CHEP – Low Volume Recovery Coordinator, 10-Month Contract – Mississauga, ON

Company: CHEP

Location: Mississauga, ON

Expected salary:

Job date: Wed, 08 Jan 2025 01:24:29 GMT

Job description: CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .Job DescriptionPosition PurposeThe LVR Program coordinator is responsible for the performance, growth, and management of the Low Volume Recovery (LVR) Program for CHEP Canada. They will be required to ensure the overall program remains within budget [cost & pallets recovered], manage LVR related activities and support of Managed returns program and deliver strong customer value.Measures

  • Cost/Pallet & Cost/Year
  • # Pallets Returned
  • Customer satisfaction

Major/Key Accountabilities

  • Coordinate LVR carriers training and onboarding activities in collaboration with the transportation and logistics teams.
  • Manage carrier performance and expectations on collection volume, costs, on-time collection, fleet size and others.
  • Collaborate with asset recovery team to add new NCD locations to LVR routes.
  • Escalates poor performing customers to their dedicated account representative.
  • Manage the customer and carrier related daily LVR activities.

Challenges/Problem Solving

  • Day to day management of the LVR program and carrier communications
  • Training and onboarding of LVR carriers on Blue Yonder and CMA
  • Collaborate with the transportation team to build LVR routes for the CMA app and configure them for optimal collections
  • Manage the creation, changes, and cancellation of standing orders for issues and returns
  • Collaborate with the planning team to execute network balancing moves
  • Frequently assess effectiveness of the LVR program and take a ride quarterly with LVR carriers to audit them and gain first-hand experience of our customers’ experience
  • Effectively balance cost considerations with delivering exceptional customers service and pallet recovery.
  • Communicate with Customer Experience team regarding pallet availability and opportunity to fulfil urgent orders from LVR
  • Collaborate with retail team NCD reps to ensure pallet collection and addition to LVR program
  • Point of contact for retailers for immediate at-risk collections
  • Work with retailer account executives to accurately identify gaps and opportunities to reduce collection backlogs.
  • Charge all issue fees and transport to emitters for deliveries and track revenue
  • Assist in route expansion/identifying new lanes/ new carriers
  • Creates and maintains LVR schedules and LVR Carrier fleet database
  • Support the Managed Returns program in implementing opportunity set ups and maintenance
  • Collaborate with plants to minimize potential delays/standing appts/escalations
  • Collaborate with transportation team to transfer LTL loads to LVR or LVR to LTL when appropriate

Authority/ Decision Making

  • Support budget planning.
  • Working autonomously
  • Line manager support with differing location.
  • Working in a matrix environment

Key contactsInternalCustomer Care Centre, Logistics and Transportation, Operations, Account executives, Asset Recovery teamExternalCustomersQualificationsEssential Qualifications

  • University / College graduate preferably in Business or Logistics

Experience

  • Logistics & Transportation
  • Customer Service
  • Contract negotiation and budgetary responsibility.

Skills and KnowledgeStructured, disciplined, comfortable with detail and process. Works well under pressure with multiple duties/deadlines, excellent time/task mgt. Strong interpersonal and influencing skills.LanguagesEssentialEnglishDesirableFrenchObjet du posteLe coordonnateur du Programme de RVA est responsable du rendement, de la croissance et de la gestion du Programme de récupération à faible volume (RVI) pour CHEP Canada. Ils devront s’assurer que le programme global reste dans les limites du budget [coût et palettes récupérées], gérer les activités liées au LVR et soutenir le programme de retours gérés et offrir une forte valeur client.Mesures

  • Coût/Palette & Coût/Année
  • Nombre de palettes retournées
  • Satisfaction du client

Responsabilités majeures/clés

  • Coordonner les activités de formation et d’intégration des transporteurs LVR en collaboration avec les équipes de transport et de logistique.
  • Gérer le rendement et les attentes des transporteurs en ce qui concerne le volume de collecte, les coûts, la collecte à temps, la taille de la flotte et autres.
  • Collaborer avec l’équipe de récupération d’actifs pour ajouter de nouveaux emplacements de MNT aux itinéraires LVR.
  • Escalade les clients peu performants à leur représentant de compte dédié.
  • Gérer les activités LVR quotidiennes liées au client et à l’opérateur.

Défis/résolution de problèmes

  • Gestion quotidienne du programme LVR et communications avec les transporteurs
  • Formation et intégration des transporteurs LVR sur Blue Yonder et CMA
  • Collaborer avec l’équipe de transport pour créer des itinéraires LVR pour l’application CMA et les configurer pour des collections optimales
  • Gérer la création, les modifications et l’annulation des ordres permanents pour les émissions et les retours
  • Collaborer avec l’équipe de planification pour exécuter les mouvements d’équilibrage réseau
  • Évaluez fréquemment l’efficacité du programme LVR et faites un tour tous les trimestres avec les transporteurs LVR pour les vérifier et acquérir une expérience de première main de l’expérience de nos clients
  • Équilibrer efficacement les considérations de coûts avec la fourniture d’un service client exceptionnel et la récupération de palettes.
  • Communiquer avec l’équipe de l’expérience client concernant la disponibilité des palettes et la possibilité d’exécuter des commandes urgentes de LVR
  • Collaborer avec les représentants de l’équipe de vente au détail des MNT pour assurer la collecte des palettes et l’ajout au programme LVR
  • Point de contact pour les détaillants pour les collectes immédiates à risque
  • Travailler avec les responsables de compte des détaillants pour identifier avec précision les lacunes et les possibilités de réduire les arriérés de recouvrement.
  • Facturer tous les frais d’émission et de transport aux émetteurs pour les livraisons et suivre les revenus
  • Aider à l’expansion de l’itinéraire/ à l’identification de nouvelles voies / nouveaux transporteurs
  • Crée et tient à jour les calendriers LVR et la base de données de flotte LVR Carrier
  • Soutenir le programme de retours gérés dans la mise en œuvre de la configuration et de la maintenance des opportunités
  • Collaborer avec les usines pour minimiser les retards potentiels / applications permanentes / escalades
  • Collaborer avec l’équipe de transport pour transférer les charges LTL vers LVR ou LVR vers LTL, le cas échéant

Pouvoirs et prise de décisions

  • Appuyer la planification budgétaire.
  • Travailler de manière autonome
  • Prise en charge du gestionnaire hiérarchique avec un emplacement différent.
  • Travailler dans un environnement matriciel

Principales personnes-ressourcesInterneCentre de service à la clientèle, logistique et transport, opérations, chargés de comptes, équipe de recouvrement d’actifsLiens externesClientsQualifications requisesQualifications essentielles

  • Diplômé universitaire / collégial de préférence en affaires ou en logistique

Expérience

  • Logistique et transport
  • Service à la clientèle
  • Négociation de contrats et responsabilité budgétaire.

Compétences et connaissancesStructuré, discipliné, à l’aise avec les détails et le processus. Fonctionne bien sous pression avec plusieurs tâches / délais, excellent temps / tâche mgt. Solides compétences interpersonnelles et d’influence.LanguesL’essentielAnglaisSouhaitableFrançaisRemote TypeHybrid RemoteWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.

Content Marketing ManagerResolver3.7Toronto, ON•Remote Work with the SEO specialist to use SEO content tools to identify content creation opportunities based on keyword searches, prioritizing high volume keywords… 8 days ago·More…View all Resolver jobs – Toronto jobsSalary Search: Content Marketing Manager salaries in Toronto, ONSee popular questions & answers about Resolver

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both.

Resolver is looking for a Content Marketing Manager to own and grow the impact of content. You’ll create content to drive awareness and engagement as well as position Resolver as a thought leader in the tech space & the Risk Industry.
About Resolver:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. The global pandemic has certainly taught us that the ability to manage uncertainty is the challenge of our generation. At Resolver we are transforming risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a scale-up, we have the innovative, non-hierarchical approach of a start-up blended with the stability and financial security of an enterprise. Resolver has been named one of Canada’s Great Places to Work five years in a row, our average tenure is 3 years and year over year 92% of Resolverites chose to stay with us.

If you’re looking to quickly make an impact and be supported while doing so, then I think we should chat!
Let’s break down the day-to-day a little further:
*
Content Creation*

  • Create, curate, and edit content for a variety of asset types including, but not limited to: blogs, white-papers and long-form documents, infographics, 1-pagers, press releases, sales collateral and webinars
  • Own the social media channel content calendar and content posting. Work closely with product marketing, demand generation and talent teams to curate the right mix of messages that reflect the Resolver brand and position Resolver as a thought-leader within the Toronto tech community as well as within the Risk industry
  • Curate and develop email communications, including the monthly newsletter as well as ad-hoc email messages around product updates, partnerships, webinar offerings, etc.
  • Take ownership of the Resolver blog, defining what type of content belongs in the blog and planning the content calendar; manage guest blogs and executive blog pieces to ensure variety and engagement of content
  • Ensure content has the right voice and tone to deliver on brand consistency, create and manage copy guidelines with external freelancers and partners, ensuring all Resolver content aligns to overall brand positioning

Content Strategy

  • Work with subject matter experts, internal stakeholders, vendors, analysts, and industry experts to design and execute a thought leadership content program
  • Identify gaps in the existing content strategy; what are we not doing? Are there markets or stages in the buying cycle where content can better support our prospects and customers?
  • Our goal is to have prospects and customers turn to Resolver content to keep informed and help them achieve great things within their organization. An important aspect of this role is to keep up with industry trends and stay abreast of world events to deliver relevant and timely content.
  • Manage a content creation budget to deliver on thought-leadership, increased SEO traffic, and opportunity and lead generation objectives
  • Work with third-parties including analysts, partners, select vendors, industry relevant thought leaders, etc. on content exchanges, collaborations, partnerships, sponsorships, and co-branded content
  • Collaborate with the marketing team to ensure that content distribution opportunities are maximized with both archival content and net-new content creation; own the content library for Resolver

Content Analysis & Insights

  • Track and measure effectiveness of content using asset specific KPIs and metrics
  • Apply a basic understanding of SEO (and work with Digital Marketing team) to measure content performance’s effectiveness in driving traffic and generating sales opportunities
  • Work with the SEO specialist to use SEO content tools to identify content creation opportunities based on keyword searches, prioritizing high volume keywords for content creation

More about you:

  • Proven experience in a B2B content creation role
  • Experience in writing a variety of content pieces, including website copy, landing pages, email, social media copy, and webinars
  • Speaking of writing, you’re a great writer who can simplify content to a variety of audiences; as well as write with an engaging style to differentiate Resolver from our competitors
  • You’re organized & self motivated- you can define goals and prioritize work based on what’s impactful to the business and our target audience
  • You enjoy experimenting! You can test ideas and alternate tactics, as well as take risks and use a creative approach to content creation
  • Excellent written & verbal communication skills
  • You’re a collaborator and a communicator – you can build relationships with different stakeholders and communicate effectively with different groups
  • You’re data driven with how you approach content measurement & metrics
  • Attention to detail & excellent time management are in your skill set!
  • You have a basic understanding of SEO optimization strategies

What we’ll give you in return
We know how important diversity is in creating solutions for all people. Our vision is one where all people have the skills and confidence to harness the power of technology to create a better and more inclusive future. We have a comprehensive rewards package to show our team our appreciation for everything they do:

  • Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
  • Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
  • Vacation: it’s open, which means we don’t worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
  • Parental leave: Best-in-class top-up for new parents – 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.
  • Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
  • Back in the Office – If you choose to come into the office once we’re back, you will have access to snacks and beverages and in-office games like Switch, chess and ping-pong. We will be offering up lots of opportunity for team socials too, including the folks who are remote!

Interested?
If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at talent@resolver.com

Job Type: Full-time

Work Location: Multiple Locations

Content Marketing Manager


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