CNIB Foundation – Associate, Grant Writer – Toronto, ON

Company: CNIB Foundation

Location: Toronto, ON

Expected salary: $48888 – 61110 per year

Job date: Wed, 11 Jun 2025 22:58:47 GMT

Job description: Associate, Grant WriterToronto, ONReports to: Director, PhilanthropyCompensation: $48,888 – $61,110Direct Reports: NoJoin us in our mission to change what it is to be blind in Canada.Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you’ll be part of an ambitious, diverse team that’s committed to changing what it is to be blind today.We’re looking for a mission-driven Associate, Grant Writer who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.Your Impact at CNIB

  • Research, identify, and track grant and sponsorship opportunities from corporations, foundations and government agencies that align with CNIB’s mission.
  • Assist fundraisers by drafting and editing grant proposals, applications, and supporting materials.
  • Maintain and update the grant calendar, ensuring all deadlines for applications, renewals, and reports are met.
  • Coordinate with Finance to track spending allocations against grant funds
  • Collaborate with program staff to gather information for proposals, reports, and budgets.
  • Manage a small portfolio of funders who give up $25,000 annually
  • Assist with donor communications and administrative follow-up to ensure timely and accurate donor recognition.
  • Help maintain donor records in the CRM system (Salesforce), tracking submissions, gift processing, reports and correspondences.
  • Provide administrative support to the Philanthropy Partnerships team, including scheduling, meeting preparation, and database entry.
  • Manage the writing, design, and production of stewardship materials, such as thank- you letters, emails and prospectuses, and donor impact reports.

RequirementsWho you are:Education and Certifications

  • Degree or diploma in related field, or equivalent work experience.

Experience and Qualifications

  • Ideally 1–2 years of experience in fundraising, grant writing, or a similar role.
  • Familiarity with CRM systems and fundraising tools; Salesforce experience is an asset.
  • Executes ideas and meets deadlines with excellent organizational & project management abilities, attention to detail and follow-through.
  • Knowledge of fundraising software and databases, including Salesforce.
  • Commitment to the mission and values of CNIB.
  • Ability to work independently and as part of a team.
  • Adheres to applicable privacy laws as well as AFP, CAGP and CNIB standards of discretion and confidentiality.
  • Exceptional organizational and administrative skills with a focus on efficiency.
  • Exceptional writing, editing, and research skills with a strong attention to detail.
  • Superior organizational and time management abilities to handle competing priorities.
  • Knowledge of fundraising practices, proposal development, and donor stewardship preferred.
  • Exceptional organizational and administrative skills
  • Proficiency in French an asset but not required.
  • Personal or professional experience relating to blindness and sight loss is considered an asset.
  • Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

BenefitsPerksWe offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

  • Flexible and hybrid working arrangements and schedules.
  • Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
  • Competitive paid time off inclusive of annual vacation entitlement, additional paid holidays, wellness days, and personal days.
  • Group insurance benefits include dental, health and vision care.
  • Employer-sponsored pension plan.
  • Years of service awards and year-round rewards as part of our employee recognition program.
  • Enticing internal employee referral program.

Work Environment

  • Hybrid role with a mix of remote work and occasional in-person meetings or events.
  • Requires flexibility to collaborate with colleagues and donors across multiple time zones.
  • Regular use of virtual meeting platforms and digital tools to manage tasks and communications.

Be Part of Our MissionIf this sounds like the role for you, please visit our website to submit an application. Be sure to include a resume, cover letter, and mention how you heard about this opportunity.Closing date: June 24, 2025Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.Working Together for ChangeOur diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.Learn more about our mission .

CNIB Foundation – Associate, Grant Writer – Toronto, ON

Company: CNIB Foundation

Location: Toronto, ON

Expected salary: $48888 – 61110 per year

Job date: Wed, 11 Jun 2025 23:22:54 GMT

Job description: Job Description:Associate, Grant WriterToronto, ONReports to: Director, PhilanthropyCompensation: $48,888 – $61,110Direct Reports: NoJoin us in our mission to change what it is to be blind in Canada.Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you’ll be part of an ambitious, diverse team that’s committed to changing what it is to be blind today.We’re looking for a mission-driven Associate, Grant Writer who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.Your Impact at CNIB

  • Research, identify, and track grant and sponsorship opportunities from corporations, foundations and government agencies that align with CNIB’s mission.
  • Assist fundraisers by drafting and editing grant proposals, applications, and supporting materials.
  • Maintain and update the grant calendar, ensuring all deadlines for applications, renewals, and reports are met.
  • Coordinate with Finance to track spending allocations against grant funds
  • Collaborate with program staff to gather information for proposals, reports, and budgets.
  • Manage a small portfolio of funders who give up $25,000 annually
  • Assist with donor communications and administrative follow-up to ensure timely and accurate donor recognition.
  • Help maintain donor records in the CRM system (Salesforce), tracking submissions, gift processing, reports and correspondences.
  • Provide administrative support to the Philanthropy Partnerships team, including scheduling, meeting preparation, and database entry.
  • Manage the writing, design, and production of stewardship materials, such as thank- you letters, emails and prospectuses, and donor impact reports.

Requirements:Who you are:Education and Certifications

  • Degree or diploma in related field, or equivalent work experience.

Experience and Qualifications

  • Ideally 1-2 years of experience in fundraising, grant writing, or a similar role.
  • Familiarity with CRM systems and fundraising tools; Salesforce experience is an asset.
  • Executes ideas and meets deadlines with excellent organizational & project management abilities, attention to detail and follow-through.
  • Knowledge of fundraising software and databases, including Salesforce.
  • Commitment to the mission and values of CNIB.
  • Ability to work independently and as part of a team.
  • Adheres to applicable privacy laws as well as AFP, CAGP and CNIB standards of discretion and confidentiality.
  • Exceptional organizational and administrative skills with a focus on efficiency.
  • Exceptional writing, editing, and research skills with a strong attention to detail.
  • Superior organizational and time management abilities to handle competing priorities.
  • Knowledge of fundraising practices, proposal development, and donor stewardship preferred.
  • Exceptional organizational and administrative skills
  • Proficiency in French an asset but not required.
  • Personal or professional experience relating to blindness and sight loss is considered an asset.
  • Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Benefits:PerksWe offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

  • Flexible and hybrid working arrangements and schedules.
  • Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
  • Competitive paid time off inclusive of annual vacation entitlement, additional paid holidays, wellness days, and personal days.
  • Group insurance benefits include dental, health and vision care.
  • Employer-sponsored pension plan.
  • Years of service awards and year-round rewards as part of our employee recognition program.
  • Enticing internal employee referral program.

Work Environment

  • Hybrid role with a mix of remote work and occasional in-person meetings or events.
  • Requires flexibility to collaborate with colleagues and donors across multiple time zones.
  • Regular use of virtual meeting platforms and digital tools to manage tasks and communications.

Be Part of Our MissionIf this sounds like the role for you, please visit our website to submit an application. Be sure to include a resume, cover letter, and mention how you heard about this opportunity.Closing date: June 24, 2025Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.Working Together for ChangeOur diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.Learn more about our mission .

Ciena – NCP Content Developer – Technical Writer – Ottawa, ON

Company: Ciena

Location: Ottawa, ON

Expected salary: $71900 – 114900 per year

Job date: Thu, 12 Jun 2025 22:22:09 GMT

Job description: As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Are you a dynamic and versatile Content Developer who will join the Ciena Product Content Development organization?Can you contribute to the evolution, development, and maintenance of Ciena Technical Publications that are key to the Ciena business?Do you have an AI-driven efficiency mindset as part of your workflows in a Structured Authoring DITA environment?Do you thrive on collaborating with brilliant colleagues, inspiring leaders, and a diverse and inclusive global team?How Will You Contribute:

  • Plan, create, write, edit, and update a variety of software/hardware multimedia and web-based customer technical publications (product descriptions, application/platform guides, installation manuals, operation and administration manuals, user guides, API reference guides, etc.) for packet optical and network management products.
  • Research and translate technical information into multimedia and web-based documents (including on-product context-sensitive help) for technical and non-technical users in accordance with Ciena documentation and quality assurance standards.
  • Recommend and implement new documentation methods and formats that serve and satisfy technical and customer requirements.
  • Collaborate with cross-functional teams that include senior Product Line Management, Software & Hardware Design, Product Verification, System Network Engineering, Customer Support, and Marketing.
  • Create and validate content to ensure customer success and positive Generative AI user experiences and outcomes. Develop and apply innovative methods and automation to improve Ciena AIOps and workflow efficiencies and effectiveness.

The Must Haves:

  • Working knowledge of cloud/SaaS offerings and related documentation practices.
  • Expert proficiency with Adobe FrameMaker (Structured/XML) and Adobe Acrobat Pro.
  • Experience with DITA authoring.
  • Experience with editorial software, such as Congree or Acrolinx.
  • Experience with Agile development processes such as Scrum and Kanban.
  • Experience with Component Content Management Systems (CCMSs) such as Adobe Experience Manager.

Assets:

  • Experience with different aspects of telecommunications equipment and networks.
  • Experience applying Generative AI use cases and metadata in producing AI-ready content.
  • Working proficiency with Microsoft Excel, Word, and PowerPoint.
  • Working proficiency with Confluence and Jira project management and collaboration tools.
  • Working proficiency with SnagIt, Photoshop, and/or other raster-based graphic creation and editing applications.
  • Familiar with Illustrator, Visio, or other SVG creation and editing applications.
  • Experience with scripting languages (e.g., Python, PowerShell) for automating documentation, verification, and publication tasks
  • Experience working with multicultural and geographically dispersed teams.

The annual pay range for this position is $71,900 – $114,900 CAD.#LI-WH1#LI-RemotePay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.Not ready to apply? Join our to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Proposal Writer (Pension and Benefits) – LifeWorks – Toronto, ON

Company: LifeWorks

Location: Toronto, ON

Expected salary:

Job date: Thu, 12 Jun 2025 03:07:18 GMT

Job description: TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.Use your leadership and experience to be part of the business growth of our industry leading products and services.The Proposal Writer will support TELUS Health’s North American Retirement and Benefit Solutions (RBS) team and be responsible for creating compelling and persuasive proposals to win new business opportunities, understanding proposal strategy, and developing a solutions-based proposal in response to Requests for Anything (RFx) and questionnaires received relating to TELUS Health’s RBS services. This role requires strong writing skills, attention to detail, and the ability to effectively communicate complex information.Role Description:The Proposal Writer will coordinate and manage responses to RFx and questionnaires, ensuring timely delivery of responses in collaboration with cross-functional teams. They must possess excellent writing and communication skills, attention to detail, and the ability to work under pressure to meet tight deadlines.Responsibilities:Provide coordination and project management for proposal writing, managing proposal timelines and deadlines to meet submission requirements.Analyze and understand the requirements of RFx, plan and develop proposals that will meet those requirements.Ensure RFx responses are produced and delivered by the deadline by driving to deadlines for information gathering, drafting, review, approvals, and delivery.Collaborate with sales and subject matter experts to gather information for RFx/questionnaires and develop and write response content.Conduct research to gather relevant information and data for proposals.Write and edit proposal content to effectively communicate key messages and value propositions.Review and proofread proposals for accuracy, grammar, and formatting.Ensure proposals are compliant with client requirements and align with company branding guidelines.Coordinate with graphic designers and other team members to enhance proposal visuals.Develop proposal templates and boilerplate content for reuse.Maintain a library of proposal content and templates for future use.Assist with special projects requested by Business Development, Operations, and Marketing personnel.Qualifications/Skills:Bachelor’s degree in Writing, Communications, Marketing, or related field preferred.3+ years of experience in proposal writing or related role.Excellent writing and editing skills with a strong attention to detail.Ability to work under pressure and meet tight deadlines, including multiple projects with concurrent deadlines.Strong research and analytical skills.Proficiency in Microsoft Office suite, Google Workspace (formerly G Suite), and proposal management/content management software.Excellent communication and interpersonal skills.Creative thinking and problem-solving abilities.Detail-oriented with strong organizational skills.Experience in human resources and/or benefits administration is preferred.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

TELUS Health aims to empower individuals to lead healthier lives by harnessing advanced technology for holistic health improvement across physical, mental, and financial aspects. They are looking for a Proposal Writer to join their North American Retirement and Benefit Solutions (RBS) team. This role involves creating persuasive proposals to secure new business, managing responses to Requests for Anything (RFx), and ensuring alignment with client needs and company branding.

Key Responsibilities:

  • Coordinate and manage RFx proposal timelines and deadlines.
  • Analyze RFx requirements and develop tailored proposals.
  • Collaborate with sales and subject matter experts to gather information.
  • Write and edit proposal content for clarity and effectiveness.
  • Review proposals for accuracy and compliance.
  • Maintain a library of proposal content and assist in special projects.

Qualifications:

  • Bachelor’s degree in relevant fields and 3+ years of proposal writing experience.
  • Strong writing, editing, and communication skills.
  • Ability to work under pressure and manage tight deadlines.
  • Proficiency in Microsoft Office, Google Workspace, and proposal management software.

TELUS promotes an inclusive, customer-first culture and prioritizes the health and safety of its team, requiring COVID-19 vaccination for new hires at healthcare centers. Candidates acknowledge that their information will be shared within the TELUS Group during the selection process.

Technical Writer II TELUS Health – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $58000 – 88000 per year

Job date: Wed, 11 Jun 2025 05:55:39 GMT

Job description: DescriptionTemporary position (24 months)The TELUS Health Pharmacy team is a dynamic cross functional team within TELUS Health that represents various stakeholders in the pharmacy space from enterprise level pharmacy organizations, vendor integrations, care facilities and independent pharmacies. The Pharmacy product portfolio is diverse and touches on every facet of the industry – even patients!As a Technical Writer II you’ll collaborate with our product team to develop product documentation for our software including but not limited to release notes, feature and user guides and technical documentation that will be leveraged by internal and external stakeholders. We are seeking a curious, independent and experienced individual who can work easily in a matrix organization to develop and execute on initiatives that support present and future product needs.What you’ll do:

  • Collaborate with product managers, business analysts, product owners and development in order to research, plan, write, edit, update and maintain product documentation for our software products
  • Contribute to and follow the documentation processes, standards, templates and style guides
  • Contribute to the creation of effort estimates for new documentation needs
  • Ensure accuracy and appropriate terminology
  • Deliver according to project plans and commitments
  • Ensure commitments to customers are met in a timely manner

QualificationsWhat you’ll bring:

  • Experience writing software technical documentation for a variety of audiences, including end users and regulatory audiences
  • Ability to manage multiple projects, assess priorities, and adapt to changing requirements, scope, and schedules
  • Ability to contribute to the creation of estimates for information development work
  • Goal-oriented self-starter with the ability to work independently
  • Strong commitment to producing quality work
  • Knowledge of content authoring tools and the structure and content of the English language, including the rules of composition and grammar
  • Bilingual (French/English) preferred

Great to haves

  • Pharmacy, Pharma, Healthcare software experience is an asset

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Advanced knowledge of English is required because you will most of the time as part of this position’s main responsibilities given its national scope.Salary Range: $58,000-$88,000Performance Bonus or Sales Incentive Plan: 10%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Position Summary: Technical Writer II at TELUS Health Pharmacy

Role Overview:

  • Type: Temporary (24 months)
  • Team: Cross-functional TELUS Health Pharmacy team collaborating with various pharmacy stakeholders.
  • Focus: Developing comprehensive software documentation including release notes, user guides, and technical documents for internal and external use.

Responsibilities:

  • Collaborate with product teams to produce and maintain product documentation.
  • Adhere to documentation standards, processes, and styles.
  • Estimate efforts for new documentation projects.
  • Ensure documentation accuracy and appropriate terminology.
  • Meet project timelines and customer commitments.

Qualifications:

  • Experience in writing technical documentation for diverse audiences.
  • Strong project management skills with adaptability to changing requirements.
  • Self-motivated with a commitment to high-quality work.
  • Proficiency in content authoring tools and English grammar; bilingual (French/English) preferred.
  • Experience in pharmacy or healthcare software is a plus.

Compensation:

  • Salary Range: $58,000 – $88,000
  • Bonus: 10% performance bonus
  • Benefits: 3 weeks vacation, flexible benefits, retirement plans, career growth opportunities, and community involvement.

Company Mission and Values:

  • TELUS Health aims to enhance healthcare information use, fostering a customer-first and innovative environment. The team is committed to diversity and equitable employment practices.

Additional Information:

  • Candidates may be subject to Personnel Security Screening as per the company’s data security policy.
  • Full COVID-19 vaccination is required for team members in healthcare settings.

Commitment:

  • TELUS Health values diverse talent and offers accommodations during the recruitment process for applicants with disabilities.

Ciena – Interconnects Information Developer – Technical Writer – Ottawa, ON

Company: Ciena

Location: Ottawa, ON

Expected salary: $71900 – 114900 per year

Job date: Sat, 31 May 2025 04:34:02 GMT

Job description: Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.How You Will Contribute:As an experienced Interconnects Information Developer, you’ll be an integral member of the Ciena Product Content Development team, responsible for creating content that enables and supports our customers’ success.You will contribute to the evolution, development, and maintenance of Ciena Technical Publications and collaborate with brilliant colleagues, inspiring leaders, and a diverse and inclusive global team.The Must Haves:

  • Plan, develop, edit, and update a variety of component customer technical publications (e.g., product datasheets, register maps, user guides, etc.) for packet optical and network management products.
  • Work with documentation colleagues based in Ottawa, Montreal, and Gurgaon to produce professional topic-based content that is clear, concise, and compliant with Ciena documentation and quality assurance standards.
  • Research and translate technical information into customer-focused documents for a predominately technical audience.
  • Recommend and implement new documentation methods and formats that serve and satisfy technical and customer requirements.
  • Collaborate within cross-functional teams that include senior Product Line Management, Software & Hardware Design, Product Verification, System Network Engineering, Customer Support, and Marketing personnel.
  • 3+ years in component (e.g., ASIC/FPGA) or network engineering roles.
  • 3+ years in technical writing, communications, or similar role.
  • Working proficiency with Adobe FrameMaker (Structured/XML) and DITA.
  • Experience with editorial software, such as Congree or Acrolinx
  • Experience with Agile development processes, including development of customer documentation in an Agile environment, such as Jira, scrum, or Kanban.
  • Experience with CMS or CCMS document management systems.

Assets:

  • Experience with the packet optical/data hardware and provisioning/monitoring aspects of telecommunications equipment and networks.
  • Working proficiency with Microsoft Excel, Word, and PowerPoint.
  • Excellent communication, interpersonal, and organizational skills.
  • Working proficiency with Confluence and Jira project management and collaboration tools
  • Experience working with multicultural and geographically dispersed teams.
  • Familiar with Generative AI and metadata

The annual pay range for this position is $71,900 – $114,900 CAD#LI-WH1#Li-RemotePay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.Not ready to apply? Join our to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Digital Content Writer – Porter Airlines – Toronto, ON

Company: Porter Airlines

Location: Toronto, ON

Expected salary:

Job date: Wed, 04 Jun 2025 02:38:31 GMT

Job description: Job Description:Job SummaryWe are seeking a motivated, creative, and versatile UX writer to join our Digital team. This role reports to the Director of Digital CX Solutions.As a Digital Content Writer, you will create useful and usable content for multiple digital touchpoints, including web, mobile app, email/SMS notifications, and airport kiosks. You’ll work closely with cross-functional teams throughout the process – from researching and drafting inclusive content, to refining mock-ups and prototypes for Porter products. You will plan and use research to understand user needs and create accessible content and engaging experiences that meet legal and regulatory requirements. You’ll advocate for all of Porter’s customers and, through close collaboration with stakeholders, designers, and developers, ensure the final product is intuitive and easy to use.
Duties & Responsibilities

  • Create clear and concise website, mobile app, kiosk, and email/SMS content that aligns with Porter’s brand voice and resonates with the target audience. This may include content for transactional flows, landing pages, marketing pages, informational pages, operational emails and more.
  • Understand user needs through competitive research, analytics, stakeholder interviews, user interviews, and usability testing. Develop research plans and analyze findings in collaboration with designers and the research lead.
  • Incorporate inclusive writing practices that respect the different backgrounds, abilities, and lived experiences of the people reading or listening to Porter’s content.
  • Partner with designers, researchers, and other content writers to deliver compelling content solutions.
  • Organize, structure, edit, proof-read, and perform quality control of digital content.
  • Develop, edit, manage, and maintain website and mobile app documentation.
  • Create JIRA cases to document requirements for content and website updates.
  • Find opportunities to enhance existing content to deliver seamless and intuitive digital experiences.
  • Incorporate organizational, business, and functional goals into content-related decisions.
  • Identify, prioritize, and develop solutions for content gaps and issues.
  • Offer a content strategy perspective throughout the product development process, and influence strategic product decisions to improve the overall experience and ensure consistency across platforms.
  • Use search engine optimization (SEO) strategies in copy to maximize the online visibility of our website in search results.
  • Create and incorporate editorial standards and guidelines (to include Porter voice and tone).
  • Contribute to content management system design and decisions.
  • Other duties as assigned.
  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural CompetenciesConcern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications

  • Bachelor’s degree in English, Communications, Journalism, Design, Marketing or a related field.
  • Impeccable grasp of the English language.
  • A minimum of 3 years of experience as a UX writer, content designer, technical writer, or copywriter with expertise in writing compelling copy to enhance the user experience.
  • Experience with Content Management Systems (CMS) creating, managing, and publishing digital content through various platforms.
  • A strong portfolio showcasing a variety of written work for web/mobile products. If you have other writing or UX experience that you think translates to this role well, we’d love to see your work.
  • Exceptional writing, editing, and proofreading skills with an eye for detail and accuracy.
  • Strong research skills and ability to create solutions based on data, user feedback, and usability testing.
  • Ability to gather and interpret business requirements and work them into copy.
  • A systems-thinker who loves to build simple and elegant experiences for complex products.
  • Ability to manage changing priorities, concurrent projects, and demanding deadlines.
  • Ability to collaborate seamlessly across cross-functional teams in a largely virtual environment.
  • Good judgment; well-developed analytical and problem solving skills paired with effective interpersonal, verbal, and written communication skills.
  • Knowledge, skills, and experience managing web content.
  • Experience in developing content strategies for specific projects or an entire business unit or organization.
  • Experience with search engine optimization techniques and practices.
  • Background in understanding accessibility needs and how to ensure all content meets regulatory guidelines.
  • Experience in presenting content strategies to designers and senior leaders for feedback.
  • A growth mindset of continuous improvement and learning.
  • Proficiency in Google Suite and Figma.
  • Familiarity with Jira or other ticketing systems and Agile processes.
  • Ability to communicate, write, and edit content in French, is an asset

LocationToronto Downtown Office (250 Yonge Street) #LI-Hybrid
Company DescriptionSince 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and Twitter.

Job Summary

Porter Airlines is seeking a motivated UX Writer to join its Digital team. This role involves creating user-friendly content across various digital platforms, such as websites, mobile apps, emails, and kiosks. The writer will collaborate with multidisciplinary teams to develop inclusive content that meets user needs while adhering to legal requirements.

Key Responsibilities

  • Create clear, engaging content aligned with Porter’s brand voice for digital channels.
  • Utilize research methods to understand user needs and enhance content.
  • Collaborate with designers and researchers to develop effective content solutions.
  • Organize, proofread, and manage digital content.
  • Utilize SEO strategies to maximize visibility.
  • Maintain website and mobile app documentation and address any content gaps.
  • Actively participate in safety management and ensure compliance with safety policies.

Qualifications

  • Bachelor’s degree in a related field.
  • At least 3 years of experience in UX writing or related roles.
  • Strong writing and editing skills, with a focus on user experience.
  • Proficiency in Content Management Systems and familiarity with tools like Google Suite and Figma.
  • Knowledge of SEO techniques and accessibility needs.
  • Strong research skills and experience presenting content strategies.

Behavioral Competencies

  • Teamwork, customer service, initiative, results focus, and communication skills are essential.

Location

Position is based in the Downtown Toronto Office, with a hybrid work model.

Company Overview

Founded in 2006, Porter Airlines is dedicated to enhancing the economy air travel experience with exceptional service. The airline operates a fleet serving a North American network and is recognized as a 4 Star Airline.

Digital Content Writer – Porter Airlines – Toronto, ON

Company: Porter Airlines

Location: Toronto, ON

Expected salary:

Job date: Tue, 03 Jun 2025 23:43:31 GMT

Job description: Job Summary:We are seeking a motivated, creative, and versatile UX writer to join our Digital team. This role reports to the Director of Digital CX Solutions.As a Digital Content Writer, you will create useful and usable content for multiple digital touchpoints, including web, mobile app, email/SMS notifications, and airport kiosks. You’ll work closely with cross-functional teams throughout the process – from researching and drafting inclusive content, to refining mock-ups and prototypes for Porter products. You will plan and use research to understand user needs and create accessible content and engaging experiences that meet legal and regulatory requirements. You’ll advocate for all of Porter’s customers and, through close collaboration with stakeholders, designers, and developers, ensure the final product is intuitive and easy to use. Duties & Responsibilities:

  • Create clear and concise website, mobile app, kiosk, and email/SMS content that aligns with Porter’s brand voice and resonates with the target audience. This may include content for transactional flows, landing pages, marketing pages, informational pages, operational emails and more.
  • Understand user needs through competitive research, analytics, stakeholder interviews, user interviews, and usability testing. Develop research plans and analyze findings in collaboration with designers and the research lead.
  • Incorporate inclusive writing practices that respect the different backgrounds, abilities, and lived experiences of the people reading or listening to Porter’s content.
  • Partner with designers, researchers, and other content writers to deliver compelling content solutions.
  • Organize, structure, edit, proof-read, and perform quality control of digital content.
  • Develop, edit, manage, and maintain website and mobile app documentation.
  • Create JIRA cases to document requirements for content and website updates.
  • Find opportunities to enhance existing content to deliver seamless and intuitive digital experiences.
  • Incorporate organizational, business, and functional goals into content-related decisions.
  • Identify, prioritize, and develop solutions for content gaps and issues.
  • Offer a content strategy perspective throughout the product development process, and influence strategic product decisions to improve the overall experience and ensure consistency across platforms.
  • Use search engine optimization (SEO) strategies in copy to maximize the online visibility of our website in search results.
  • Create and incorporate editorial standards and guidelines (to include Porter voice and tone).
  • Contribute to content management system design and decisions.
  • Other duties as assigned.
  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies:Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications:

  • Bachelor’s degree in English, Communications, Journalism, Design, Marketing or a related field.
  • Impeccable grasp of the English language.
  • A minimum of 3 years of experience as a UX writer, content designer, technical writer, or copywriter with expertise in writing compelling copy to enhance the user experience.
  • Experience with Content Management Systems (CMS) creating, managing, and publishing digital content through various platforms.
  • A strong portfolio showcasing a variety of written work for web/mobile products. If you have other writing or UX experience that you think translates to this role well, we’d love to see your work.
  • Exceptional writing, editing, and proofreading skills with an eye for detail and accuracy.
  • Strong research skills and ability to create solutions based on data, user feedback, and usability testing.
  • Ability to gather and interpret business requirements and work them into copy.
  • A systems-thinker who loves to build simple and elegant experiences for complex products.
  • Ability to manage changing priorities, concurrent projects, and demanding deadlines.
  • Ability to collaborate seamlessly across cross-functional teams in a largely virtual environment.
  • Good judgment; well-developed analytical and problem solving skills paired with effective interpersonal, verbal, and written communication skills.
  • Knowledge, skills, and experience managing web content.
  • Experience in developing content strategies for specific projects or an entire business unit or organization.
  • Experience with search engine optimization techniques and practices.
  • Background in understanding accessibility needs and how to ensure all content meets regulatory guidelines.
  • Experience in presenting content strategies to designers and senior leaders for feedback.
  • A growth mindset of continuous improvement and learning.
  • Proficiency in Google Suite and Figma.
  • Familiarity with Jira or other ticketing systems and Agile processes.
  • Ability to communicate, write, and edit content in French, is an asset

Company Description:Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and Twitter.

Job Summary:

Porter Airlines is looking for a creative and motivated UX Writer to join its Digital team. Reporting to the Director of Digital CX Solutions, the role involves crafting useful content for various digital platforms, including websites, mobile apps, email/SMS notifications, and airport kiosks. The writer will collaborate with cross-functional teams to ensure content meets user needs while adhering to legal and regulatory standards.

Duties & Responsibilities:

  • Develop engaging content that aligns with Porter’s brand voice.
  • Conduct user research to inform content strategies.
  • Implement inclusive writing practices.
  • Partner with designers and researchers to create effective content solutions.
  • Manage and maintain documentation for digital content.
  • Identify and address content gaps and issues using a strategic perspective.
  • Incorporate SEO strategies for online visibility.
  • Maintain editorial standards and contribute to content management systems.
  • Participate in safety management initiatives.

Qualifications:

  • Bachelor’s degree in a relevant field.
  • Minimum 3 years of experience in UX writing or related positions.
  • Strong writing, editing, and research skills.
  • Proficiency with content management systems and tools like Google Suite and Figma.
  • Familiarity with Agile processes and ticketing systems like Jira.
  • Knowledge of accessibility guidelines is essential; bilingualism in French is a plus.

Company Overview:
Founded in 2006, Porter Airlines offers a premium economy travel experience, combining hospitality with efficiency. Based in Toronto, Porter operates a North American network and has received a 4 Star Airline rating.