Serco – Manager of Core Team Operations – Ontario

Company: Serco

Location: Ontario

Expected salary:

Job date: Wed, 11 Jun 2025 02:19:55 GMT

Job description: Position DescriptionSerco Canada Inc. is seeking a dynamic and experienced Manager of Core Team Operations to lead a multidisciplinary team delivering high-quality remote employment services across Ontario through the EmployNext program. This role oversees three key functions: Remote Job Coaching, Service Quality Analysis, and Employment Services Administration. The ideal candidate will bring strong leadership, operational oversight, and a passion for workforce development to ensure seamless service delivery, continuous improvement, and exceptional client outcomes.Key Responsibilities:Team Leadership & Supervision

  • Lead, mentor, and manage a diverse team of Remote Job Coaches, Service Quality Analysts, and Employment Services Administrators.
  • Conduct regular team meetings, performance reviews, and professional development planning.
  • Foster a collaborative, inclusive, and high-performing remote team culture.

Operational Oversight

  • Oversee the delivery of remote employment coaching services, ensuring alignment with client needs and program goals.
  • Ensure accurate and timely administration of employment-related financial supports and data management.
  • Coordinate quality assurance activities, including audits, reporting, and process improvement initiatives.

Quality Assurance & Compliance

  • Monitor service delivery standards and ensure compliance with internal policies and external regulations.
  • Support the implementation of Lean management practices and continuous improvement strategies.
  • Review audit findings, track corrective actions, and promote best practices across teams.

Data & Reporting

  • Analyze service data and performance metrics to identify trends, gaps, and opportunities.
  • Prepare and present reports to senior leadership on team performance, client outcomes, and operational efficiency.
  • Ensure accurate documentation and record-keeping across all service areas.

Stakeholder Engagement

  • Collaborate with internal departments, community partners, and employment service providers to enhance service coordination.
  • Represent the Core Team in strategic planning, cross-functional initiatives, and external meetings.

Qualifications

  • Diploma/ degree in Social Work, Business Administration, Human Resources, or a related field
  • 3–5 years of experience in employment services, workforce development, or a related field.
  • 2+ years of experience in a supervisory or managerial role, preferably in a remote or hybrid environment.
  • Strong understanding of Ontario’s labor market and employment services ecosystem.
  • Experience with quality assurance, audit processes, and Lean or continuous improvement methodologies.
  • Excellent communication, leadership, and organizational skills.
  • Proficiency in Microsoft Office Suite, CRM systems, and virtual collaboration tools.

Preferred Skills:

  • Experience managing cross-functional teams.
  • Familiarity with financial reconciliation and employment-related funding supports.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced, remote work environment.

Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our .Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Serco – Manager of Core Team Operations – Ontario

Company: Serco

Location: Ontario

Expected salary:

Job date: Thu, 12 Jun 2025 03:55:32 GMT

Job description: Position Description :Serco Canada Inc. is seeking a dynamic and experienced Manager of Core Team Operations to lead a multidisciplinary team delivering high-quality remote employment services across Ontario through the EmployNext program. This role oversees three key functions: Remote Job Coaching, Service Quality Analysis, and Employment Services Administration. The ideal candidate will bring strong leadership, operational oversight, and a passion for workforce development to ensure seamless service delivery, continuous improvement, and exceptional client outcomes.Key Responsibilities:Team Leadership & Supervision

  • Lead, mentor, and manage a diverse team of Remote Job Coaches, Service Quality Analysts, and Employment Services Administrators.
  • Conduct regular team meetings, performance reviews, and professional development planning.
  • Foster a collaborative, inclusive, and high-performing remote team culture.

Operational Oversight

  • Oversee the delivery of remote employment coaching services, ensuring alignment with client needs and program goals.
  • Ensure accurate and timely administration of employment-related financial supports and data management.
  • Coordinate quality assurance activities, including audits, reporting, and process improvement initiatives.

Quality Assurance & Compliance

  • Monitor service delivery standards and ensure compliance with internal policies and external regulations.
  • Support the implementation of Lean management practices and continuous improvement strategies.
  • Review audit findings, track corrective actions, and promote best practices across teams.

Data & Reporting

  • Analyze service data and performance metrics to identify trends, gaps, and opportunities.
  • Prepare and present reports to senior leadership on team performance, client outcomes, and operational efficiency.
  • Ensure accurate documentation and record-keeping across all service areas.

Stakeholder Engagement

  • Collaborate with internal departments, community partners, and employment service providers to enhance service coordination.
  • Represent the Core Team in strategic planning, cross-functional initiatives, and external meetings.

Qualifications :

  • Diploma/ degree in Social Work, Business Administration, Human Resources, or a related field
  • 3–5 years of experience in employment services, workforce development, or a related field.
  • 2+ years of experience in a supervisory or managerial role, preferably in a remote or hybrid environment.
  • Strong understanding of Ontario’s labor market and employment services ecosystem.
  • Experience with quality assurance, audit processes, and Lean or continuous improvement methodologies.
  • Excellent communication, leadership, and organizational skills.
  • Proficiency in Microsoft Office Suite, CRM systems, and virtual collaboration tools.

Preferred Skills:

  • Experience managing cross-functional teams.
  • Familiarity with financial reconciliation and employment-related funding supports.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced, remote work environment.

Company Overview :Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our .Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Serco – Remote Job Coach- Bilingual French and English (Ontario) – Ontario

Company: Serco

Location: Ontario

Expected salary:

Job date: Tue, 06 May 2025 23:42:33 GMT

Job description: Position DescriptionSerco Canada Inc. is a Service System Manager for Employment Services in the Province of Ontario and is is committed to helping jobseekers in Ontario find meaningful employment opportunities through the EmployNext program. We are dedicated to supporting individuals in their journey towards sustainable employment via personalized services and innovative solutions.As a Remote Job Coach for the EmployNext program you will play a crucial role in assisting jobseekers across Ontario in finding employment opportunities while working remotely. Your primary responsibilities will include conducting employment assessments, providing jobseeker referrals to employment service providers and community partners, and offering light touch services to jobseekers who choose to receive remote assistance.In this role, you will:

  • Conduct comprehensive employment assessments for jobseekers to identify their skills, strengths, and employment goals.
  • Provide remote job coaching and support to jobseekers in navigating the job search process effectively.
  • Offer referrals to employment service providers and community partners based on the individual needs and preferences of jobseekers.
  • Assist jobseekers in developing resumes, cover letters, and other job search materials tailored to their desired positions.
  • Facilitate job search-related activities, including job matching, application submissions, and interview preparation.
  • Coach jobseekers with the use of digital service delivery tools.
  • Collaborate with jobseekers to identify opportunities for skills development and training programs, and provide referrals accordingly.
  • Maintain accurate and up-to-date records of jobseeker interactions and progress in the designated database or system.
  • Stay informed about industry trends, labor market information, and available resources to better support jobseekers in their employment journey.
  • Adhere to all relevant policies, procedures, and regulations governing the provision of employment services.

QualificationsTo be successful in this role, you will need:

  • Bachelor’s degree in a relevant field such as Counseling, Psychology, Social Work, Human Resources, or related field.
  • Previous experience in employment counseling, job coaching, career development, or related field preferred.
  • Strong understanding of the Ontario labor market, employment services landscape, and available resources for jobseekers.
  • Excellent communication skills, both written and verbal, with the ability to effectively engage and motivate jobseekers remotely.
  • Proficiency in utilizing remote communication tools such as video conferencing, email, and phone to deliver services.
  • Ability to work independently and manage multiple priorities in a fast-paced, remote work environment.
  • Empathetic and client-centered approach to supporting jobseekers from diverse backgrounds and experiences.
  • Proficient computer skills, including familiarity with Microsoft Office suite and database management systems.

Qualifications:

  • Demonstrate understanding of Employment Ontario programs and the employability sector. Experience in other areas will be considered.
  • Bilingual- Speak French and English.
  • Demonstrate an understanding of social services sectors and the key local organizations and partners supporting specialized populations (Indigenous, Youth, Francophone, Persons with Disabilities, Newcomers, Black and Racialized)
  • Post Secondary Education in a related field considered an asset.
  • Possess a valid Driver’s License and ability to travel as required.
  • Must be able to Pass Criminal Record Check (CPIC).
  • Proficiency in additional languages such as French, Cree or Ojibwa are considered an asset.

Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our .Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Serco – Remote Job Coach- Bilingual French and English (Ontario) – Ontario

Company: Serco

Location: Ontario

Expected salary:

Job date: Thu, 08 May 2025 04:14:13 GMT

Job description: Position Description :Serco Canada Inc. is a Service System Manager for Employment Services in the Province of Ontario and is is committed to helping jobseekers in Ontario find meaningful employment opportunities through the EmployNext program. We are dedicated to supporting individuals in their journey towards sustainable employment via personalized services and innovative solutions.As a Remote Job Coach for the EmployNext program you will play a crucial role in assisting jobseekers across Ontario in finding employment opportunities while working remotely. Your primary responsibilities will include conducting employment assessments, providing jobseeker referrals to employment service providers and community partners, and offering light touch services to jobseekers who choose to receive remote assistance.In this role, you will:

  • Conduct comprehensive employment assessments for jobseekers to identify their skills, strengths, and employment goals.
  • Provide remote job coaching and support to jobseekers in navigating the job search process effectively.
  • Offer referrals to employment service providers and community partners based on the individual needs and preferences of jobseekers.
  • Assist jobseekers in developing resumes, cover letters, and other job search materials tailored to their desired positions.
  • Facilitate job search-related activities, including job matching, application submissions, and interview preparation.
  • Coach jobseekers with the use of digital service delivery tools.
  • Collaborate with jobseekers to identify opportunities for skills development and training programs, and provide referrals accordingly.
  • Maintain accurate and up-to-date records of jobseeker interactions and progress in the designated database or system.
  • Stay informed about industry trends, labor market information, and available resources to better support jobseekers in their employment journey.
  • Adhere to all relevant policies, procedures, and regulations governing the provision of employment services.

Qualifications :To be successful in this role, you will need:

  • Bachelor’s degree in a relevant field such as Counseling, Psychology, Social Work, Human Resources, or related field.
  • Previous experience in employment counseling, job coaching, career development, or related field preferred.
  • Strong understanding of the Ontario labor market, employment services landscape, and available resources for jobseekers.
  • Excellent communication skills, both written and verbal, with the ability to effectively engage and motivate jobseekers remotely.
  • Proficiency in utilizing remote communication tools such as video conferencing, email, and phone to deliver services.
  • Ability to work independently and manage multiple priorities in a fast-paced, remote work environment.
  • Empathetic and client-centered approach to supporting jobseekers from diverse backgrounds and experiences.
  • Proficient computer skills, including familiarity with Microsoft Office suite and database management systems.

Qualifications:

  • Demonstrate understanding of Employment Ontario programs and the employability sector. Experience in other areas will be considered.
  • Bilingual- Speak French and English.
  • Demonstrate an understanding of social services sectors and the key local organizations and partners supporting specialized populations (Indigenous, Youth, Francophone, Persons with Disabilities, Newcomers, Black and Racialized)
  • Post Secondary Education in a related field considered an asset.
  • Possess a valid Driver’s License and ability to travel as required.
  • Must be able to Pass Criminal Record Check (CPIC).
  • Proficiency in additional languages such as French, Cree or Ojibwa are considered an asset.

Company Overview :Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our .Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Project Manager/ Co-Ordinator – Serco – Shearwater, NS

Company: Serco

Location: Shearwater, NS

Expected salary:

Job date: Wed, 30 Apr 2025 06:50:48 GMT

Job description: designation. Project Management Professional (PMP) or Certified Construction Manager (CCM) are highly desirable. Must be able… successful project completion. KEY RESPONSIBILITIES: Deliver comprehensive project management and procurement services, ensuring…

The content emphasizes the importance of having qualifications such as Project Management Professional (PMP) or Certified Construction Manager (CCM). It highlights the need for the ability to ensure successful project completion. Key responsibilities involve delivering comprehensive project management and procurement services.

Project Manager/ AWR – Serco – Shearwater, NS

Company: Serco

Location: Shearwater, NS

Expected salary:

Job date: Sun, 27 Apr 2025 04:24:56 GMT

Job description: Technologist designation. Project Management Professional (PMP) or Certified Construction Manager (CCM) are highly desirable… successful project completion. KEY RESPONSIBILITIES: Deliver comprehensive project management and procurement services, ensuring…

The content emphasizes the importance of designations such as Project Management Professional (PMP) or Certified Construction Manager (CCM) for a technologist role. Key responsibilities include providing comprehensive project management and procurement services to ensure successful project completion.

Project Manager/ AWR Coordinator – Serco – Shearwater, NS

Company: Serco

Location: Shearwater, NS

Expected salary:

Job date: Sun, 27 Apr 2025 04:25:59 GMT

Job description: designation. Project Management Professional (PMP) or Certified Construction Manager (CCM) are highly desirable. Must be able… successful project completion. KEY RESPONSIBILITIES: Deliver comprehensive project management and procurement services, ensuring…

The content highlights the importance of certifications such as Project Management Professional (PMP) or Certified Construction Manager (CCM) for a role focused on project management. Key responsibilities include providing thorough project management and procurement services to ensure successful project completion.

Serco – Facility Mgt Bid Director – Toronto, ON

Company: Serco

Location: Toronto, ON

Expected salary:

Job date: Sat, 01 Mar 2025 06:14:17 GMT

Job description: Position DescriptionAt Serco, the work we do around the world touches the lives of millions of citizens and makes a positive impact. Serco-CA has a great opportunity for a Facility Management Bid Director to join our leadership team in Canada. This position is remote (based out of Ottawa and Toronto preferred) and reports to the Managing Director of Serco-Canada.Our Facility Management Bid Director will lead one or several bid pursuits and manage the transition process for our new Facility Management Business . You will support business development processes in Serco’s Facility Management and Site Services line of business. Work with BD team to identify opportunities and support the full business development cycle ahead of a Request for Proposal, including customer interfaces and local partnership discussionsKey Responsibilities include:

  • Thoroughly review bid/RFP invitations and public/private tender sites/forums to ensure situational knowledge of upcoming and current bid opportunities.
  • Lead development of Facility Management/Site Services solutions to deliver inclusive staffing, equipment, and subcontracting plans with a basis of estimate supporting a full technical and price solution.
  • Develop and execute bid strategies to deliver successful outcomes, including requirements management, interface management and compliance with bid specifications.
  • Ensure the bid meets all requirements, manage schedules and budgets and resolve issues to achieve successful bid submissions.
  • Act as Transition Manager for new FM business awards, ensuring successful implementation of bid strategies and solutions into the operations.

QualificationsTo be successful you will have:

  • Degree in Engineering, Construction Management or a related field;
  • Professional Engineer (P.Eng) or similar designation is considered an asset.
  • Possess strong knowledge and understanding of construction science, sequence of work, construction contracts, and Canadian/provincial building codes is an asset.
  • Minimum 10 years in facility management or a related field;
  • Experience in bid and proposal development, work planning, cost estimating and government contracting.
  • Experience in facility management and operations on military bases would be an asset.
  • Knowledge of federal and provincial legislation and standards pertaining to facility management, construction, sustainability and energy efficiency is required.
  • Knowledge of project management principles and practices sufficient to lead cross-functional teams and consultants, including budget and schedule control and planning work programs.
  • Sound judgment, highly developed interpersonal skills, well-developed organizational, analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office (including Excel, Word, and Outlook packages).
  • Ability to travel 25%

Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our .Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Serco – Facility Mgt Bid Director – Toronto, ON

Company: Serco

Location: Toronto, ON

Expected salary:

Job date: Sun, 02 Mar 2025 01:56:14 GMT

Job description: Position Description :At Serco, the work we do around the world touches the lives of millions of citizens and makes a positive impact. Serco-CA has a great opportunity for a Facility Management Bid Director to join our leadership team in Canada. This position is remote (based out of Ottawa and Toronto preferred) and reports to the Managing Director of Serco-Canada.Our Facility Management Bid Director will lead one or several bid pursuits and manage the transition process for our new Facility Management Business . You will support business development processes in Serco’s Facility Management and Site Services line of business. Work with BD team to identify opportunities and support the full business development cycle ahead of a Request for Proposal, including customer interfaces and local partnership discussionsKey Responsibilities include:

  • Thoroughly review bid/RFP invitations and public/private tender sites/forums to ensure situational knowledge of upcoming and current bid opportunities.
  • Lead development of Facility Management/Site Services solutions to deliver inclusive staffing, equipment, and subcontracting plans with a basis of estimate supporting a full technical and price solution.
  • Develop and execute bid strategies to deliver successful outcomes, including requirements management, interface management and compliance with bid specifications.
  • Ensure the bid meets all requirements, manage schedules and budgets and resolve issues to achieve successful bid submissions.
  • Act as Transition Manager for new FM business awards, ensuring successful implementation of bid strategies and solutions into the operations.

Qualifications :To be successful you will have:

  • Degree in Engineering, Construction Management or a related field;
  • Professional Engineer (P.Eng) or similar designation is considered an asset.
  • Possess strong knowledge and understanding of construction science, sequence of work, construction contracts, and Canadian/provincial building codes is an asset.
  • Minimum 10 years in facility management or a related field;
  • Experience in bid and proposal development, work planning, cost estimating and government contracting.
  • Experience in facility management and operations on military bases would be an asset.
  • Knowledge of federal and provincial legislation and standards pertaining to facility management, construction, sustainability and energy efficiency is required.
  • Knowledge of project management principles and practices sufficient to lead cross-functional teams and consultants, including budget and schedule control and planning work programs.
  • Sound judgment, highly developed interpersonal skills, well-developed organizational, analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office (including Excel, Word, and Outlook packages).
  • Ability to travel 25%

Company Overview :Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our .Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

STEP Business Intern – Serco – Toronto, ON

Company: Serco

Location: Toronto, ON

Expected salary:

Job date: Sat, 16 Nov 2024 01:34:31 GMT

Job description: Position Description :Business Development Analyst – Toronto CanadaSerco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment.Our 2025 internship opportunities are available throughout the U.S. and Canada, beginning on May 27th and concluding on August 8th, with 1 week off June 30th-July 4th. You will work with your manager to identify the best working schedule for you, working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company to better prepare you for a full-time career.Is this the internship opportunity for you?Are you passionate about how things work?
Do you seek to work for a company committed to making a positive impact ?
Are you an innovative, driven worker looking to make an impact?If your answer to these questions is “Yes,” the Business Development Analyst Internship is an excellent opportunity for you!In Canada, Serco serves federal, provincial/territorial, and municipal governments, along with commercial clients. We help Canada meet its objectives with national security and defense and deliver critical services more efficiently. We design, integrate, and deliver solutions that transform how clients achieve their mission and improve government efficiencies. We help tackle the big, complex problems of our interconnected world in the areas of defense, security, citizen services, transportation, and space.As the Business Development Intern, you will be responsible for driving business growth and shaping the company’s long-term strategic direction. You will work closely with the Director of Business Development for Defense and Space, along with the Director, Partnerships and Growth for Citizen Services to strategize, collaborate, and align business efforts.In this role, you will:

  • Develop and execute a comprehensive business development strategy to drive new client acquisition.
  • Develop Target Account Growth and Penetration Strategies: Work with the sales team to grow business in targeted accounts via data analysis.
  • Identify and assess client interests, challenges, and needs; prepare and present appropriate proposals and contracts to close additional opportunities
  • Collaborate with our operations teams to ensure a smooth handoff of clients and effective delivery of services.
  • Strong focus on growing your assigned book of business and integrating new clients
  • Establish and schedule follow-up appointments, account reviews, and phone meetings with clients
  • Customer focused – enjoy working with people and helping solve problems
  • Participate in weekly Sales/Pipeline Review
  • Ensure that management is kept up to date with project status and all relevant information related to daily activities
  • Provide administrative support to the management team

Qualifications :To be successful in this role you will have:

  • Bachelor’s degree in business or marketing.
  • Experience with constructing cold email campaigns, cold outreach, and developing sales plans to target and convert potential clients would be a plus.
  • Strong understanding of digital marketing services (SEO, PPC, content marketing, social media, etc.) and how they address client needs.
  • Proficient in Microsoft Office.
  • Effective communication and interpersonal skills.
  • Self-motivated with a strong work initiative and attention to detail.

Company Overview :Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our .Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Serco’s Training and Experience Program (STEP) offers undergraduate students paid internships to gain work experience. The Business Development Analyst Internship in Canada involves driving business growth, developing strategies, and collaborating with different teams. The successful candidate will have a business or marketing degree, knowledge of digital marketing services, and strong communication skills. Serco is committed to making an impact in various sectors and strives to provide vital services more efficiently. They are an equal opportunity employer that values diversity.