Executive Director, Loyalty – Accor – Toronto, ON

Company: Accor

Location: Toronto, ON

Expected salary:

Job date: Sun, 25 Aug 2024 05:34:55 GMT

Job description: Company DescriptionWe are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.Job DescriptionWe are seeking a passionate & strategic leader to join our team as the Global Senior Loyalty Director for Raffles & Fairmont Hotels. In this pivotal role, you will be responsible for driving the loyalty strategy and member experience specifically for Fairmont and Raffles guests within the ALL program. You will play a key role in maximizing guest engagement, retention, and revenue generation through our loyalty program. In this role you will be supported with a direct report to manager the current Gift card program.The Executive Director, Loyalty is a key leader for driving Loyalty across both Fairmont & Raffles brands, with key objective to increase Loyalty contribution (revenue and room nights) Globally.He/she will also be the key point of contact with all the hotels and be responsible to drive loyalty initiatives and awareness across all touch points within the hotels.Internally: Works very closely w/ Accor Global Loyalty team, ALL Marketing team, All Hub loyalty teams, Fairmont & Raffles Digital teams and hotel teams to drive Loyalty revenue, Member enrollment and Loyalty awareness.Externally: Is the point of contact for third party partner ALL activations across Fairmont and Raffles.The position will also contribute to the increase of Members enrollments and database to increase quality CRM database across both the brands.·Develop and implement a tailored loyalty strategy for Fairmont & Raffles hotels within the ALL program, ensuring alignment with the broader Accor Live Limitless vision.·Directly manage the hotels loyalty champions (Heads of Department: Front Office, F&B, Sales) to deliver on all operational requirements·Manage and be accountable for the Gift card & Ovation card program for Fairmont & Raffles.·Lead the analysis and optimization of program benefits, tiers, and redemption options to enhance guest value and drive program participation.·Delivery of the programme and systems training to front line colleagues and any other concerned departments·Manage induction and training for new recruits/new hotels on an ongoing basis·Assign specific function responsibilities to key team members to drive ownership and operational subject expertise·Analyze guest data and identify trends to inform program development and personalization initiatives.·Collaborate with the broader ALL team to ensure program consistency and a seamless guest experience across all Accor brands.·Drive and ensure achievement of loyalty KPI’s for the Luxury brand, including member acquisition, engagement, retention & revenue generated.·Ensuring continuous communication and implementation of loyalty best practices across both brand & hotels globally.·Provides trouble shooting support across key topics related to customer loyalty experience and ALL points management.·Drive and support roll-out of ALL loyalty experiences across both brands and hotels, working closely with Marketing & PR Teams.-Leads a team of 2+ direct reports-Responsible to drive Loyalty revenue target of +/- 950m Euro annual revenue)-Manages an annual budget for Loyalty activations (Including Loyalty points)Qualifications-10+ years of experience in loyalty program management, ideally within the hospitality industry.-Excellent analytical and problem-solving skills with the ability to leverage data insights to inform strategic decisions.– Knowledge of ALL – Accor Live Limitless will be a strong advantage.– Exceptional communication and interpersonal skills with the ability to influence and build strong relationships at all levels.-Proven Loyalty management expertise and knowledge of Loyalty programs-Proven experience successfully navigating complex organizations and driving progress with peer teams to achieve company goals.-Excellent communication and interpersonal skills; can influence and build relationships at all levels.-Analytical mindset; can gather, interpret, and leverage data for strategic decision-making.Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS#LI-KB2

Accor is a worldwide hospitality leader seeking a Global Senior Loyalty Director for Raffles & Fairmont Hotels. The role involves driving loyalty strategy, member experience, and revenue generation through loyalty programs. The ideal candidate will have 10+ years of loyalty program management experience, strong analytical skills, knowledge of Accor Live Limitless, and excellent communication skills. Accor values diversity and offers opportunities for growth and purposeful work. #BELIMITLESS.

Project Administrative Secretary – Toronto Transit Commission – Toronto, ON

Company: Toronto Transit Commission

Location: Toronto, ON

Expected salary: $65665.6 – 82027.4 per year

Job date: Thu, 22 Aug 2024 02:09:26 GMT

Job description: . Provide direct administrative support to the Senior Project Manager and/or Project Manager, as well as administrative support…JOB INFORMATION Requisition ID: 9926 Number of Vacancies: 1 Department: Construction (20000208) – Project Management…

Communication Coordinator, Education, Awareness and Culture (6-month term) – University of Toronto – Toronto, ON

Company: University of Toronto

Location: Toronto, ON

Expected salary: $66715 per year

Job date: Sat, 24 Aug 2024 22:52:29 GMT

Job description: Date Posted: 08/23/2024
Req ID: 39425
Faculty/Division: Ofc of the Chief Information Officer
Department: Education Awareness
Campus: St. George (Downtown Toronto)
Position Number: 00043550Description:About us:Education, Awareness and Culture is an integral part of the ITS division. The team provides communication advice, planning and support to the office of the Chief Information Officer as well as other teams within the ITS portfolio. Additionally, Education, Awareness and Culture is responsible for key messaging, development and execution of events, plans and strategies (including the IT@UofT Strategic Plan). We develop communication and marketing campaigns in order to help successfully deliver on the business objectives of ITS.Your opportunity:This position reports to the senior manager of Education, Awareness and Culture.The Education, Awareness and Culture team is a group of creative communication professionals that are helping to advance the objectives, pillars, initiatives and culture outlined in the IT@UofT Strategic plan.In this face-paced role, the communication coordinator will be involved in event planning and execution, campaign development and scheduling, writing and much more.Your responsibilities will include:

  • Coordinating the preparation and distribution of promotional/outreach materials
  • Maintaining information on digital platforms
  • Producing promotional and outreach materials
  • Formatting and maintaining communication templates
  • Tracking and monitoring outreach activities
  • Coordinating meeting schedules, agendas, materials, action and follow-up items
  • Coordinating the schedule for program and event calendars
  • Determining logistical details and activities for events and/or programming

Essential Qualifications:

  • Bachelor’s Degree in marketing, journalism or communications or acceptable combination of equivalent experience.
  • Minimum four years of recent and related experience in progressively responsible roles that support communications, marketing, education, awareness, and related events management.
  • Experience working in higher education/post-secondary IT related communications, especially in Information Security is required.
  • Proven experience writing, editing and event planning/execution.
  • Strong written and verbal communicator with attention to detail.
  • Experience in digital communications, web design, web content management, project management tools like Trello, video production and editing is required.
  • Demonstrated experience and creativity to support communication efforts for IT-related topics to variety of audiences.
  • Demonstrated ability to communicate in a manner consistent with brand in reference to promotional material, blog content, and social media posts.
  • Demonstrated commitment to maintaining currency with evolving communications technologies.
  • Excellent time management skills with strong ability to plan ahead to meet timelines.
  • High degree of collegiality, working well independently and as a team member.
  • Proven success in providing superior service and support in a busy, demanding environment.

Assets (Nonessential):

  • Knowledge of theUniversity structure and administration.

To be successful in this role you will be:

  • Communicator
  • Insightful
  • Organized
  • Self-directed

Closing Date: 09/03/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 — $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Khristen SivaramalingamLived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

The Office of the Chief Information Officer at the University of Toronto is seeking a Communication Coordinator for their Education, Awareness and Culture team. This role involves coordinating promotional materials, managing digital platforms, and supporting event planning and execution. The successful candidate will have a degree in marketing, journalism, or communications, along with at least four years of related experience. Experience in higher education IT communications, particularly in Information Security, is required. The ideal candidate will be a strong written and verbal communicator, have experience in digital communications and event planning, and be able to work well both independently and as part of a team. Candidates from diverse backgrounds are encouraged to apply. The closing date for applications is September 3, 2024.