Director, Payor Solutions Operations, TELUS Health – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $117000 – 175000 per year

Job date: Sat, 05 Jul 2025 06:17:06 GMT

Job description: DescriptionJoin our TeamAre you passionate about the healthcare industry, specifically solutions or technology supporting the group benefits industry, designing and executing programs to drive business and customer strategy and outcomes? Are you an aspiring leader who enjoys working collaboratively across the whole organization? If you are a strategic thinker who thrives on daily execution, customer experience and transformation, this is an exciting opportunity for you.About the Role:Reporting to the Vice President, Payor & Provider Operations, the Director – Payor Solutions Operations for claims management and adjudication, benefits administration and enrolment for both private and public sectors, will be responsible for the sustainment and evolution of the operations including performance measures; optimization initiatives to enhance the customer service delivery model and overall customer experience.Key Responsibilities

  • Lead business operations for all key customers in both the private and public sectors
  • Lead claims management and adjudication, benefits enrolment and administration all key functional streams supporting daily insurers, third party administrators and vendors
  • Design and lead strategic operational programs spanning strategy, planning, execution, with a focus on operational service excellence
  • Drive the development and evolution of strategic programs such as automation to increase team capacity and scalability
  • Optimize our operational structure and delivery model as the business evolves
  • Coordination and collaboration with TELUS Health business units to ensure business goals are being delivered and optimal business outcomes are being achieved; savings, revenue generation and strategic alignment
  • Support contractual amendments, RFPs and contract renewal and governance
  • Lead service improvement plans and contract performance monitoring and reporting such as KPIs, SLA/SLOs
  • Oversight and reporting on monthly operational performance and quarterly reviews
  • Oversight on all operational escalations including clear actions to resolution
  • Develop data-driven models that are used at an executive level for decision making
  • Lead or support client communication materials that follow a logically reasoned, data-supported approach as needed
  • Lead the customer service management function including its involvement with customer change requests, requirements gathering, business impact analysis and prioritization
  • Remove obstacles and drive fundamental change within the assigned team to achieve overall business objectives, business buy-in and drive for an optimal customer experience
  • Support new business implementations or migrations
  • Leads operational change management efforts and supports other business key program change efforts as new programs are introduced, or existing evolves
  • Lead all customer monthly or quarterly business reviews for respective area of responsibilities
  • Lead all negotiations in support of all operational contract management and vendor renewal agreements

QualificationsYou’re the missing piece of the puzzle

  • Bachelor’s degree in business administration, healthcare industry or equivalent experience. An advanced degree (MBA or equivalent) is an asset
  • 7+ years in a business and people management capacity, leading a team of 50+ employees
  • Solid understanding of the Payor market, primarily group benefits insurance industry with related experience
  • Extensive leadership experience with proven track record of leading key functional operational streams including developing and leading high performing, highly engaged teams
  • Leader focused on business transformation, with key proven experience with AI and automation
  • Proficiency in both French and English, with strong written and oral communication skills in both languages
  • An exceptional communicator, influencer and negotiator, able to build and maintain effective partnerships internally and externally with all stakeholders, including senior leaders
  • Strong business and financial acumen with experience in budget, capacity planning, forecasting and cost efficiencies.
  • Extensive experience in business transformation
  • Experience with a matrix organization in a fast paced environment is preferred

Here’s what makes you the ideal candidate:

  • Exceptional relationship-building, collaboration, and influence skills at all organizational levels and across multiple teams
  • Demonstrated success in delivering exceptional customer experiences and achieving high levels of operational efficiency
  • Strong organizational, presentation, and communication skills, with the ability to convey complex strategic concepts clearly
  • Superior strategic planning, performance analysis, and program/project management skills, with a focus on transformative initiatives
  • Passion for working in a dynamic, high-performance culture, with a commitment to continuous improvement and innovation

What We Give Back to You:

  • Opportunities to excel – work on high value and high visibility initiatives
  • Flexible work styles with the ability to work in and out of the office
  • Work in an organization that actively supports you giving back to the community you live in
  • Competitive pay and benefits
  • A workplace that lets you be your best everyday and embraces our core values: passionately putting our customers and communities first, embracing change and innovating courageously, and growing together through spirited teamwork

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $117,000-$175,000Performance Bonus or Sales Incentive Plan: 30%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary

Job Title: Director – Payor Solutions Operations

Company: TELUS Health

Overview: The role is focused on managing and innovating healthcare operations specifically related to claims management, benefits administration, and customer service in both private and public sectors. The Director will collaborate across the organization to enhance operational efficiency and customer experience.

Key Responsibilities:

  • Lead operations for key customers, overseeing claims management and benefits enrollment.
  • Design and implement strategic operational programs aimed at excellence and scalability.
  • Collaborate with TELUS Health business units for optimal performance and business outcomes.
  • Monitor service improvements, KPI performance, and oversee operational escalations.
  • Develop data-driven models for executive decision-making.
  • Conduct client communications and manage customer service functions.
  • Support new business implementations and lead change management initiatives.

Qualifications:

  • Bachelor’s degree in business administration or related field (MBA preferred).
  • 7+ years in management, with experience leading large teams.
  • Strong understanding of the group benefits insurance market and experience with business transformation.
  • Proficiency in both French and English, with strong communication and negotiation skills.

Why Join:

  • Opportunities for professional growth and community involvement.
  • Competitive pay and flexible work options.
  • Inclusive workplace culture focused on innovation and collaboration.

Compensation: Salary range from $117,000 to $175,000, with potential performance bonuses.

Company Values: TELUS Health emphasizes customer focus, innovation, teamwork, and community service while fostering a diverse workplace.

Note for Candidates: Vaccination for COVID-19 is required for certain positions, and accessibility accommodations are available during the recruitment process.

Manager – Marketing, Payor & Provider Solutions – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $94000 – 142000 per year

Job date: Thu, 29 May 2025 22:35:24 GMT

Job description: DescriptionOur Team and What We’ll Accomplish TogetherAs a leading Canadian provider of health technology for Payors and Providers (Payviders), TELUS Health continuously strives to increase value creation, enable interoperability and positively impact health outcomes through our solutions. Our market-leading portfolio extends across the health value chain with robust, backend technology agnostically powering claims adjudication, electronic medical records (EMR) and pharmacy management solutions connecting payors, providers and patients.As Manager of the payor solutions marketing team, you will play a critical role in TELUS Health’s mission to revolutionize healthcare through innovative technology. You will lead your team to develop and execute comprehensive marketing strategies targeting both private and public sector B2B customers, managing integrated marketing campaigns, and driving market awareness for our healthcare solutions portfolio. The position requires a marketing professional with strong understanding of the Canadian private and public payor systems and expertise in B2B healthcare marketing.The ideal candidate will excel in developing compelling marketing narratives, creating targeted campaigns to drive growth and customer engagement, and most importantly, leading a high performing and highly engaged team. By leveraging their marketing expertise,industry knowledge and leadership skills, they will play a crucial role in reinforcing TELUS Health’s market position, increasing brand awareness, and driving growth across private and public sectors.What You’ll Do

  • Identify and manage initiatives that support and contribute to TELUS Health’s marketing strategies, with focus on private and public sector healthcare customers
  • Support the development of a high performing team by fostering a culture of collaboration, innovation, and continuous improvement to drive sustained business growth
  • Position our complex products in the market, through compelling value proposition and go to market strategy that spans across content marketing, product and growth marketing and customer marketing
  • Collaborate with key stakeholders such as product, sales, and customer success to drive to overall BU objectives, this includes providing proposal support for large RFP & RFI
  • Drive the success of our flagship event – TELUS Health Annual Conference through content planning and strategy development
  • Maintain strong relationships with internal partners such as PR, Brand, as well as external marketing agencies and vendors
  • Lead end-to-end program management of marketing strategies, including budget management, ROI tracking, and KPI measurement
  • Leverage strong expertise in the healthcare technology space to guide team in developing targeted strategies for specific marketing programs, initiatives, or campaigns
  • Leverage competitive and market insights to inform marketing strategy and initiatives
  • Assess and communicate the implications of market changes and competitive developments to relevant stakeholders

QualificationsWhat You Bring

  • 5+ years of B2B marketing experience, preferably in healthcare technology or SaaS industry
  • 3+ years experience in leadership roles with proven track record of leading high performing teams
  • Demonstrated success in developing and executing marketing strategies for both private and public sector customers
  • Strong understanding of healthcare solutions, particularly within pharmacy and health benefits management
  • Excellent content creation and communication skills with ability to translate complex technical concepts into compelling marketing messages
  • Experience with digital marketing platforms and familiar with marketing automation tools
  • Proven track record in campaign management and marketing analytics
  • Strong project management skills with ability to manage multiple initiatives simultaneously
  • Strong financial and business acumen to support budget, forecast and analytics
  • Bachelor’s degree in Marketing, Business, or related field
  • Healthcare industry knowledge and marketing certifications are assets
  • French language skill is an asset

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $94,000-$142,000Performance Bonus or Sales Incentive Plan: 20%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary

Company Overview:
TELUS Health is a leading Canadian provider of health technology solutions for both payors and providers (Payviders), focusing on enhancing healthcare outcomes through innovative technology. Their offerings include claims adjudication, electronic medical records (EMR), and pharmacy management solutions that promote interoperability among payors, providers, and patients.

Role Overview:
As the Manager of the payor solutions marketing team, the successful candidate will spearhead marketing strategies aimed at private and public sector B2B customers. This role entails managing integrated marketing campaigns, improving market awareness, and reinforcing TELUS Health’s position in the healthcare technology sector.

Key Responsibilities:

  • Implement initiatives to support marketing strategies.
  • Foster team collaboration and innovation.
  • Develop compelling value propositions for complex products.
  • Collaborate with internal stakeholders for overall business objectives, including RFP support.
  • Plan and execute the TELUS Health Annual Conference.
  • Manage budget and performance metrics of marketing strategies.
  • Utilize market insights to shape marketing initiatives.

Qualifications:

  • 5+ years of B2B marketing experience in healthcare technology or SaaS.
  • 3+ years in leadership roles with a strong history of team performance.
  • Familiarity with the Canadian healthcare system and digital marketing tools.
  • Strong communication skills with an ability to convey complex ideas clearly.
  • Bachelor’s degree in Marketing or related field; healthcare industry knowledge preferred.

Compensation and Benefits:

  • Salary range: $94,000-$142,000 with a performance bonus of 20%.
  • Comprehensive benefits, including vacation time, flexible work options, and professional development opportunities.

Company Culture:
TELUS Health promotes a people-focused, inclusive, and innovative work environment, prioritizing health, safety, and diversity while supporting community engagement. They aim to enhance the quality of healthcare information management along the continuum of care in Canada and beyond.

Telus – Executive Assistant, Payor & Provider Solutions – Toronto, ON

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Company: Telus

Location: Toronto, ON

Job description: DescriptionJoin our teamIt’s an exciting time to be a member of the TELUS Health Payor & Provider Solutions team, who are leading strategies to strengthen TELUS’ future course and direction. Through our innovation, we are creating a stronger and more caring world by enabling remarkable human, social and business outcomes.As part of the Payor & Provider Solutions team, you share our passion for:

  • Working in a collaborative and fast-paced environment with a diverse and inclusive team
  • Creating and delivering exceptional products & services that inform, engage and inspire
  • Embracing a culture of continuous improvement and having the courage to innovate
  • Improving the lives of our customers and the world in which we live

As a proven achiever and polished professional, you are a very strong organizer, communicator and proactive individual. You effectively manage stressful situations with tolerance to ambiguity, and you work well with a wide variety of people at all levels of management. You have an energetic demeanor and possess a proven track record for being a strong team player. You are a resourceful self-starter, thrive in a fast-paced, dynamic setting and enjoy multitasking in a technical environment.Here’s the impact you’ll make and what we’ll accomplish togetherAs the Executive Assistant, you will report into the Vice President, Business Development and Account Management within the Payor & Provider Solutions team. You will support a team of three (3) Senior Leaders across the organization, and your mandate will involve thoughtfully managing numerous activities with a high level of professionalism, collaboration and confidentiality.Your responsibilities will include (but not be limited to):

  • Act as a liaison with internal and external customers, vendors and team members, managing and prioritizing business meetings, activities and requirements
  • Proactively anticipating the needs of the executive leaders you support and demonstrate efficiency to ensure they are prioritizing meetings and commitments and adjusting accordingly in a fast-paced, changing environment
  • Support by monitoring follow-up activities, action items and materials in advance of meeting
  • Proactively manage and coordinate senior leader calendars, ensuring efficient time management, booking travel arrangements, etc
  • Proactively gather, coordinate and/or prepare the necessary information, materials, presentations, reports for internal meetings and align resources for client meetings and events
  • Ensure the proper management and approval of individual and corporate expenses
  • Provide a best-in-class experience for internal and external stakeholders
  • Partner heavily with the Senior Vice-President’s Executive Assistant to manage activities across the Business Unit
  • Enhance a strong team culture with your positive attitude and natural tendency to help others achieve success in their endeavors

QualificationsYou’re the missing piece of the puzzle

  • Minimum of 5 years of experience supporting senior executives
  • Known to have exceptional organizational skills and unparalleled attention to detail
  • Respected for your strong judgment skills and unwavering commitment to maintaining confidentiality
  • Recognized as an exceptional communicator who is collaborative and always displays professionalism
  • Noted for your uncanny ability to anticipate needs or issues, and create solutions to address them
  • Regarded as highly adaptable, agile and poised when faced with change, ambiguity, and competing priorities
  • Acknowledged to have a continuous learning and process improvement mindset
  • Depended upon for your advanced capabilities with Microsoft Outlook, Excel, Word, PowerPoint and Google suite of tools
  • Strong ability to assess needs of the executive leaders you support, and provide feedback on information required to others
  • Willingness to work in a role that requires a high degree of flexibility and adaptation in terms of rapidly changing priorities

Great-to-haves

  • Bachelor degree in Business Administration or Arts, focus on Communications and/or Marketing
  • Healthcare Industry background or experience an asset

Salary Range: $70,000-$104,000Performance Bonus or Sales Incentive Plan: 10%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Join our team at TELUS Health Payor & Provider Solutions to make a difference in the healthcare industry. As an Executive Assistant, you will support senior leaders and contribute to the success of the team. Qualifications include strong organizational skills, communication, adaptability, and a background in Business Administration or Healthcare. The salary range is $70,000-$104,000 with additional benefits. TELUS Health is a customer-focused, purpose-driven team committed to innovation and diversity. Join us in creating a healthier future for all.
Job Description

We are seeking a highly motivated and dynamic individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to clients, resolving issues and inquiries in a timely manner, and maintaining accurate records of all customer interactions.

Responsibilities:
– Handle incoming customer inquiries via phone, email, and chat
– Provide information and assistance to customers in a professional and courteous manner
– Resolve customer complaints and issues in a prompt and efficient manner
– Maintain accurate records of all customer interactions
– Collaborate with team members to ensure customer satisfaction and retention

Qualifications:
– High school diploma or equivalent
– 1-2 years of customer service experience
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work well in a fast-paced environment

If you are looking for a challenging and rewarding opportunity in customer service, we want to hear from you. Apply now to join our team!

Expected salary: $70000 – 104000 per year

Job date: Tue, 07 May 2024 23:14:37 GMT