Tag: EverCommerce

Company: EverCommerce

Location: Orlando, FL

Expected salary: $100000 per year

Job date: Sat, 13 Sep 2025 01:17:18 GMT

Job description:

Job Title: Operations and Customer Retention Specialist

Job Description:

Join our dynamic team at EverCommerce, where we leverage innovative digital and mobile applications to enhance operational efficiency and boost customer retention. We are seeking a dedicated Operations and Customer Retention Specialist to help streamline our processes and optimize our marketing technology, along with enhancing customer engagement applications.

Key Responsibilities:

• Drive operational excellence by optimizing workflows and streamlining processes to create predictable and informed customer journeys.
• Collaborate with cross-functional teams to develop and implement strategies aimed at increasing customer retention rates.
• Analyze customer engagement data to identify trends and insights that inform marketing strategies.
• Develop and maintain comprehensive documentation for operational procedures and customer engagement workflows.
• Work closely with customer support teams to ensure a seamless experience throughout the customer lifecycle.
• Monitor customer feedback and implement enhancements based on insights gathered to improve overall satisfaction.

Requirements:

• Proven experience in operations management, marketing technology, or customer engagement.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, capable of collaborating with a globally distributed team.
• Familiarity with digital marketing and customer retention strategies.
• Comfortable with using various digital tools and platforms relevant to customer engagement.

About Us:

At EverCommerce, we are committed to creating convenient and effective solutions that empower businesses and their customers. Our globally distributed team thrives on collaboration and innovation, driven to redefine customer engagement through state-of-the-art technology. If you’re passionate about operations and customer retention in a fast-paced, modern environment, we invite you to apply and help us shape the future of customer experiences.

Company: EverCommerce

Location: Orlando, FL

Expected salary: $100000 per year

Job date: Sat, 13 Sep 2025 06:18:14 GMT

Job description:

Job Description: Operations and Retention Specialist

Overview:
Join our dynamic EverCommerce team as an Operations and Retention Specialist. In this pivotal role, you will leverage our cutting-edge digital and mobile applications to enhance operational efficiency and boost customer retention. Your efforts will contribute to creating a seamless, predictable, and informed experience for our users through innovative marketing technology and customer engagement strategies.

Key Responsibilities:

• Collaborate with cross-functional teams to streamline operations and enhance customer experience.
• Implement retention strategies that effectively engage and retain our user base.
• Utilize analytics to assess customer behavior and identify opportunities for improvement.
• Drive the adoption of our digital and mobile apps, ensuring users maximize their potential.
• Develop and execute marketing initiatives that foster customer loyalty and satisfaction.
• Maintain a strong understanding of industry trends to keep our operations and marketing strategies ahead of the curve.

Qualifications:

• Proven experience in operations management or customer retention roles, preferably in a tech-driven environment.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Exceptional communication and interpersonal skills, with a customer-centric mindset.
• Ability to work collaboratively within a globally distributed team.
• Proficiency in using marketing technology and customer engagement platforms.

Location:
Our EverCommerce team is globally distributed, offering you the flexibility to work remotely while being part of an innovative and supportive community.

Why Join Us?
Become a key player in our mission to enhance customer experience through state-of-the-art technology. At EverCommerce, you’ll have the opportunity to contribute to meaningful projects that impact customer satisfaction and business growth. Join us in shaping the future of customer engagement!