Tag: Telecoms

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Company: LotusFlare

Location: Toronto, ON

Job description: LotusFlare ( ), based in Santa Clara, USA, is an innovation led technology company specializing in digital transformation solutions targeted at providing accessible connectivity services across the globe. It has 2 product lines: * LotusFlare DNO Cloud (
), which provides a cloud commerce and monetization platform that serves as a digital business support system (BSS) for Communications Services Providers (CSPs). * LotusFlare Nomad eSIM Enterprise (
), which is market leader in providing global corporations eSIM based mobile data solutions for their employeesWe are looking to hire a Marketing Director to help drive the expansion of LotusFlare’s business across the globe in its two core product lines. As a Marketing Director, you will be responsible for marketing LotusFlare software products to telecommunications companies and eSIM services to enterprises across multiple industries and growing the customer base and revenue in-line with corporate goals.We are a company of doers and our Marketing Director, you will not only lead our globally dispersed team but will also be a sleeves rolled up contributor to all marketing initiatives. The Marketing Director will oversee demand generation activities and campaign creation, event campaign management, drive market and competitor research, work with product management and product marketing to develop product-oriented technical content for both product lines , define clear value propositions, design and execute a product GTM plan. The position will be responsible for developing effective marketing strategies to tell a story and communicate the product value proposition and business outcomes to prospective buyers – prospects, existing customers, media, industry analysts and partners. The role will also work closely with the sales and business development teams to support sales. .You will provide oversight of marketing budgets. The role will necessitate some travel.Responsibilities

• You will work closely with the DNO Cloud and Nomad eSIM product teams to define differentiated, clear and customer-centric narratives, value props, positioning and messaging
• Work with product management, product marketing teams and design teams to develop, package, and deliver relevant material, making it easy for customers and prospects to understand our product offerings
• Map out the technical and procurement buyer’s journey and produce high-quality content that supports marketing campaigns for both product lines
• Conduct competitive research, customer requirements definition, and business case evaluation for enterprise software products
• Oversee all the marketing team deliverables to ensure high quality and with the lens of the customer to help drive growth resulting in valuable business outcomes for clients
• Drive the creation and delivery of thought leadership content, webinars, blogs, events, and case studies to drive the message. Oversee the development of product content (blogs, product data sheets, web pages, customer stories, etc.) in a clear and concise manner.
• Develop press and media releases and manage relationships with newswire services
• Oversee social media strategy, activities and profiles for both product lines under the LotusFlare brand, especially for LinkedIn.
• Oversee the ongoing development of lotusflare.com in terms of messaging, content, design and website performance.
• Excellent verbal and written communications skills. Able to confidently deliver presentations to audiences of all sizes
• Determine the right GTM channels (landing pages, social media, SEO, events, collateral) for each product line and measure channel effectiveness
• Focus on implementing programs that consistently generate new and high quality leads for the company
• Oversee company participation industry events and conferences, including speaking sessions, meetings, receptions, budget and follow-ups

RequirementsThe ideal candidate will have

• A passion for navigating ambiguity, driving clarity, influencing, and potentially managing a team
• Demonstrable expertise in all areas of technology product marketing, product positioning & messaging, external communications, digital channel management, customer & competitive intelligence, etc.
• Experience in building scalable programs and demonstrate the ability to drive cross-functional alignment
• Experience in enterprise SaaS software marketing
• Strong presentation skills, executive presence and ability to deal with ambiguity
• 10+ years of relevant experience
• Excellent communication skills and the ability to present to executive leaders, cross-functional partners, and customers
• Experience of marketing to telecommunications providers and a knowledge of their business and technical challenges would greatly benefit the role
• Expertise in creating strong working relationships with cross-functional teams
• Ability to create a range of marketing assets (including on-message product demo videos, sharp succinct slide pitch-decks), product data sheets
• Ability to use data and analytics to drive decision-making as well as a consistent track record of setting and delivering against measurable marketing metrics
• Ability to strategize and craft compelling messaging and positioning for technology products

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LotusFlare is a technology company that offers digital transformation solutions for global connectivity. They have two product lines: LotusFlare DNO Cloud and LotusFlare Nomad eSIM Enterprise. They are looking to hire a Marketing Director to drive expansion and grow their customer base. The Marketing Director will lead marketing initiatives, work with product teams to develop content, oversee demand generation, conduct competitive research, and develop effective marketing strategies. The ideal candidate will have experience in technology product marketing, enterprise SaaS software marketing, and building strong relationships with cross-functional teams.
Position: Customer Service Representative

Location: Vancouver, BC

Company: Confidential

We are seeking a Customer Service Representative to join our dynamic team in Vancouver, BC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers.

Responsibilities:
– Answer incoming calls and respond to customer inquiries
– Resolve customer complaints and provide appropriate solutions
– Process orders and provide information on products and services
– Maintain customer records and update information in the database
– Collaborate with other team members to ensure customer satisfaction
– Keep accurate records of customer interactions and transactions

Requirements:
– High school diploma or equivalent
– Previous customer service experience is an asset
– Excellent communication and problem-solving skills
– Ability to multi-task and prioritize work effectively
– Proficient in Microsoft Office applications
– Strong attention to detail and organizational skills

If you are passionate about providing excellent customer service and are looking for a rewarding career opportunity, apply now to join our team in Vancouver, BC.

Expected salary:

Job date: Wed, 05 Jun 2024 03:07:06 GMT