MediaNet is a digital consultancy purpose-built to help our clients integrate media, data and technology to drive growth, improve efficiency and evolve the ways they work. We deliver industry-leading services and technologies to empower businesses in the areas of Marketing Intelligence, Performance Media Management and Digital Experience.

We are looking for a Digital Account Coordinator to join our growing Performance Media Practice. This role calls for a high attention to detail, strong service ethic and process-driven mindset. Digital Account Coordinators are essential members of the teams responsible for the successful delivery of our client’s media programs. In this role you will have the opportunity to not only support the operations of our Performance Media team, but to serve as the primary point of technical support for our diverse portfolio of licencing clients.

Our team will want to hear about your experience delivering incredible client service and your approach to keeping organized. We’ll also want you to tell us about how you have used your keen attention to detail to spot and prevent problems.

What you’ll be doing

• Serve as the primary point of contact and relationship manager on your assigned technical support accounts
• Educate clients and resolve technical platform issues in accordance with our response time SLAs and escalation protocols
• Troubleshoot issues related to data accuracy, creative approvals or technical anomalies
• Educate clients on industry trends and evolving platform capabilities and how they can be applied to evolve the maturity of their digital programs
• Partner with our sales team on proposal responses, technical demos and quarterly busines reviews
• Support members of our Performance Media Practice by accurately and efficiently implementing campaigns within applicable systems according to clearly defined standards
• Coordinate with internal stakeholders to ensure that all deliverables required for successful campaign implementations are supplied and adhere to our standards
• Conduct thorough validation on all ad campaign setup, review and tracking activities
• Perform technical troubleshooting as required as part of the campaign validation process
• Develop an understanding of and familiarity with client goals, KPIs and creative and media objectives
• Contribute to other deliverables as required (e.g. delivery/screenshot reports, training documentation, process-improvement initiatives, research)
• Collaborate, support, and work closely with other MediaNet business units to ensure efficient workflow and realize cross-functional opportunities and enhancements.
• Implement process improvements and create tooling to automate and improve the efficiency of day-to-day tasks
• Maintain a high degree of technical proficiency and knowledge across the platforms and toolsets within which you will be working

What you need to apply

• Strong administrative and project management skills
• Proficiency in Excel
• Excellent diagnostic and troubleshooting skills
• A high degree of accuracy, vigilance and attention to detail
• Proven ability and appetite to learn new technologies quickly
• High professional standards and a commitment to service and operational excellence
• Strong analytical, data interpretation and research skills
• Strong organizational and time-management skills
• 1-3 years of experience working in a professional setting
• Excellent oral and written communication skills
• Proactive and creative problem solver with the ability to multitask and manage tight deadlines
• Familiarity and interest in digital advertising concepts
• Bachelor’s Degree in Marketing, Business Administration or a related field

What we would love to see (but not required)

• Hands on experience working with Google Marketing technologies, Google Analytics and related platforms (Google Ads, YouTube, Display & Video 360, Google Analytics)
• Familiarity with project task management and ticketing systems
• Experience with programmatic and RTB ad purchasing concepts and systems
• PMP training or other project management certification
• French language skills

Who you are

• You care about your team members and are willing to help outside your realm of expertise
• No task is below you
• You have strong problem-solving skills and critical thinking abilities
• You take initiative communicating with co-workers and asking questions
• You may not have all the answers, but you know how to get them
• You enjoy a fast-paced environment and are able to pivot quickly when priorities change
• You love to learn and try new things
• You are able to assess both client and company needs to make good choices
• You enjoy sharing knowledge with your team members

What we offer

• Tight-knit, teamwork culture
• Training and development
• Flexible hours
• Remote work options
• Comprehensive benefits
• Casual dress code
• Team socials
• Stocked office kitchen (post-Covid)
• Beautiful, open, pet-friendly environment in a vibrant location (post-Covid)

Location and working conditions

While we are operating remotely, we are taking extra steps to ensure a smooth experience for new team members:

• Tailored virtual onboarding
• IT equipment and supplies delivered to your doorstep

About our culture

The MediaNet work environment is warm, inviting and collaborative. Everyone at MediaNet has a voice, and we encourage new ways of thinking that will lead to improved operational excellence and client success. MediaNet team members are empowered with development, support and mentoring opportunities that push critical thinking out to the edges of our organization. If you are passionate about what you do and the difference you can make in this role, then we would love to hear from you!

How to apply

Along with your resume, please apply by telling us what interests you most about this position and how you can make a difference as part of our team.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.