as XA Chief of Staff and the XA Marketing & Comms leads
  • Serve as subject matter specialist regarding XA knowledge management and practice tools, methods, content, and capabilities
  • Develop knowledge plans that articulate KS support of the strategic priorities of the practice

Intellectual Property Management

  • Maintain a “healthy knowledge space” by regularly reviewing age, diversity and usage of existing content and executing action plans to improve user experience (e.g., archiving, targeting content to fill gaps)
  • Expertise & Network Connectivity
  • Ensure practice specialists are identified within global knowledge tools, such as through badging in DPN and inclusion within relevant curated knowledge collections

Knowledge Platform Optimization

  • Provide guidance to practitioners based upon in-depth expertise of knowledge platforms/tools capabilities and functionality
  • Enhance search optimization to ensure that practitioners can easily find relevant content

Adoption Measurement & Improvement

  • Champion and implement knowledge sharing culture and awareness initiatives to increase awareness, contribution and usage levels, including incorporating training within specific events, driving awareness campaigns through global tools, social platforms and intranets and delivering impactful communications

About the teamGlobal CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.Enough about us, let’s talk about you

  • Minimum of 5 years of relevant experience. Experience in aligned industry/business area a plus and experience in a global professional services organization preferred.
  • Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools; SharePoint experience a plus
  • Experienced, independent thinker with proven project management experience; ability to manage multiple simultaneous projects and stakeholders and deliver results
  • Demonstrated ability to present to key senior leaders
  • Exceptional relationship building/relationship management skills to establish rapport, build trust and confidence, and manage customer expectations
  • High comfort level working, managing resources, and collaborating in a virtual, global environment
  • Ability to deal with ambiguity and adapt to change; experience managing change, acting as a change agent to influence others

Total RewardsThe salary range for this position is $85,000 – $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as “Deloitte Days”, dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Deloitte – Knowledge Manager, Deloitte Global Knowledge Services – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $85000 – 156000 per year

Job date: Fri, 18 Apr 2025 01:14:19 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 129049
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ONOur PurposeAt Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.By living our Purpose, we will make an impact that matters.

  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?As the Knowledge Manager for Executive Accelerators you will serve as the knowledge management owner across aligned practice areas, including Executive & Board Programs (Chief Exec, CFO, CIO, CLO, CMO, Center for Board Effectiveness) & The Greenhouse.You will focus on understanding program priorities, growing relationships within program leads and enabling areas, developing a knowledge strategy that aligns with priorities, and advising and coordinating knowledge activities to foster a more robust global knowledge exchange.In this role you will have responsibilities within:Practice Area Enablement

  • Develop and maintain relationships with US Executive Accelerators program leads and key stakeholders such as XA Chief of Staff and the XA Marketing & Comms leads
  • Serve as subject matter specialist regarding XA knowledge management and practice tools, methods, content, and capabilities
  • Develop knowledge plans that articulate KS support of the strategic priorities of the practice

Intellectual Property Management

  • Maintain a “healthy knowledge space” by regularly reviewing age, diversity and usage of existing content and executing action plans to improve user experience (e.g., archiving, targeting content to fill gaps)
  • Expertise & Network Connectivity
  • Ensure practice specialists are identified within global knowledge tools, such as through badging in DPN and inclusion within relevant curated knowledge collections

Knowledge Platform Optimization

  • Provide guidance to practitioners based upon in-depth expertise of knowledge platforms/tools capabilities and functionality
  • Enhance search optimization to ensure that practitioners can easily find relevant content

Adoption Measurement & Improvement

  • Champion and implement knowledge sharing culture and awareness initiatives to increase awareness, contribution and usage levels, including incorporating training within specific events, driving awareness campaigns through global tools, social platforms and intranets and delivering impactful communications

About the teamGlobal CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.Enough about us, let’s talk about you

  • Minimum of 5 years of relevant experience. Experience in aligned industry/business area a plus and experience in a global professional services organization preferred.
  • Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools; SharePoint experience a plus
  • Experienced, independent thinker with proven project management experience; ability to manage multiple simultaneous projects and stakeholders and deliver results
  • Demonstrated ability to present to key senior leaders
  • Exceptional relationship building/relationship management skills to establish rapport, build trust and confidence, and manage customer expectations
  • High comfort level working, managing resources, and collaborating in a virtual, global environment
  • Ability to deal with ambiguity and adapt to change; experience managing change, acting as a change agent to influence others

Total RewardsThe salary range for this position is $85,000 – $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as “Deloitte Days”, dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Roche – 2025 IP2TIS Intern – Taxonomy, Knowledge Management, Information Science – Mississauga, ON

Company: Roche

Location: Mississauga, ON

Expected salary:

Job date: Tue, 01 Apr 2025 22:31:03 GMT

Job description: At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionA healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.Our ) offers a unique opportunity for passionate individuals to gain hands-on experience in the pharmaceutical industry while making a positive impact on the world.Are you ready to join a global network spanning 20+ countries, where bright minds collaborate to tackle real-world challenges in Innovation & Sustainability? Do you want to work on impactful projects, shape the future, and drive change from within?The Opportunity:You will be joining the Product Development Knowledge Management (PDKM) team within Digital Strategy and Enablement, which is dedicated to fostering a culture of continuous learning and knowledge sharing. Our team has implemented an extensive knowledge Management Ecosystem comprising innovative Products, robust Services, and dedicated Supporting Organizations. This ecosystem is designed to enhance our organization’s capabilities in collecting, organizing, and sharing knowledge across various groups and teams.One of our key products is the Roche Digital Workspace, a next-generation employee experience platform designed to simplify access to information, enhance collaboration, and support decision-making. With sophisticated search capabilities and dynamic content delivery, the Digital Workspace helps users easily find the knowledge they need when they need it.In this internship, you will support ongoing efforts to strengthen content management, taxonomy, and search optimization practices within the Digital Workspace. Your work will help ensure that content is well-structured, accurately categorized, and easily findable, laying the foundation for a more effective knowledge-sharing environment. You will also contribute to measuring the success of our initiatives by helping to collect user feedback and analyzing key performance indicators (KPIs) and search metrics.Taxonomy and Content Management Support: Assist with content audits, mapping, tagging, and categorization activities. Support taxonomy refinement efforts by analyzing content and suggesting improvement to categories and metadata. Help ensure content is properly indexed for improved searchability and user experience.User Feedback, Metrics and Search Analysis: Support the collection and organization of user feedback to inform continuous improvement. Assist in identifying, collecting, and reporting on metrics and KPIs related to content quality, search performance, and user engagement. Conduct basic search analysis to identify gaps or areas of improvement in the Digital Workspace search engine.Knowledge Management Support: Provide general research and analytical support on knowledge management topics, including content organization best practices. Contribute to exploratory work related to AI-powered knowledge management tools and search technologies. Support the team in reviewing data sources, assisting with preliminary analysis of search performance, or gathering insights to improve the user experience.Who You Are:You are currently enrolled in a Master’s studies at a university, in the field of Knowledge Management, Library and Information Sciences, Data Sciences, Computer Science and are interested in applying your knowledge in a modern working environment as part of an internship of at least 3 months and getting to know the pharmaceutical industry.You have an understanding of knowledge management, taxonomy management, and content management concepts and principles is required.Preferred:Good communication and collaboration skills with an ability to actively engage and manage stakeholders, cultivate positive relationships, and address needs and concerns within a multi-functional team environment.Foundational applied knowledge on how and where Artificial Intelligence (AI), Large Language Model (LLM), and Machine Learning (ML) principles can be applied is preferred.Some knowledge in ML/AI related packages to build LLM powered applications (Langchain, LlamaIndex etc) is preferred.A growth mindset and demonstrates an eagerness for continuous learning.Technical details:The start date for the internship is between 1st and 16th of July 2025Duration (3 to 4 months), work term (Full time)Location: Based in Mississauga, Ontario.Our team follows a hybrid work structure (minimum 3 days in the office).More information about the program you can find on go.roche.com/ip2tis_25.Relocation benefits are not available for this posting.Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.Roche Pharma Canada has its office in Mississauga, Ontario and employs over 850 employees. The Mississauga facility is bright, vibrant, fosters collaboration and teamwork, and is reflective of Roche’s truly innovative culture.Roche is an Equal Opportunity Employer.

Hootsuite – Co-Op/ Intern, Professional Services Knowledge Base – Summer 2025 – Toronto, ON – Vancouver, BC

Company: Hootsuite

Location: Toronto, ON – Vancouver, BC

Expected salary:

Job date: Fri, 07 Mar 2025 05:52:27 GMT

Job description: Job Title: Co-Op/ Intern, Professional Services Knowledge Base (Summer 2025)Location: Remote, Canada (Alberta, B.C. and Ontario)Term: 4 monthsStart Date: April 28, 2025Openings: 1We’re looking for a self-driven student or intern seeking a new opportunity with a high profile tech company. You’ll be working with a global Professional Services team to write, update and further organize internal knowledge base articles and deployment guides to categorize and document our workflows and processes, ensuring that Professional Services team members can easily access the information they need to provide the best and most efficient customer experience.WHAT YOU’LL DO:

  • Organize our current knowledge base resources and deployment guides to ensure:
  • Create new content or update existing content based on incoming requests from Professional Services leaders
  • Contribute to an audit of our Knowledge Base by:
  • Collaborate with Professional Services associates and leaders to improve the usability of our knowledge base through article structure improvements, content updates, and searchability improvements

WHAT YOU’LL NEED:

  • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external
  • Perseverance: pursues everything with energy, drive, and a need to finish-doesn’t give up
  • Commitment to Results: Consistently achieves results, demonstrating high performance.
  • Self Development: is personally committed to, and actively works to continuously improve

WHO YOU ARE:

  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:Step Up: Dare to go beyond the expected to achieve greatness. #StepUpOne Team: Make Hootsuite a place we soar together by respecting each other’s individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMeCustomer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessedGo Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgilePlay to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcusesNeighbours & Allies: Give back to our communities and be an ally. #SocialForGood #AlliesWe are an equal opportunity employer and welcome applications from all qualified candidates. If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration.Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Senior Consultant, Scientist – Indigenous Engagement and Knowledge Integration (Mid-Level) – The ERM International Group – Vancouver, BC

Company: The ERM International Group

Location: Vancouver, BC

Expected salary: $69172 – 81900 per year

Job date: Sat, 01 Mar 2025 23:09:50 GMT

Job description: publishing. Supporting and contributing to business development and marketing activities in the company through conducting… research on client needs, preparing marketing materials, and participating in proposal preparation. Building…

Senior Consultant, Scientist – Indigenous Engagement and Knowledge Integration (Mid-Level) – The ERM International Group – Vancouver, BC

Company: The ERM International Group

Location: Vancouver, BC

Expected salary: $69172 – 81900 per year

Job date: Fri, 28 Feb 2025 23:40:07 GMT

Job description: publishing. Supporting and contributing to business development and marketing activities in the company through conducting… research on client needs, preparing marketing materials, and participating in proposal preparation. Building…