Ciena – Cloud Infrastructure & Services – New Grad 2026 – Ottawa, ON

Company: Ciena

Location: Ottawa, ON

Expected salary: $62400 – 99600 per year

Job date: Wed, 01 Oct 2025 00:39:11 GMT

Job description: As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Why Ciena:· We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.· We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.· We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.· We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.· We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.· We realize time away to recharge is important. We offer flexible paid time off!· Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.How You Will Contribute:Reporting to Senior Manager, Software Engineering Applications, as a New Grad, Cloud Infrastructure and Services, you will primarily work on the development of infrastructure and services supporting the Development Engine and the internal design community (1000+ users) across multiple products.Specific areas of focus will include the deployment and support of OpenSource tools and services to address needs in areas such as machine learning, data science, test automation and security. This is done through practices such as Infrastructure as Code (IaC), DevSecOps, CI/CD while contributing as part of a team that leverages cutting edge technologies.· You will perform scripting, coding, and integration of tools and develop and maintain automated pipelines for infrastructure tooling· Partake in maintenance activities and support critical services during outages· Apply the right security practices and control to infrastructure offerings· Develop or extend new services used for management of infrastructure services supported by the IOST teamWhat Does Ciena Expect of You?· Initiative – You’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.· Agility – You are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the product development lifecycle.· Communication expertise – The ability to influence and tailor your message and ideas to the audience to ensure understanding and buy in.· The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.· Relationship builder – With an innate ability to influence, you’re able to quickly develop trusted connections and get work done through others.· A commitment to innovation – You keep abreast of the latest developments (risks, new tools and practices, vendors) in related security, with a focus on transforming these into action items, roadmaps, and proofs of concepts (POCs).The Must Haves:· High level of comfort with programming & scripting languages such as Python, BASH, C/C++, Java or other object or functional languages· Experience working on Linux environments, good knowledge of standard Linux services· Experience debugging system services and/or applications on Linux· Proven ability to leverage open-source frameworks and tools to reduce development time· Familiarity with containerization tools: e.g., Docker, Kubernetes· Experience using version control tools such as Bitbucket, Gerrit, GitHub· Some experience with databases: SQL or document based DBsAssets:· Experience in automation, Infrastructure as Code (IaC) and provisioning tools including shell scripting, Python, Ansible or similar, Docker, etc· Familiarity with networking concepts and fundamentals· Exposure to observability and alerting systems, examples: Open Telemetry, Grafana, ELK, OpenSearch· Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related field with proven S/W development experience· Excellent problem solving and decision-making skills· Demonstrated ability to work in a team-oriented environment· Environments: Linux, WindowsPay Range:This role offers a salary range of $62,400 – $99,600 CAD.Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.Not ready to apply? Join our to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Ciena – Cloud Infrastructure & Services – New Grad 2026 – Ottawa, ON

Company: Ciena

Location: Ottawa, ON

Expected salary: $62400 – 99600 per year

Job date: Wed, 01 Oct 2025 00:53:30 GMT

Job description: it a reality with remote work and potentially, part-time work. · We believe an inclusive, diverse and barrier-free work…, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP…

Ciena – Process Engineer – Ottawa, ON

Company: Ciena

Location: Ottawa, ON

Expected salary: $88600 per year

Job date: Fri, 12 Sep 2025 22:30:59 GMT

Job description: complex optical assemblies. Familiarity with high-pressure environments and remote issue resolution. Strong organizational… Manufacturers (CMs). Location: Ottawa, ON, Canada. On-site Pay Range: The salary range for this role in Ottawa is $88. 600…

Ciena – Network Security Device Vulnerability Tester – Ottawa, ON

Company: Ciena

Location: Ottawa, ON

Expected salary: $115700 per year

Job date: Sun, 07 Sep 2025 04:07:10 GMT

Job description: , and performance tuning. Skilled in shell scripting and automation using tools like bash, curl, scp, and ssh for secure remote access… Experience using tools such as Nessus and NMAP for vulnerability scanning, CVE validation, and compliance checks. Secure Remote…

Ciena – Senior Analog Hardware Designer – Ottawa, ON

Company: Ciena

Location: Ottawa, ON

Expected salary: $77500 – 164500 per year

Job date: Wed, 30 Jul 2025 06:00:20 GMT

Job description: As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Please note: This Hardware Engineer position requires on-site presence during certain cycles and is not eligible for full-time remote work.How You Will Contribute:Reporting to the Senior Manager, Hardware Engineering, you will be an integral part of a strong and vibrant hardware team that performs design, development, and validation of sophisticated printed circuit boards for Ciena’s current and next-generation platforms.In this role, you will collaborate with multidisciplinary teams (systems architects, mechanical, software, FPGA, operations, etc.) to bring to market high-quality and high-performance hardware solutions that meet rigorous quality and reliability standards.

  • Lead the end-to-end design and development of complex hardware circuits packs. This includes:
  • Implementing design alternatives and selecting components that will satisfy functional requirements while fitting within the cost, power, and real estate budgets that you have codeveloped.
  • performing schematic capture, assessing signal integrity, and guiding PCB layout.
  • working with operations to coordinate PCB fabrication and circuit pack assembly.
  • ensure compliance through detailed validation of design interfaces against component and commercial requirements.
  • lead investigations and draw in expertise from other teams as needed to uncover the root cause and resolution for technical issues as they arise.
  • support internal customers and prototype inventory during the development phase and external customers during the production lifetime.
  • Author design documentation and conduct design milestone meetings to ensure the fulfillment of multidisciplinary architectural objectives in alignment with TL9000 requirements.
  • Drive continuous improvement in design practices, tools, and processes.
  • Mentor and provide technical guidance and growth opportunities for junior engineers.

The Must Haves:

  • Bachelor’s, or Master’s, degree in Electrical Engineering, with 7+ years of hardware design experience
  • Implementation history as a design lead of high layer count circuit packs and possess a familiarity of technology related to CPU’s, Networking devices, FPGA, timing devices, DDR, PCIe, FLASH memory.
  • Expertise in analog and digital circuit design and testing.
  • Strong analog circuit design fundamentals: amplifiers, filters, comparators, data converters, Electro-optics circuit (control loops)
  • Experience in designing circuits for power conversion and sensitive low-noise circuitry
  • Experience in design validation with a focus on lab measurement techniques and test equipment. Ability to parse component datasheets and extract design and verification criteria.
  • Proven record of supporting and troubleshooting hardware issues both during development and within production environments.
  • Proficiency with Schematic Capture and Layout tools, such as Cadence Concept and Allegro, or equivalent EDA software.

Assets:

  • Excellent communication, documentation, interpersonal and team-working skills
  • Project management skills, including the ability to prioritize, collaborate and delegate as necessary to meet schedules and respect internal and external customer commitments.
  • Experience with Fiber Optics and Photonic component including SFPs, Photodiodes, APDs and Lasers.
  • Experience or interest in using simulation tools like TINA and LTSpice

Pay Range: $77,500 – $164,500Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.Not ready to apply? Join our to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Ciena – PR and Media Relations Specialist – Ottawa opportunity – Ottawa, ON

Company: Ciena

Location: Ottawa, ON

Expected salary: $73200 per year

Job date: Thu, 24 Jul 2025 03:46:53 GMT

Job description: As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.We seek a motivated PR and media relations specialist to support Ciena’s corporate communications team and global PR agency network. This role involves strategic development, coordination, and implementation of domestic and international PR programs.The Specialist, External Communications helps develop and implement global PR strategies at Ciena. They are responsible for assisting in strategic development, coordination, and implementation of domestic and international PR programs at Ciena. They play a crucial role in shaping and maintaining a positive public image for the company by identifying thought leadership opportunities with the media. This person works closely with Ciena’s social media team, including the proposal and development of content for Ciena’s Insights Blog and creating social media campaigns via LinkedIn, YouTube and other platforms. This person will work with contracted PR agencies to maintain editorial contact lists; identify and pursue applicable earned editorial, speaking, and award opportunities; develop and secure contributed thought leadership articles; and organize tradeshow PR and special event media engagement opportunities. Another key aspect of this role is to help create/produce segments for Ciena’s Insights podcast. The Specialist, External Communications, is also responsible for key content updates (Newsroom, Press Highlights, Awards) on ciena.com. This person also has ownership of Ciena’s spokesperson database, executive bio development, media coverage archive, KPI/measurement tracking, and certain corporate collateral/content.The role also includes responsibility for the timely distribution of relevant news to key internal contacts, and the external issuance of Ciena news via newswire and NYSE distribution services and Ciena’s website.Importantly, we are looking for someone who can work with a remote manager and geographically dispersed organization, with the ability to organize multiple simultaneous projects and complete tasks with limited supervision.Responsibilities:PR Program Management:Lead PR efforts in assigned regions (including press release development, agency management and invoice review).Develop and distribute press releases, customer stories, and podcast content.Coordinate media engagement for tradeshows and special events.Monitor media coverage, maintain a coverage library, and distribute relevant news internally.Content & Content Strategy:Identify and pursue editorial, speaking, and award opportunities.Develop storylines and secure guests for Ciena’s Insights podcast.Update key content on ciena.com (Newsroom, Press Highlights, Awards).Develop and suggest content for Ciena Insights blog and social media support (LinkedIn).Media Relations & Support:Develop interview talking points and spokesperson preparation.Manage Ciena press release distribution.Assemble media briefing and press kit materials.Collaborate with and provide guidance to Ciena’s global PR agency teamsAdministrative:Oversee PR agency SharePoint site.Manage PR measurement process and database.Own spokesperson database and executive bio development.Minimum Qualifications:Exceptional writing skills with strong attention to detail.Strong organizational and time management skills.Ability to multitask and meet deadlines.Self-starter, detail-oriented, and resourceful.Confident, creative, and a fast thinker.Ability to work with a remote manager and geographically dispersed organization.Preferred Qualifications:Bachelor’s Degree in Communications, Journalism, PR, or Marketing, or relevant experience.Minimum of 8 years of experience in PR or communications.Demonstrated professional communication skills.Familiarity with social media platforms.Technology industry experience.Salary Range:The salary range for this role in Ottawa, ON is $73, 200 – $116, 900Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.Not ready to apply? Join our to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Ciena – Supply Chain Planning Architect – Ontario

Company: Ciena

Location: Ontario

Expected salary: $95500 – 152500 per year

Job date: Fri, 20 Jun 2025 00:53:08 GMT

Job description: As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Why Ciena:

  • We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
  • We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
  • We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
  • We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
  • We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
  • We realize time away to recharge is non-negotiable. We offer unlimited paid time off!
  • Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:Reporting to Manager, Business Applications as the Supply Chain Planning Architect, you’ll support the comprehensive high-level architecture, functionality, and architecture compliance of solution options for the applications portfolio supporting business processes for supply/demand/inventory planning within Supply chain. Using your understanding of both technical and functional design best practices, you’ll develop capabilities at an initiative level in collaboration with other architects, global and regional teams, and subject matter experts from business units.

  • You will develop strategies and operations for discovering, articulating, and demonstrating solutions to deliver on specific service requirements and desired business outcomes, identifying and leading initiatives and programs to scale the organization and its operations for future growth.
  • You will provide governance, strategic consultation and recommendations for business process design, business intelligence design, software development architecture, application frameworks or interfaces during the design and ongoing care of solutions.
  • You’ll develop processes and metrics and Key Performance Indicators to improve effectiveness and efficiency of technical evaluations, workshops, demos, and proof-of-concept engagements.
  • You’ll actively partner with business teams to align on overall strategy and priorities and provide support for specific POCs (proof of concept), initiatives and programs.
  • You will build and foster relationships with business and IT leadership to align with and deliver plans, strategies, and annual goals and mentor and develop an exceptional team of Solution Architect & functional domain Architects
  • Collaborate with Service & Delivery leads and Project Management teams to improve engagement models and ensure the appropriate coverage of service area and other service areas to ensure efficient and ongoing enablement and development of the team.

What Does Ciena Expect of You?

  • Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
  • A customer first mentality – what’s important to the customer is also important to you.
  • Agility – you are readily able to manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.
  • Communication expertise – you possess the ability to tailor your message and ideas, both technical and non-technical, to all types and levels of audiences to ensure understanding and consensus.
  • The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a cross-functional, virtual environment.
  • Relationship builder – with a proven ability to influence, you’re able to quickly develop trusted connections and get work done through others.
  • A commitment to innovation – you enjoy maintaining knowledge of industry trends and utilizing this knowledge to provide education on opportunities to build better target architectures that support and drive business decisions.

The Must Haves:

  • Bachelor’s or Masters degree in engineering or related Supply chain disciplines coupled with extensive experience in implementing supply chain solutions in hi-tech industry.
  • Knowledge of forecast tuning, inventory optimization, constraint planning, supplier collaboration and global order promising.
  • 10+ years of leading Kinaxis RapidResponse/Maestro implementations
  • Deep understanding of RR data integration using TALEND or similar ETL tools
  • Manage integrations between source systems and Kinaxis RapidResponse
  • Kinaxis Author and Integration certification preferred
  • Experience of collaborating with multiple cross-cultural teams spread across geographies to gather requirements, make design decisions, and support testing and delivery of initiatives.
  • Proven ability in the preparation and delivery of presentations for user, management, and executive – level audiences
  • Demonstrated experience in managing teams, including hiring, coaching, and fostering a high-performance culture

Assets:

  • Modeling hi-tech businesses for supply planning, with a strong understanding of forecast to plan/plan to schedule /deliver to schedule systems/process.
  • Knowledge of Supply Strategies based on segmentation/profiles to drive improvement.
  • APICS CPIM or CSCP certification(s)

The salary range for this position, in CDN, is $95,500 – $152,500#LI-JDPay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.Not ready to apply? Join our to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Ciena – Network Planning and Tool Development – Ottawa, ON

Company: Ciena

Location: Ottawa, ON

Expected salary: $82400 – 131600 per year

Job date: Wed, 11 Jun 2025 04:11:46 GMT

Job description: As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Specialist, Network PlanningHow You Will Contribute:Ciena is in search of an outstanding individual to join its Advanced Network Planning group and the broader Navigator Network Control Suite PLM organization.The ideal candidate is a network specialist with a unique blend of experience and interest in high-level architecture, network analysis, algorithm development and programming. Through in-depth analysis of customer networks, research into network optimization strategies and the development of design tools, you will help shape the network evolution plans of our customers and contribute to Ciena’s planning tool capabilities.

  • You will work with members of Ciena’s global sales force on the design, optimization, and analysis of customer IP and Optical network architectures.
  • You will develop algorithms and tools in Python to automate and optimize specific network planning tasks such as capacity planning, route and spectrum assignment, failure simulations, and more
  • You will work with PLM and product development teams to bring new planning capabilities to market.

The Must Haves:

  • Masters or Ph.D. degree in Engineering or related field coupled with proven industry experience.
  • Proficiency in python programming
  • Experience with the use of AI tools as aids to software code development
  • Some experience in network analysis, and optimization
  • Working knowledge of optical transport and data networking technologies (DWDM, OTN, Carrier Ethernet, and IP/MPLS).
  • Good communication skills

The annual pay range for this position is $82,400 – $131,600 CAD.#LI-WH1#LI-RemotePay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.Not ready to apply? Join our to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Ciena – NCP Content Developer – Technical Writer – Ottawa, ON

Company: Ciena

Location: Ottawa, ON

Expected salary: $71900 – 114900 per year

Job date: Thu, 12 Jun 2025 22:22:09 GMT

Job description: As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.Are you a dynamic and versatile Content Developer who will join the Ciena Product Content Development organization?Can you contribute to the evolution, development, and maintenance of Ciena Technical Publications that are key to the Ciena business?Do you have an AI-driven efficiency mindset as part of your workflows in a Structured Authoring DITA environment?Do you thrive on collaborating with brilliant colleagues, inspiring leaders, and a diverse and inclusive global team?How Will You Contribute:

  • Plan, create, write, edit, and update a variety of software/hardware multimedia and web-based customer technical publications (product descriptions, application/platform guides, installation manuals, operation and administration manuals, user guides, API reference guides, etc.) for packet optical and network management products.
  • Research and translate technical information into multimedia and web-based documents (including on-product context-sensitive help) for technical and non-technical users in accordance with Ciena documentation and quality assurance standards.
  • Recommend and implement new documentation methods and formats that serve and satisfy technical and customer requirements.
  • Collaborate with cross-functional teams that include senior Product Line Management, Software & Hardware Design, Product Verification, System Network Engineering, Customer Support, and Marketing.
  • Create and validate content to ensure customer success and positive Generative AI user experiences and outcomes. Develop and apply innovative methods and automation to improve Ciena AIOps and workflow efficiencies and effectiveness.

The Must Haves:

  • Working knowledge of cloud/SaaS offerings and related documentation practices.
  • Expert proficiency with Adobe FrameMaker (Structured/XML) and Adobe Acrobat Pro.
  • Experience with DITA authoring.
  • Experience with editorial software, such as Congree or Acrolinx.
  • Experience with Agile development processes such as Scrum and Kanban.
  • Experience with Component Content Management Systems (CCMSs) such as Adobe Experience Manager.

Assets:

  • Experience with different aspects of telecommunications equipment and networks.
  • Experience applying Generative AI use cases and metadata in producing AI-ready content.
  • Working proficiency with Microsoft Excel, Word, and PowerPoint.
  • Working proficiency with Confluence and Jira project management and collaboration tools.
  • Working proficiency with SnagIt, Photoshop, and/or other raster-based graphic creation and editing applications.
  • Familiar with Illustrator, Visio, or other SVG creation and editing applications.
  • Experience with scripting languages (e.g., Python, PowerShell) for automating documentation, verification, and publication tasks
  • Experience working with multicultural and geographically dispersed teams.

The annual pay range for this position is $71,900 – $114,900 CAD.#LI-WH1#LI-RemotePay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.Not ready to apply? Join our to get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.