Company: Ayming
Location: Toronto, ON
Expected salary: $65000 – 75000 per year
Job date: Tue, 22 Jul 2025 22:22:21 GMT
Job description: Company DescriptionAyming Canada is part of a leading international Business Performance Consulting Group, with over 1,600 employees across 14 countries. Our Canadian offices operate with a dynamic start-up spirit, offering the best of both worlds—global support and local expertise.Join our human-sized company based in Toronto, Montreal, Vancouver and Calgary where your contribution adds significant value. Whether you’re looking to thrive professionally or personally, it’s time to go #FurtherTogether!Job DescriptionAyming Canada is looking for a Client Services Manager to support the Director of Client Services in delivering a high-quality client experience and ensuring smooth coordination across departments. You’ll play a key support role in internal operations, client relationship management, and partner reporting—all essential to our continued success.As part of a dynamic and passionate team, you will help uphold the standards of service our clients expect while contributing to internal efficiency and collaboration.Your Mission
- Support the Director of Client Services in managing client accounts and internal coordination
- Assist in onboarding new clients, ensuring internal processes are followed and records are up to date
- Track and maintain the active and inactive client list
- Follow up on renewals, fee discussions, and contract updates in collaboration with the client service director
- Provide administrative support including scheduling, email follow-up, and CRM (Salesforce) updates
- Coordinate logistics for client business reviews, audits, and other service-related meetings
- Support with escalations, cancellations, and client satisfaction follow-ups as needed
- Help gather testimonials and client highlights for marketing and promotional use
- Assist with internal tracking of partnership activities and performance reporting
- Attend client-facing events to support the Director of Client Services and help coordinate post-event actions
- Provide internal coordination to help ensure a seamless client experience across consulting, sales, and delivery teams
QualificationsYour Talents and Professional Aspirations
- 2+ years of experience in client services, sales coordination, or an administrative support role
- Highly organized, proactive, and detail-oriented
- Collaborative team player with excellent communication and follow-up skills
- Comfortable managing multiple tasks and working cross-functionally
- Familiarity with Salesforce or other CRM platforms is an asset
- Must be fully bilingual (French, English)
- Strong written and verbal communication skills
- A professional, client-focused approach with a positive and adaptable mindset
- Sales experience is a plus
Additional InformationHR Policy :
- Unleash your potential with our Ayming Academy and Ayming Digital Academy!
- Grow your career with our tailored support programs, My Professional Journey or MoveWithUS.
- Work your way: enjoy flexibility, inspiring and friendly spaces, with a up to 100 remote days per year.
- Connect and celebrate through events and gatherings all year round (Webinars, “Coffee With” etc..)
What will you benefit from ?
- We strive to offer an ideal work environment for our employees – Ayming Canada is proud to announce that we have been certified Great Place to Work® after an extensive and independent analysis conducted by Great Place to Work Institute® Canada.
- Globally established brand where you can grow your career and make a meaningful impact.
- Autonomy, balanced with a strong level of support and collaboration.
- Flexibility – work from home 3 days/week, and 1 month from anywhere in the world.
- Excellent base salary, with high earning potential in bonuses, benefits, etc.
- We offer personal days, extra holidays, and half-day Fridays all summer long.
- Excellent benefits package with 100% of employee benefits covered by the company.
- Competitive retirement plan with employer contribution (RRSP)
Ready to take your Next Step?At Ayming, it’s your talents, passions, and personality that make the real difference. If you’re driven by curiosity and eager to grow, we encourage you to apply. What matters most is your potential to thrive with us.We are proud to be an Equal Opportunity Employer, committed to building a diverse and inclusive workplace.Come as you are—your unique perspective is valued here.
Company Overview
Ayming Canada is part of a global Business Performance Consulting Group with over 1,600 employees in 14 countries. The Canadian offices maintain a start-up culture that merges global support with local expertise. It operates in Toronto, Montreal, Vancouver, and Calgary and emphasizes significant individual contributions.
Job Role
Ayming Canada seeks a Client Services Manager to assist the Director of Client Services in enhancing client experiences and facilitating interdepartmental coordination. Key responsibilities include:
- Managing client accounts and onboarding new clients.
- Maintaining client records and tracking renewals or updates.
- Providing administrative support and coordinating client meetings.
- Handling client escalations, gathering testimonials, and supporting partnership activities.
- Attending client events and ensuring smooth operations across teams.
Qualifications
Candidates should have:
- 2+ years in client services, sales coordination, or administrative roles.
- Strong organizational and communication skills.
- Experience with CRM platforms (like Salesforce) is a plus.
- Bilingual proficiency in French and English.
- A professional, client-focused attitude.
Additional Information
- Ayming Canada values employee growth through initiatives like the Ayming Academy and flexible work options, including remote work potential and personal days.
- Recognized as a Great Place to Work®, the company offers competitive salaries, bonuses, and comprehensive benefits.
- A focus on diversity and inclusion is integral to its culture.
Call to Action
Ayming encourages those driven by curiosity and eager to grow to apply, emphasizing the value of individual talents and perspectives in contributing to the company’s success.
