CAMH – Program Officer – 9-8-8: Suicide Crisis Helpline, Virtual Mental Health, and Outreach – Toronto, ON

Company: CAMH

Location: Toronto, ON

Expected salary:

Job date: Sat, 29 Mar 2025 04:58:07 GMT

Job description: Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.To learn more about CAMH, please visit their website at:To view our Land Acknowledgment, please clickOn November 30, 2024, 9-8-8 was launched in Canada as a new national three-digit number for suicide prevention and emotional distress. In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, and has acted in this capacity to lead and coordinate the implementation of 9-8-8 and manage the operations and post-launch activities. As of November 2023, this ground-breaking new service is available 24/7/365, in English and French, and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities, provinces, territories and building on our work on Talk Suicide Canada, to deliver this high quality, evidence-based, equitable suicide prevention service to Canada.The 9-8-8 program is seeking a full-time (4-month) Program Officer. The Program Officer will report to the Manager, 9-8-8 Research and Evaluation. They will primarily support administration for the Chief Medical Officer of 9-8-8, while also providing planning and implementation support to a variety of evaluation and research projects within the Service. Although the focus will be on 9-8-8, they may be asked to support projects in the larger research and evaluation portfolio, including HeART Lab and other psychiatry outreach projects. Tasks for this role include, but are not limited to:

  • Administrative support for department leaders (e.g., support with budgeting and administrative tasks)
  • Assisting the Manager and Chief Medical Officer and Manager of Research and Evaluation on numerous initiatives and with various documents, many of which will be confidential and sensitive in nature
  • Liaising with departments such as Finance, IMG, Procurement, Human Resources and Research Services
  • Assisting with budget planning process and expense reconciliation
  • Providing support to CMO for administrative tasks (eg: scheduling, meeting support, expense reconciliation, budgeting, scheduling travel, ordering supplies)
  • Developing and implementing departmental processes, templates, forms and reports for projects as needed
  • Onboarding new staff
  • Drafting, compiling, proofreading and formatting necessary documents) and communication

Supporting a variety of evaluation, research, and community engagement projects as required:

  • Supporting various evaluation, quality improvement and quality assurance activities for the 9-8-8 network
  • Planning, scheduling and facilitating regular meetings, events and communications
  • Coordinating input and content for documentation from diverse stakeholders
  • Scheduling and facilitating regular meetings and communications,
  • Supporting project development and maintaining project planning, implementation and evaluation
  • Support managing and responding to incoming correspondence as needed
  • Project management tasks as required for other initiatives related to 9-8-8 Suicide Crisis Helpline
  • Compiling meeting minutes and synthesizing feedback
  • Manage other appropriate tasks as required for other initiatives across the portfolio

The successful candidate will have an undergraduate degree in psychology, public health, healthcare administration, social sciences, or a related discipline, combined with at least 1 year working and/or serving as a trainee in research, and 3 years of work experience in a customer service role, or an administrative role in a public sector setting preferably in a healthcare or research environment.

  • Experience in suicide prevention and crisis lines, or working with clinical programs that provide urgent mental health services
  • Experience supporting research relating to crisis lines and related topics (e.g., digital health equity, crisis needs of specific populations such as public safety personnel)
  • Advanced knowledge of office administration practices and expertise in various computer applications including Microsoft Office applications (Outlook, Word, Excel, PowerPoint and Access) is required.
  • Able to learn/work independently and require minimal supervision.
  • Detail-oriented, particularly while working under high-pressure situations, and dealing with conflicting priorities.
  • Ability to multi-task and produce high-quality, accurate work while meeting deadlines and requirements.
  • Training in project management and related business administration practices is an asset.
  • Strong interpersonal, customer service, communication (oral/written) and organizational skills are required.
  • Ability to work effectively with a diverse population and within a dynamic inter-professional team environment is required.
  • A can-do approach and ability to take initiative to support the work of the project
  • Ability to adapt to changing project priorities and think critically about balancing tasks.
  • Experience engaging diverse stakeholders with lived experience is required.
  • Familiarity with 9-8-8 Suicide Crisis Helpline and the implementation history of the initiative is an asset.
  • Experience collaborating with departments responsible for finance, HR, legal, procurement, and more is an asset.
  • Bilingualism (French/English) or proficiency in a second language is strongly preferred.

You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable and regulatory requirements. This position is located at the Queen Street Site, with some opportunities for hybrid remote work.Salary range: Competitive salary and benefits package.CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

CAMH – Senior OD Consultant – Foundation – Toronto, ON

Company: CAMH

Location: Toronto, ON

Expected salary: $90176 – 103968 per year

Job date: Sat, 08 Mar 2025 07:57:22 GMT

Job description: This full-time, contract (12 months) role involves remote/work-from-home arrangements with a requirement for a minimum of two (2) days per week working onsite and may be subject to change as the organization works through its hybrid workforce plan and/or changing needs of the Foundation. We care about our team and community and are aligned with CAMH’s health and safety practices.ABOUT CAMH FOUNDATION
Hi, I’m Juliana Benimadho, the Director of People & Culture. Over the past year, I’ve had the privilege of witnessing the incredible growth of both our organization and the impact we’re making in the mental health space. Working here has been deeply fulfilling, not only because of the meaningful cause we support, but also because of the talented, passionate team I get to work with every day.As we introduce a new strategic plan, welcome and onboard a new CEO, and continue to invest in our people, we’re looking for an exceptional Senior Organizational Development (OD) Consultant to join our team. The best OD Consultants aren’t just technical experts-they understand the organization’s mission, ask thoughtful questions, and listen deeply to uncover opportunities for growth. They approach every challenge with curiosity, empathy, and a drive to align people and strategy with our cause. If you’re someone who is passionate about mental health and believes in the power of people to drive meaningful change, we’d love to hear from you.If you’re looking for a place where your work truly matters and where you can be part of a supportive, mission-driven environment, this is the place for you. I invite you to join me for a conversation about your interest in CAMH, have the chance to meet members of our incredible team, and tell me more about how your career aspirations align with our bold journey to create a world where mental health is health.The Centre for Addiction and Mental Health (CAMH) is Canada’s largest mental health teaching hospital and one of the world’s leading research centres in its field. With a dedicated staff of more than 5,000 physicians, clinicians, researchers, educators, and support staff, CAMH offers outstanding clinical care to more than 38,000 patients each year. The organization conducts ground-breaking research, provides expert training to healthcare professionals and scientists, develops innovative health promotion and prevention strategies, and advocates on public policy issues at all levels of government.CAMH Foundation is charged with raising and stewarding funds in support of CAMH. Its role is to help transform the way we understand and address mental illness by raising awareness and increasing engagement across the country. Generous and dedicated supporters help CAMH advance discovery and innovation, build spaces that promote recovery, and break down the stigma of mental illness.The Operations team is responsible for all aspects of business performance of the Foundation, encompassing human resources, business operations, analysis and planning and corporate functions. As members of the team, we are committed to a positive and safe work environment where we support, listen and learn from each other and are accountable to our many key stakeholders.THE OPPORTUNITY:
Reporting to the Director, People & Culture and in close partnership with the CAMH Organizational Development team, the Senior Organization Development (OD) Consultant will leverage their experience as an organizational change professional, to act as a change catalyst and support CAMH Foundation’s new Strategic Plan and People & Culture strategy to drive excellence and foster a sense of belonging.Working closely with internal business partners, you will develop change management plans and tools to assess change readiness, engage staff participation in change projects, and monitor progress against set timelines. In this role you will also apply tools and frameworks for leadership development, talent management, learning and development, and organizational effectiveness to foster Foundation’s transformation and measure progress.The Senior OD Consultant will conduct organizational assessments, design, and implement development programs, and provide expertise in change management. The focus is on cultivating a supportive environment and aligning organizational strategies with the needs of our staff to contribute to the Foundation’s success.KEY RESPONSIBILITIES:
Organizational Assessments

  • Conduct comprehensive assessments of organizational strengths, weaknesses, and opportunities.
  • Design materials and facilitate focus groups and needs assessments for employee engagement.
  • Analyze data, including employee feedback, performance metrics, and cultural assessments, to identify areas for improvement.
  • Report regularly on project progress and identify areas for improvement.
  • Develop metrics and monitor the effectiveness of transformation projects and recommend improvements or other interventions as required.

Change Management and Managing Change

  • Implement change management best practices and methodology with project management rigour to support transformation, consistent with the Strategic Plan.
  • Design and implement change management strategies to support the Foundation’s evolution and adaptation to new challenges.
  • Provide guidance and training to leaders and employees to navigate and embrace organizational change effectively.
  • Foster change management capacity building and resilience through effective communication processes and tools in support the Strategic Plan
  • Maintain external links to access information about best practices in change management and organizational development.
  • Attend Hospital OD meetings to help the Director, People and Culture be apprised on major Hospital OD activities that may benefit the Foundation.

Team Building and Collaboration

  • Facilitate team-building activities to enhance collaboration, communication, and trust among teams.
  • Provide guidance on fostering a positive team culture that supports the well-being of staff and promotes effective interdisciplinary collaboration.

Employee Engagement Initiatives

  • Develop, implement and monitor engagement and communication plans that keep staff informed and engaged in the change process and enable channels of feedback, exchange of ideas, and collaboration.
  • Identify areas of resistance or disengagement to transformation activities and recommend interventions to address these issues.
  • Provide expertise to develop initiatives that promote transformation of CAMHF through a culture of excellence in development and performance.
  • Collaborate with People & Culture and leadership to create programs that prioritize the well-being and job satisfaction of staff.
  • A bachelor’s degree in Organizational Development, Human Resources, Psychology, Business Administration, or a related field is required.
  • Certified Professional in Learning and Performance (CPLP) and/or Certified Change Management Professional (CCMP) preferred.
  • 10+ years of Organizational Development experience with an emphasis on change management.
  • Demonstrated experience leading projects using PMI methodology.
  • Demonstrated verbal and written communication, decision-making, analytical, and problem-solving skills.
  • Experience facilitating senior leaders through complex issues.
  • Ability to work effectively with diverse teams and stakeholders.
  • Ability to lead and develop teams focusing on the value of collaboration and the achievement of results.
  • Familiarity with the non-profit or healthcare industry and an understanding of mental health care dynamics are beneficial.
  • Knowledge of the unique challenges and regulatory considerations in the sector is valuable for effectively tailoring organizational development strategies.
  • The ability to analyze data, assess organizational needs, and develop actionable recommendations.
  • Strong verbal and written communication skills to effectively convey complex concepts and facilitate training sessions.
  • Ability to work collaboratively with diverse stakeholders, including healthcare professionals, leadership, and HR teams.
  • Proficient in facilitating workshops, team-building sessions, and leadership development programs.
  • Skillful in mediating conflicts and resolving interpersonal issues within teams.
  • Experience working with clinical teams or as part of a clinical team is an asset.

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and believe this is the position that will make you excited to come into work every day, then we want to hear from you!Salary Range: $90,106 – $103,968 annuallyCAMH Foundation is an equal-opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Please contact HR.Foundation@camh.ca. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.Our North Star is creating hope and improving outcomes for people facing mental illness. We work in respectful partnerships with each other and our hospital partners to inspire philanthropy and raise awareness in support of mental health.CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

CAMH – Senior OD Consultant – Foundation – Toronto, ON

Company: CAMH

Location: Toronto, ON

Expected salary: $90176 – 103968 per year

Job date: Wed, 12 Feb 2025 07:19:21 GMT

Job description: This full-time, contract (12 months) role involves remote/work-from-home arrangements with a requirement for a minimum of two (2) days per week working onsite and may be subject to change as the organization works through its hybrid workforce plan and/or changing needs of the Foundation. We care about our team and community and are aligned with CAMH’s health and safety practices.ABOUT CAMH FOUNDATION
Hi, I’m Juliana Benimadho, the Director of People & Culture. Over the past year, I’ve had the privilege of witnessing the incredible growth of both our organization and the impact we’re making in the mental health space. Working here has been deeply fulfilling, not only because of the meaningful cause we support, but also because of the talented, passionate team I get to work with every day.As we introduce a new strategic plan, welcome and onboard a new CEO, and continue to invest in our people, we’re looking for an exceptional Senior Organizational Development (OD) Consultant to join our team. The best OD Consultants aren’t just technical experts-they understand the organization’s mission, ask thoughtful questions, and listen deeply to uncover opportunities for growth. They approach every challenge with curiosity, empathy, and a drive to align people and strategy with our cause. If you’re someone who is passionate about mental health and believes in the power of people to drive meaningful change, we’d love to hear from you.If you’re looking for a place where your work truly matters and where you can be part of a supportive, mission-driven environment, this is the place for you. I invite you to join me for a conversation about your interest in CAMH, have the chance to meet members of our incredible team, and tell me more about how your career aspirations align with our bold journey to create a world where mental health is health.The Centre for Addiction and Mental Health (CAMH) is Canada’s largest mental health teaching hospital and one of the world’s leading research centres in its field. With a dedicated staff of more than 5,000 physicians, clinicians, researchers, educators, and support staff, CAMH offers outstanding clinical care to more than 38,000 patients each year. The organization conducts ground-breaking research, provides expert training to healthcare professionals and scientists, develops innovative health promotion and prevention strategies, and advocates on public policy issues at all levels of government.CAMH Foundation is charged with raising and stewarding funds in support of CAMH. Its role is to help transform the way we understand and address mental illness by raising awareness and increasing engagement across the country. Generous and dedicated supporters help CAMH advance discovery and innovation, build spaces that promote recovery, and break down the stigma of mental illness.The Operations team is responsible for all aspects of business performance of the Foundation, encompassing human resources, business operations, analysis and planning and corporate functions. As members of the team, we are committed to a positive and safe work environment where we support, listen and learn from each other and are accountable to our many key stakeholders.THE OPPORTUNITY:
Reporting to the Director, People & Culture and in close partnership with the CAMH Organizational Development team, the Senior Organization Development (OD) Consultant will leverage their experience as an organizational change professional, to act as a change catalyst and support CAMH Foundation’s new Strategic Plan and People & Culture strategy to drive excellence and foster a sense of belonging.Working closely with internal business partners, you will develop change management plans and tools to assess change readiness, engage staff participation in change projects, and monitor progress against set timelines. In this role you will also apply tools and frameworks for leadership development, talent management, learning and development, and organizational effectiveness to foster Foundation’s transformation and measure progress.The Senior OD Consultant will conduct organizational assessments, design, and implement development programs, and provide expertise in change management. The focus is on cultivating a supportive environment and aligning organizational strategies with the needs of our staff to contribute to the Foundation’s success.KEY RESPONSIBILITIES:
Organizational Assessments

  • Conduct comprehensive assessments of organizational strengths, weaknesses, and opportunities.
  • Design materials and facilitate focus groups and needs assessments for employee engagement.
  • Analyze data, including employee feedback, performance metrics, and cultural assessments, to identify areas for improvement.
  • Report regularly on project progress and identify areas for improvement.
  • Develop metrics and monitor the effectiveness of transformation projects and recommend improvements or other interventions as required.

Change Management and Managing Change

  • Implement change management best practices and methodology with project management rigour to support transformation, consistent with the Strategic Plan.
  • Design and implement change management strategies to support the Foundation’s evolution and adaptation to new challenges.
  • Provide guidance and training to leaders and employees to navigate and embrace organizational change effectively.
  • Foster change management capacity building and resilience through effective communication processes and tools in support the Strategic Plan
  • Maintain external links to access information about best practices in change management and organizational development.
  • Attend Hospital OD meetings to help the Director, People and Culture be apprised on major Hospital OD activities that may benefit the Foundation.

Team Building and Collaboration

  • Facilitate team-building activities to enhance collaboration, communication, and trust among teams.
  • Provide guidance on fostering a positive team culture that supports the well-being of staff and promotes effective interdisciplinary collaboration.

Employee Engagement Initiatives

  • Develop, implement and monitor engagement and communication plans that keep staff informed and engaged in the change process and enable channels of feedback, exchange of ideas, and collaboration.
  • Identify areas of resistance or disengagement to transformation activities and recommend interventions to address these issues.
  • Provide expertise to develop initiatives that promote transformation of CAMHF through a culture of excellence in development and performance.
  • Collaborate with People & Culture and leadership to create programs that prioritize the well-being and job satisfaction of staff.
  • A bachelor’s degree in Organizational Development, Human Resources, Psychology, Business Administration, or a related field is required.
  • Certified Professional in Learning and Performance (CPLP) and/or Certified Change Management Professional (CCMP) preferred.
  • 10+ years of Organizational Development experience with an emphasis on change management.
  • Demonstrated experience leading projects using PMI methodology.
  • Demonstrated verbal and written communication, decision-making, analytical, and problem-solving skills.
  • Experience facilitating senior leaders through complex issues.
  • Ability to work effectively with diverse teams and stakeholders.
  • Ability to lead and develop teams focusing on the value of collaboration and the achievement of results.
  • Familiarity with the non-profit or healthcare industry and an understanding of mental health care dynamics are beneficial.
  • Knowledge of the unique challenges and regulatory considerations in the sector is valuable for effectively tailoring organizational development strategies.
  • The ability to analyze data, assess organizational needs, and develop actionable recommendations.
  • Strong verbal and written communication skills to effectively convey complex concepts and facilitate training sessions.
  • Ability to work collaboratively with diverse stakeholders, including healthcare professionals, leadership, and HR teams.
  • Proficient in facilitating workshops, team-building sessions, and leadership development programs.
  • Skillful in mediating conflicts and resolving interpersonal issues within teams.
  • Experience working with clinical teams or as part of a clinical team is an asset.

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and believe this is the position that will make you excited to come into work every day, then we want to hear from you!Salary Range: $90,106 – $103,968 annuallyCAMH Foundation is an equal-opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Please contact HR.Foundation@camh.ca. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.Our North Star is creating hope and improving outcomes for people facing mental illness. We work in respectful partnerships with each other and our hospital partners to inspire philanthropy and raise awareness in support of mental health.CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

CAMH – Manager, Corporate Partnerships – Foundation – Toronto, ON

Company: CAMH

Location: Toronto, ON

Expected salary: $90176.5 – 103968.2 per year

Job date: Tue, 11 Feb 2025 06:14:58 GMT

Job description: This role involves remote/work-from-home with a requirement for a minimum of two (2) days per week working onsite and may be subject to change as the organization works through its hybrid workforce plan and/or changing needs of the Foundation. We care about our team and community and are aligned with CAMH’s health and safety practices.ABOUT CAMH FOUNDATIONHi! I’m Denise Lo, Chief Partnerships Officer. I’ve spent the last two years with CAMH Foundation watching the organization and the cause grow significantly. I’m driven by working for a meaningful cause, with an exceptional team, and doing the job I love.I believe the key to an excellent Manager, Corporate Partnerships is dedication to aligning corporate partner social impact goals with CAMH’s work to solve the greatest mental health challenges of our time.I invite you to join me for a conversation about your interest in CAMH, have the chance to meet members of our team, and tell me more about how your career aspirations align with our bold journey to create a world where mental health is health.The Centre for Addiction and Mental Health (CAMH) is Canada’s largest mental health teaching hospital and one of the world’s leading research centres in its field. With a dedicated staff of more than 4,500 physicians, clinicians, researchers, educators, and support staff, CAMH offers outstanding clinical care to more than 40,000 patients each year. The organization conducts ground-breaking research, provides expert training to health care professionals and scientists, develops innovative health promotion and prevention strategies, and advocates on public policy issues at all levels of government.CAMH Foundation is charged with raising and stewarding funds in support of CAMH. Its role is to help transform the way we understand and address mental illness by raising awareness and increasing engagement across the country. Generous and dedicated supporters help CAMH advance discovery and innovation, build spaces that promote recovery, and break down the stigma of mental illness.The Corporate & Community Partnerships team is responsible for engaging corporate Canada and community groups in meaningful ways that result in long-term and sustainable partnerships that help CAMH Foundation reach its fundraising, awareness, and impact goals. As members of the team, we are committed to a positive and safe work environment where we support, listen, and learn from each other and are accountable to our many stakeholders.THE OPPORTUNITY:The Manager, Corporate Partnerships will be a key member of the Corporate & Community Partnerships team. The Manager will manage and advance assigned corporate partners through all stages of the fundraising cycle, primarily focused on working with corporate partners that have a giving capacity of $25,000 and above. The Manager will also contribute to the results of fundraising tactics including corporate philanthropy, sponsorship, employee engagement, and cause marketing as well as support and execute the team’s strategy and operational plans.

  • KEY RESPONSIBILITIES:
  • Be a contributing member of the Corporate & Community Partnerships team, and work collaboratively and proactively with all Foundation team members
  • Achieve individual goals, including production and revenue results
  • Accountable for the acquisition, renewal, engagement, and satisfaction of corporate partners assigned to them at all stages of the fundraising cycle
  • Contribute to the development of custom fundraising materials across Foundation teams including proposals, cases for support, sponsorship materials, one-pagers and stewardship reports
  • Continually develop and ensure the successful performance of all fundraising tactics:
  • Corporate philanthropy through custom proposals
  • Employee engagement and workplace giving
  • Sponsorship
  • Signature events
  • Cause marketing
  • Support and manage senior volunteers as assigned
  • Participate in performance reviews and professional development activities
  • Support the planning and budget process of the Corporate & Community Partnerships team
  • Support the achievement of the Foundation’s strategic plan
  • Manage or support new business opportunities as assigned
  • Continually advance the Foundation-Hospital relationship
  • Act as an ambassador for the Hospital and the Foundation

GENERAL RESPONSIBILITIES

  • Act as an ambassador throughout the community, positively representing CAMH and CAMH Foundation.
  • Abide by the policies and procedures of CAMH and CAMH Foundation.
  • Maintain donor and CAMH Foundation confidentiality and privacy at all times.
  • Perform other duties as assigned in order to meet the overall goals and objectives of the Foundation.
  • Operate within the culture and core values of the organization.
  • Strive to optimize team effectiveness and efficiency.
  • Proactively identify and mitigate risk wherever it may arise.
  • Be attentive to and implement organization brand and style guidelines.
  • Participate in team meetings and work together with colleagues to maintain and improve knowledge and skills.
  • Act as a source of information and support to colleagues throughout the organization.
  • Demonstrate a commitment to ongoing learning and development and participate in any training relevant to the role.
  • A university degree in business administration, marketing, or other relevant fields.
  • A minimum of five years of job-related experience in fundraising, sales, sponsorship, marketing, and business development or equivalent combination of education and demonstrated experience.
  • Strong written and oral communication skills
  • Interpersonal and organizational acuity
  • Demonstrates tact, diplomacy, and confidentiality
  • Strategic-minded with operational excellence
  • Experience using Raisers Edge database an equivalent fundraising database
  • A service orientation with a proven track record of success in account and project management

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and believe this is the position that will make you excited to come into work every day, then we want to hear from you!Salary Range: $90,176.50 to $103,968.20 annuallyCAMH Foundation is an equal-opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out at HR.Foundation@camh.ca. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.Our North Star is creating hope and improving outcomes for people facing mental illness. We work in respectful partnerships with each other and our hospital partners to inspire philanthropy and raise awareness in support of mental healthCAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

CAMH – Associate, Personalized Donor Stewardship – Foundation – Toronto, ON

Company: CAMH

Location: Toronto, ON

Expected salary: $59940 – 67367 per year

Job date: Tue, 04 Feb 2025 02:52:23 GMT

Job description: Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.To learn more about CAMH, please visit their website at:To view our Land Acknowledgment, please clickThis role involves remote/work-from-home arrangements with a requirement for a minimum of two (2) days per week working onsite and may be subject to change as the organization works through its hybrid workforce plan and/or changing needs of the Foundation. We care about our team and community and are aligned with CAMH’s health and safety practices.ABOUT CAMH FOUNDATIONHi! I’m Lin Hou, Senior Manager, Personalized Donor Stewardship. I’m proud to be part of the Foundation, working for a meaningful cause and collaborating with an exceptional team.I believe the key to an excellent Associate, Personalized Donor Stewardship is not just the technical skills but the knowledge of the organization’s business, asking the right questions, listening to the answers, and believing in the organization’s mission.I invite you to join me for a conversation about your interest in CAMH, have the chance to meet members of our incredible team and tell me more about how your career aspirations align with our bold journey to create a world where no one is left behind.The Centre for Addiction and Mental Health (CAMH) is Canada’s largest mental health teaching hospital and one of the world’s leading research centres in its field. With a dedicated staff of more than 5,000 physicians, clinicians, researchers, educators, and support staff, CAMH offers outstanding clinical care to more than 38,000 patients each year. The organization conducts ground-breaking research, provides expert training to healthcare professionals and scientists, develops innovative health promotion and prevention strategies, and advocates on public policy issues at all levels of government.CAMH Foundation is charged with raising and stewarding funds in support of CAMH. Its role is to help transform the way we understand and address mental illness by raising awareness and increasing engagement across the country. Generous and dedicated supporters help CAMH advance discovery and innovation, build spaces that promote recovery, and break down the stigma of mental illness.With a vision to inspire philanthropy to solve the greatest mental health challenges of our time, the Philanthropy team is responsible for inspiring philanthropic support from individuals in the private sector, making up over 70% of CAMH Foundation’s annual revenue. As members of the team, we are committed to being positive culture carriers, adaptable change agents, clear, proactive communicators and to leading a culture of helpfulness. Team members approach their work from the perspective of curiosity and a common purpose to nurture life-long relationships outside and inside CAMH.THE OPPORTUNITY:The Associate, Personalized Donor Stewardship is a critical member of the Philanthropy team that provides administrative leadership and stewardship support to a highly driven senior team, including the Chief Philanthropy Officer, Directors of Principal Gifts, and Senior Development Officers.This role will provide administrative leadership and support to the Senior Manager, Personalized Donor Stewardship, and stewardship initiatives to strengthen relationships with key donors and to secure increased funding, and ultimately donor retention and renewal.The Associate, Personalized Donor Stewardship will be a highly motivated, agile, energetic, versatile, collaborative team player who can multitask projects, understand nuance, and is able to recognize priorities in ensuring that we are meeting and exceeding our donors’ expectations. The new incumbent will require strong administrative and organizational skills with a demonstrated understanding of the complexities and issues inherent in major gift fundraising.KEY RESPONSIBILITIES:The role of Associate, Personalized Donor Stewardship will include but is not limited to the following:

  • Provide stewardship support to the Senior Manager, Personalized Donor Stewardship, and senior members of the Philanthropy Team, including but not limited to, executive leadership, Director(s), Principal Gifts, and senior fundraisers.
  • Provide operational support to the Senior Manager, Personalized Donor Stewardship. Administrative tasks may include maintaining filing systems, preparing invoices and expenses for processing, mailings, mail merge, meeting minutes, monitoring stewardship inventory, ordering supplies/stationery, scheduling meetings, drafting correspondence and email templates, maintaining stewardship calendar, and pulling reports.
  • Support and execute stewardship activities to engage a small portfolio of donors and former senior volunteers requiring ongoing stewardship.
  • Support the development of compelling individual stewardship plans including pulling data insights from Raiser’s Edge, developing reports, and compiling information as requested.
  • Proactively initiate and execute stewardship activities from individual stewardship plans including the coordination of Thankview videos, celebrations, gifts, gift announcements, reporting, recognition, drafting correspondence and email templates, etc.
  • Coordinate and support personalized recognition celebrations and tours including the preparation of invitation lists, rsvp tracking and managing responses, prompting follow-up, assisting with event logistics and post-event outreach.
  • Collaborate and liaise with vendors, hospital, and business partners to help deliver best-in-class meaningful personalized engagement.
  • Coordinate and execute on the Impact Report process. Tasks include, but are not limited to: tracking and maintaining impact report deliverables in Raiser’s Edge, work closely with the Project Officer, Impact Communications to review upcoming reports to ensure deliverables are flagged and in progress, personalize reports on an ad hoc basis, ensure completed reports are distributed in a timely manner, manage and execute distribution plans, draft correspondence and covering email templates, pull reports to provide donor lists and monthly updates to Donor Managers, and ensure prompt communication on any updates to reports.
  • Maintain tracking system for stewardship projects and ensure any outreach to donors are tracked in Raiser’s Edge.
  • Support recognition processes and activities on an ad hoc basis, including data entry and clean-up, generating reports from RE, and general administrative support.
  • Collaborate daily with other members of the Philanthropy team and business partners to ensure a high level of information sharing and coordination of stewardship activity to help achieve the team’s and Foundation’s overall fundraising and strategic goals.
  • Prepare written materials that will support donor activity including briefing notes, stewardship plans and general correspondence.
  • Develop in-depth knowledge of the Foundation’s most significant donors and prospective supporters, as well as senior volunteers including Board Members.
  • Develop and maintain a strong understanding of CAMH funding priorities and related mental health and addiction issues to inform strategies and experiences with the intent to motivate and excite donors, prospects, and volunteers.

The purpose of establishing this role at the Foundation is to ensure our Major Gift donors are engaged, communicated with on a regular basis in meaningful and personalized ways, feel appreciated, and are recognized for the contributions they have made that are essential to CAMH’s success.

  • University degree or relevant experience is preferred.
  • Experience working with senior professional fundraising staff and volunteers. Major gifts and/or campaign experience in a hospital or university setting would be an asset. A combination of relevant education and experience may be considered.
  • Evidence of leadership, initiative, and exceptional judgement.
  • Excellent at building mutually beneficial internal and external relationships to achieve results.
  • Exceptional communication skills with evidence of strong and persuasive writing skills complemented by superior attention to detail.
  • High level of professionalism and a positive attitude.
  • Commitment to timely and appropriate customer service, rooted in initiative and tact.
  • Excellent organizational and problem-solving skills and demonstrated ability to prioritize multiple and changing demands.
  • Demonstrated ability to handle multiple priorities and be self-motivated in a high-pressure and demanding work environment.
  • Flexible, agile, and comfortable in managing change.
  • Proven ability to exercise diplomacy and good judgment.
  • Exemplary attention to detail with excellent planning, organizational, and time management skills.
  • Demonstrated organizational and analytical skills.
  • Highly driven and strong ability to work in a fast-paced environment and energized by changing priorities.
  • Proficiency in the full suite of Microsoft Office products and internet tools.
  • Experience with Raiser’s Edge and Luminate Online, or similar fundraising CRM/online databases.
  • Occasional work on evenings and weekends required

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and believe this is the position that will make you excited to come into work every day, then we want to hear from you!Salary Range: $59,940 – $67,367 annuallyCAMH Foundation is an equal-opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Please contact . We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.Our North Star is creating hope and improving outcomes for people facing mental illness. We work in respectful partnerships with each other and our hospital partners to inspire philanthropy and raise awareness in support of mental health.If you are interested in this position, please ensure that you apply before 5pm of the closing date. If your application is received past 5pm of the closing date, your application will not be accepted.CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

CAMH – Network Quality Supervisor – 9-8-8: Suicide Crisis Helpline – Toronto, ON

Company: CAMH

Location: Toronto, ON

Expected salary:

Job date: Sat, 25 Jan 2025 07:10:52 GMT

Job description: Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.To learn more about CAMH, please visit their website at:To view our Land Acknowledgment, please clickIn 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada that launched November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This groundbreaking new service is available 24/7/365 and accessible to everyone from coast to coast-to-coast.The 9-8-8 National Hub plays a pivotal role in providing front line service for the 9-8-8 Suicide Crisis Helpline. The 9-8-8 National Hub provides 24/7 service via phone and text modalities.The Quality Improvement Supervisor is responsible for supporting all 9-8-8 Suicide Crisis Helpline (a network of 40+ partner organizations) quality assurance and quality improvement efforts. The QI Supervisor assists and collaborates with the Quality Team to conduct quality assurance activities for the 9-8-8 network to assure that all partners are performing optimally, investigate complaints and have an awareness of issues impacting the service.Key Accountabilities

  • Assist with monitoring, analyzing and reporting on performance for the network. This includes:
  • Auditing voice and text interactions
  • Gathering statistical information for quarterly 9-8-8 partner reports
  • Assist with supervising the 9-8-8: Suicide Crisis Helpline contact response management system from a broad network perspective.
  • Monitor drafts
  • Monitor follow-up calls
  • Monitor alerts/events/trends/surges
  • Monitor callers/texter and gather information as needed to provide partner organizations with a consistent approach
  • Review 911 interventions, follow-up calls, and other essential practices to ensure consistency and adherence to best practices.
  • Conduct analysis and investigation of claims/complaints against a responder or a partner organization, including failure to adhere to recommended best practices or mandated standard operation procedures.
  • Prepare written reports, assemble data, and develop charts and graphs representing key performance indicators or other data.
  • Collaborate with other departments such as training and education to develop proactive QI activities to ensure partner organizations compliance with contracted 9-8-8’s operational and clinical key performance indicators.
  • Support IT changes to the network with consideration of responder impact.
  • Conduct testing as needed.
  • Have a sound working knowledge of 9-8-8 Suicide Crisis Helpline standard operating procedures and partner organization service level agreement requirements
  • Uphold ethical and legal standards of CAMH
  • Work cohesively alongside a team of Quality Improvement Supervisors
  • Other duties as assigned

The successful candidate will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. The position is remote within Canada. This role works remotely from a home office set up. Supervisors are required to have a dedicated, private, workspace within their home.The successful candidate will have a post-secondary degree in a related field, combined with a minimum of 2 year Crisis/distress line responder experience. The role requires a sound knowledge of crisis intervention principles and best practices in suicide prevention, alongside a collaborative approach and the ability to work effectively within a team. Strong analytical skills, excellent organizational abilities, and meticulous attention to detail are essential. Fluency in English, both written and spoken, is mandatory, while proficiency in French is an asset. Candidates should be prepared to work flexible hours as needed by the service and possess strong computer literacy, including familiarity with 9-8-8 programs such as Genesys Cloud, Office 365, and iCarol.Please Note: These four (4) full-time, permanent positions are NOT part of any bargaining unit. This role will be Remote within Canada.Salary Range: Competitive salary and benefits.CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

Project Manager – Enterprise Project Management Office – CAMH – Toronto, ON

Company: CAMH

Location: Toronto, ON

Expected salary:

Job date: Wed, 22 Jan 2025 07:32:56 GMT

Job description: This posting is for a technical Project Manager. The CAMH Enterprise Project Management Office (EPMO) is currently… seeking a Project Manager for a full-time contract position; the initial engagement will be for one year, with the possibility…

Senior Project Manager – Redevelopment Office – CAMH – Toronto, ON

Company: CAMH

Location: Toronto, ON

Expected salary:

Job date: Fri, 17 Jan 2025 08:49:08 GMT

Job description: . Phase 1D (Research) – 1 building, approximately 375,000 GFA. Project will be delivered under a Construction Manager at Risk… Project Director, the Senior Project Manager will be responsible for leading and providing hands-on project management…

Manager – PreVenture Program, Youth Wellness Hubs Ontario Provincial Office – CAMH – Ontario

Company: CAMH

Location: Ontario

Expected salary:

Job date: Wed, 25 Dec 2024 02:08:31 GMT

Job description: Manager will be responsible for building and maintaining partnerships across the province, project management, staff… and inclusion. The Manager is responsible for strategic project management and planning to ensure the PreVenture program responds…