Pet Valu – Help Desk Analyst Intern – Markham, ON

Company: Pet Valu

Location: Markham, ON

Expected salary:

Job date: Thu, 15 May 2025 00:12:40 GMT

Job description: Location: Markham, OntarioJob Description:What is the role?We’re hiring for a Help Desk Analyst Intern, contract till December 2025. Pet Valu is growing at an incredible rate, and we’re in need of a dynamic, independent problem-solver to join our Help Desk team! We’re a laid-back, tight-knit team that have a thirst for providing the best service possible to our great clients, and you’ll be working with these awesome retail clients to solve their challenges over the phone or by email.What will you do?

  • Take calls from stores and Head Office users, trouble shooting, assisting or re-directing as necessary.
  • Logging calls received in the database and maintain problem reports.
  • Assist in POS procedure documentation.
  • Update relevant information in the help-desk database.
  • Follow up with relevant users for updates on problems passed on to them.
  • Participate in maintenance of POS Test Scripts and Test Sets.
  • Participate in testing of new releases of in-house developed software.
  • Troubleshooting and maintenance of PCs and POS hardware equipment.
  • Placing service calls with vendors and subsequent follow up to ensure satisfactory service.

What will you need to succeed?Education and Experience

  • High School
  • Currently pursuing College diploma or bachelor’s degree in technology or business-related field
  • Experience troubleshooting hardware and software along with junior network/ NOC experience is an asset
  • Retail experience, preferably with a Point-of-Sale system (POS) is an asset

Knowledge and Skills

  • Strong problem solving skills and aptitude is essential
  • “Go-getter” attitude – along with total commitment to customer satisfaction
  • Candidates must also have clear verbal, as well as concise written communication skills
  • Experience with MS Office and a Windows 7/10 environment is desirable
  • In addition to the foregoing, interested candidates must be computer literate and have general aptitude for learning new proprietary and commercial software programs
  • Full training on our systems will be provided

We are looking for someone who can roll with the punches and loves to immerse themselves in solving a diverse set of challenges – retail is never boring. If you think you’d be a great fit to join our team we’d love to hear from you!#CORPHIRE

Pet Valu – Manager, Help Desk – Markham, ON

Company: Pet Valu

Location: Markham, ON

Expected salary:

Job date: Fri, 18 Apr 2025 07:59:12 GMT

Job description: Location: Markham, OntarioJob Description:What is the role?Pet Valu Canada is seeking a Manager, IT Service Desk. The Manager, IT Service Desk will be responsible for overseeing the daily operations of the IT Service Desk, ensuring efficient and effective support for all IT technical issues. This role involves managing the service desk team, establishing policies and procedures, monitoring performance, and working closely with other IT teams to ensure a seamless support experience.What will you do?

  • Lead, mentor, and develop the service desk team, ensuring high levels of motivation and performance.
  • Oversee the recruitment, onboarding, and training of new service desk staff.
  • Conduct regular performance reviews and provide feedback to team members.
  • Manage day-to-day operations of the IT service desk, ensuring all support requests are logged, tracked, and resolved in a timely manner.
  • Develop and implement service desk policies, procedures, and service level agreements (SLAs).
  • Ensure proper documentation and escalation processes are followed.
  • Serve as the primary point of contact for escalated technical issues.
  • Monitor and analyze service desk performance metrics, ensuring continuous improvement in service delivery.
  • Collaborate with other IT teams to resolve complex technical issues.
  • Develop and implement service desk strategies aligned with the company’s overall IT goals
  • Identify and implement new technologies and tools to enhance the efficiency and effectiveness of the service desk
  • Manage the service desk budget, including forecasting and tracking expenses.
  • Ensure that all users receive prompt, professional, and courteous support.
  • Prepare regular reports on service desk activities, performance, and trends.

What will you need to succeed?Skills, Experience, Education, Certifications

  • University or College Degree or equivalent experience.
  • 5+ years’ technical and operational support experience in a Help Desk environment
  • 3+ years’ support experience at a supervisory/manager level in a Help Desk environment
  • ITIL Certification desirable
  • Retail experience a must
  • Experience in managing remote and on-site teams
  • Familiarity with helpdesk software, ticketing systems, and IT Service Management (ITSM) practices
  • Strong demonstrated analytical skills
  • Strong analytical and reporting capabilities
  • Exceptional Customer Service Skills
  • Vendor, Project and Team management abilities
  • Understanding of networking, hardware, software, and cloud technologies and how the IT ecosystem works and how to troubleshoot issues.
  • Expertise in handling and prioritizing incidents, problem-solving, and ensuring minimal downtime.
  • Clear and effective communication, both with technical and non-technical staff, to ensure issues are understood and resolved efficiently.

Technologies Used

  • Microsoft Office
  • Freshworks (Fresh Service) Service Management

Product Manager, eCommerce (15-Month Contract) – Pet Valu – Markham, ON

Company: Pet Valu

Location: Markham, ON

Expected salary:

Job date: Sun, 17 Nov 2024 05:51:48 GMT

Job description: with experience using Jira Post-secondary education in Business/Commerce/Marketing or related digital experience… teams, including Marketing, Loyalty, Analytics, IT, Store and Customer Care Operations and will ensure these expected…

Pet Valu – Help Desk Analyst Intern (4-month Contract) – Markham, ON

Company: Pet Valu

Location: Markham, ON

Expected salary:

Job date: Sat, 02 Nov 2024 05:58:15 GMT

Job description: Location: Markham, OntarioJob Description:What is the role?We’re hiring for a Help Desk Analyst Intern, 4-month contract from January to April 2025. Pet Valu is growing at an incredible rate, and we’re in need of a dynamic, independent problem-solver to join our Help Desk team! We’re a laid-back, tight-knit team that have a thirst for providing the best service possible to our great clients, and you’ll be working with these awesome retail clients to solve their challenges over the phone or by email.What will you do?

  • Take calls from stores and Head Office users, trouble shooting, assisting or re-directing as necessary.
  • Logging calls received in the database and maintain problem reports.
  • Assist in POS procedure documentation.
  • Update relevant information in the help-desk database.
  • Follow up with relevant users for updates on problems passed on to them.
  • Participate in maintenance of POS Test Scripts and Test Sets.
  • Participate in testing of new releases of in-house developed software.
  • Troubleshooting and maintenance of PCs and POS hardware equipment.
  • Placing service calls with vendors and subsequent follow up to ensure satisfactory service.

What will you need to succeed?Education and Experience

  • High School
  • Currently pursuing College diploma or bachelor’s degree in technology or business-related field
  • Experience troubleshooting hardware and software along with junior network/ NOC experience is an asset
  • Retail experience, preferably with a Point-of-Sale system (POS) is an asset

Knowledge and Skills

  • Strong problem solving skills and aptitude is essential
  • “Go-getter” attitude – along with total commitment to customer satisfaction
  • Candidates must also have clear verbal, as well as concise written communication skills
  • Experience with MS Office and a Windows 7/10 environment is desirable
  • In addition to the foregoing, interested candidates must be computer literate and have general aptitude for learning new proprietary and commercial software programs
  • Full training on our systems will be provided

We are looking for someone who can roll with the punches and loves to immerse themselves in solving a diverse set of challenges – retail is never boring. If you think you’d be a great fit to join our team we’d love to hear from you!

Vice President of Pricing and Promotions – Pet Valu – Markham, ON

Company: Pet Valu

Location: Markham, ON

Expected salary:

Job date: Sun, 27 Oct 2024 03:11:49 GMT

Job description: with Category Merchandising, Marketing, Digital, and Operations teams, the VP will ensure sales, profit, and market share…: Collaborate with internal stakeholders, including Category Merchandising, Marketing, Digital, and Operations, to support the…

Assistant Manager, Email Marketing – Pet Valu – Markham, ON

Company: Pet Valu

Location: Markham, ON

Expected salary:

Job date: Sat, 21 Sep 2024 07:37:14 GMT

Job description: Location: Markham, Ontario Job Description: Job Summary As our Assistant Manager, CRM Marketing, you’ll be at the…, as well as strong communication and project management skills. This is a contract role of 14-months, there is a possibility of extension…