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Company: MLSE
Location: Toronto, ON
Job description: Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose – to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Job DescriptionAs the Manager, Coaching Operations, Toronto Raptors, you will provide comprehensive strategic, operational, administrative, and special project support to the Head Coach and Coaching team of the Toronto Raptors. You will lead, execute, and support day-to-day duties including (but not limited to) written correspondence, verbal communication, expense reports, , invoice management, budgeting, logistics planning, and calendar management. The successful candidate will have a global approach, experience working with executives in a fast-paced year-round environment, and a strong understanding of business strategy.Position: 8 Month Contract
- Support the Head Coach to ensure efficiency in their role.
- Serve as a trusted partner, leading all aspects of administrative duties such as calendar management, expense reconciliation, and handling business matters related to the Raptors, philanthropy, and personal endeavours.
- Facilitate travel arrangements for coaching staff, including the reconciliation of associated expenses.
- Act as the liaison between the Head Coach, Coaching team, and key internal teams (Marketing/Brand, Partnerships, Ticketing, Community Foundation, Player Advancements & Social Impact Team) to align goals and fulfill contractual and community obligations.
- Manage all incoming requests and collaborate with internal and external parties to successfully deliver and execute appearances and speaking engagements, from start to finish.
- Foster relationship development by proactively communicating with coaches and players to improve support for the Head Coach and Coaching team.
- Working knowledge and ability to operate videoboard and screens upon request
- Provide on-ground assistance to the Coaching team for off-site meetings, appearances, and events as needed.
- Perform other duties as assigned.
QualificationsQualifications Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.
- Experience in sports administration, team operations, or similar roles, preferably in collegiate, semi-professional, or professional sports organizations.
- Post-secondary education or equivalent relevant experience is an asset.
- Previous experience working across multiple time zones with global stakeholders.
- Strong business judgment and the ability to handle sensitive and confidential information.
- Excellent judgment, problem-solving skills, and a proactive approach to finding and suggesting solutions while working with individuals at all levels.
- Technologically savvy and proficient with smartphones, tablets, laptops, and other tools.
- Extensive digital acumen, including MS Word, MS Excel, PowerPoint, and Outlook.
- Ability to liaise effectively with individuals at all levels.
- Excellent verbal and written communication skills; strong editing and proofreading abilities.
- Proven time management skills, with the ability to effectively establish and execute priorities in a dynamic and changing environment.
- Available to work frequently on evenings, weekends, and holidays as needed.
Additional InformationApply by: June 21st, 2024We thank all applicants for their interest, however, only those selected for an interview will be contacted.At MLSE, we are committed to building an equitable, diverse and inclusive organization.We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
Maple Leaf Sports & Entertainment Partnership (MLSE) is a leader in delivering top quality sports and entertainment experiences in Canada. They own and operate various sports teams and venues, as well as provide culinary experiences and community investments. They are currently looking for a Manager, Coaching Operations for the Toronto Raptors, responsible for providing support to the head coach and coaching team, managing administrative duties, and fostering relationships with internal and external partners. The ideal candidate will have experience in sports administration, strong business judgment, and excellent communication skills. MLSE is committed to building an inclusive and diverse organization.
Title: Technical Support Specialist
Location: Ontario, Canada
Salary: Competitive
Job Type: Full-time
Our company is seeking a knowledgeable and experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance to customers over the phone, email, or chat. They will troubleshoot software and hardware issues, perform system diagnostics, and assist with remote desktop support.
Responsibilities:
– Respond to customer inquiries and provide technical support in a professional and friendly manner
– Diagnose and troubleshoot software and hardware issues
– Help customers install, configure, and update software applications
– Provide remote desktop support to resolve technical issues
– Document all customer interactions and resolutions in the ticketing system
– Collaborate with other team members to escalate complex technical issues when necessary
Requirements:
– Bachelor’s degree in Computer Science or related field
– Minimum of 2 years of experience in technical support or a related field
– Strong knowledge of computer hardware and software systems
– Excellent communication and customer service skills
– Ability to troubleshoot technical issues and provide timely solutions
– Experience with remote desktop support tools
If you have a passion for technology and enjoy helping customers solve technical problems, we encourage you to apply for this exciting opportunity to join our team.
Expected salary:
Job date: Sun, 16 Jun 2024 22:51:34 GMT
