Customer Engagement Executive – Digital Supply Chain (Toronto)

Job title: Customer Engagement Executive – Digital Supply Chain (Toronto)

Company: SAP

Job description: What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Job Mission and Purpose

We put our customers first, so they have the best experience possible with SAP’s Digital Supply Chain solutions. We are brave, bold and deliver on our commitments. We celebrate when our customers win. Their success is our success.

The Customer Engagement Executive (CEE) works directly with our Digital Supply Chain customers is guide them through their journey with our solutions. The CEE works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within the Digital Supply Chain solutions portfolio. They achieve this by building strong relationships with our customers and helping them maximize the value of their partnership with SAP.

The CEE oversees key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement. The CEE is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health.

The CEE maintains a close working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. AEs, GAD, LoB Sales Specialist, Services, Support, Solution Management, Product Management, Deals Desk and our ecosystem partners).

Example KPIs: (financial) business metrics used to track role effectiveness

The Customer Engagement Executive is a revenue generating, non-Quota Carrying role. The compensation is based 50% on financial metrics and 50% by MBOs. Attainment is monitored via Success Map. All CEE role incentives should align to four categories:

Financial Metrics

  • Retention/Renewal (40%): Protecting current revenue. Annual attainment of defined retention rates for the region in which the CEE is assigned

MBO Metrics

  • Engagement/Adoption (10%): Engaging customers, driving adoption, improving NPS and finding/farming new references. CEE attainment is based on annual achievement against the global target.
  • Other measures (40%): Other measures as defined and agreed with the CEE manager, and specific to the CEEs defined customers and market. This may include successful delivery of events, targeted saves, knowledge sharing, thought leadership & personal development. No more than 3 CEE specific measures should be defined.

Note: The CEE will work with a non-customer facing renewals specialist (shared service role) who will focus on the administrative parts of the renewal quote-to-cash process. The CRS manages quote creation, modification, and booking to ensure accurate renewal transaction. The CRS may provide financial reporting and account termination support.

Job Objectives | tasks and functions CEEs must accomplish to effectively perform their role

Territory Management

  • The CEE is accountable to create and maintain a comprehensive view of their territory. They will communicate customer life cycle status, common risks & issues, insights on usage and retention challenges.
  • The CEE will leverage system-based usage data, surveys and all other forms of feedback to form comprehensive point of view on clients / territory health & propensity to renew
  • The CEE develops and implements account strategies and implementation plans for emerging and renewal customers

Build Account Relationships

  • Develops trusting and deep relationship with customer stakeholders, by establishing regular cadence of interactions
  • Advocates for and becomes the Voice of the Customer within SAP; understands competitive threats and utilizes proper escalation channels to help customers during times of need.
  • Promotes customer community by driving participation in customer events (VIP sessions, Reference Program, etc.)
  • Works with marketing to ensure customer groups meetings take place frequently in the territory and are communicated to customers

Nurture References

  • Drives customer references; pushes for reference stories across accounts
  • Establishes success metrics agreed with the customer; tracks and addresses reference blockers for each account

Drive Value Realization

  • Manages the renewal processes through qualification, needs analysis, commercial negotiation and close
  • Proactively engages customers to ensure they get maximum value from SAP solutions; facilitates customer engagement and adoption by utilizing workshops, best practices, VIP webinars, thought leadership, etc.

Manage Retention

  • The CEE manages the renewal cycle for their customers in tight collaboration with the CRS.
  • The CEE is accountable for engagement with the customer, account team and other commercial stakeholders.

Upselling/Cross-selling

  • Provide sales teams with information about potential opportunity for license sales within and outside of the Digital Supply Chain portfolio

Required Experience and Education

  • 5+ years’ experience in the following areas:
  • Sales, Pre-Sales, Services or Solution/Product Management
  • Project management experience, including business process transformation and re-engineering
  • Experience managing complex customer engagements
  • Customer relationship management, sales, and sales team expertise in license or services domain
  • Commercial experience, incl. developing account management plans and contract negotiations
  • Line of Business experience in Supply Chain, Asset Management, Procurement, or Manufacturing
  • Multilingual depending upon region
  • Multilingual capability is an advantage depending upon region (minimum is local language + English)
  • Bachelor equivalent: Required; MBA or related post-Bachelor qualification is preferred
  • Travel expectation is up to 40% of time on-site with customers

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:302795 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

Expected salary:

Location: Toronto, ON

Job date: Thu, 19 Aug 2021 22:04:46 GMT

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newAssistant Vice President, MarketingCanada Protection Plan3.1Toronto, ON Make recommendations based on quantitative analysis of website usage, consumer behaviour, activities, engagement, and conversions across various marketing… 1 day ago·More…View all Canada Protection Plan jobs – Toronto jobsSalary Search: Assistant Vice President, Marketing salaries in Toronto, ONSee popular questions & answers about Canada Protection Plan

About us:
Discover the advantages of working with a dynamic, growing entrepreneurial organization. Canada Protection Plan, A Foresters Financial Company, is a leading provider of no medical life insurance in Canada. We design innovative insurance plans as well as distribute other life and health insurance products.

Our mission is to quickly and compassionately ensure our clients receive the services and benefits they deserve.

Your future is waiting

Canada Protection Plan is looking for an Assistant Vice President, Marketing, Canadian Division to lead the Marketing function and oversee the strategic direction for the development, implementation and management of innovative marketing programs to drive Customer and Distribution Partner education, awareness and engagement. Create demand for products and services, increase website traffic and conversions and help meet sales targets and other business goals and objectives through various digital and traditional (TV and print) channels. The incumbent will forge close partnerships with business leaders across the organization.

Key Responsibilities:

  • Lead the annual strategic review and planning cycle for marketing as part of the overall strategic planning process
  • Provide leadership to the department for strategic planning and plan implementation
  • Provide leadership and direction to the retail and distribution marketing teams
  • Improve consumer and financial advisor experience by evaluating the end-to-end experiences across multiple channels (digital, radio, television, and print)
  • Establish measurement framework (ROI and KPIs) and develop best-practice analytics and reporting capability to measure and report marketing campaign performance and optimize marketing strategies and media mix
  • Make recommendations based on quantitative analysis of website usage, consumer behaviour, activities, engagement, and conversions across various marketing channels
  • Oversee the implementation of strategies to drive online traffic and enhance usability, design and content
  • Develop, plan and optimize all web, SEO/SEM, email and social media campaigns
  • Enhance strategic online brand and product campaigns to raise brand awareness
  • Oversee the review of marketing collateral and website content
  • Be accountable for brand guidelines
  • Build and manage relationships with third party and agency partners
  • Promote marketing best practices across the organization for all stakeholders

Knowledge/Experience/Skills:

  • Completion of a University degree (Business or Marketing) or equivalent experience; MBA is an asset
  • 7+ years of experience in a digital marketing and strategy role preferably in the financial services sector
  • Senior management experience working with marketing teams
  • Experience as part of a sales team an asset
  • Life and health insurance experience is an asset
  • Demonstrated success in driving business results in a B2B and B2C, corporate or professional services company, with particular emphasis on digital marketing, content marketing, social media and analytics
  • Thorough understanding of digital technology, website and mobile development, including methods to leverage social networking to achieve business results
  • Knowledge and experience with CRM (Salesforce) and marketing automation platforms (Marketing Cloud)
  • Experience using analytics platforms: Google Analytics, social analytics and web/data analytics, mobile technology implementation and email marketing
  • Experience executing search engine optimization (SEO), search engine marketing (SEM) and online (paid search and display) advertising campaigns
  • Excellent written verbal and oral communication and presentation skills
  • CFP, CLU, RHU, designation an asset
  • Bilingualism (English and French) an asset

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer. If you require an accommodation, we will work with you to meet your needs.

Assistant Vice President, Marketing


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Sr. Engagement Manager


Company: Rogers Communications

Job description: process, our team members are temporarily working from home. Rogers Communications is seeking a Senior Engagement Manager…. – Assisting with project prioritization based on related benefits (i.e. working on the right initiatives at the right time…

Expected salary:

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Job date: Sun, 05 Sep 2021 07:58:23 GMT

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Director, Digital Engagement

Job title: Director, Digital Engagement

Company: Johnson & Johnson

Job description: Janssen Inc., a company of Johnson & Johnson, is looking to hire a Director, Digital Engagement based in Toronto, Ontario. At the Janssen Pharmaceutical Companies of Johnson & Johnson, we are working to create a world without disease. Transforming lives by finding new and better ways to prevent, intercept, treat and cure disease inspires us. We bring together the best minds and pursue the most promising science. We are Janssen. We collaborate with the world for the health of everyone in it. Learn more at www.janssen.com and follow us @JanssenGlobal. Janssen Inc. is a member of the Janssen Pharmaceutical Companies of Johnson & Johnson. Please visit www.janssen.ca for more infomration. The Director of Digital Engagement will build and lead a new team that will create a digital engagement strategy for Janssen Canada that will optimize our go to market model with customers. Enabling this digital engagement strategy will occur through thought leadership in precision marketing, digital media, and content excellence. A thoughtful leader, the candidate will have the vision and discernment to continuously assess, enable, and embed evolving technologies, tools, capabilities, and partnerships into our customer engagement model. The role will require a strong negotiator who can create internal and external partnerships that enable these new engagement models. To successfully reshape existing business models and processes, the Director Digital Engagement will be an empathetic and insightful leader with a proven track record in managing organizational change and associated complexity. Evolution of the Canadian healthcare ecosystem and Janssen’s product portfolio make collaboration a critical success factor for this role and will require a driven leader who creates productive relationships with peers in Medical, Regulatory, Market Access, Healthcare Compliance, and Commercial teams to forge new organizational capabilities while ensuring operational excellence. This role will also recruit lead, manage and develop the Canada Digital Engagement team. A passionate believer in diversity, equity, and inclusion the Director Digital Engagement will play a critical role in building a diverse talent pipeline for Janssen Canada. Key Responsibilities: Provide thought leadership and direction for Janssen’ digital engagement strategy with customers Design organizational structure that enables collaboration while positioning the organization for future growth opportunities. Lead the evolution of an omnichannel marketing approach in a way that enhances our go to market approach across the enterprise Collaborate with internal IT partners to develop a sustainable and efficient infrastructure to support digital strategies Collaborate with external players to enable and improve digital engagement strategies Identify, recruit, and develop top talent to support Janssen’s leadership pipeline Lead the organizations understanding of emerging technologies and expertly navigate the intersection of these technologies with regulatory and legal compliance Qualifications University degree in Business or Digital Marketing required; MBA preferred 10-12 years of relevant marketing/commercial experience Minimum 5 years of multi-discipline digital marketing, omnichannel and/or media leadership 7+ years of people and organizational leadership is required Experience in partnering with people inside and outside the organization to bring value to the brand and enterprise Experience in DTC media and professional media solutions is preferred Knowledge of the eCommerce vendor landscape and innovation opportunities Experience leading and implementing Marketing Mix Modelling and media optimization tools Experience leading through a period of significant organizational change Experience working with Legal, Regulatory, Medical Affairs, Compliance and Procurement partners Bilingual in English/French would be preferred. Job will require 10-20% travel within Canada to support implementation of novel capabilities Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential. Primary Location Canada-Ontario-Toronto-19 Green Belt Drive Organization Janssen Inc. (7710) Job Function Marketing Requisition ID 2105950702W

Expected salary:

Location: Toronto, ON

Job date: Sat, 04 Sep 2021 22:09:49 GMT

Apply for the job now!

Director, Digital Engagement

Job title: Director, Digital Engagement

Company: Johnson & Johnson

Job description: Job Description:

Janssen Inc., a company of Johnson & Johnson, is looking to hire a Director, Digital Engagement based in Toronto, Ontario.

At the Janssen Pharmaceutical Companies of Johnson & Johnson, we are working to create a world without disease. Transforming lives by finding new and better ways to prevent, intercept, treat and cure disease inspires us. We bring together the best minds and pursue the most promising science. We are Janssen. We collaborate with the world for the health of everyone in it. Learn more at www.janssen.com and follow us @JanssenGlobal. Janssen Inc. is a member of the Janssen Pharmaceutical Companies of Johnson & Johnson. Please visit www.janssen.ca for more infomration.

The Director of Digital Engagement will build and lead a new team that will create a digital engagement strategy for Janssen Canada that will optimize our go to market model with customers. Enabling this digital engagement strategy will occur through thought leadership in precision marketing, digital media, and content excellence.

A thoughtful leader, the candidate will have the vision and discernment to continuously assess, enable, and embed evolving technologies, tools, capabilities, and partnerships into our customer engagement model. The role will require a strong negotiator who can create internal and external partnerships that enable these new engagement models. To successfully reshape existing business models and processes, the Director Digital Engagement will be an empathetic and insightful leader with a proven track record in managing organizational change and associated complexity.

Evolution of the Canadian healthcare ecosystem and Janssen’s product portfolio make collaboration a critical success factor for this role and will require a driven leader who creates productive relationships with peers in Medical, Regulatory, Market Access, Healthcare Compliance, and Commercial teams to forge new organizational capabilities while ensuring operational excellence.

This role will also recruit lead, manage and develop the Canada Digital Engagement team. A passionate believer in diversity, equity, and inclusion the Director Digital Engagement will play a critical role in building a diverse talent pipeline for Janssen Canada.

Key Responsibilities:

Provide thought leadership and direction for Janssen’ digital engagement strategy with customers

Design organizational structure that enables collaboration while positioning the organization for future growth opportunities.

Lead the evolution of an omnichannel marketing approach in a way that enhances our go to market approach across the enterprise

Collaborate with internal IT partners to develop a sustainable and efficient infrastructure to support digital strategies

Collaborate with external players to enable and improve digital engagement strategies

Identify, recruit, and develop top talent to support Janssen’s leadership pipeline

Lead the organizations understanding of emerging technologies and expertly navigate the intersection of these technologies with regulatory and legal compliance
Qualifications

University degree in Business or Digital Marketing required; MBA preferred

10-12 years of relevant marketing/commercial experience

Minimum 5 years of multi-discipline digital marketing, omnichannel and/or media leadership

7+ years of people and organizational leadership is required

Experience in partnering with people inside and outside the organization to bring value to the brand and enterprise

Experience in DTC media and professional media solutions is preferred

Knowledge of the eCommerce vendor landscape and innovation opportunities

Experience leading and implementing Marketing Mix Modelling and media optimization tools

Experience leading through a period of significant organizational change

Experience working with Legal, Regulatory, Medical Affairs, Compliance and Procurement partners

Bilingual in English/French would be preferred.

Job will require 10-20% travel within Canada to support implementation of novel capabilities

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.
Primary Location
Canada-Ontario-Toronto-19 Green Belt Drive
Organization
Janssen Inc. (7710)
Job Function
Marketing
Requisition ID
2105950702W

Expected salary:

Location: Toronto, ON

Job date: Sat, 04 Sep 2021 01:20:33 GMT

Apply for the job now!

Marketing Engagement Coordinator

Job title: Marketing Engagement Coordinator

Company: The Job Window

Job description: campaigns happening throughout North York. This is an entry level marketing role that reports to the Marketing Manager…: Internship or experience in marketing, direct marketing, sales, advertising, or similar role an asset but not required. Post…

Expected salary:

Location: North York, ON

Job date: Thu, 19 Aug 2021 01:02:45 GMT

Apply for the job now!