Marketing Production Manager – Fidelity Investments – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Sat, 10 May 2025 06:32:34 GMT

Job description: Job DescriptionCurrent work authorization for Canada is required for all openingsYou will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangementCompany OverviewAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and professionally.The OpportunityThe Marketing Production Manager oversees and drives the planning, management and execution of marketing projects, including the workflow, budgeting and timely delivery of initiatives. They identify all the tasks that need to be completed within a marketing project and then strategically delegate those tasks to the appropriate team members. This includes facilitating daily stand-ups with team members, work backlog prioritization, removing obstacles for the team and ensuring that work is delivered on time.What You Will DoOversee end-to-end production of digital marketing materials, including web content, social media assets, emails, presentations, and sales enablement content, ensuring timely delivery and alignment with project goals.Owner and expert user of all Marketing workflow systems in concert with Marketing Production team. Using Workfront, the Marketing Production Manager will provide tracking, scheduling, and reporting on all jobs being completed in Marketing. Recommendations on workflow improvements are expected as are keeping up to date with system updates and software.Ensure Fidelity asset specifications and brand guidelines are followed to deliver consistent, high-quality digital content. Manage the flow of digital assets through the production lifecycle, and maintain organized archives in accordance with marketing production best practices.Monitor availability and status of marketing assets using Workfront, ensuring projects use the most current and approved content. Collaborate with the Digital Content team to manage updates, version control, and support timely archiving or replacement of outdated materials.Collaborate with cross-functional teams—including Creative Services, Translation, and external partners—on strategic initiatives such as digital campaigns and content automation projects. Monitor timelines in Workfront to ensure deliverables are completed efficiently and cost-effectively, while identifying opportunities for workflow optimization.The Expertise You BringTake ownership of marketing production timelines and deliverables, acting as the central point of coordination when priorities shift or challenges arise. Demonstrate leadership, composure, and solution-oriented thinking under pressure, guiding stakeholders through ambiguity to keep projects on track.Excellent written and oral communications skills. The ability to effectively engage with a wide range of internal and external clients/vendors ranging from junior marketing staff to senior management.Expert technical skills with Fidelity’s workflow systems and production tools, including Adobe Workfront, digital asset management platforms, Adobe Acrobat, and others.Excellent organizational skills and ability to work with minimal supervision.General knowledge of financial services or mutual fund industry experience is plus.Required Skills & QualificationsUniversity Degree, College Degree, or equivalent work experience.3+ years of experience as a Production Manager in a marketing or agency environment, with a focus on digital content production. Experience in financial services or a regulated industry is preferred.4 years of experience working as a Project Manager, or Scrum Master in an Agile marketing organization is highly desirable.Familiarity with AI-powered tools to enhance production workflows, such as content tagging, version control, or creative review—leveraging automation to increase efficiency and reduce manual effort.Advanced coursework in AI, Adobe Creative Suite, or Microsoft Office is considered an asset.Some of the ways we’ll help you feel valued and supported as part of our teamFlexible working arrangements – 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team

Job Summary: Marketing Production Manager at Fidelity Canada

Position Overview:

  • The Marketing Production Manager oversees the planning, management, and execution of marketing projects within a flexible hybrid work environment.
  • This role requires current work authorization for Canada and involves leading a diverse team to deliver digital marketing materials on time and according to brand guidelines.

Key Responsibilities:

  • Manage all stages of digital content production (web content, social media, emails, etc.) using work management tools (e.g., Adobe Workfront).
  • Ensure adherence to brand guidelines and high-quality content delivery.
  • Collaborate with various teams, facilitating communication and project timelines.
  • Monitor project statuses and recommend workflow improvements.

Qualifications:

  • Proven experience (3+ years) as a Production Manager in marketing or agency settings, preferably in financial services.
  • Familiarity with Agile methodologies and experience as a Project Manager or Scrum Master is beneficial.
  • Strong communication skills, technical proficiency in workflow systems, and organizational abilities.
  • A University or College degree is required; advanced skills in AI and Adobe tools are advantageous.

Work Environment:

  • Flexible scheduling options (remote, hybrid, or in-office).
  • Competitive compensation, health benefits, parental leave support, and generous time off policies.
  • A commitment to diversity, inclusion, and professional development.

Company Recognition:

  • Fidelity Canada has received numerous awards, including being named one of Canada’s Top 100 Employers, emphasizing its commitment to a compassionate work culture.

Application Process:

  • Candidates with disabilities can request accommodations during the application process. Only selected candidates will be contacted for interviews. No telephone inquiries or agency contacts are requested.

Fidelity Investments – Processing Representative (Contract) – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Wed, 30 Apr 2025 06:59:25 GMT

Job description: Job DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and professionally.Processing RepresentativeThis is a contract role until December 31st, 2025.Please note all roles require working rotating shifts – Monday through Friday between 8 am and 8pm EST for our Processing team.Position is available in Toronto.Who We AreDriven by our values of Trust and Integrity in everything we do, our mission is to build a better future for Canadian investors and help them stay ahead. Fidelity Investments Canada is a leader in mutual funds and ETF management. We offer a complete line of products and services to investors through a network of third-party brokers and financial advisors. Our primary goal is to support investment professionals as they endeavor to prepare their clients’ retirement and other significant life goals which demand focused financial management.How you’ll Make an Impact:Processing TeamAccount administration and trade execution of all financial and non-financial transactions on our client’s various mutual fund retail account types.Contact internal and external clients to ensure timely resolution of not in good order transactions.What We Are Looking ForCollege Diploma required (Recent graduates are encouraged to apply) or equivalent experienceStrong communication skills in English (verbal and written) is requiredPassion for delivering an exceptional client experienceStrong desire to learn and growThrive in a workplace culture that promotes collaboration, diversity and belongingFlexible and adaptableAnalytical and critical thinking skills to solve client problemsEmbrace new technologiesDetail orientedSome of the ways we’ll help you feel valued and supported as part of our team:Starting on your first day, you will receive extensive training, resources and support that will build your expertise, skills and confidence to help you succeed in your role. It includes mutual funds and ETF foundational knowledge and training on Fidelity’s products, policies and proceduresYour manager will provide you with ongoing support and feedback to help you grow personally and professionally.Our work culture is award winning. It’s more than just a job here.Flexible working arrangements – 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team

Fidelity Investments – Business Process Management Architect – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Tue, 22 Apr 2025 23:11:38 GMT

Job description: Job DescriptionYou will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement.Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.For more information about Fidelity Clearing Canada, please visitWhat You’ll Be DoingThe App Architect authors the high-level design of application components and data flows of business processes at Fidelity Clearing Canada. This includes customer and digital solutions such as uOpen and uDirect.The role works as part of an agile delivery team. For solutions of medium to large complexity, the application architect will present at ARB. Solutions must demonstrate alignment to enterprise architecture and the support of business objectives.

  • Author the design of application components that secure, reusable, scalable and follow target enterprise architecture principles.
  • Provide technology leadership. Advise stakeholders on technical activities, challenges, rationalization of architecture decisions and communicate plans to application team members.
  • Advise on issues and lead teams to navigate and resolve complex technical issues.
  • Collaborate with stakeholders to ensure the architecture meets business requirements and is well integrated with enterprise assets.
  • Participate in agile meetings to discuss planning, blockers and report progress on major issues.

What We’re Looking For

  • Completed University Degree or equivalent working experience
  • 7+ years’ experience within IT, preferably a development background
  • 2+ years within a designer or architect position
  • Strong stakeholder management and ability to deliver solutions. The ability to rationalize decisions and reach consensus.
  • Experience in straight through processing (STP) of business processes in a financial domain: Client Account Opening, KYC, Account Transfers, Account Maintenance, etc.
  • Strong technical insight and experience to inform, guide, challenge and support technical decisions.
  • Demonstrated experience with B2B and system integrations using APIs.
  • Good knowledge of infrastructure and technical stacks: AWS, PaaS, IaaS, SaaS and low-code frameworks.
  • 1+ year in a formal architecture group (ARB, Architecture Review Board) is preferred.

The Skills We’re Looking For

  • Significant experience in BPM design and STP use cases involving: account onboarding, form generation, e-signature, business rules, document management.
  • Expert knowledge of one or more BPM/iBPM/workflow platforms: Appian, Camunda, Pega, etc.
  • Strong experience with full stack web applications: Angular, React, JEE, Spring, Relational Databases.
  • Strong technical skills required to prototype and review developer code on an as needed basis.
  • Experience working as a service provider and in a multi-tenant environment.
  • Experience operating within an architecture framework: TOGAF
  • Solid knowledge of IAM, SSO, RBAC and API concepts.
  • Excellent communication skills – written and verbal.
  • Ability to work independently and as part of a team environment.

Current work authorization for Canada is required for all openings.Some of the ways we’ll help you feel valued and supported as part of our team:

  • Flexible working arrangements – 100% remote, hybrid, and in office options
  • Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
  • Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
  • Parental leave top-up to 100% of your salary for a period of 25 weeks
  • Up to $650 for home office equipment
  • Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
  • Diversity and inclusion programs, including an active network of Employee Resource Groups
  • Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team

Fidelity Investments – Knowledge Base & Content Manager – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Sat, 26 Apr 2025 02:39:49 GMT

Job description: Job DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.Who We Are:Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.For more information about Fidelity Clearing Canada, please visitHow You’ll Make An Impact:The Knowledge Base & Content Manager is part of the FCC Product Solutions team and reports to the Director, Product Operations and Enablement. The Manager oversees FCC’s Resource Centre experience and content, which includes the client-facing knowledge base and support ticket intake experience as well as structure of content and accessibility of the same for FCC’s clients. They collaborate with developers, support teams, FCC’s clients, and other stakeholders to optimize current systems and develop new ways to provide clients with an optimal experience when accessing knowledge and how to content, submitting support tickets, and other related activities. This role focuses on enhancing the user experience to increase adoption of this self-serve channel, driving process improvements, streamlining content overall, and ensuring effective collaboration across training and support teams. This objective is achieved by leveraging data-informed insights, strong internal and client partnerships, and industry best practices with a focus on continuous improvement.The Knowledge Base & Content Manager is responsible for ensuring that clients can easily find answers related to FCC knowledge and have streamlined access to all relevant support channels. The Manager continuously seeks innovative methods to deliver an exceptional client experience.What You Will Do:1. Deliver an excellent client experience in FCC’s Resource Centre as part of the uniFide platform. This involves ensuring that the FCC Resource Centre is a comprehensive and user-friendly content repository and digital access to FCC’s client support channels.Defined roadmap for FCC’s Resource Centre.Effective guidance provided for Developers and other individuals supporting the delivery of enhancements to the client-facing Salesforce experience.Deep understanding of adoption drivers for knowledge content, barriers and related industry best practices.Alignment with relevant internal and external stakeholders.Effective collaborate with Strategic Account Management and Product Implementation Manager to accomplish client engagement to align on priorities and effective implementation of enhancements.Ensuring seamless integration with other tools and platforms within the uniFide ecosystem.Positive feedback from clients.2. Oversee the content strategy of FCC’s client-facing knowledge base and coordinate closely with the Client Training Manager to ensure the overall alignment of content structure within the Resource Centre.Collaborate cross-functionally, and especially with FCC Client Services, to drive the creation of client-facing knowledge content, such as client-facing policies and procedures, or other operational and system-related how-to documentation.Ensure the overall alignment of knowledge content with client and FCC business needs.Regular audits of the knowledge content structure and alignment between available content and organization of the same (i.e. categories).Collaborate with Training and Support teams creating content to structure content based on best practices and ensure easily accessible content placement in the Resource Centre.3. Establish and monitor key performance indicators pertaining to the implementation and adoption of FCC’s Resource Centre.Segmented user groups based on access to functionality in the Resource Centre (i.e. ticketing vs knowledge access).Defined metrics for user adoption and retention (i.e. reduction in support tickets in correlation with knowledge content).Regular reporting on adoption overall and success metrics of rolled out enhancements.Use of engagement methods, such as surveys to measure user satisfaction with the Resource Centre.Regular reviews and updates to the content strategy based on performance data and feedback, in collaboration with the Client Training Manager.4. Build strong relationships with key stakeholders both within and outside FCC to foster collaboration and support for the Resource Centre.Work with various departments and teams to establish clear goals, strategies and needs around knowledge content, and methods for managing the Resource Centre experience effectively.Understand client experience and user journeys in detail.Collaborate with Product Solutions Managers with regards to potential cross-product impact and understand and manage interactions and impacts between different products, ensuring a seamless integration and user experience.Collaborate with third parties to manage integrations.5. Use of continuous improvement methodologies to continually search newly established industry best practices and implementation of the same. Proactively improves and/or eliminates ineffective features/functionality to enhance service and delight clients.Ongoing professional development and proven curiosity around new technologies and potential impact on the Resource Centre experience (i.e. Artificial Intelligence).Regular updates and enhancements to the Resource Centre based on industry trends.Strong network across the Fidelity organization.6. Risk ManagementIdentify risks and notify management of any errors/mistakes immediately including any risk concerns that may not conform to standard practices and guidelines.This includes making suggestions, asking questions, or providing feedback that could lead to improved processes and controls with reduced risk.What We Are Looking For:Strong analytical skills to understand client experience and user journeys in detail.Proven curiosity around new technologies and their potential impact on the experience, ideally with experience in implementing AI for help/knowledge content.In-depth knowledge of agile delivery methodologies, collaboration with technical resources (developers, Business Analysts, etc.) and general project management experience will be an asset.Deep knowledge of relevant technologies must be combined with business acumen and excellent communication and listening skills.Highly collaborative individual with strong influencing skills as well as being highly flexible and adaptable to differing audiences and circumstances.Being bold and taking proactive charge of all responsibility areas.Attention to detail to ensure accuracy and consistency of all deliverables.Knowledge of adult learning principles, understand how adults learn, including the importance of engaging and interactive training sessions.Demonstrated expertise in digital applications and foundational technical knowledge.The Expertise You Bring:Must haves:5+ years’ experience in a Product Owner, Knowledge/content management/IT support delivery or Technical Support role within the financial services and brokerage industryProven project management experienceSolid knowledge and working experience in brokerage or banking business environment with focus on mid/back-office applications.Experience communicating with executive-level clients and senior-level managers.Sound understanding of content management softwareNice to haves:Experience working with Salesforce and Salesforce CommunityEducation/Licenses/Registrations/Designations:A minimum requirement of a university degree or equivalent work experienceNice to have: Canadian Securities Course (CSC), Enrolment in or completion of the Salesforce Admin certificate is an asset. PMP or Scrum certification is an assetSome of the ways we’ll help you feel valued and supported as part of our team:Flexible working arrangements – 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team

Fidelity Investments – Operations Quality Control Specialist (New Accounts) – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Tue, 15 Apr 2025 23:50:09 GMT

Job description: Job DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.Business Overview:Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.For more information about Fidelity Clearing Canada, please visitThe Opportunity:As an Operations Quality Control Specialist, this position will be responsible for the administration of Quality Control (QC) of transactions within the Fidelity Clearing Canada (FCC) Operations teams. This role will be responsible for driving and maintaining a high-level of customer service across FCC. This is achieved through observing, in-depth monitoring, evaluating, and analyzing of operations processing. The role is also responsible for producing quality and trend analysis, reporting, and training support by providing feedback and recommendations to the Operations management team. This QC position will be focused on QI/FATCA/CRS documentation and coding.What You Will Do:Monitor the performance of representatives within the Operations area to ensure they meet a high standard of accuracy, efficiency, and customer satisfaction.Monitor and evaluate overall processing quality to drive improvements in accuracy and prevent errorsReview not in good order processing requests to ensure accuracy and facilitate a superior service experience.Identify areas for optimization and enhancements to streamline the transaction processing workflowOngoing analysis and reporting of processing related data (Volumes, Errors, QC Rates and Quality) to identify trends and areas for improvement.Develop reporting to track processing quality, progress, and action plans; Provide monthly trend analysis with recommendations on strategies to improve quality performanceThrough processing evaluation and monitoring, identify knowledge gaps or service opportunity trends and recommend training enhancements to the Management Team and Learning & Development.Look for and identify opportunities to make continuous improvements to the processes within the department to eliminate and mitigate risk as it relates to the businessWhat We Are Looking ForCompleted College Degree or equivalent work experienceAt least 3 years’ experience in operations and/or client services roles within the financial services industry (brokerage industry preferred), and/or in the corresponding clearing and custody businessStrong knowledge of department-related processes and tasks including Service Level ObjectivesHands on experience using DataphileCanadian Securities Course or IFIC certificate is an assetThe Expertise You BringAdvanced knowledge/understanding of QI/FATCA/CRS documentation and codingUnderstanding of Canadian and non-resident tax codingsStrong analytical skills and adept at problem-solvingEffective presentation skills with ability to lead meetingsAble to lead team projectsGood working knowledge of Microsoft office suite of productsAbility to work independently, manage and prioritize tasks efficiently, and meet deadlinesAbility to have professional conversations with colleagues to deliver feedbackProven written and verbal communication skillsStrong team player and creates an inclusive team environmentSome of the ways we’ll help you feel valued and supported as part of our team:Flexible working arrangements – 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team

Fidelity Investments – Product Owner – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Thu, 17 Apr 2025 07:28:47 GMT

Job description: Job DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.Who We Are:At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and professionally.How You’ll Make An Impact:As a Salesforce Product Owner, you will be responsible for representing the Advisor Sales business unit’s priorities and managing product delivery on a cross-functional Salesforce scrum team. Your responsibility in this role will be to manage the product backlog, prioritize requirements for future product development and evaluate the work generated by the team to ensure impeccable features and functionality of the product.Responsibilities also include, but are not limited to, assessing current systems and business procedures, participating in operational reviews, documenting requirements, ensuring successful implementation of enhancements and communicating updates to the Advisor Sales Team.What You Will Do:Work within Agile team environments to deliver the best software solutions for our suite of products.Acts as Product Owner for Agile team, participating in Scrum meetings and product sprintsAssess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategyProvide vision and direction to the Agile development team and stakeholders throughout the project and create requirementsPlan and prioritize product backlog to ensure there is a clear vision and roadmapOversee all stages of product creation including design and development, monitoring progress at each stageAssist with Agile team reporting and road-mappingKeep abreast with Agile/Scrum best practices and new trendsMaintain and make available accurate and current product backlogLiaison with Product Sponsor and Management to ensure successful delivery prioritySuccessful presentation of delivered features and status to senior management and stakeholdersSuccessful coordination with Scrum Master(s) to ensure teams are delivering the best resultsParticipate in Operational ReviewsAttend kick off meetings to review existing operational controlsOrganize documentation in advance of operational process reviewsSchedule resources and coordinate operational process walkthroughs and follow-up meetingsConduct meetings with management to update them on the process analysis, findings and recommendations for enhancementsAssist with the implementation of process improvements and efficiency recommendationsCompletion of operational reviews in an organized and efficient mannerProcess enhancement opportunities are well documented and prioritizedOperational process improvements are implemented in a timely fashionSuccessful implementation of system enhancementsTimely and accurate communication and training of upcoming system changes and potential impact to respective areasCurrent and up to date list of prioritized enhancements available within the division for the owned productLead systems enhancement change management planningFacilitate discussions between business departments and systems division to identify business requirements, testing needs and implementation timelinesOrganize departmental and/or division communicationCoordinate updating relevant training materials and job aidsSuccessful implementation of system enhancementsTimely and accurate communication and training of upcoming system changes and potential impact to respective areasCurrent and up to date list of prioritized enhancements available within the division for the owned productWhat We Are Looking For:In-depth knowledge of Agile process and principles Solid understanding of the wealth management industryAble to build strong interpersonal relationships with cross divisional teams, senior management, and internal and external stakeholdersExcellent verbal and written communication skills, both written and oral Attention to detailSharp analytical and problem-solving and critical thinking skillsStrong organizational and time management skillsAbility to adapt to change and influence othersProficient computer skills, Microsoft Office (Word, PowerPoint, Outlook, Visio and Excel); working knowledge of software developmentThe Expertise You Bring:Must haves:3+ year(s) working experience in the financial industry, specifically Advisor Sales3+ year(s) working experience as a Product Owner, Business Analyst or equivalentWorking knowledge of Agile methodologies such as Scrum, Kanban, Lean, XP etc.Experience creating agile product roadmaps, backlogs, business case development and ROI reportingNice to haves:Wealth industry experienceExperience in digital product delivery and CRM tools (e.g. Salesforce, DocuSign, etc.)Project management experienceEducation/Licenses/Registrations/Designations:A minimum requirement of a university degree or equivalent work experienceMust have: Certified Scrum Product Owner (CSPO) or Product Owner CertificationNice to have: Canadian Securities Course (CSC), Project Management Professional Certification (PMP)Some of the ways we’ll help you feel valued and supported as part of our team:Flexible working arrangements – 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team

Fidelity Investments – Strategic Technology Manager FCC – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Thu, 17 Apr 2025 07:07:52 GMT

Job description: Job DescriptionCurrent work authorization for Canada is required for all openingsYou will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement.This is a contract opportunity ending Feb 2026Who We AreAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and expertly.What You Will DoThe Strategic Technical Manager FCC, reporting to the Director, Business and Application Support, FCC, is accountable for all technical aspects related to the assigned Projects, and providing technical operations support for the Technical Architecture, Development, Business Analysis, technical Support, and Project groups at FCC, as well as managing the execution of strategic initiatives based on priorities set forth in business plans as assigned. The role works closely with other team members within FCC to attain the departmental SLA’s and Divisional/Organizational goalsKey AccountabilitiesParticipate in strategic planning of IT projects that have a companywide and/or department wide impact.Continually applies knowledge and expertise on initiatives having a companywide impact and offers input and guidance to the various groups involved to ensure successful outcomes.Identify, prioritize, and address issues/tasks that are critical to the success of the business.Continually strives to accomplish tasks in a more cost effective and efficient manner.Works with business partners to gain support for ideas and follows through on implementation.Maintain a focus on quality that is driven by the requirements of the project/task to ensure a positive client experience. Creates a professional environment where business partners can work collaboratively.Support for Audit. Provide technical information and support for Audit inquiries working with the other FCC technical partners to complete audit deliverables and participate in improving the policies and procedures of the FCC technical department.Ensure timely completion and detailed answers provided upon request.Support for team members. Provides higher level support and education for direct support team members that require additional input or expertise. Acts as subject matter expert on Application support.Positive team experience through feedback received; all expectations achieved.Proactively reviews internal process gaps and inefficiencies, and client specific issues/problems and looks for innovative solutions. Be creative and build a reputation as a problem-solving partner to our clients and internal groups.Increased employee engagement and successfully implement continuous improvement initiatives throughout the year, on time. Other duties as assigned.What We Are Looking ForStrong knowledge of the FCC business model including Correspondent Brokers and Portfolio Managers.Strong communication, verbal, and written skills Strong interpersonal skills, in particular influencing in a multi department setting Strong understanding of on premise and cloud technology and principles/technologies of information security Strong technical skills including the Broadridge Dataphile system Highly organized with special attention to detail.The Expertise You Bring10+ years including a minimum of 7 years in an IT Operations lead roleExperience in change management and problem management methodologies5 to 7 years financial industry experience.EducationUniversity degree or College diploma (preferably in Engineering or Computer Science), or equivalent work experience.Nice to Have10 years’ experience in Canadian brokerage industry preferable with Broadridge Dataphile experienceCSC or IFICBilingual (French/English) verbal and written skillsFidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team

Fidelity Investments – Director Institutional Private Assets – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Sat, 12 Apr 2025 07:10:04 GMT

Job description: Job DescriptionCurrent work authorization for Canada is required for all openings.This is a regular, full-time role.You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Company OverviewAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and professionally.The OpportunityAs a Director, Institutional Private Assets you will cultivate relationships with the research teams and field offices of investment consultants to elevate Fidelity’s institutional brand and develop conviction in our alternative investing capabilities. Your coverage remit will focus on alternative investment consulting specialists but will also extend to the alternative research groups at traditional consultants. Additionally, you will help with distribution team as a subject matter expert. Ideal candidates will have established relationships at these consultants and a background in selling or covering strategies in alternative assets classes.What You’ll DoDevelop engagement strategies for consultants under their purview outlining growth opportunities for our alternative /private asset (i.e direct lending and credit alternative products) and identifying gating issues that need to be addressed to develop and/or deepen relationships with consultantsWork with our Investment Portfolio Managers and sales teams to act as an alternative specialist, understand pricing structures and outline current product structures for different customer types.Lead the process for consultants’ review and underwriting of Fidelity strategies including the coordination of RFP responses, due diligence meetings, investment reviews, etc.Serve as an internal spokesperson and proponent for consultants under your purview; provide consultant feedback to internal partnersDevelop opportunities for thought leadership content creation and distribution including partnering with marketing to develop white papers, case studies, trickle marketing campaigns, and press releasesCollaborate with marketing and sales to sponsor consultant focused events such as roundtable discussions, webinars and conferencesWhat We’re Looking For7+ years working with institutional investment consultants and/or experience working with alternatives in product development, relationship management and salesUniversity degree or related field or equivalent experienceDesignations such as Chartered Financial Analyst (CFA) and/or Masters of Business Administration (MBA)/Chartered Alternative Investment Analyst (CAIA) are an assetExperience in the private markets industry, including hedge funds, real estate, Private Debt, BDC’s and Direct Lending; liquid alternatives a plusOutstanding partnership skills and ability to partner across portfolio managers, product development, senior managers, legal and compliance, and salespeople across various coverage areas, among othersDemonstrated credibility in influencing, selling and developing business within the investment management sectors or related financial services clientsAbility to develop and deliver effective and organized communication in written and verbal form to senior audiences with appropriate persuasiveness and sensitivityAn entrepreneurial spirit and commitment to delivering long-term resultsSome of the ways we’ll help you feel valued and supported as part of our team:Flexible working arrangements – 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team

Fidelity Investments – Manager Business Systems Analysis – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Sat, 12 Apr 2025 07:22:21 GMT

Job description: Job DescriptionCurrent work authorization for Canada is required for all openings.You will be working on a 100% remote office schedule as part of Fidelity’s dynamic working arrangement.Who We AreFidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.For more information about Fidelity Clearing Canada, please visitBusiness OverviewThe Manager, Business Systems Analysis is responsible for mentoring and providing direction for the Business Systems Analysts, Developers and QA Analysts within Fidelity Clearing Canada’s Technology group – SOW team. The SOW team is responsible for delivering on FCC’s clients custom delivery requests. The manager will be responsible for executing the divisional business plan as well as managing the day-to-day aspects including resource allocation to projects, business systems analysis, providing functional testing, software configuration, release management and monitoring progress on each initiative. The manager will provide leadership to the staff by providing guidance, coaching and remove barriers to ensure the team is successful.What You Will DoWork closely with direct reports and management peers to proactively manage resource pool to meet business expectationsPromote excellence in business systems analysis activitiesProvide subject matter expertise in Fidelity Clearing Canada’s applications and related business processesBuild effective relationships with business and Technology partners to attain a proactive approach to solutions and designManage day to day activities of the Business Systems AnalystProvide team leadership to attract/retain high quality peopleProvides mentorship and coaching to other team members. Also provide training to enable other team members to meet/exceed expectationsCoaching, Development & Performance Management: Foster an environment that promotes feedback while managing day to day operation of the teamThe Expertise You BringStrong communication skills both written and verbalKnowledge of SDLC and Agile software deliveryStrong interpersonal skills.Knowledge of Atlassian suite, JIRA, ConfluenceKnowledge of Wealth Management Business and Capital MarketsEffective coaching and leadership skillsProven experience in building and managing relationships with customers and team membersConsults with business partners and team members in developing solutionsHas confidence and self-motivation to be proactiveA creative and highly motivated results producer. Able to deliver against business objectives and service standardsOrganized self-starter, with a customer service focus and ability to manage a team and complex tasksWhat We’re Looking For5+ years in Business Systems Analysis work experience3+ years of experience in a leadership role, supervisory or coaching.Experience in the wealth management, banking or capital markets; Vendor management would be an assetEducationUniversity degree or equivalent work experienceNice to have PMP designationSome of the ways we’ll help you feel valued and supported as part of our team:Flexible working arrangements – 100% remote, hybrid, and in office options.Competitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team

Fidelity Investments – Business Systems Analyst FCC – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Sat, 12 Apr 2025 22:42:56 GMT

Job description: Job DescriptionCurrent work authorization for Canada is required for all openingsYou will be working on a 100% remote office schedule as part of Fidelity’s dynamic working arrangement.Who We AreAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and expertly.Business OverviewFidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.For more information about Fidelity Clearing Canada, please visitWhat You Will DoThe Business Systems Analyst FCC is a technical expert who is responsible for examining, designing, and recommending specific application or operating systems based on business needs and requirements.The Value You Deliver

  • Liaise between (internal) users and technology partners for requirements gathering
  • Determine business and user needs, complete the documentation of requirements, and translate them to accurate requirement specifications for development
  • Document the “as is” process by analysing and modelling relevant user processes, rules, and data relationships
  • Identifies problems by performing independent research and assessing best practices and
  • communicates where technology will help.
  • Collaborate with application development and vendors to identify potential solutions and helps to define the selection criteria
  • Attend client, technology and user meetings working closely to identify needs, costs, and benefits of potential solutions
  • Assist with the preparation of testing data and new solutions to ensure adherence to specifications and user requirements
  • Participate in user acceptance testing, documents all problems, and assists in their resolution
  • Collects and analyses software releases; integrates releases with business processes and user experience
  • Using continuous improvement methodologies continually searches for and takes initiative to improve and/or eliminate ineffective processes to improve customer service or gain efficiencies

What We’re Looking For:

  • University Degree, preferably in Computer Science, or equivalent relevant work experience
  • More than 3 years of experience in a business systems analyst role within the Brokerage Securities Industry or Financial Services, with strong business and/or IT knowledge
  • Proven expertise in requirement gathering and use case development
  • In-depth knowledge of Wealth Management Business and Capital Markets
  • Experience with process improvement and familiarity with Lean Six Sigma principles
  • Outstanding communication and interpersonal skills for effective interaction with different collaborators
  • Strong problem-solving skills with a keen eye for detail
  • Ability to manage multiple projects simultaneously and deliver results strictly within deadlines

The following would be considered an asset:

  • Understanding of order entry/settlement processes, IRESS, RapidPhire, and Arrow as they relate to the capital markets business
  • Experience or exposure to Broadridge’s Dataphile Back Office System
  • Familiarity with Appian, Pega, or other BPM/workflow systems
  • Completion of relevant industry designations such as CSC, CFP, or CBAP

The Skills You Bring

  • Experience working in an Agile environment on a self-managed team
  • Strong analytical, conceptual, and innovative problem-solving abilities
  • Strong attention to detail
  • Ability to work independently while being in a team environment
  • Strong technical aptitude and ability adapt to new technologies quickly
  • Excellent communicator both written and verbal
  • Goal-oriented and a self-starter
  • Ability to quickly learn, adapt and change to meet the needs of a changing environment
  • Familiarity with JIRA, and Confluence

Some of the ways we’ll help you feel valued and supported as part of our team

  • Flexible working arrangements – 100% remote, hybrid, and in office options
  • Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
  • Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
  • Parental leave top-up to 100% of your salary for a period of 25 weeks
  • Up to $650 for home office equipment
  • Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
  • Diversity and inclusion programs, including an active network of Employee Resource Groups
  • Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
  • We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team