Company: InTown Suites
Location: Orlando, FL
Expected salary:
Job date: Sun, 29 Jun 2025 02:42:26 GMT
Job description:
Job Description: Local Marketing and Quality Assurance Specialist
Overview:
We are seeking a proactive and detail-oriented Local Marketing and Quality Assurance Specialist to enhance our property’s outreach and operational effectiveness. This role is pivotal in executing local marketing strategies, training property staff, and implementing quality assurance improvements, all while ensuring top-notch guest experiences.
Key Responsibilities:
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Local Marketing:
- Develop and implement local marketing initiatives as directed by the Regional Operations Manager.
- Engage with the community through events, partnerships, and promotional campaigns to boost property visibility and occupancy rates.
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Property Staff Training:
- Conduct training sessions for property staff to ensure they are knowledgeable about marketing strategies and customer service best practices.
- Monitor and evaluate staff performance and provide constructive feedback to enhance service delivery.
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Quality Assurance:
- Perform regular quality assurance evaluations to identify areas for improvement.
- Collaborate with the Regional Operations Manager to implement necessary changes and uphold the brand’s standards of excellence.
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Guest Engagement:
- Ensure an outstanding guest experience by actively addressing concerns and soliciting feedback.
- Utilize guest insights to inform marketing efforts and staff training for continuous improvement.
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Reporting and Communication:
- Maintain clear communication with the Regional Operations Manager regarding marketing outcomes and staff performance.
- Prepare reports summarizing marketing initiatives, guest feedback, and quality assurance findings.
Qualifications:
- Experience in marketing, hospitality, or a related field.
- Strong communication and interpersonal skills.
- Ability to train and motivate staff effectively.
- Detail-oriented with a passion for quality service.
- Familiarity with local market trends and guest expectations.
Join our team to make a meaningful impact on our property’s success and deliver exceptional experiences to our guests!