Bayshore HealthCare – Travel Social Worker – Toronto, ON

Company: Bayshore HealthCare

Location: Toronto, ON

Expected salary:

Job date: Wed, 08 Jan 2025 08:33:31 GMT

Job description: Job Title: Travel Social Worker – Northern Staffing
Work Location: Nunavut, Canada
** candidates can reside anywhere in CanadaThe Bayshore Northern Staffing team has proudly been the leading provider of healthcare professionals to Indigenous (First Nations, Inuit, and Métis) and Northern Communities across Canada since 1997, and we are looking for a multiple Social Workers to join our team!The successful candidate will have a background in Social Work working with Child Protective Services as well as with adolescents, and adults, and will have experience providing crisis interventions, performing risk assessments, and developing treatments plans.** All applicants must have the ability and willingness to travel to the Northern communities of Nunavut for six to eight (6 – 8) weeks throughout the year with three weeks home between assignments (i.e. six on, three off).DUTIES & RESPONSIBILITIES:The responsibilities of this role include, but are not limited to:

  • Providing crisis intervention, care planning, and assessments of suicide risks, safety planning, addictions treatments, etc.
  • Planning programs of assistance for clients including referral to community resources and agencies that provide financial assistance, legal aid, housing, medical treatment, and other services.
  • Working with high-risk complex cases to help deescalate clients and/or deal with potentially volatile and aggressive individuals in collaboration with other health centers/hospitals, RCMP, Family Services and Educational Institutions.
  • Providing care and support from an Indigenous worldview that recognizes and respects the values, beliefs and customs of individuals, families and communities as well as adhering to best practices current to the field.

QualificationsCANDIDATE REQUIREMENTS:

  • Two to five (2-5) years of experience working as a registered Social Worker.
  • A bachelor’s degree in social work is required.
  • A current and valid registration with a provincial governing body to practice as a Social Worker.
  • Ability to travel to remote and northern communities of Nunavut for six to eight (6 – 8) weeks throughout the year with three weeks home between assignments (i.e. six on, three off).
  • Experience in managing and providing interventions related to child protective services, suicidality, abuse, addiction, mental health crises, traumatic environments, and more.

** Only candidates selected to be moved forward in the recruitment process will be contacted by Bayshore’s Recruitment Team to schedule a conversation.Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual’s purpose, potential and wellbeing.”Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Case Manager – Bayshore HealthCare – Ontario

Company: Bayshore HealthCare

Location: Ontario

Expected salary:

Job date: Sat, 04 Jan 2025 04:05:07 GMT

Job description: are prescribing medications and patients who need on-going support. The Case Manager is instrumental in removing any reimbursement… as possible. This position reports into the Associate Program Manager. The Case Manager thrives in an environment that emphasizes teamwork…

Clinical Associate Program Manager – Bayshore HealthCare – Ontario

Company: Bayshore HealthCare

Location: Ontario

Expected salary:

Job date: Wed, 11 Dec 2024 01:53:04 GMT

Job description: JOB SUMMARY Reporting to the Program Manager, the Clinical Associate Program Manager is responsible for undertaking… are met or exceeded. Ensure all regional operational occurrences associated with the program are communicated to the Program Manager

Bayshore HealthCare – Manager of Clinical Practice – Mississauga, ON

Company: Bayshore HealthCare

Location: Mississauga, ON

Expected salary:

Job date: Wed, 11 Dec 2024 00:50:28 GMT

Job description: Manager of Clinical Practice – Northern Staffing Division
Fully Remote – Must Reside in CanadaThe Bayshore Northern Staffing team has proudly been the leading provider of healthcare professionals to Indigenous (First Nations, Inuit, and Métis) and Northern Communities across Canada since 1997, and we are looking for a new Manager of Clinical Practice to join our team!As the Manager of Clinical Practice (MCP), the successful candidate will oversee a team of healthcare professionals travelling to remote Indigenous communities across Canada. They will provide clinical expertise to the branch team through oversight of health and wellness of clients while supporting and advocating for client’s care needs as necessary. In addition, this position also provides training, mentoring and support for field staff (nurses and personal caregivers).DUTIES & RESPONSIBILITIES:The responsibilities of this role include, but are not limited to:

  • Delivery and oversight of client health and service experience.
  • Coordinating with scheduling and travel teams to ensure all travel assignments have accurate coverage.
  • Training, mentoring, supporting, and supervising of employees and field staff.
  • Providing clinical expertise to the branch team through oversight of health and wellness of clients while supporting families and advocating for client’s care needs as necessary

QualificationsCANDIDATE REQUIREMENTS:

  • Two to five (2-5) years of recent experience with progressive responsibilities as a Nursing Supervisor, preferably in a acute or primary care setting.
  • Experience with nursing in remote and isolated communities OR with travel nursing assignments is an asset.
  • Graduation from an accredited School of Nursing, preferably with a Bachelor of Nursing degree
  • Current registration in good standing with the provincial regulating body as a Registered Nurse (RN) or Registered Practical Nurse (RPN) / Licensed Practical Nurse (LPN).
  • Current CPR Certification
  • Demonstrated ability with people leadership (mentorship, training, support) as well as the recruitment of clinical staff and performance management.

** Only candidates selected to be moved forward in the recruitment process will be contacted by Bayshore’s Recruitment Team to schedule a conversation

Bayshore HealthCare – Bilingual Customer Service Specialist – Quebec City, QC – Ontario

Company: Bayshore HealthCare

Location: Quebec City, QC – Ontario

Expected salary:

Job date: Wed, 11 Dec 2024 01:43:19 GMT

Job description: About the RoleThe Bilingual Customer Service Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and occasionally outbound calls. They will be a caring and results oriented individual who is able to interact with potential and existing clients, families, and prescribers, as it relates to PSS programs and Services. They may also contribute to other activities as necessary to support the Patient Support Services Team.Please Note: This is a fully remote role. The candidate can be based anywhere within Ontario or Quebec, but must be fully bilingual in French and English.A Day in the Life

  • Respond to callers looking for information about services provided by BSRx and Patient Support Services
  • Understand callers needs and provide direction as to the appropriate Bayshore offering
  • Providing effective and efficient service over the telephone
  • Educate prospective Patients, Prescribers and clinics about BSRx Services
  • Assist with production of daily reports as required
  • Support outbound calls for the PSS Programs when required
  • Provide information to patients, prescribers and other HCPs as needed concerning the status of Reimbursements, visit scheduling or any other information necessary concerning their Bayshore Services
  • Assist with administrative duties as necessary
  • Support internal/external audit process
  • Escalate calls as necessary based on defined process
  • Manage flow of information
  • Must be able to identify and report adverse events to Health Canada (if applicable) and enter into source system.
  • Report and document adverse events as per pharmacovigilance requirements.
  • Participate in ongoing internal and/or external continuing education activities.
  • Adhere to Bayshore Policies and Procedures.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project.
  • Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate supervisor of any Health & Safety risks or concerns.
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
  • Complete other tasks as requested.

QualificationsWhat You Bring to the Team

  • Experience within a call centre/customer service environment
  • Experience with use of computers within a Windows environment
  • Have excellent Customer Service skills (empathetic, problem solver, active listener, patient, tenacious, adaptable, resourceful, positive attitude)
  • Experience within a healthcare environment
  • Ability to work under pressure
  • Ability to work independently within a team environment
  • Excellent interpersonal and communication skills
  • Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements)
  • Additional languages a definite asset

Bayshore HealthCare – IT Service Desk Analyst – Mississauga, ON

Company: Bayshore HealthCare

Location: Mississauga, ON

Expected salary:

Job date: Tue, 10 Dec 2024 23:58:01 GMT

Job description: Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.The Service Desk Analyst Level 1 provides a single point of contact and first entry point for all IT Support requests from all Bayshore employees. Provides exceptional client care through support and maintenance of Bayshore’s network, desktop, laptop, telecommunication and mobile environments. Support will be required via the various channels: email, telephone, remote and/ or onsite. Responsibilities include all aspects of IT support affiliated with break / fix issues or service requests related to network and communications, desktops/ laptops, applications or systems, print support, Citrix and information security. This position will be based at our Mississauga Head office.Key Duties & Responsibilities

  • Owns the issue through to resolution including escalations, as well as follow up communication with the end user.
  • Provide exceptional client care to employees and vendors for issues or requests logged.
  • Process and /or investigate service requests or incidents created via the ticketing tool Service Now) according to established service level agreements (SLA)
  • Support mobile devices including set up, maintenance and any troubleshooting
  • Overall end user hardware and or software installations, additions, changes, configuration, testing, maintenance, monitoring, and troubleshooting.
  • Identify and escalate priority issues in a timely manner
  • Provide end user troubleshooting and support for software applications
  • System/Application account creation/deletion/change/general maintenance.
  • Organize daily workload and efficiently manage requests and issues logged
  • Looks for opportunities to improve levels of service recognizing the needs and expectations of clients.
  • Demonstrates a commitment to the philosophy and objectives of IS within Bayshore.
  • Maintains professional standards.
  • Complies with all Bayshore Policies and Procedures.
  • Complies with all Canadian provincial and federal privacy legislation.
  • A general understand about ITIL practices
  • Performs other duties or projects as assigned.

QualificationsEducation & Experience

  • College Diploma or University Degree in the field of computer science and/or 2 years equivalent work experience.
  • A+ Certification
  • ITIL V3 or V4 Certification (Nice to have)
  • Strong knowledge of PXE imaging using SCCM
  • Technical knowledge and ability to support desktop/laptop hardware and software
  • Technical knowledge and ability to support printing devices (Printers, MFPs, Scanners)
  • Ability to support mobile devices hardware and applications (iPhone, Android)
  • Technical knowledge and experience to support and troubleshoot network connectivity issues.
  • Knowledge of and experience supporting Microsoft Desktop OS and applications, Active Directory, anti – virus and malware.
  • Knowledge of and experience working with Citrix Director and XenApp to assist and support Citrix users.
  • Strong knowledge in asset management (ServiceNow is preferred)
  • Strong knowledge using and supporting Office 365
  • Proficient in Windows 10 OS

Other Skills and Abilities

  • Possess a passion/ great enthusiasm for the delivery of exceptional customer service, exceptional telephone etiquette skills and the ability to support end users face to face and remotely with varying levels of computer skills. A genuine desire and commitment to helping/supporting others.
  • Exceptional verbal and written communication skills (English/French)
  • Exceptional interpersonal skills and ability to work independently and as part of a team
  • Exceptional organizational and administrative skills with a commitment to meeting timelines and client expectations.
  • Outstanding analytical and problem solving skills.
  • Log calls and assign them a ticket number based on specific criteria and assigned staff
  • Strong commitment to continual learning
  • Able to handle a high demanding environment
  • Strong knowledge in SCCM
  • Knowledge in VPN , BES and Exchange, knowing the difference between Cloud and on prem services.
  • Log calls and assign them a ticket number based on specific criteria and assigned staff