Gateway Casinos – IT Service Desk Analyst – Toronto, ON

Company: Gateway Casinos

Location: Toronto, ON

Expected salary:

Job date: Sun, 30 Mar 2025 07:45:18 GMT

Job description: Job Type: Full-TimeThe Gateway to Your FutureBe part of our growing IT Team! The IT Service Desk Analyst!The Service Desk Analyst is responsible for proper prioritization, logging and initial troubleshooting of all incoming requests for support from internal and external users via phone and email in a pleasant and professional manner. This position will perform initial troubleshooting of all Gateway applications and websites, desktop and mobile-related operating systems, other 3rd party software, and peripheral devices such as printers, scanners, etc. In addition, the Service Desk Analyst will be a point of escalation and provide support for issue resolution in the event of major incident management. The Service Desk Analyst will adhere to the company computer usage policy, systems development standards and other Gateway and departmental policies and processes.We Provide

  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Key Responsibilities

  • Support & administration of desktop/laptop applications, systems for end users and peripherals for the corporate and gaming environments
  • Collaborate with other team members and functional stakeholders
  • Installs, supports, monitors and troubleshoots hardware and software equipment and issues
  • Support virtualization of applications
  • Support project implementation
  • Guide, coach or support local, on site and remote users
  • Assist users in the resolution of problems related to systems operations.
  • Resolve ticket escalations of user computer issues
  • Cordially and professionally interact with customers, vendors, superiors, peers, and others.

What You Bring

  • 3-5years experience or equivalent combination of related education and experience in a Service Desk Analyst or similar role
  • Post-secondary Diploma/Degree in Computer Systems
  • Excellent interpersonal and communication skills, both written and verbal, in user-friendly language
  • Working knowledge of LAN/WAN Networking, user/group setup, LAN security setup
  • Working knowledge of TCP/IP Internetworking, routing and switching management
  • Working knowledge of PC and server hardware installations and repairs
  • Working knowledge of Windows 7/10, Microsoft Office 2003/2007/2010/2016
  • Experience with MS Active Directory, MS Exchange 2003/2007/2010/2013/2016 an asset
  • Knowledge of automated deployment
  • Experience of monitoring tools and/or transaction monitoring
  • Excellent communication, organizational and multi-tasking skills.
  • Ability to use and understand Microsoft Office Applications (Project, Excel, Words, Visio, etc.) email, Internet navigation and presentation software (PowerPoint or other software).
  • Understanding of casino products (slots & table games), systems and/or similar environments

Why Work With Us?Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 29 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what its like to be on a team that values your vision, skill and energy.Get to Know GatewayGateway Casinos & Entertainment Limited (Gateway) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 29 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.Apply Now!Not the right fit this time? Follow us on our careers social media pages!Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

Part Time Front Desk Agent – HEI Hotels & Resorts – Orlando, FL

Company: HEI Hotels & Resorts

Location: Orlando, FL

Expected salary:

Job date: Fri, 07 Mar 2025 03:16:23 GMT

Job description: As a Marketing Manager at HEI Hotels and Resorts, you will be responsible for promoting our brand and implementing marketing programs to drive customer engagement and boost revenue. Your primary role will involve attracting new guests and retaining existing ones through creative marketing strategies and campaigns. You will work closely with the sales team to maximize room bookings and increase overall room rate, while ensuring exceptional guest satisfaction. The job will involve overseeing marketing initiatives for all properties within the HEI Hotels and Resorts portfolio, catering to a diverse range of guests. This position offers the opportunity to leverage your strategic thinking and creativity to elevate the brand and drive business growth in the competitive hospitality industry. Join us in shaping unforgettable guest experiences and setting new standards for excellence in hotel marketing.

Front Desk Coordinator – Orlando, FL – The Joint Chiropractic – Orlando, FL

Company: The Joint Chiropractic

Location: Orlando, FL

Expected salary: $16 per hour

Job date: Sat, 08 Mar 2025 04:56:25 GMT

Job description: This job requires a minimum of one year of previous sales experience, with a focus on participating in marketing and sales opportunities to attract new customers. The ideal candidate will possess strong communication skills, be able to work well in a team environment, and have the ability to learn quickly. Experience in office management or marketing is a plus. The role may require standing or sitting for extended periods of time.

Holland Bloorview – Help Desk Technician – Toronto, ON

Company: Holland Bloorview

Location: Toronto, ON

Expected salary: $30.97 – 38.72 per hour

Job date: Sat, 22 Mar 2025 04:09:09 GMT

Job description: Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital, and a top 40 Canadian research hospital. Serving over 8,500 families annually in both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.Holland Bloorview’s vision is to support the most meaningful and healthy futures for all children, youth and families. We are an academic hospital, fully affiliated with the University of Toronto. All clinical staff are expected to contribute to the academic agenda through one or more of the following activities: supervising students, teaching, academic service, scholarship and research.Holland Bloorview has won numerous awards including Greater Toronto’s Top Employers, Canada’s Top Employers for Young People and Canada’s Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.Why join our team?

  • Participation in one of Canada’s Top Ten public sector pension plans, HOOPP, offering a defined benefit plan with Holland Bloorview contributing $1.26 for every dollar contributed by employee.
  • Competitive benefits package including 3 weeks’ paid vacation to start, two paid float days, 10 paid stat holidays, health and dental insurance plus paid sick leave.

Key Responsibilities

  • Answer Help Desk calls/e-mails providing first level technical support to staff
  • Use Ivanti Help Desk system to track and monitor support calls
  • Provide support to end users using remote tools
  • Provide support for Windows Operating systems (Windows 10/11)
  • Provide end user support related to network connectivity, wireless access, printing, basic user account administration, user profile configuration, group folder access etc.
  • Provide support for Microsoft 365
  • Install approved software on computer systems
  • Provide end-user support for Cisco VOIP
  • Create and maintain technical documentation as needed
  • Participate in quality improvement initiatives, support the maintenance of a safe and healthy work environment and advance a culture of client/patient safety through work and daily practices
  • Other duties as assigned

Qualifications

  • Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
  • College degree in Computer Science or equivalent.
  • Well-developed troubleshooting and decision-making skills to quickly resolve technical issues and to escalate unresolved issues in a timely and appropriate manner
  • Experience supporting Microsoft Windows 10/11 operating systems
  • Knowledge and understanding of Active Directory
  • Experience working with Windows Administration Tools
  • Demonstrated knowledge of TCP/IP and experience using related troubleshooting tools
  • Experience using and supporting Microsoft Office/Microsoft 365
  • Team oriented with excellent interpersonal skills
  • Excellent communication skills (both written and verbal)
  • Excellent documentation skills
  • Well-developed customer service skills
  • Demonstrated organizational skills with the ability to prioritize concurrent issues

About the Organization Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan: https://strategicplan.hollandbloorview.ca/To get a glimpse as to who Holland Bloorview is, we invite you to watch the Dear Everybody, This is Holland Bloorview video. Video: https://www.youtube.com/watch?v=kbp-WhflXXo&feature=youtu.beHolland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA). This commitment is central to, and mutually supportive of, our research excellence mandate. We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate’s abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Please notify us of any accommodations that you require by contacting humanresources@hollandbloorview.ca or 416-425-6220.This position is currently accepting applications.

Humber River Hospital – Service Desk Support – Toronto, ON

Company: Humber River Hospital

Location: Toronto, ON

Expected salary:

Job date: Sun, 16 Mar 2025 05:22:49 GMT

Job description: Position ProfileBuild your career – at the hospital that’s built for the futureSince opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team.Working collaboratively with staff, the successful incumbent will deliver first level support, innovative customer focused service by analyzing, troubleshooting and resolving Computer hardware/software and application related issues to hospital Staff, Physician and Volunteers in an efficient and courteous manner.Employment Status: Part-time
Hours of Work: days, evenings, overnights, weekends and holidaysLocation: Humber River Health – all sites
Labour Group: Non-Union
Reporting Relationship: Manager, Technical and Support ServicesResponsibilities:

  • Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support.
  • Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices.
  • Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications.
  • Recording, categorizing and logging requests for service using a central ticket management solution;
  • Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner
  • Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner;
  • Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures
  • Ability to provide training to staff and users.
  • Develops procedures and provides documentation for staff and users manuals.
  • Upgrading existing PC Hardware and software.
  • Provide technical support to hospital staff during business and after hours by participating in on-call rotation
  • Provides end-user support for the installation and support of applications.
  • Other duties as assigned.

Requirements:

  • Successful completion of University and/or Community College diploma in a health-related or computer technology program.
  • Minimum 3 years’ experience in a Technical Service Desk role is required.
  • Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, Windows 8 and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required.
  • Experience with Meditech and other healthcare information applications is an asset.
  • Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required.
  • Experience in troubleshooting Local and Wide area networks and is an asset.
  • ITIL Foundation experiences and/or certification is an asset.
  • A highly developed customer-service orientation.
  • Excellent attendance and discipline free record required.

Interested applicants are required to submit an Application before the closing date. We thank all candidates that apply but only qualified candidates will be contacted for an interviewWhy choose Humber River Health?At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

Humber River Hospital – Service Desk Support – Toronto, ON

Company: Humber River Hospital

Location: Toronto, ON

Expected salary:

Job date: Sun, 16 Mar 2025 07:39:27 GMT

Job description: Position ProfileBuild your career – at the hospital that’s built for the futureSince opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team.Working collaboratively with staff, the successful incumbent will deliver first level support, innovative customer focused service by analyzing, troubleshooting and resolving Computer hardware/software and application related issues to hospital Staff, Physician and Volunteers in an efficient and courteous manner.Employment Status: Full-time
Hours of Work: Monday and Wednesday from 8:30am-4:30pm and Saturday and Sunday from 7:30am-7:30pm
Location: Humber River Health – all sites
Labour Group: Non-Union
Reporting Relationship:Manager, Technical and Support ServicesResponsibilities:

  • Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support.
  • Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices.
  • Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications.
  • Recording, categorizing and logging requests for service using a central ticket management solution;
  • Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner
  • Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner;
  • Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures
  • Ability to provide training to staff and users.
  • Develops procedures and provides documentation for staff and users manuals.
  • Upgrading existing PC Hardware and software.
  • Provide technical support to hospital staff during business and after hours by participating in on-call rotation
  • Provides end-user support for the installation and support of applications.
  • Other duties as assigned.

Requirements:

  • Successful completion of University and/or Community College diploma in a health-related or computer technology program.
  • Minimum 3 years’ experience in a Technical Service Desk role is required.
  • Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, Windows 8 and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required.
  • Experience with Meditech and other healthcare information applications is an asset.
  • Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required.
  • Experience in troubleshooting Local and Wide area networks and is an asset.
  • ITIL Foundation experiences and/or certification is an asset.
  • A highly developed customer-service orientation.
  • Excellent attendance and discipline free record required.

Interested applicants are required to submit an Application before the closing date. We thank all candidates that apply but only qualified candidates will be contacted for an interviewWhy choose Humber River Health?At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

Humber River Health – Service Desk Support – Toronto, ON

Company: Humber River Health

Location: Toronto, ON

Expected salary:

Job date: Sun, 16 Mar 2025 23:29:30 GMT

Job description: Position Profile:Build your career – at the hospital that’s built for the futureSince opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team.Working collaboratively with staff, the successful incumbent will deliver first level support, innovative customer focused service by analyzing, troubleshooting and resolving Computer hardware/software and application related issues to hospital Staff, Physician and Volunteers in an efficient and courteous manner.Employment Status: Part-time
Hours of Work: days, evenings, overnights, weekends and holidaysLocation: Humber River Health – all sites
Labour Group: Non-Union
Reporting Relationship: Manager, Technical and Support ServicesResponsibilities:

  • Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support.
  • Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices.
  • Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications.
  • Recording, categorizing and logging requests for service using a central ticket management solution;
  • Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner
  • Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner;
  • Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures
  • Ability to provide training to staff and users.
  • Develops procedures and provides documentation for staff and users manuals.
  • Upgrading existing PC Hardware and software.
  • Provide technical support to hospital staff during business and after hours by participating in on-call rotation
  • Provides end-user support for the installation and support of applications.
  • Other duties as assigned.

Requirements:

  • Successful completion of University and/or Community College diploma in a health-related or computer technology program.
  • Minimum 3 years’ experience in a Technical Service Desk role is required.
  • Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, Windows 8 and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required.
  • Experience with Meditech and other healthcare information applications is an asset.
  • Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required.
  • Experience in troubleshooting Local and Wide area networks and is an asset.
  • ITIL Foundation experiences and/or certification is an asset.
  • A highly developed customer-service orientation.
  • Excellent attendance and discipline free record required.

Interested applicants are required to submit an Application before the closing date. We thank all candidates that apply but only qualified candidates will be contacted for an interviewWhy choose Humber River Health?At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

Humber River Health – Service Desk Support – Toronto, ON

Company: Humber River Health

Location: Toronto, ON

Expected salary:

Job date: Mon, 17 Mar 2025 07:01:54 GMT

Job description: Position Profile:Build your career – at the hospital that’s built for the futureSince opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team.Working collaboratively with staff, the successful incumbent will deliver first level support, innovative customer focused service by analyzing, troubleshooting and resolving Computer hardware/software and application related issues to hospital Staff, Physician and Volunteers in an efficient and courteous manner.Employment Status: Full-time
Hours of Work: Monday and Wednesday from 8:30am-4:30pm and Saturday and Sunday from 7:30am-7:30pm
Location: Humber River Health – all sites
Labour Group: Non-Union
Reporting Relationship:Manager, Technical and Support ServicesResponsibilities:

  • Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support.
  • Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices.
  • Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications.
  • Recording, categorizing and logging requests for service using a central ticket management solution;
  • Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner
  • Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner;
  • Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures
  • Ability to provide training to staff and users.
  • Develops procedures and provides documentation for staff and users manuals.
  • Upgrading existing PC Hardware and software.
  • Provide technical support to hospital staff during business and after hours by participating in on-call rotation
  • Provides end-user support for the installation and support of applications.
  • Other duties as assigned.

Requirements:

  • Successful completion of University and/or Community College diploma in a health-related or computer technology program.
  • Minimum 3 years’ experience in a Technical Service Desk role is required.
  • Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, Windows 8 and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required.
  • Experience with Meditech and other healthcare information applications is an asset.
  • Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required.
  • Experience in troubleshooting Local and Wide area networks and is an asset.
  • ITIL Foundation experiences and/or certification is an asset.
  • A highly developed customer-service orientation.
  • Excellent attendance and discipline free record required.

Interested applicants are required to submit an Application before the closing date. We thank all candidates that apply but only qualified candidates will be contacted for an interviewWhy choose Humber River Health?At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.

Front Desk Agent – HEI Hotels & Resorts – Orlando, FL

Company: HEI Hotels & Resorts

Location: Orlando, FL

Expected salary:

Job date: Sat, 15 Mar 2025 08:53:57 GMT

Job description: As a Sales and Marketing Manager at HEI Hotels and Resorts, you will be responsible for driving revenue and promoting the brand through effective marketing programs. This role involves identifying and targeting potential clients for group events, conferences, and room bookings. You will work closely with the sales team to increase bookings and revenue through strategic sales strategies.

With a focus on maximizing occupancy and room rates, this position requires strong negotiation skills and the ability to build relationships with clients. The ideal candidate will have a proven track record in sales and marketing within the hospitality industry.

The number of guests and room rates will vary depending on the property, but the goal is always to drive revenue and boost brand awareness. By leveraging HEI Hotels and Resorts’ resources and brand marketing programs, you will play a key role in driving the success of the hotel. Join us in shaping the future of hospitality and making every guest experience unforgettable.