Crawford & Company – Supervisor, Claims Intake – Waterloo, ON

Company: Crawford & Company

Location: Waterloo, ON

Expected salary:

Job date: Thu, 19 Dec 2024 08:59:46 GMT

Job description: Why Crawford? :People taking care of people. It’s that simple. We are looking for passionate and compassionate people to join our team to help deliver on our purpose to restore lives, businesses and communities. Built on a foundation of over 80 years of unmatched global expertise and fueled by industry-leading technology, we are at the forefront of change. When you join Crawford & Company, you become part of a global network of professionals working together in over 70 countries with the common purpose to help people through what might be one of the most difficult times in their lives.At Crawford, you are empowered to grow, emboldened to act and inspired to innovate. Do you have the courage, drive and empathy to make a real difference? Then we want to hear from you. Learn more at . What We Offer : – Employee centric benefits including Group RRSP; health, dental, and life insurance; Employee stock purchase plans; Tuition reimbursement and so much more. – Ongoing training and development. – Agile working environment with options forremote, in office or hybrid work arrangements. – Dress for your day policy promoting a relaxed dress code. – Career advancement potential locally, nationally and internationally. We have more than 700 locations in 70 countries. Position Summary:We are currently recruiting for a Supervisor to join our Claims Intake team in Ontario, Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.The Central Claim Intake Supervisor oversees the daily operations of the claim intake process, ensuring workflows are managed efficiently and accurately. They track key performance indicators (KPIs) to maintain compliance with service level agreements (SLAs) and address any discrepancies by collaborating with internal teams. In this role, the supervisor provides ongoing coaching, training, and performance feedback to team members while ensuring all activities adhere to company policies, client requirements, and industry regulations. Responsibilities:

  • Oversee daily claim intake operations, ensuring claims are created accurately and within SLAs.
  • Coordinate and manage claim intake workflows, prioritizing tasks to meet client-specific requirements.
  • Monitor claim volume and allocate resources effectively to maintain operational efficiency.
  • Ensure all intake processes are completed on time and with minimal errors.
  • Track and analyze key performance indicators (KPIs), including intake accuracy, turnaround time, and SLA compliance.
  • Identify performance gaps and implement corrective actions to address inefficiencies.
  • Develop and execute strategies to optimize team productivity and overall intake process effectiveness.
  • Conduct regular one-on-one meetings, performance evaluations, and feedback sessions with team members.
  • Collaborate with internal stakeholders, including Account Management, Operations, and AR, to resolve claim intake issues.
  • Communicate effectively with stakeholders to address concerns and provide updates on claim intake operations.
  • Ensure all intake activities comply with company policies, client-specific requirements, and industry regulations.
  • Identify and mitigate risks associated with claim intake processes to protect the organization from compliance issues.
  • Implement best practices and continuous improvement initiatives to maintain high-quality standards.
  • Prepare and present regular reports and dashboards to track team performance and operational efficiency.
  • Analyze intake data to identify trends, insights, and opportunities for improvement.

Requirements:Minimum 5 years experience in a claims intake, claims management or related contact centre * Minimum 1 year experience in supervising others

  • Bachelor’s degree in finance, accounting, business, or a related field or equivalent experience

Working towards CIP designationStrong understanding of claim intake processes, SLAs, and compliance standards.Outstanding interpersonal skills, coupled with the ability to communicate effectively wtih various stakeholdersDemonstrates leadership with the capability to motivate and inspireEffective conflict resolution skillsSuperior organization and time management skills; coupled with the ability to prioritize multiple tasksDemonstrates initiative and follow throughExcellent ability to problem solveAdvanced computer skillsFrench/English bilingualism will be considered an asset Additional Information:We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.

Crawford & Company – Content Claims Specialist – Field – London, ON

Company: Crawford & Company

Location: London, ON

Expected salary:

Job date: Fri, 20 Dec 2024 02:46:57 GMT

Job description: Why Crawford?2024-26674Position SummaryWe are currently recruiting for a Content Claims Specialist – Field to join our team in London, Ontario, Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:

  • With a high focus on customer service, edjuster’s Content Claims Specialist – Field act as an intermediary between the Insurance Company’s property adjusters, and their policyholders assisting with the inventory and valuations of the policyholder’s/claimant’s total loss contents, which are most commonly caused by theft, water, fire and other perils.
  • Edjuster focuses on the accurate and timely processing of content claims, via the use of edjuster’s claims handling methodology and its content claims processing and pricing platform– exclaim.
  • Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently (daily/weekly basis) assigned new claim files.
  • edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.

ResponsibilitiesAs part of this role, responsibilities included, but are not limited to the following:

  • Conduct onsite visit to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
  • Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards.
  • Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards.
  • Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
  • Complete/submit detailed work/time logs daily, for all claim task completed.
  • Maintain claim related notes in the Company’s platform exclaim, related to various tasks involved in handling the claim.
  • Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards.
  • Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.
  • May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Requirements

  • A Secondary School diploma.
  • Ability to work independently in most circumstances, with minimal supervision.
  • Some prior background/experience in the Property claims industry would be considered an asset.
  • Be able to provide an adequate workspace, free of noise.
  • Employee must provide their own high-speed internet service.
  • Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
  • Reliable transportation required
  • Valid driver’s license is required
  • Regular travel to loss sites is required
  • Occasional Overnight travel may be required, any business-related expense would be covered by edjuster.
  • Strong computer skills (Office 365 & Windows 10).
  • Strong communication skills.
  • Demonstrated ability to adapt to change and new technology.
  • Willingness to learn and continuously improve.

Additional InformationWe thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.#LI-Remote#LI-CD1
#LI-RT1

Crawford & Company – Content Claims Specialist – Field – Sudbury, ON

Company: Crawford & Company

Location: Sudbury, ON

Expected salary:

Job date: Fri, 29 Nov 2024 00:57:46 GMT

Job description: Position SummaryWe are currently recruiting for a Content Claims Specialist – Field to join our team in Sudbury / Timmins / North Bay, Ontario, Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:

  • With a high focus on customer service, edjuster’s Content Claims Specialist – Field act as an intermediary between the Insurance Company’s property adjusters, and their policyholders assisting with the inventory and valuations of the policyholder’s/claimant’s total loss contents, which are most commonly caused by theft, water, fire and other perils.
  • Edjuster focuses on the accurate and timely processing of content claims, via the use of edjuster’s claims handling methodology and its content claims processing and pricing platform– exclaim.
  • Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently (daily/weekly basis) assigned new claim files.
  • edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.

ResponsibilitiesAs part of this role, responsibilities included, but are not limited to the following:

  • Conduct onsite visit to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
  • Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards.
  • Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards.
  • Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
  • Complete/submit detailed work/time logs daily, for all claim task completed.
  • Maintain claim related notes in the Company’s platform exclaim, related to various tasks involved in handling the claim.
  • Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards.
  • Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.
  • May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Requirements

  • A Secondary School diploma.
  • Ability to work independently in most circumstances, with minimal supervision.
  • Some prior background/experience in the Property claims industry would be considered an asset.
  • Be able to provide an adequate workspace, free of noise.
  • Employee must provide their own high-speed internet service.
  • Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
  • Reliable transportation required
  • Valid driver’s license is required
  • Regular travel to loss sites is required
  • Occasional Overnight travel may be required, any business-related expense would be covered by edjuster.
  • Strong computer skills (Office 365 & Windows 10).
  • Strong communication skills.
  • Demonstrated ability to adapt to change and new technology.
  • Willingness to learn and continuously improve.

Additional InformationWe thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.#LI-Remote#LI-CD1
#LI-RT1Responsabilités=

Crawford & Company – Content Claims Specialist – Field – Sudbury, ON

Company: Crawford & Company

Location: Sudbury, ON

Expected salary:

Job date: Fri, 29 Nov 2024 04:01:24 GMT

Job description: Position Summary:We are currently recruiting for a Content Claims Specialist – Field to join our team in Sudbury / Timmins / North Bay, Ontario, Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:

  • With a high focus on customer service, edjuster’s Content Claims Specialist – Field act as an intermediary between the Insurance Company’s property adjusters, and their policyholders assisting with the inventory and valuations of the policyholder’s/claimant’s total loss contents, which are most commonly caused by theft, water, fire and other perils.
  • Edjuster focuses on the accurate and timely processing of content claims, via the use of edjuster’s claims handling methodology and its content claims processing and pricing platform– exclaim.
  • Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently (daily/weekly basis) assigned new claim files.
  • edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.

Responsibilities:As part of this role, responsibilities included, but are not limited to the following:

  • Conduct onsite visit to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
  • Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards.
  • Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards.
  • Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
  • Complete/submit detailed work/time logs daily, for all claim task completed.
  • Maintain claim related notes in the Company’s platform exclaim, related to various tasks involved in handling the claim.
  • Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards.
  • Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.
  • May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Requirements:

  • A Secondary School diploma.
  • Ability to work independently in most circumstances, with minimal supervision.
  • Some prior background/experience in the Property claims industry would be considered an asset.
  • Be able to provide an adequate workspace, free of noise.
  • Employee must provide their own high-speed internet service.
  • Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
  • Reliable transportation required
  • Valid driver’s license is required
  • Regular travel to loss sites is required
  • Occasional Overnight travel may be required, any business-related expense would be covered by edjuster.
  • Strong computer skills (Office 365 & Windows 10).
  • Strong communication skills.
  • Demonstrated ability to adapt to change and new technology.
  • Willingness to learn and continuously improve.

Additional Information:We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.#LI-Remote#LI-CD1
#LI-RT1 Responsabilités:=

Crawford & Company – Casualty Claims Adjuster – Mississauga, ON

Company: Crawford & Company

Location: Mississauga, ON

Expected salary:

Job date: Tue, 19 Nov 2024 00:58:35 GMT

Job description: Why Crawford?People taking care of people. It’s that simple. We are looking for passionate and compassionate people to join our team to help deliver on our purpose to restore lives, businesses and communities. Built on a foundation of over 80 years of unmatched global expertise and fueled by industry-leading technology, we are at the forefront of change. When you join Crawford & Company, you become part of a global network of professionals working together in over 70 countries with the common purpose to help people through what might be one of the most difficult times in their lives.At Crawford, you are empowered to grow, emboldened to act and inspired to innovate. Do you have the courage, drive and empathy to make a real difference? Then we want to hear from you. Learn more at .What We Offer– Employee centric benefits including Group RRSP; health, dental, and life insurance; Employee stock purchase plans; Tuition reimbursement and so much more.
– Ongoing training and development.
– Agile working environment with options forremote, in office or hybrid work arrangements.
– Dress for your day policy promoting a relaxed dress code.
– Career advancement potential locally, nationally and internationally. We have more than 700 locations in 70 countries.Position SummaryWe are currently recruiting for a Casualty Claims Adjustment to join our team in Ontario. Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.The successful candidate will evaluate claims through loss investigation and negotiate settlements in accordance with provincial licensing requirements, while maintaining adequate production levels and customer relationships.Responsibilities

  • Investigation, collection, and analysis of claims information
  • Accurate recording, reporting and presentation of files
  • Examines policies and settles claims while maintaining claims costs and abiding by provincial licensing regulations
  • Maintenance of accurate billing, and time and expense records
  • Work with managers to maintain client relations

Requirements

  • Minimum 5 years of technical experience in handling complex casualty claims, ideally with 2 years of strong litigation experience
  • Post-Secondary education in an insurance related field will be considered an asset
  • Independent Adjusting Lisence is required
  • CIP Designation or working towards is required
  • Experience in road adjusting including the investigation and detailed reporting of multi-line claims
  • Strong computer and reporting skills including Office 365
  • A team player with outstanding customer service skills
  • Reliable transportation required
  • Valid driver’s license is required
  • Regular travel to loss sites is required

Additional InformationWe thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.Pourquoi Crawford?Les gens qui prennent soin des gens. C’est si simple. Nous recherchons des personnes passionnées et compatissantes pour rejoindre notre équipe afin de nous aider à atteindre notre objectif de restaurer des vies, des entreprises et des communautés. Forts de plus de 80 ans d’expertise mondiale inégalée et alimentés par une technologie de pointe, nous sommes à l’avant-garde du changement. Lorsque vous rejoignez Crawford & Compagnie, vous faites partie d’un réseau mondial de professionnels travaillant ensemble dans plus de 70 pays dans le but commun d’aider les gens à traverser ce qui pourrait être l’une des périodes les plus difficiles de leur vie.Chez Crawford, vous êtes habilité à grandir, enhardi à agir et inspiré à innover. Avez-vous le courage, la motivation et l’empathie nécessaires pour faire une réelle différence ? Alors, nous voulons vous entendre. Apprenez-en plus à www.crawco.ca.Ce Que Nous Offrons

  • Avantages sociaux centrés sur l’employé, y compris REER collectif; assurance-maladie, dentaire et vie ; Plans d’achat d’actions pour les employés ; Remboursement des frais de scolarité et bien plus encore.
  • Formation et développement continus.
  • Environnement de travail agile avec des options d’organisation du travail à distance, au bureau ou hybride.
  • Politique d’habillement pour votre journée qui promouvoit un code vestimentaire décontracté.
  • Potentiel d’avancement professionnel à l’échelle locale, nationale et internationale. Nous avons plus de 700 sites dans 70 pays.

Executive Video Producer – Crawford Thomas Recruiting – Orlando, FL

Company: Crawford Thomas Recruiting

Location: Orlando, FL

Expected salary: $80000 – 125000 per year

Job date: Thu, 14 Nov 2024 23:52:04 GMT

Job description: The job involves managing and operating high-quality digital cameras and sound equipment, such as Sony FX6 and Canon C300/C400 series, to create professional video content. The individual will work closely with stakeholders to understand their needs and deliver compelling visual stories. In addition, the role requires collaboration with the marketing team to align video content with overall marketing strategies and goals. This position offers the opportunity to showcase creativity and technical skills in producing engaging and impactful video content for various platforms.

Digital Marketing Manager – Crawford Thomas Recruiting – Orlando, FL

Company: Crawford Thomas Recruiting

Location: Orlando, FL

Expected salary: $85000 – 115000 per year

Job date: Thu, 12 Sep 2024 22:36:51 GMT

Job description: optimization, and data analysis. The ideal candidate will be responsible for developing and executing innovative digital marketing campaigns across multiple channels, including social media, email, SEO, and more. They will also be tasked with monitoring and measuring the performance of these campaigns, making adjustments as needed to achieve optimal results. The Digital Marketing Manager will collaborate closely with cross-functional teams to create compelling content and drive engagement with target audiences. This role requires a creative thinker with a passion for staying ahead of industry trends and implementing cutting-edge digital marketing strategies. Success in this role will require a strong attention to detail, excellent communication skills, and a track record of driving successful digital marketing campaigns.