Company: Henry Schein
Location: Niagara-on-the-Lake, ON
Expected salary:
Job date: Fri, 29 Nov 2024 07:09:14 GMT
Job description: Technical Support CoordinatorREMOTEHenry Schein Global Is a Health Solutions Company Powered by A Network of People and TechnologyOur 900+ Team Schein Members in Canada work together to support dental practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life:“Henry Schein Canada will focus on practice care so our customers can focus on patient care”.WHY USYou will enjoy a compensation package including salary, health benefit plans and programs and a company pension plan. We will also provide you with the ability to engage and participate in a variety of thoughtful corporate initiatives and event days. We are a company focused on individual talent development and success in addition to your wellness.THE POSITION
- You will deliver superior technical support (hardware and software) to end-users and the HSCI Technical Team by telephone/online networks
- You can trouble-shoot and take ownership of customer issues/concerns until resolved to customer satisfaction, understanding the need to escalate as needed
- You are a good communicator, responding by phone/e-mail promptly and professionally, while adhering to company policies; follow company workflows and processes
- You can troubleshoot, repair, and perform general maintenance, testing, installation, and upgrade to computer systems and peripheral equipment as required
- You like the details, recording support calls and emails in the database correctly and promptly for future follow-up
- Prepare reports and supporting documentation; research and understand the effective resolution of various IT issues
- You can perform on-site support when required, where applicable
- You are efficient with your time and processes
- You are detailed oriented and accurate with your information and work
- You are comfortable and can easily navigate an organization’s informal and formal networks
- You enjoy acting as hub of problem resolution, following up to ensure issues are resolved within our performance based, customer centric environment
Your favourite words are technical support coordinator, technical, technical support, hardware support and administration.WHAT DOES DIVERSITY AND INCLUSION MEAN AT HENRY SCHEINDIVERSITY at Henry Schein is about you being you. Your unique background, perspective, and experiences, when combined with those of your colleagues, ignites creativity and helps develop strategic solutions in alignment with our values.INCLUSION at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein’s success.At Henry Schein, we believe that an integrated approach to our D&I journey ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.Are you ready to disrupt the status quo and #comejoinourteam #iamteamschein #HenryScheinDental #JoinOurTeam? We’d love to meet you.Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.QualificationsTHE QUALIFICATIONSYou have a post-secondary education in Computer Science or an equivalent in IT, complimented by at least a year of experience in a busy corporate environment. You have excellent written and oral communication skills and are comfortable with a variety of software and programs. You have a high degree of proficiency with Microsoft Office (Outlook, Word, Excel) and mobile device management. You have exceptional customer service skills that compliment your ability to connect and help support the work of the business. Bilingualism is an asset for this role.This role is available as a REMOTE working arrangement.