Project Manager – Oliver Agency – Toronto, ON

Company: Oliver Agency

Location: Toronto, ON

Expected salary: $76500 – 85500 per year

Job date: Sat, 26 Jul 2025 05:18:17 GMT

Job description: Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.Role: Project ManagerLocation: Toronto, ON (Remote)About the role:We are seeking a Project Manager to join a new dynamic team. You will oversee projects to support brand, marketing, and communication strategies in a high-volume environment for our Consumer Product Manufacturing client. You will coordinate with internal and external teams, work closely with the Account Manager and Sr. Project Manager, and ensure client satisfaction and identify growth opportunities. Our ideal candidate excels in a fast-paced team setting, understands client insights, and can offer innovative marketing solutions while facilitating integrated planning. Responsibilities include overseeing digital and print projects across various channels and working with account and creative teams from brief to delivery. We seek a courteous, positive, high-energy individual with outstanding interpersonal skills.What you will be doing:

  • Work closely with the team members to understand project requirements and ensure work is aligned with brief requirements, in scope, and on time.
  • Taking overall ownership of integrated creative projects from brief to fulfillment.
  • Working closely with account and creative teams in preparing milestones for the client.
  • Liaising with clients to determine campaign scope and produce estimates and schedules.
  • Identifying, exploiting, and managing ad hoc opportunities when they arise.
  • Working with account teams to agree and create timing plans and estimates within our internal time and tracking system.
  • Estimating complex, cross-platform projects.
  • Help resolve and document blockers, gaps in processes, and pursue resolutions, sharing results with management and cross-functional teams.
  • Communicating the progress and status of the project to the senior management and the client, and resolving any conflicts or challenges
  • Coordinating with the existing teams and the client stakeholders to ensure a smooth handover of the work
  • Schedule projects in line with the correct internal resource and help to source external resource where necessary.
  • Ensure projects follow the agency process and compliance standard, and completed on time and on budget.
  • Motivate and manage teams under tight deadlines.
  • Educate and manage internal stakeholders in relevant production processes where necessary.
  • Drive efficiency and creative excellence at all times.
  • Provide job reporting to the Sr. Account Director on a regular basis to ensure projects are running correctly to budget and schedule.
  • Ensuring the quality and consistency of the work delivered by the project team, and providing feedback and guidance
  • Escalate any queries concerning invoicing, or estimates provided by the studio on their projects to the account lead.

What you need to be great in this role:

  • 3+ years account/project management experience in an advertising agency, marketing agency or equivalent.
  • Experience with Project Management solutions like Workfront, Monday, Wrike.
  • Experience in CPG sectors and product marketing including Digital, Email, Print, Social and POP
  • Familiarity with Photo, Video, CGI production process
  • Achieve growth targets and deliver positive client feedback for all projects.
  • Demonstrate initiative and thrive in a self-directed environment, while recognizing the importance of team collaboration.
  • Proven experience as a direct liaison between brand marketers, compliance and creative teams, working collaboratively with all agency departments and clients.
  • Creative thinker, self-starter, and problem solver with strong communication skills.
  • Ambitious and eager to progress quickly within the organization.
  • Excellent interpersonal skills complemented by a positive attitude.
  • The ability to manage both individual and project workloads and identifying challenges and risks within them, along with the mitigation and solution
  • Executional rigor, competent in multitasking and great organizational skills
  • The ability to combine and translate complex material from different sources and contexts into stories and content that engage and resonate with target audience
  • Competent in presenting and communicating ideas to clients
  • The ability to clearly articulate your ideas
  • Stay updated with industry news and best practices.
  • Proficient in Microsoft365 and Mac OS
  • At the time of this posting, the base salary for this position may range from $76,500.00 CAD to $85,500.00 CAD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Req ID: 13435#LI-midsenior #LI-FO1Our values shape everything we do:Be Ambitious to succeedBe Imaginative to push the boundaries of what’s possibleBe Inspirational to do groundbreaking workBe always learning and listening to understandBe Results-focused to exceed expectationsBe actively pro-inclusive and anti-racist across our community, clients and creationsOLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Company Overview:
OLIVER, established in 2004, is the world’s first specialist in crafting and managing bespoke in-house marketing agencies for brands. The company collaborates with over 300 clients globally, leveraging innovative AI technology to enhance creativity and efficiency in marketing efforts.

Role: Project Manager (Toronto, ON – Remote)
OLIVER seeks a Project Manager to lead projects for a Consumer Product Manufacturing client, focusing on brand, marketing, and communication strategies. The role requires coordination with internal and external teams, ensuring client satisfaction and identifying growth opportunities.

Key Responsibilities:

  • Oversee integrated creative projects from brief to fulfillment.
  • Collaborate with account and creative teams to establish project milestones.
  • Liaise with clients for campaign scope, estimates, and schedules.
  • Manage project timelines, budgets, and compliance standards.
  • Foster communication regarding project progress and resolutions.
  • Ensure the quality and consistency of project deliverables.

Qualifications:

  • 3+ years in account/project management within advertising or marketing.
  • Experience with project management tools (e.g., Workfront, Monday).
  • Knowledge in product marketing across various channels.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to thrive in a fast-paced environment.

Compensation:
Base salary ranges from CAD $76,500 to $85,500, varying based on experience and qualifications.

Company Values:
OLIVER emphasizes ambition, creativity, inspiration, inclusivity, and sustainability in their operations and culture, aiming to provide a supportive and diverse work environment. They are committed to environmental sustainability and equity across their initiatives.

Designer – Oliver Agency – Toronto, ON

Company: Oliver Agency

Location: Toronto, ON

Expected salary: $76500 – 85500 per year

Job date: Sat, 26 Jul 2025 02:19:34 GMT

Job description: Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.Role: DesignerLocation: Remote, CanadaAbout the role:Our team is hiring a talented Designer for our major hospitality client team. If you are excited about bringing your digital skills to a team that is looking to push the boundaries on work and create great experiences for customers, then this is a great role for you. As a Designer you will have strong creative skills, be comfortable taking projects from brief to completion, and provide new ideas and creativity while working closely with the client’s brand guidelines. You’ll also be comfortable pushing boundaries and thinking conceptually about new initiatives.Reporting to the Art Director, you will work closely as part of our team designing and producing a variety of materials. In the day to day, you’ll be executing great work for a family of hospitality brands-creating social creative, video storyboards, banner ads, email marketing, and more with an understanding of visual development for campaigns and brands. Our ideal candidate enjoys working in a fast-paced environment and be a part of an awesome group!What you will be doing:

  • Conceive and create compelling visual design solutions that address strategic business and brand objectives across a range of digital media.
  • Collaborating day to day with a team of art directors, designers, copywriters and account managers to produce beautiful and innovative designs and concepts for social (paid and organic), mobile, banners, video, print and beyond to define campaigns.
  • Responsibility for the full design lifecycle from concept to execution.
  • Clearly present your work and able to articulate and advocate design rationale
  • Collaborate with copywriters, project managers, and other creative contributors, to achieve optimal finished product.
  • Overseeing and managing the preparation of all finished files that will comply with the correct output specifications.

What you need to be great in this role:

  • 4+ years of work experience that demonstrates impeccable craft and command of creative concepts, visual concepts, and design across a variety of projects.
  • The ability to take projects from concept to completion, with a history of translating strategic thinking into compelling, visual ideas.
  • Proactive, flexible, and independent, able to effectively time manage projects
  • Able to gather feedback judiciously but know when to follow guidelines/vision
  • Understand how to work on a range of designs within brand guidelines
  • Deep knowledge & production experience with integrated and digital campaigns.
  • A strong understanding and general skills around motion graphics and video.
  • Strong attention to detail and ability to provide solution-oriented ideas
  • Able to effectively understand and execute against specific brand guidelines
  • Persuasive communication and presentation skills with colleagues and clients.
  • Excellent Adobe Creative Suite (Illustrator, Photoshop, InDesign, etc.) skills as well as Sketch. AE and PremierPro experience a bonus.
  • Sound knowledge of digital standards and industry best practices
  • Experience in the world of hospitality is also a bonus
  • At the time of this posting, the base salary for this position may range from $76,500.00 CAD to $85,500.00 CAD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.
  • Although the position is remote, the expected working hours follow Eastern Standard Time.

Req ID: 13961#LI-midsenior #LI-FD1Our values shape everything we do:Be Ambitious to succeedBe Imaginative to push the boundaries of what’s possibleBe Inspirational to do groundbreaking workBe always learning and listening to understandBe Results-focused to exceed expectationsBe actively pro-inclusive and anti-racist across our community, clients and creationsOLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Company Overview:
Established in 2004, OLIVER specializes in creating and managing bespoke in-house agencies and marketing ecosystems for brands. With partnerships across 40+ countries, OLIVER focuses on creativity and efficiency, employing cutting-edge AI technology to enhance its marketing efforts.

Role Highlight: Designer

  • Location: Remote, Canada
  • Responsibilities:
    • Conceptualize and create visual designs for various digital media (social, video, banners, email).
    • Collaborate with art directors, designers, and copywriters throughout the design lifecycle.
    • Present and advocate for design concepts effectively.
    • Ensure compliance with brand guidelines.

Qualifications:

  • 4+ years of experience in design, showcasing strong visual and creative skills.
  • Proficiency in Adobe Creative Suite; familiarity with motion graphics and video is a plus.
  • Ability to manage projects and adapt to feedback while adhering to brand guidelines.
  • Hospitality experience is a bonus.

Compensation: Base salary ranges from CAD 76,500 to CAD 85,500, dependent on various factors.

Company Values:
OLIVER emphasizes ambition, creativity, inclusivity, learning, results orientation, and sustainability in its work culture, aiming for a diverse and supportive environment for all employees.

Project Manager – Oliver Agency – Toronto, ON

Company: Oliver Agency

Location: Toronto, ON

Expected salary: $80750 – 90250 per year

Job date: Fri, 20 Jun 2025 03:37:55 GMT

Job description: Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.As a part of The Brandtech Group, we’re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.Role: Project ManagerLocation: Toronto, ON (Remote)About the role:We are seeking a Project Manager to join a new dynamic team. You will oversee projects to support brand, marketing, and communication strategies in a high-volume environment for our Consumer Product Manufacturing client. You will coordinate with internal and external teams, work closely with the Account Manager and Sr. Project Manager, and ensure client satisfaction and identify growth opportunities. Our ideal candidate excels in a fast-paced team setting, understands client insights, and can offer innovative marketing solutions while facilitating integrated planning. Responsibilities include overseeing digital and print projects across various channels and working with account and creative teams from brief to delivery. We seek a courteous, positive, high-energy individual with outstanding interpersonal skills.What you will be doing:

  • Work closely with the Business Director, Studio Manager, and Creative team to understand project requirements and ensure work is aligned with brief requirements, in scope, and on time.
  • Taking overall ownership of integrated creative projects from brief to fulfillment.
  • Working closely with account and creative teams in preparing milestones for the client.
  • Liaising with clients to determine campaign scope and produce estimates and schedules.
  • Identifying, exploiting, and managing ad hoc opportunities when they arise.
  • Working with account teams to agree and create timing plans and estimates within our internal time and tracking system.
  • Estimating complex, cross-platform projects.
  • Help resolve and document blockers, gaps in processes, and pursue resolutions, sharing results with management and cross-functional teams.
  • Communicating the progress and status of the project to the senior management and the client, and resolving any conflicts or challenges
  • Coordinating with the existing teams and the client stakeholders to ensure a smooth handover of the work
  • Schedule projects in line with the correct internal resource and help to source external resource where necessary.
  • Ensure projects follow the agency process and compliance standard, and completed on time and on budget.
  • Motivate and manage teams under tight deadlines.
  • Educate and manage internal stakeholders in relevant production processes where necessary.
  • Drive efficiency and creative excellence at all times.
  • Provide job reporting to the Sr. Account Director on a regular basis to ensure projects are running correctly to budget and schedule.
  • Ensuring the quality and consistency of the work delivered by the project team, and providing feedback and guidance
  • Escalate any queries concerning invoicing, or estimates provided by the studio on their projects to the account lead.

What you need to be great in this role:

  • 4+ years account/project management experience in an advertising agency, marketing agency or equivalent.
  • Experience with Project Management solutions like Workfront, Monday, Wrike.
  • Experience in CPG sectors and product marketing including Digital, Email, Print, Social and POP
  • Familiarity with Photo, Video, CGI production process
  • Achieve growth targets and deliver positive client feedback for all projects.
  • Demonstrate initiative and thrive in a self-directed environment, while recognizing the importance of team collaboration.
  • Proven experience as a direct liaison between brand marketers, compliance and creative teams, working collaboratively with all agency departments and clients.
  • Creative thinker, self-starter, and problem solver with strong communication skills.
  • Ambitious and eager to progress quickly within the organization.
  • Excellent interpersonal skills complemented by a positive attitude.
  • The ability to manage both individual and project workloads and identifying challenges and risks within them, along with the mitigation and solution
  • Executional rigor, competent in multitasking and great organizational skills
  • The ability to combine and translate complex material from different sources and contexts into stories and content that engage and resonate with target audience
  • Competent in presenting and communicating ideas to clients
  • The ability to clearly articulate your ideas
  • Stay updated with industry news and best practices.
  • Proficient in Microsoft365 and Mac OS
  • At the time of this posting, the base salary for this position may range from $80,750.00 CAD to $90,250.00 CAD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Req ID: 13435#LI-midsenior #LI-FO1Our values shape everything we do:Be Ambitious to succeedBe Imaginative to push the boundaries of what’s possibleBe Inspirational to do groundbreaking workBe always learning and listening to understandBe Results-focused to exceed expectationsBe actively pro-inclusive and anti-racist across our community, clients and creationsOLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Overview of OLIVER and Role Summary:

Company Profile:

  • Established: 2004
  • Specialization: Designing, building, and running bespoke in-house agencies for brands globally.
  • Client Base: Over 300 clients across 40+ countries.
  • Innovation Focus: Leverages AI technology to enhance creativity and efficiency in marketing strategies.

Position: Project Manager

  • Location: Remote, Toronto, ON

Role Responsibilities:

  • Oversee marketing and communication projects for a Consumer Product Manufacturing client.
  • Collaborate with internal and external teams to ensure project alignment and client satisfaction.
  • Manage integrated creative projects, from planning to fulfillment.
  • Prepare project milestones, estimates, and schedules in coordination with account and creative teams.
  • Identify growth opportunities, resolve project blockers, and maintain up-to-date communication with management and clients.
  • Ensure adherence to agency processes, manage tight deadlines, and educate stakeholders on production processes.

Candidate Qualifications:

  • Experience: 4+ years in account/project management in advertising or marketing.
  • Skills: Familiarity with project management tools (e.g., Workfront, Monday), CPG sectors, production processes (Photo, Video, CGI).
  • Soft Skills: Strong communication, initiative, collaborative mindset, problem-solving capabilities, and a positive attitude.
  • Tech Proficiency: Microsoft 365 and Mac OS knowledge.

Compensation:

  • Salary Range: $80,750.00 – $90,250.00 CAD, based on experience and qualifications.

Company Values:

  • Ambition, creativity, inspiration, continuous learning, results-focus, and commitment to inclusivity and sustainability.

Inclusivity Commitment:

  • OLIVER promotes equal opportunity and values diversity, ensuring a workplace where all employees can thrive.

Environmental Goals:

  • Committed to sustainability with ambitious emissions reduction targets.

Marsh McLennan – Oliver Wyman Summer 2026 Intern- Toronto – Toronto, ON

Company: Marsh McLennan

Location: Toronto, ON

Expected salary:

Job date: Wed, 04 Jun 2025 01:12:37 GMT

Job description: where everyone can thrive and reach their full potential. The Internship The Summer Intern Program is an internship for talented… Lead complex quantitative, strategic and financial analyses of corporations and businesses Participate on a project team…

The Summer Intern Program offers talented individuals the opportunity to lead complex quantitative, strategic, and financial analyses within a collaborative project team environment, fostering personal growth and potential.

Guest Services Assistant – Oliver & Bonacini – Toronto, ON

Company: Oliver & Bonacini

Location: Toronto, ON

Expected salary:

Job date: Thu, 06 Mar 2025 01:20:50 GMT

Job description: Company DescriptionOliver & Bonacini is recognized as one of Canada’s leading hospitality companies, operating a variety of unique and innovative restaurants, event venues and catering in Ontario, Quebec, and Alberta. O&B credits its success to the development of a strong corporate culture, where excellence of food quality and service are valued above all else.The TeamThe marketing team at O&B is a dynamic group of creative professionals who specialize in all areas of marketing, including digital marketing, public relations, social media, graphic design, photography, guest relations and more. With a focus on collaboration and producing exceptional work, we work together to achieve company goals and objectives, while identifying new opportunities that will help set O&B apart in the food and hospitality industry.Job DescriptionAt O&B our guests are extremely important to us! Our Guest Advocate acts as a liaison between our guests and our restaurants and event venues, ensuring all guest inquiries receive a timely and thoughtful response. From assisting with a special reservation to resolving concerns, they act as an extension of the hospitality we provide in our restaurants and venues. The GA is also responsible for tracking and reporting on trends in the feedback received, and will assist with donations, sponsorship, and other marketing-related requests. As the guest-facing arm of the marketing department, they will also have the opportunity to work on a variety of marketing projects, and have the chance to learn about various marketing tactics from the ground up. This position is based out of our midtown head office, with visits to Toronto restaurants that are accessible by the TTC.Primary Duties and Responsibilities

  • Receive, analyze and take appropriate action in response to guest inquiries and requests via telephone, email, social media and other platforms
  • Manage the investigation, resolution and reporting of all guest feedback and concerns
  • Manage feedback database accurately while reporting and seeing guest suggestions and comments through to completion/resolution
  • Escalate all unresolved issues to the proper Restaurant Manager and/or Chef de Cuisine, keeping District level management informed as needed
  • Ensure all O&B policies and procedures relating to guest service and service recovery are followed
  • Be the main point of guest contact, liaising with operational colleagues ensuring that guests are kept fully informed of progress at all times
  • Recognize ongoing feedback trends and assist in developing and implementing solutions
  • Monitor and track feedback trends across all online review/guest experience platforms (OpenTable, Google, Tripadvisor, etc.)
  • Identify, track, and resolve exceptions to guest procedures and communicate anomalies in processes, products or timing that could impact guest service
  • Update current guest database with notes and comments regarding guest suggestions and outcomes
  • Receive and track all donation, sponsorship and public appearance requests
  • Ensure timely processing, tracking and response of donation, sponsorship and public appearance requests to all parties involved
  • Other administrative duties as assigned

QualificationsThe ideal candidate will possess:

  • Bachelor’s degree in business, marketing or communications preferred
  • Superior communication skills, both verbal and written, ensuring inquiries are addressed in a professional and courteous manner
  • Compassion and an ability to view a singular situation form multiple perspectives
  • Two to three years previous guest service and feedback handling experience in a similar environment
  • Two years of previous administrative experience
  • Proficiency with Microsoft Office Suite (including Excel) and Google Workspace
  • Strong organizational skills with the ability to efficiently multitask and adapt to shifting priorities in a dynamic environment
  • Meticulous attention to detail, ensuring reliable and consistent integrity of information
  • Decisive decision making skills and sound judgment
  • Effective problem solving skills
  • A self-starter attitude and the willingness and ability to learn specific software applications
  • Creativity, flexibility and a sense of humour!

Please note: as this is a communications role, cover letters are strongly encouraged!Additional InformationO&B values diversity and inclusion, and we encourage all people qualified for this role to apply.In addition to competitive compensation, we offer:

  • A comprehensive group benefits program
  • Training and development opportunities
  • Staff dining discount
  • RRSP matching program

**We thank all applicants for their interest; however, only suitable candidates will be contacted to continue the application process. **

Oliver & Bonacini is a leading hospitality company in Canada, known for its unique restaurants and event venues. The marketing team is a dynamic group of professionals working together to achieve company goals. The Guest Advocate role involves managing guest inquiries, feedback, and ensuring excellent customer service. The ideal candidate should have strong communication skills, empathy, and previous experience in guest service and feedback handling. Diversity and inclusion are valued at O&B, and they offer competitive compensation and benefits.

Guest Services Assistant – Oliver & Bonacini – Toronto, ON

Company: Oliver & Bonacini

Location: Toronto, ON

Expected salary:

Job date: Wed, 05 Mar 2025 23:09:07 GMT

Job description: Company DescriptionOliver & Bonacini is recognized as one of Canada’s leading hospitality companies, operating a variety of unique and innovative restaurants, event venues and catering in Ontario, Quebec, and Alberta. O&B credits its success to the development of a strong corporate culture, where excellence of food quality and service are valued above all else.The TeamThe marketing team at O&B is a dynamic group of creative professionals who specialize in all areas of marketing, including digital marketing, public relations, social media, graphic design, photography, guest relations and more. With a focus on collaboration and producing exceptional work, we work together to achieve company goals and objectives, while identifying new opportunities that will help set O&B apart in the food and hospitality industry.Job DescriptionAt O&B our guests are extremely important to us! Our Guest Advocate acts as a liaison between our guests and our restaurants and event venues, ensuring all guest inquiries receive a timely and thoughtful response. From assisting with a special reservation to resolving concerns, they act as an extension of the hospitality we provide in our restaurants and venues. The GA is also responsible for tracking and reporting on trends in the feedback received, and will assist with donations, sponsorship, and other marketing-related requests. As the guest-facing arm of the marketing department, they will also have the opportunity to work on a variety of marketing projects, and have the chance to learn about various marketing tactics from the ground up. This position is based out of our midtown head office, with visits to Toronto restaurants that are accessible by the TTC.Primary Duties and Responsibilities

  • Receive, analyze and take appropriate action in response to guest inquiries and requests via telephone, email, social media and other platforms
  • Manage the investigation, resolution and reporting of all guest feedback and concerns
  • Manage feedback database accurately while reporting and seeing guest suggestions and comments through to completion/resolution
  • Escalate all unresolved issues to the proper Restaurant Manager and/or Chef de Cuisine, keeping District level management informed as needed
  • Ensure all O&B policies and procedures relating to guest service and service recovery are followed
  • Be the main point of guest contact, liaising with operational colleagues ensuring that guests are kept fully informed of progress at all times
  • Recognize ongoing feedback trends and assist in developing and implementing solutions
  • Monitor and track feedback trends across all online review/guest experience platforms (OpenTable, Google, Tripadvisor, etc.)
  • Identify, track, and resolve exceptions to guest procedures and communicate anomalies in processes, products or timing that could impact guest service
  • Update current guest database with notes and comments regarding guest suggestions and outcomes
  • Receive and track all donation, sponsorship and public appearance requests
  • Ensure timely processing, tracking and response of donation, sponsorship and public appearance requests to all parties involved
  • Other administrative duties as assigned

QualificationsThe ideal candidate will possess:

  • Bachelor’s degree in business, marketing or communications preferred
  • Superior communication skills, both verbal and written, ensuring inquiries are addressed in a professional and courteous manner
  • Compassion and an ability to view a singular situation form multiple perspectives
  • Two to three years previous guest service and feedback handling experience in a similar environment
  • Two years of previous administrative experience
  • Proficiency with Microsoft Office Suite (including Excel) and Google Workspace
  • Strong organizational skills with the ability to efficiently multitask and adapt to shifting priorities in a dynamic environment
  • Meticulous attention to detail, ensuring reliable and consistent integrity of information
  • Decisive decision making skills and sound judgment
  • Effective problem solving skills
  • A self-starter attitude and the willingness and ability to learn specific software applications
  • Creativity, flexibility and a sense of humour!

Please note: as this is a communications role, cover letters are strongly encouraged!Additional InformationO&B values diversity and inclusion, and we encourage all people qualified for this role to apply.In addition to competitive compensation, we offer:

  • A comprehensive group benefits program
  • Training and development opportunities
  • Staff dining discount
  • RRSP matching program

**We thank all applicants for their interest; however, only suitable candidates will be contacted to continue the application process. **

Oliver & Bonacini is a top hospitality company in Canada with a focus on food quality and service. The marketing team at O&B is diverse and collaborative, specializing in various marketing areas. The Guest Advocate role involves managing guest inquiries and feedback, as well as assisting with marketing projects. Qualifications include a bachelor’s degree and previous guest service experience. O&B values diversity and offers benefits such as a group benefits program and training opportunities.

Guest Services Assistant – Oliver & Bonacini – Toronto, ON

Company: Oliver & Bonacini

Location: Toronto, ON

Expected salary:

Job date: Wed, 12 Feb 2025 23:07:46 GMT

Job description: Company DescriptionOliver & Bonacini is recognized as one of Canada’s leading hospitality companies, operating a variety of unique and innovative restaurants, event venues and catering in Ontario, Quebec, and Alberta. O&B credits its success to the development of a strong corporate culture, where excellence of food quality and service are valued above all else.The TeamThe marketing team at O&B is a dynamic group of creative professionals who specialize in all areas of marketing, including digital marketing, public relations, social media, graphic design, photography, guest relations and more. With a focus on collaboration and producing exceptional work, we work together to achieve company goals and objectives, while identifying new opportunities that will help set O&B apart in the food and hospitality industry.Job DescriptionAt O&B our guests are extremely important to us! Our Guest Advocate acts as a liaison between our guests and our restaurants and event venues, ensuring all guest inquiries receive a timely and thoughtful response. From assisting with a special reservation to resolving concerns, they act as an extension of the hospitality we provide in our restaurants and venues. The GA is also responsible for tracking and reporting on trends in the feedback received, and will assist with donations, sponsorship, and other marketing-related requests. As the guest-facing arm of the marketing department, they will also have the opportunity to work on a variety of marketing projects, and have the chance to learn about various marketing tactics from the ground up. This position is based out of our midtown head office, with visits to Toronto restaurants that are accessible by the TTC.Primary Duties and Responsibilities

  • Receive, analyze and take appropriate action in response to guest inquiries and requests via telephone, email, social media and other platforms
  • Manage the investigation, resolution and reporting of all guest feedback and concerns
  • Manage feedback database accurately while reporting and seeing guest suggestions and comments through to completion/resolution
  • Escalate all unresolved issues to the proper Restaurant Manager and/or Chef de Cuisine, keeping District level management informed as needed
  • Ensure all O&B policies and procedures relating to guest service and service recovery are followed
  • Be the main point of guest contact, liaising with operational colleagues ensuring that guests are kept fully informed of progress at all times
  • Recognize ongoing feedback trends and assist in developing and implementing solutions
  • Monitor and track feedback trends across all online review/guest experience platforms (OpenTable, Google, Tripadvisor, etc.)
  • Identify, track, and resolve exceptions to guest procedures and communicate anomalies in processes, products or timing that could impact guest service
  • Update current guest database with notes and comments regarding guest suggestions and outcomes
  • Receive and track all donation, sponsorship and public appearance requests
  • Ensure timely processing, tracking and response of donation, sponsorship and public appearance requests to all parties involved
  • Other administrative duties as assigned

QualificationsThe ideal candidate will possess:

  • Bachelor’s degree in business, marketing or communications preferred
  • Superior communication skills, both verbal and written, ensuring inquiries are addressed in a professional and courteous manner
  • Compassion and an ability to view a singular situation form multiple perspectives
  • Two to three years previous guest service and feedback handling experience in a similar environment
  • Two years of previous administrative experience
  • Proficiency with Microsoft Office Suite (including Excel) and Google Workspace
  • Strong organizational skills with the ability to efficiently multitask and adapt to shifting priorities in a dynamic environment
  • Meticulous attention to detail, ensuring reliable and consistent integrity of information
  • Decisive decision making skills and sound judgment
  • Effective problem solving skills
  • A self-starter attitude and the willingness and ability to learn specific software applications
  • Creativity, flexibility and a sense of humour!

Please note: as this is a communications role, cover letters are strongly encouraged!Additional InformationO&B values diversity and inclusion, and we encourage all people qualified for this role to apply.In addition to competitive compensation, we offer:

  • A comprehensive group benefits program
  • Training and development opportunities
  • Staff dining discount
  • RRSP matching program

**We thank all applicants for their interest; however, only suitable candidates will be contacted to continue the application process. **

Oliver & Bonacini is a leading hospitality company in Canada with a strong corporate culture focused on excellence in food quality and service. The marketing team is a dynamic group that handles all aspects of marketing to achieve company goals. The Guest Advocate role is responsible for managing guest inquiries and feedback, tracking trends, and assisting with marketing projects. The ideal candidate will have previous guest service experience, strong communication skills, and be proficient in Microsoft Office and Google Workspace. O&B values diversity and offers competitive compensation, benefits, training opportunities, staff dining discounts, and an RRSP matching program.

Guest Services Assistant – Oliver & Bonacini – Toronto, ON

Company: Oliver & Bonacini

Location: Toronto, ON

Expected salary:

Job date: Thu, 13 Feb 2025 00:27:03 GMT

Job description: Company DescriptionOliver & Bonacini is recognized as one of Canada’s leading hospitality companies, operating a variety of unique and innovative restaurants, event venues and catering in Ontario, Quebec, and Alberta. O&B credits its success to the development of a strong corporate culture, where excellence of food quality and service are valued above all else.The TeamThe marketing team at O&B is a dynamic group of creative professionals who specialize in all areas of marketing, including digital marketing, public relations, social media, graphic design, photography, guest relations and more. With a focus on collaboration and producing exceptional work, we work together to achieve company goals and objectives, while identifying new opportunities that will help set O&B apart in the food and hospitality industry.Job DescriptionAt O&B our guests are extremely important to us! Our Guest Advocate acts as a liaison between our guests and our restaurants and event venues, ensuring all guest inquiries receive a timely and thoughtful response. From assisting with a special reservation to resolving concerns, they act as an extension of the hospitality we provide in our restaurants and venues. The GA is also responsible for tracking and reporting on trends in the feedback received, and will assist with donations, sponsorship, and other marketing-related requests. As the guest-facing arm of the marketing department, they will also have the opportunity to work on a variety of marketing projects, and have the chance to learn about various marketing tactics from the ground up. This position is based out of our midtown head office, with visits to Toronto restaurants that are accessible by the TTC.Primary Duties and Responsibilities

  • Receive, analyze and take appropriate action in response to guest inquiries and requests via telephone, email, social media and other platforms
  • Manage the investigation, resolution and reporting of all guest feedback and concerns
  • Manage feedback database accurately while reporting and seeing guest suggestions and comments through to completion/resolution
  • Escalate all unresolved issues to the proper Restaurant Manager and/or Chef de Cuisine, keeping District level management informed as needed
  • Ensure all O&B policies and procedures relating to guest service and service recovery are followed
  • Be the main point of guest contact, liaising with operational colleagues ensuring that guests are kept fully informed of progress at all times
  • Recognize ongoing feedback trends and assist in developing and implementing solutions
  • Monitor and track feedback trends across all online review/guest experience platforms (OpenTable, Google, Tripadvisor, etc.)
  • Identify, track, and resolve exceptions to guest procedures and communicate anomalies in processes, products or timing that could impact guest service
  • Update current guest database with notes and comments regarding guest suggestions and outcomes
  • Receive and track all donation, sponsorship and public appearance requests
  • Ensure timely processing, tracking and response of donation, sponsorship and public appearance requests to all parties involved
  • Other administrative duties as assigned

QualificationsThe ideal candidate will possess:

  • Bachelor’s degree in business, marketing or communications preferred
  • Superior communication skills, both verbal and written, ensuring inquiries are addressed in a professional and courteous manner
  • Compassion and an ability to view a singular situation form multiple perspectives
  • Two to three years previous guest service and feedback handling experience in a similar environment
  • Two years of previous administrative experience
  • Proficiency with Microsoft Office Suite (including Excel) and Google Workspace
  • Strong organizational skills with the ability to efficiently multitask and adapt to shifting priorities in a dynamic environment
  • Meticulous attention to detail, ensuring reliable and consistent integrity of information
  • Decisive decision making skills and sound judgment
  • Effective problem solving skills
  • A self-starter attitude and the willingness and ability to learn specific software applications
  • Creativity, flexibility and a sense of humour!

Please note: as this is a communications role, cover letters are strongly encouraged!Additional InformationO&B values diversity and inclusion, and we encourage all people qualified for this role to apply.In addition to competitive compensation, we offer:

  • A comprehensive group benefits program
  • Training and development opportunities
  • Staff dining discount
  • RRSP matching program

**We thank all applicants for their interest; however, only suitable candidates will be contacted to continue the application process. **

Oliver & Bonacini is a leading hospitality company in Canada, known for its innovative restaurants, event venues, and catering services. The marketing team is a dynamic group of professionals focused on collaboration and producing exceptional work. The Guest Advocate role involves responding to guest inquiries and feedback, managing guest databases, and assisting with marketing projects. The ideal candidate will have a bachelor’s degree, excellent communication skills, previous experience in guest service, and strong organizational abilities. Benefits include a comprehensive benefits program, training opportunities, dining discounts, and an RRSP matching program. The company values diversity and inclusion in the workplace.

Social Media Marketer – Oliver & Bonacini – Toronto, ON

Company: Oliver & Bonacini

Location: Toronto, ON

Expected salary:

Job date: Wed, 12 Feb 2025 04:16:12 GMT

Job description: Company DescriptionOliver & Bonacini is recognized as one of Canada’s leading hospitality companies, operating a variety of unique and innovative restaurants, event venues and catering in Ontario, Quebec, and Alberta. O&B credits its success to the development of a strong corporate culture, where excellence of food quality and service are valued above all else.The marketing team at O&B is a dynamic group of creative professionals who specialize in all areas of marketing, including digital marketing, public relations, social media, graphic design, photography, guest relations and more. With a focus on collaboration and producing exceptional work, we work together to achieve company goals and objectives, while identifying new opportunities that will help set O&B apart in the food and hospitality industry.This position currently offers a hybrid work model, combining time in our midtown Toronto office with remote work and regular visits to our Toronto-based restaurants.Job DescriptionReporting to the Social Media Manager, the Social Media Marketer will play a key role in supporting O&B’s digital marketing efforts across a variety of social media platforms (Instagram, Facebook, TikTok, YouTube, LinkedIn, etc.). The successful candidate will bring a passion for social media, attention to detail, a creative mindset, and a love for the hospitality industry, thriving in a fast-paced, team-oriented environment.

  • Collaborate with the digital team to support the development of objective-driven social media strategies and content planning for O&B’s restaurant brands, enhancing engagement and online presence across all platforms.
  • Create visually appealing content (photos, videos) and written posts tailored to different platforms.
  • Develop and execute social media content calendars, ensuring consistency and creativity across a diverse portfolio of restaurant accounts.
  • Visit restaurants across the GTA to capture relevant, trend-driven content, ensuring a balance of storytelling and branding.
  • Assist the in-house photographer by developing shot lists and capturing additional content (reels, stories, etc.) during photoshoots.
  • Ensure all content aligns with O&B’s brand and marketing objectives, under the guidance of the Social Media Manager.
  • Collaborate with cross-functional teams (Creative, Projects, Content) to produce social media assets.
  • Assist in managing paid social media campaigns on platforms like Meta (Facebook, Instagram), supporting asset creation, ad optimization and performance tracking.
  • Work closely with the PR team to manage O&B’s influencer marketing program, providing regular content monitoring, tracking insights, and detailed reports.
  • Manage O&B’s online communities, responding to guest inquiries and feedback, and liaising with cross-functional teams to ensure prompt and effective communication.
  • Stay current with social media trends, platform updates, and best practices, incorporating them into O&B’s social strategy.
  • Train and support restaurant Social Media Ambassadors, providing ongoing strategic guidance and regular check-ins.

Qualifications

  • 1-3 years of experience in social media marketing, with a demonstrated passion for creative storytelling.
  • Post-secondary education in Marketing, Communications, English, or a relevant field.
  • A strong creative eye with the ability to produce content (photography and video) tailored to specific platforms.
  • Excellent writing skills, capable of delivering clear, concise, and engaging copy that reflects the voices of various restaurant brands.
  • Exceptional attention to detail and grammar skills.
  • In-depth understanding of social media platforms, including Instagram, Facebook, TikTok, YouTube, and LinkedIn.
  • Strong organizational skills, with the ability to manage multiple projects and deadlines.
  • Experience adhering to brand guidelines and using design tools like Canva (preferred).
  • Familiarity with running paid ads through Meta Business Suite (preferred).
  • Experience using content scheduling tools (e.g., Sprout Social, Later) is a plus.
  • A team player who enjoys working collaboratively in a hands-on environment.
  • Passion for food and hospitality is a must!

Additional InformationO&B is committed to diversity and inclusion, and we welcome all qualified candidates to apply.In addition to competitive compensation, we offer:

  • A comprehensive group benefits program
  • Training and development opportunities
  • Staff dining discounts
  • RRSP matching program

**We appreciate all applicants’ interest, but only those selected for further consideration will be contacted.**Please include 3-5 work samples, or a portfolio showcasing your social media content creation skills with your application (formal portfolio not required). Cover letters are encouraged.

Oliver & Bonacini is a leading hospitality company in Canada with a strong corporate culture focused on food quality and service. They are looking for a Social Media Marketer to support digital marketing efforts across various platforms. The ideal candidate should have 1-3 years of social media marketing experience, be creative, detail-oriented, and have a passion for the hospitality industry. Responsibilities include content creation, social media strategy, community management, and influencer marketing. Qualifications include a relevant degree, strong writing and photography skills, knowledge of social media platforms, and experience with content scheduling tools. O&B offers competitive compensation, benefits, training, and development opportunities. They value diversity and inclusion in their workplace. Applicants should submit work samples or a portfolio with their application.

Oliver & Bonacini – Social Media Marketer – Toronto, ON

Company: Oliver & Bonacini

Location: Toronto, ON

Expected salary:

Job date: Tue, 11 Feb 2025 23:38:18 GMT

Job description: Company DescriptionOliver & Bonacini is recognized as one of Canada’s leading hospitality companies, operating a variety of unique and innovative restaurants, event venues and catering in Ontario, Quebec, and Alberta. O&B credits its success to the development of a strong corporate culture, where excellence of food quality and service are valued above all else.The marketing team at O&B is a dynamic group of creative professionals who specialize in all areas of marketing, including digital marketing, public relations, social media, graphic design, photography, guest relations and more. With a focus on collaboration and producing exceptional work, we work together to achieve company goals and objectives, while identifying new opportunities that will help set O&B apart in the food and hospitality industry.This position currently offers a hybrid work model, combining time in our midtown Toronto office with remote work and regular visits to our Toronto-based restaurants.Job DescriptionReporting to the Social Media Manager, the Social Media Marketer will play a key role in supporting O&B’s digital marketing efforts across a variety of social media platforms (Instagram, Facebook, TikTok, YouTube, LinkedIn, etc.). The successful candidate will bring a passion for social media, attention to detail, a creative mindset, and a love for the hospitality industry, thriving in a fast-paced, team-oriented environment.

  • Collaborate with the digital team to support the development of objective-driven social media strategies and content planning for O&B’s restaurant brands, enhancing engagement and online presence across all platforms.
  • Create visually appealing content (photos, videos) and written posts tailored to different platforms.
  • Develop and execute social media content calendars, ensuring consistency and creativity across a diverse portfolio of restaurant accounts.
  • Visit restaurants across the GTA to capture relevant, trend-driven content, ensuring a balance of storytelling and branding.
  • Assist the in-house photographer by developing shot lists and capturing additional content (reels, stories, etc.) during photoshoots.
  • Ensure all content aligns with O&B’s brand and marketing objectives, under the guidance of the Social Media Manager.
  • Collaborate with cross-functional teams (Creative, Projects, Content) to produce social media assets.
  • Assist in managing paid social media campaigns on platforms like Meta (Facebook, Instagram), supporting asset creation, ad optimization and performance tracking.
  • Work closely with the PR team to manage O&B’s influencer marketing program, providing regular content monitoring, tracking insights, and detailed reports.
  • Manage O&B’s online communities, responding to guest inquiries and feedback, and liaising with cross-functional teams to ensure prompt and effective communication.
  • Stay current with social media trends, platform updates, and best practices, incorporating them into O&B’s social strategy.
  • Train and support restaurant Social Media Ambassadors, providing ongoing strategic guidance and regular check-ins.

Qualifications

  • 1–3 years of experience in social media marketing, with a demonstrated passion for creative storytelling.
  • Post-secondary education in Marketing, Communications, English, or a relevant field.
  • A strong creative eye with the ability to produce content (photography and video) tailored to specific platforms.
  • Excellent writing skills, capable of delivering clear, concise, and engaging copy that reflects the voices of various restaurant brands.
  • Exceptional attention to detail and grammar skills.
  • In-depth understanding of social media platforms, including Instagram, Facebook, TikTok, YouTube, and LinkedIn.
  • Strong organizational skills, with the ability to manage multiple projects and deadlines.
  • Experience adhering to brand guidelines and using design tools like Canva (preferred).
  • Familiarity with running paid ads through Meta Business Suite (preferred).
  • Experience using content scheduling tools (e.g., Sprout Social, Later) is a plus.
  • A team player who enjoys working collaboratively in a hands-on environment.
  • Passion for food and hospitality is a must!

Additional InformationO&B is committed to diversity and inclusion, and we welcome all qualified candidates to apply.In addition to competitive compensation, we offer:

  • A comprehensive group benefits program
  • Training and development opportunities
  • Staff dining discounts
  • RRSP matching program

**We appreciate all applicants’ interest, but only those selected for further consideration will be contacted.**Please include 3–5 work samples, or a portfolio showcasing your social media content creation skills with your application (formal portfolio not required). Cover letters are encouraged.