Toronto Hydro – Meter Data Technologist – Toronto, ON

Company: Toronto Hydro

Location: Toronto, ON

Expected salary:

Job date: Wed, 02 Jul 2025 23:04:46 GMT

Job description: The Meter Data Technologist is responsible for the daily operation and performance of various Meter Data Collection and Management Systems; analyze, review and validate billing data for smart and interval metered customers, collect, validate and manage suite metering accounts; liaise with external service provider and provide guidance to field crews to troubleshoot meters; analyze and conduct technical diagnosis of potentially faulty meters.KEY RESPONSIBILITIES:

  • Operate and maintain the performance of the various meter data collection and data management systems
  • Maintain the operation of retail, FIT/MicroFIT and wholesale settlement processes including acquisition and validation, editing and estimating of interval data, monitoring for settlement irregularities, processing the Net System Load Shape and Weighted Average Price and support reconciliation of wholesale electricity billing
  • Troubleshoot and resolve data acquisition issues with the wireless network using network specific software, e.g. Connexo Netsense, PrimeRead and MV-90
  • Load validation and ensure the data management system is collecting accurate and complete reading data
  • Maintain and monitor meter data management system and initiates appropriate action to achieve desired system performance
  • Analyze load profile interval data, Time-Of-Use framing and ensure the energy consumption is accurate
  • Support Customer Service through the provision of interval data via web presentment, file transfer or direct customer contact
  • Assist with the registration, commissioning, auditing, and performance testing of condominium suite meter installations
  • Assess and diagnose meters and meter installations for problems that may affect billing integrity
  • Provide direction and guidance to the Certified Meter Mechanic/Testers during field operations to solve technical issues
  • Support the development of complex billing processes and assist with the completion of complex billing calculations
  • Assist in the design, evaluation, commissioning and maintenance of metering equipment
  • Liaise, consult and co-ordinate with internal and external parties, for the installation, analysis and communication of suite meters
  • Resolve critical data management production problems, work with information technology and vendors to implement approved corrections or improvements to systems including software upgrades and all of the user and performance testing to approve for production
  • Develop, maintain, update and complete reports, work procedures, records and documentation related to the position, as necessary

REQUIREMENTS:

  • University degree or college diploma (Engineering or Electrical Technologist focus preferred);
  • 5 years of relevant work experience
  • Class G license
  • Knowledge of relevant software packages, including Connexo Netsense, PrimeRead, MV90 and/or IEE (Itron Enterprise Edition)
  • Demonstrated advanced ability in Microsoft Office, particularly Excel
  • Understanding of Advanced Metering Infrastructure technology and systems
  • Knowledge of IESO Market Settlement regulations, including Market Rules
  • Knowledge of utility billing practices, OEB and Measurement Canada regulations, and IESO wholesale metering
  • Experience and knowledge with meter installations including wiring, current and potential transformers, hardware, programming and electrical theory
  • Ability to read and comprehend electrical single line diagrams
  • Understanding of telecommunications, Wireless 4G LTE, wireless mesh networks and various data communication protocols
  • Experience with managing projects (budgeting, estimating, scheduling and reporting)
  • Ability to multi-task, with strong customer service and troubleshooting skills
  • Advanced communication skills, both written and verbal
  • Strong problem solving and analytical skills
  • Punctual and dependable, can be counted on to attain and improve results
  • Interacts effectively with others within own department and across the organization
  • Demonstrated organizational and time management skills
  • Keeps peers and supervisors informed, promotes team morale and productivity
  • Ability to interact professionally with internal and external stakeholders
  • Takes advantage of educational and development activities related to the job
  • Follows policies and procedures of Toronto Hydro, including letters of instruction and department practices

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our .

Toronto Hydro – Contract, Associate Financial Analyst – Toronto, ON

Company: Toronto Hydro

Location: Toronto, ON

Expected salary:

Job date: Tue, 08 Jul 2025 01:55:01 GMT

Job description: Reporting to the Manager, Regulatory Financial Reporting; the Associate Financial Analyst contributes to the overall success of the organization by effectively executing accounting, forecasting and reporting responsibilities and providing value added financial activities. Providing support to assigned business units covering month end close activities such as journal entries, account reconciliations, variance analysis and monthly manager meetings, as well as ensuring accuracy through conducting timely analysis, investigation and communication will be a key accountability for this roleKEY RESPONSIBILITIES:

  • Execute analytical support for capital projects to ensure appropriateness of capitalization treatment. This includes identification of expenditures as capital, appropriate assignment to asset types, accurate application of recoveries to capital projects, all while ensuring internal controls are adhered to, as well as accounting standards are followed in a timely manner.
  • Provide operational support to Business Units in navigating accounting rules, documentation requirements for internal controls and financial impact assessment. This requires effectively communicating with both financial and non-financial counterparts, requiring superior communication skills.
  • Understanding of projects and associated contracts to determine appropriate recovery of costs from third-parties.
  • Implements risk management and internal controls, including assessment and monitoring whether internal controls in place are adequately designed and operating effectively and in compliance with accounting, organizational and regulatory policies.
  • Process improvement, looking to improve controls around the capitalization projects, to improve accuracy and timeliness of recognition of capital assets while maintaining a high standard of documentation.
  • Ad-hoc projects as assigned related to finance initiatives for planning, forecasting, and other activities.

REQUIREMENTS:

  • One (1) to three (3) years of progressive financial analysis experience.
  • Working towards Chartered Professional Accounting (CPA) designation in Canada.
  • Bachelor’s degree in Accounting, Business Administration, Finance or related field.
  • Knowledge in the concepts and application of International Financial Reporting Standard (IFRS).
  • Working knowledge of Systems, Applications, and Products in Data Processing (SAP) and Business Intelligence (BI).
  • Intermediate excel skills including: Vlookups, Pivot Tables, etc.
  • Experience using Microsoft Office Suite such as Word, PowerPoint and Outlook.
  • Ability to assess issues/process gaps and independently investigate and propose solutions/process improvements.
  • Ability to communicate complex findings and ideas clearly and to a variety of audiences.
  • Effective organization and planning skills.
  • Demonstrated ability to work in a fast-paced changing environment with shifting responsibilities while retaining the ability to execute on task.
  • Proven oral and written communication and presentation skills for a business environment.
  • Collaborative with a demonstrated ability to build effective working relationships.
  • Flexible and has the ability to shift direction quickly based on data analysis.
  • Invests in building valuable relationships across the organization and externally to support the future of Toronto Hydro.
  • Recognizes personal development and a strong organizational culture are integral components of an effective organization.
  • Invests in innovation, continuous improvement and productivity as essential drivers of long-term sustainability.
  • Has a clear sense of corporate direction and expectations, and holds self and others accountable to achieve objectives.
  • Models customer focused approach in all directions and actions.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our .

Hydro One Networks – Legal Counsel – Toronto, ON

Company: Hydro One Networks

Location: Toronto, ON

Expected salary:

Job date: Mon, 23 Jun 2025 22:58:48 GMT

Job description: 50531 – Toronto – Regular Not Applicable/OptionalHydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.It’s an exciting time to join the team at Hydro One!Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 115 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.It’s an exciting time to join the team at Hydro One!Hydro One Networks Inc. is seeking a Legal Counsel to join our company reporting to an Assistant General Counsel within the Law Department. This position is a full-time position located at Hydro One’s head office in Toronto with occasional travel outside head office to meet with various lines of business. Hydro One currently has a hybrid work model (i.e. a combination of remote and in-office work).Responsibilities:

  • Provide legal, business, and strategic advice on a wide range of corporate and commercial matters to the various lines of business (LOBs) throughout the corporation and its affiliates
  • Negotiate, advise on, draft and/or review various types of commercial contracts including, but not limited to, joint use, telecommunications agreements (services agreements [customer-facing, wholesale and resale, acquiring and selling services], municipal access agreements, colocation agreements) services agreements, leases, M&A transactions, sponsorship agreements, assignment agreements and agreements for new products and services
  • Review and advise on legislation and regulations, as well as regulatory instruments issues by the Ontario Energy Board
  • Incorporate entities as needed for transactions
  • Anticipate and manage the (legal) risks connected with or resulting from the business strategy and operations
  • Participate in the functions and strategic plans of LOBs and provide training to the LOBs to assist them in accomplishing corporate goals
  • Manage work performed by external counsel and act as the interface between external counsel and Hydro One LOBs
  • Assist other members of Law Department

Selection Criteria:

  • Member in good standing with the Law Society of Ontario
  • Minimum 5 years of post-call experience as a corporate/commercial lawyer in a law firm or in house legal department
  • Strong organizational skills are needed
  • In-house legal experience, good knowledge about the energy sector and experience working in a regulated industry would be an asset
  • Able to collaborate with other lines of business including corporate functions (e.g. Finance, Accounting & HR) advising on legal risks, business strategies and other issues related to the company’s businesses
  • Show great leadership, are autonomous and have excellent legal and business acumen and judgement, giving you the confidence to provide value-added legal and strategic advice in a stressful environment
  • Possess good knowledge of MS-Office environment (Word, Excel and PowerPoint).

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.“Employer of the year 2025”Deadline: July 8th, 2025In the event you are experiencing difficulties applying to this job please consult our help page .We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

The Mearie Group – Vice President, IT & Chief Information Officer (CIO) / London Hydro – London, ON

Company: The Mearie Group

Location: London, ON

Expected salary:

Job date: Sat, 14 Jun 2025 22:11:17 GMT

Job description: Vice President, IT & Chief Information Officer (CIO)London, ONTake your career to unprecedented heights.
This is your transformative opportunity to elevate London Hydro’s reputation as a technology leader and to lead a talented team in a collaborative, innovation-driven environment.We are seeking an innovative and strategic technology leader with a proven track record in digital transformation, information systems, IT infrastructure, cybersecurity, SAP ERP, and large-scale IT project delivery. If you thrive in navigating complex challenges and shaping the digital future of an organization, this is your moment to make a lasting impact.In today’s rapidly evolving digital landscape, characterized by emerging technologies, sophisticated cybersecurity threats, and heightened regulatory expectations, IT plays a mission-critical role. As our Vice President, IT & CIO, you will define and execute London Hydro’s technology strategy to ensure robust, secure, and customer-centric operations.At this pivotal time, the successful candidate will be expected to dedicate focused leadership and strategic insight to two high-priority enterprise initiatives: * The successful completion and stabilization of the organization’s new S/4HANA-based Customer Information and Billing System, a cornerstone for future customer service innovation and operational efficiency.

  • A cross-functional, enterprise-wide regulatory effort, where the CIO will play a central role in supporting the development and defense of a comprehensive rate application before the regulator.

Both undertakings demand a CIO who is not only technically adept, but also collaborative, business-minded, and deeply engaged in enterprise-wide planning and execution.WHAT YOU WILL DO

  • Team Leadership: Provide direction, supervision and mentorship to multi-disciplinary IT teams to ensure excellence in performance, and professional growth.
  • Strategic Leadership: Contribute to the development and execution of London Hydro’s Strategic Plan in collaboration with the CEO and Executive team. Develop and execute a multi-year IT & Cybersecurity roadmap aligned with business objectives. Establish and achieve performance metrics for the division, ensuring innovation, operational excellence, customer-focused service, compliance, accountability, and alignment with desired business outcomes.
  • Enterprise Systems and Business Applications: Oversee the strategic direction, performance, operability, availability, management, and continuous improvement of IT-supported enterprise and departmental technology solutions, including major business applications, productivity tools, telephony systems, and end-user platforms, ensuring effective project management, strategic collaboration regarding goals and requirements, reliable performance, strong user support, and a positive, efficient end-user experience. Develop, implement, and monitor a comprehensive IT asset lifecycle-management program.
  • Systems Information & Digital Transformation: Continuously evaluate emerging technologies and trends, and recommend and champion the adoption of advanced technologies and integration strategies to support innovation, operational excellence, service delivery and customer satisfaction. Ensure seamless execution of IT projects with business goals and superior project delivery standards.
  • Cybersecurity, Risk Management & IT Governance: Oversee the development, implementation and operation of comprehensive IT cybersecurity protocols. Monitor and ensure compliance with industry and governmental mandates, including OEB regulations (e.g., Ontario Cyber Security Framework and the Ontario Cyber Security Standard), evaluate their impact on operations, and assist with change management. Champion the creation and deployment of effective IT risk mitigation strategies. Develop, implement and enforce IT policies, practices and robust governance frameworks. Develop, implement, and test, on a regular basis, disaster recovery plans and playbooks in support of business continuity. Champion a strong culture of cyber risk awareness and accountability.
  • IT Infrastructure, AMI, and OT Support: Oversee the capacity, reliability, availability, efficiency, performance and integration of IT infrastructure and assist with the organization’s enterprise disaster recovery and business continuity planning from an IT perspective. Provide strategic guidance and support on cloud migration strategies, security in multi-cloud and hybrid environments, and integration with on-premise systems. Oversee and guide AMI production support and projects, collaborating with cross-functional teams to optimize and integrate AMI systems into defined meter-to-cash processes. In collaboration with the Engineering & Operations division, ensure IT support for the Operations Technology (OT) strategy and OT Cybersecurity program.
  • Operational & Financial Management: Guide and oversee the preparation of annual operating and capital budgets for areas of responsibility. Ensure IT investments align with and achieve long‑term business objectives and maintain regulatory compliance. Drive continuous improvement to achieve greater efficiency, productivity, and cost-effectiveness.
  • Stakeholder Relations & External Representation: Cultivate strategic partnerships with vendors, technology partners, and key internal and external stakeholders. Prepare Board recommendations and participate at Board meetings. Represent London Hydro in industry forums, regulatory committees (e.g., OEB, IESO, EDA), and external consultations. Prepare proposals, presentations, reports, persuasive narrative evidence, arguments, recommendations, and supporting analyses.
  • Shared Services: Identify and promote shared services opportunities by offering the organization’s technology solutions and expertise to industry organizations within the province, generating value and fostering collaborative partnerships.

WHAT YOU WILL BRINGWe welcome applications from all candidates, including those whose knowledge, skills, and experience have been developed through alternative pathways from the requirements listed below. London Hydro, at its sole discretion, may deem a job applicant to meet the job requirements if they have sufficient skill, alternate education, and/or experience related to the role.

  • Successful completion of an Honours Bachelor degree from a recognized university. Additional, post-graduate education considered an asset.
  • Minimum of 10 years at a senior management level, with proven achievements specifically (but not limited to) in: Digital transformation, information systems, enterprise IT projects, project management, IT infrastructure optimization, advanced Cybersecurity, advanced metering infrastructure (AMI).
  • Relevant professional certifications (e.g., ITIL, CISSP, CISM, PMP, CMP) or similar credentials are considered an asset.
  • Expertise in Cybersecurity regulatory frameworks (e.g., OEB, NIST, NERC CIP, Privacy by Design).
  • Experience in a regulated industry, preferably the electricity / energy / utilities sector. Previous experience with SAP S/4HANA ERP / customer service and billing software preferred.
  • Strong understanding of regulations and compliance requirements, including OEB and OBCA codes and regulations.
  • Strong leadership, managerial, coaching, project management, change management and conflict resolution skills.
  • Extensive experience working with Boards, Executives, senior management and external contacts and agencies. Able to establish and maintain positive and effective cross-functional relationships at all levels of the organization. Strong business acumen.
  • Superior oral, written, presentation, and interpersonal communication skills, with the ability to simplify complex IT matters for a broad audience.
  • Proven track record in negotiating complex agreements and managing IT risks. Demonstrated ability to employ effective conflict / dispute resolution skills.
  • Research skills. Ability to exercise sound judgment. Advanced planning, project management, and problem-solving skills.
  • High degree of judgment, discretion and attention to detail.
  • Advanced proficiency in the use of Microsoft Suite and G-Suite.

WHY JOIN OUR TEAM

  • London Hydro has been recognized by Canada’s Top 100 Employers as one of the 2025 Southwestern Ontario’s Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.
  • Competitive Salary
  • Comprehensive Benefits Package, Including OMERS Pension Plan
  • Competitive Vacation Entitlements
  • Top-Up Leaves Program
  • Learning & Development Opportunities
  • Recognition & Social Programs
  • Wellness and Family Assistance Program
  • On-site Cafeteria & Free Fitness Centre
  • Corporate Cellphone
  • Hybrid Work Arrangement
  • Positive, Collaborative and Safety-Focus Culture

Want to learn more about what makes London Hydro a great place to work? Watch our short video , check our or visit our website at .SOUNDS LIKE A GOOD FIT? HOW TO APPLYWe invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) and email it to with the subject line Vice President, IT & CIODeadline to Apply: Friday, July 4, 2025BACKGROUND CHECKS & OTHER INFORMATIONThe successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment. We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.

The Mearie Group – Vice President, IT & Chief Information Officer (CIO) / London Hydro – London, ON

Company: The Mearie Group

Location: London, ON

Expected salary:

Job date: Sun, 15 Jun 2025 06:44:35 GMT

Job description: Vice President, IT & Chief Information Officer (CIO)London, ONTake your career to unprecedented heights.
This is your transformative opportunity to elevate London Hydro’s reputation as a technology leader and to lead a talented team in a collaborative, innovation-driven environment.We are seeking an innovative and strategic technology leader with a proven track record in digital transformation, information systems, IT infrastructure, cybersecurity, SAP ERP, and large-scale IT project delivery. If you thrive in navigating complex challenges and shaping the digital future of an organization, this is your moment to make a lasting impact.In today’s rapidly evolving digital landscape, characterized by emerging technologies, sophisticated cybersecurity threats, and heightened regulatory expectations, IT plays a mission-critical role. As our Vice President, IT & CIO, you will define and execute London Hydro’s technology strategy to ensure robust, secure, and customer-centric operations.At this pivotal time, the successful candidate will be expected to dedicate focused leadership and strategic insight to two high-priority enterprise initiatives: * The successful completion and stabilization of the organization’s new S/4HANA-based Customer Information and Billing System, a cornerstone for future customer service innovation and operational efficiency.

  • A cross-functional, enterprise-wide regulatory effort, where the CIO will play a central role in supporting the development and defense of a comprehensive rate application before the regulator.

Both undertakings demand a CIO who is not only technically adept, but also collaborative, business-minded, and deeply engaged in enterprise-wide planning and execution.WHAT YOU WILL DO

  • Team Leadership: Provide direction, supervision and mentorship to multi-disciplinary IT teams to ensure excellence in performance, and professional growth.
  • Strategic Leadership: Contribute to the development and execution of London Hydro’s Strategic Plan in collaboration with the CEO and Executive team. Develop and execute a multi-year IT & Cybersecurity roadmap aligned with business objectives. Establish and achieve performance metrics for the division, ensuring innovation, operational excellence, customer-focused service, compliance, accountability, and alignment with desired business outcomes.
  • Enterprise Systems and Business Applications: Oversee the strategic direction, performance, operability, availability, management, and continuous improvement of IT-supported enterprise and departmental technology solutions, including major business applications, productivity tools, telephony systems, and end-user platforms, ensuring effective project management, strategic collaboration regarding goals and requirements, reliable performance, strong user support, and a positive, efficient end-user experience. Develop, implement, and monitor a comprehensive IT asset lifecycle-management program.
  • Systems Information & Digital Transformation: Continuously evaluate emerging technologies and trends, and recommend and champion the adoption of advanced technologies and integration strategies to support innovation, operational excellence, service delivery and customer satisfaction. Ensure seamless execution of IT projects with business goals and superior project delivery standards.
  • Cybersecurity, Risk Management & IT Governance: Oversee the development, implementation and operation of comprehensive IT cybersecurity protocols. Monitor and ensure compliance with industry and governmental mandates, including OEB regulations (e.g., Ontario Cyber Security Framework and the Ontario Cyber Security Standard), evaluate their impact on operations, and assist with change management. Champion the creation and deployment of effective IT risk mitigation strategies. Develop, implement and enforce IT policies, practices and robust governance frameworks. Develop, implement, and test, on a regular basis, disaster recovery plans and playbooks in support of business continuity. Champion a strong culture of cyber risk awareness and accountability.
  • IT Infrastructure, AMI, and OT Support: Oversee the capacity, reliability, availability, efficiency, performance and integration of IT infrastructure and assist with the organization’s enterprise disaster recovery and business continuity planning from an IT perspective. Provide strategic guidance and support on cloud migration strategies, security in multi-cloud and hybrid environments, and integration with on-premise systems. Oversee and guide AMI production support and projects, collaborating with cross-functional teams to optimize and integrate AMI systems into defined meter-to-cash processes. In collaboration with the Engineering & Operations division, ensure IT support for the Operations Technology (OT) strategy and OT Cybersecurity program.
  • Operational & Financial Management: Guide and oversee the preparation of annual operating and capital budgets for areas of responsibility. Ensure IT investments align with and achieve long-term business objectives and maintain regulatory compliance. Drive continuous improvement to achieve greater efficiency, productivity, and cost-effectiveness.
  • Stakeholder Relations & External Representation: Cultivate strategic partnerships with vendors, technology partners, and key internal and external stakeholders. Prepare Board recommendations and participate at Board meetings. Represent London Hydro in industry forums, regulatory committees (e.g., OEB, IESO, EDA), and external consultations. Prepare proposals, presentations, reports, persuasive narrative evidence, arguments, recommendations, and supporting analyses.
  • Shared Services: Identify and promote shared services opportunities by offering the organization’s technology solutions and expertise to industry organizations within the province, generating value and fostering collaborative partnerships.

WHAT YOU WILL BRINGWe welcome applications from all candidates, including those whose knowledge, skills, and experience have been developed through alternative pathways from the requirements listed below. London Hydro, at its sole discretion, may deem a job applicant to meet the job requirements if they have sufficient skill, alternate education, and/or experience related to the role.

  • Successful completion of an Honours Bachelor degree from a recognized university. Additional, post-graduate education considered an asset.
  • Minimum of 10 years at a senior management level, with proven achievements specifically (but not limited to) in: Digital transformation, information systems, enterprise IT projects, project management, IT infrastructure optimization, advanced Cybersecurity, advanced metering infrastructure (AMI).
  • Relevant professional certifications (e.g., ITIL, CISSP, CISM, PMP, CMP) or similar credentials are considered an asset.
  • Expertise in Cybersecurity regulatory frameworks (e.g., OEB, NIST, NERC CIP, Privacy by Design).
  • Experience in a regulated industry, preferably the electricity / energy / utilities sector. Previous experience with SAP S/4HANA ERP / customer service and billing software preferred.
  • Strong understanding of regulations and compliance requirements, including OEB and OBCA codes and regulations.
  • Strong leadership, managerial, coaching, project management, change management and conflict resolution skills.
  • Extensive experience working with Boards, Executives, senior management and external contacts and agencies. Able to establish and maintain positive and effective cross-functional relationships at all levels of the organization. Strong business acumen.
  • Superior oral, written, presentation, and interpersonal communication skills, with the ability to simplify complex IT matters for a broad audience.
  • Proven track record in negotiating complex agreements and managing IT risks. Demonstrated ability to employ effective conflict / dispute resolution skills.
  • Research skills. Ability to exercise sound judgment. Advanced planning, project management, and problem-solving skills.
  • High degree of judgment, discretion and attention to detail.
  • Advanced proficiency in the use of Microsoft Suite and G-Suite.

WHY JOIN OUR TEAM

  • London Hydro has been recognized by Canada’s Top 100 Employers as one of the 2025 Southwestern Ontario’s Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.
  • Competitive Salary
  • Comprehensive Benefits Package, Including OMERS Pension Plan
  • Competitive Vacation Entitlements
  • Top-Up Leaves Program
  • Learning & Development Opportunities
  • Recognition & Social Programs
  • Wellness and Family Assistance Program
  • On-site Cafeteria & Free Fitness Centre
  • Corporate Cellphone
  • Hybrid Work Arrangement
  • Positive, Collaborative and Safety-Focus Culture

Want to learn more about what makes London Hydro a great place to work? Watch our short video , check our or visit our website at .SOUNDS LIKE A GOOD FIT? HOW TO APPLYWe invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) and email it to with the subject line Vice President, IT & CIODeadline to Apply: Friday, July 4, 2025BACKGROUND CHECKS & OTHER INFORMATIONThe successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment. We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.

Compass Group – Grill Cook, London Hydro, London, ON – London, ON

Company: Compass Group

Location: London, ON

Expected salary:

Job date: Thu, 05 Jun 2025 22:49:05 GMT

Job description: Working Title: Grill Cook, London Hydro, London, ON
Employment Status: Part-Time
Starting Hourly Rate: $18.50 per hour
Address: 111 Horton Street East London ON N6A 4H6
New Hire Schedule: Mon-Fri 7am – 3pmYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.Job SummaryConsidered a Line Cook responsible for running the grill operations. Prepares food and serves customers at the grill station in accordance with current applicable corporate standards, guidelines and regulations to ensure high-quality food service is provided.Essential Duties and Responsibilities:

  • Prepare a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment.
  • Prepare item for broiling, grilling, frying, sautéing or other cooking methods by portioning, battering, breading, seasoning and/or marinating.
  • Use established ticket-collection procedures during service. Responsible for records from area worked during service periods.
  • Comply with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
  • Stock and maintain sufficient levels of food products at line stations to assure a smooth service period.
  • Maintain a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment.
  • Follow proper plate presentation and garnish set up for all dishes.

Qualifications:Think you have what it takes to be one of our Grill Cooks? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

  • Two years working experience as a grill cook or in kitchen preparation and cooking.
  • FoodSafe Level 1 Certification.
  • Must be able to communicate clearly with managers, kitchen and dining room personnel.
  • Be able to work in a standing position for long periods of time (up to 9 hours).
  • Able to work in a fast-paced environment.
  • Excellent communication skills.
  • Physical ability to carry out the duties of the position.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Hydro One Networks – Director, Enterprise Architecture (Data & AI Platform) – Toronto, ON

Company: Hydro One Networks

Location: Toronto, ON

Expected salary:

Job date: Thu, 05 Jun 2025 22:37:52 GMT

Job description: 50483 – Toronto – Regular Not Applicable/OptionalHydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.It’s an exciting time to join the team at Hydro One!Job Description:The Director, Enterprise Architecture (Data and AI Platform) is accountable to ensure the business and technology architecture is aligned to enable the outcomes as laid out in the overall corporate strategy. To achieve this, Director, Enterprise Architecture must work closely with the leadership across Hydro One to understand the current business capability landscape, the outcomes currently being achieved, and the changes required to meet existing and future business strategy. With this information, Director, Enterprise Architecture (Data and AI Platform) will support the development of a defensible business capability investment plan which aligns with a strategic IT reference architecture.The Director, Enterprise Architecture (Data and AI Platform) is accountable for the following key services: planning and supporting stakeholders, enterprise governance, supporting Hydro One delivery teams, developing technology strategies, roadmaps, and reference architectures, and acting as digital centers of excellence (COE).Job Duties:The Director, Enterprise Architecture (Data and AI Platform) will report directly to the Vice President, Data Analytics and AI and will be required to:Planning and Supporting Stakeholders

  • Support the various stakeholders across the enterprise in the development and refinement of their data & AI business capabilities through combining people, processes, and technology, to support the stakeholder investment requirements needs to achieve the targeted business outcomes.

Enterprise Governance

  • Govern enterprise Data and AI platform assets. Governance artifacts include policies, principles, standards, patterns, and guidelines that Data and AI platform must follow. Governance includes the necessary collaboration across the enterprise to ensure adherence and the management of deviations from governance artifacts. Governance also includes the architecture methodologies, frameworks, languages, and tools that Hydro One leverages to support the practice across the enterprise.
  • Work in conjunction with the IT delivery teams for the Hydro One business capability realization views.
  • Oversee the Data platform landscape ensuring that technical debt, asset currency, and security vulnerabilities are addressed in a timely manner.
  • Support Hydro One Delivery Teams
  • Support delivery teams the development of solutions and guidance, and provide subject matter experts that support delivery teams to improve the quality of solutions and alignment with the governance objectives. Develop technology strategies, roadmaps, and reference architectures.
  • Understand the evolution of technologies, processes, and people and how they will be applied across Hydro One to meet the Corporate Strategic objectives. Strategies describe the approach, roadmaps provide the directions, and reference Data Platform architectures that inform the delivery of solutions.

Digital Centers of Excellence (COE)

  • Provide COE’s Data Platform deliver services across the enterprise to delivery teams and stakeholders in order that they can leverage technology easily to achieve the desired outcomes:
  • Governance of the service technology ensuring the proper use, documentation, and financial accountability.
  • Subject Matter Experts to advise stakeholders on the use of the technology, services, and obligations of all parties.
  • Development resources or access to preferred partners to assist with the development of solutions for the stakeholder, and
  • Support of solutions where agreed.
  • Provide visible leadership to develop and maintain a safe and healthy workplace.
  • Create value for our customers both internal and external.
  • Create a culture and maintain a work environment where all can be fully engaged.
  • Interface with senior management of Hydro One as required to ensure requirements are met with respect to:
  • Managing/enacting Strategic IT imperatives
  • Setting and driving the IT Innovative/digital agenda
  • Driving data to insights with tools and analytics
  • Application technology
  • Execution of approved annual IT architecture programs
  • Ensure Data Platform Architecture team performance towards:
  • Data Platform maintains controls to the principles, standards, guidelines and reference architectures that all solutions will follow
  • Translation of agreed to strategic requirements into usable enterprise information architecture the overseeing of mapping of enterprise information architecture models to package application models, to determine impact or assess suitability of vendor solutions to enterprise information architecture requirements when necessary
  • Mapping and auditability of information assets as they flow from upstream legacy, package, or custom development and interfaces to downstream analytical applications, thus ensuring optimal transparency, quality, consistency and controlled redundancy across the enterprise
  • Participating in the definition of technical standards and guidelines that pertain to data and information use, security, access and governance (including defining accountabilities in support of data quality mandates)
  • Ensuring that existing data/information assets are identified, stewarded and leveraged across the enterprise (IT and OT) to minimize redundancy and total cost ownership.
  • Ensuring that the enterprise information architecture maps to the enterprise architecture
  • Ensuring a focus on information/data quality by supporting/development and publication of enterprise data standards such as a common business vocabulary, naming conventions, data standards, transformation rules and related enterprise consistency specifications
  • Constructing, refine and maintain information models, as needed, to meet business requirements
  • Ensuring timely and appropriate information models exist to aid projects
  • Develop a model management strategy in support of enterprise reuse and data-sharing objectives
  • Facilitating consistent business analysis, information acquisition analysis and design, data access analysis and design, archiving and recovery strategies, security, and change management at the enterprise level
  • Validating audit objectives and assist with creation of audit plans to ensure continued data integrity and transparency
  • Establishing guidelines for reporting procedures on the reuse of enterprise information architecture artefacts
  • Analyzing information to evaluate the effectiveness of controls, determine the accuracy of reports, and monitor the efficiency and security of operations
  • Reviewing audit reports to ensure findings and recommendations are acted on
  • Coordinating new development activities and ensure they are consistent and well integrated with the established enterprise information architecture, using metadata management and/or a repository to promote reuse and standards adoption
  • Assisting in post-implementation continuous-improvement efforts to enhance performance and provide increased functionality
  • Participating in key project design reviews as part of the methodology process to ensure application designs adhere to enterprise information architecture guidelines
  • Support definition of Data Platformyearly strategic resource allocation and related IT budget for ISD.
  • Establish and maintain key partner relationships with internal Hydro One Business units as part of the DTS Division.
  • Support the management of the various Hydro One Line of Business needs ensuring communicated needs are balance against resource capacities and agreed to prioritizations.
  • Assist provide the necessary business leadership to oversee the review of all completed IT projects to Business Case identified deliverables, including anticipated “Value Return”.

Required Skills and Experience:

  • Bachelor’s degree in computer science, information systems or a related study (such as library science), or equivalent related project experience.
  • In-depth Data Platform Architecture knowledge/experience – 15 years of experience in IT with a preference of 10+ years of IT Architecture design experience in a senior leadership role.
  • Knowledgeable in the design and construction of information architectures that enable well-integrated transactional, collaborative and analytical systems.
  • Data/information modeling expertise at the enterprise level
  • Understanding of common information architecture frameworks
  • Understanding of differences between relational modeling and object modeling
  • Knowledge of problem analysis, structured analysis, and design and programming techniques
  • Knowledge of or experience with one or more multiuser, multitasking operating systems
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs
  • Ability to establish and maintain a high level of customer trust and confidence
  • Strong analytical and conceptual skills; ability to create original concepts/theories for a variety of stakeholders
  • Ability to analyze project, program and portfolio needs, as well as determine resources needed to meet objectives and solve problems that involve remote and elusive symptoms, often spanning multiple environments in a business area.
  • Knowledge of project planning and management, including scope, time and resource management.
  • Experience creating information policy to support effective design of information systems and use of information across the enterprise.
  • Experience with various information modeling techniques (such as data flow diagrams, entity-relationship diagrams or create/read/update/delete matrices).
  • Familiarity with business intelligence and data warehousing development techniques.
  • High-level understanding of relational database management systems and other data structures.
  • Experience with process redesign methods (such as business process re engineering, Six Sigma or total quality management) and tools (such as Proforma, IDS Scheer, Computas, Telelogic or Mega).
  • Knowledgeable various aspects of designing and constructing business processes, functions and organizational structures.

Skills, Education and Experience:

  • Demonstrated Leadership and problem solving skills
  • Strong relationship development/communication skills
  • Experience with a North American regulated electric power and natural gas utility industry preferred

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.Deadline: June 16th, 2025In the event you are experiencing difficulties applying to this job please consult our help page .We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Toronto Hydro – Contract, Financial Analyst – Toronto, ON

Company: Toronto Hydro

Location: Toronto, ON

Expected salary:

Job date: Thu, 12 Jun 2025 02:20:36 GMT

Job description: Reporting to the Manager, Finance Management Reporting; the Financial Analyst, contributes to the overall success of the organization by effectively executing accounting, budgeting and reporting responsibilities and providing value added financial activities.KEY RESPONSIBILITIES:

  • Provide timely and accurate month-end support, including journal entries (e.g. accruals, allocations, etc.) and account reconciliations
  • Prepare monthly, quarterly and annual schedules and reports, variance analysis on operating expenditures, other income, and other supporting schedules for management and external financial reporting
  • Provide reliable financial information, analysis and operational support related to electricity regulatory filings, tax provision reporting requirements and other internal management reporting requirements
  • Provides support and recommendations in the area of financial policy, liaising as the primary financial contact for assigned business unit(s) and/or supporting business units with core back-office financial responsibilities
  • Provide timely support and inputs in the forecasting and budgeting process through analysis of results and collection of inputs from the assigned business unit(s).
  • Implements risk management and internal controls, including assessment and monitoring whether internal controls in place are adequately designed and operating effectively and in compliance with accounting, organizational and regulatory policies
  • Provide support in various ad hoc projects and tasks as needed

REQUIREMENTS:

  • Three (3) or more years of progressive financial analysis experience
  • Working towards Chartered Professional Accounting (CPA) designation in Canada (preference will be given to candidates who have completed their CPA designation)
  • Bachelor’s degree in Accounting, Business Administration, Finance
  • Solid understanding of accounting standards/policy, International Financial Reporting Standards (IFRS) related to capitalization
  • Advanced Excel skills and experience with Microsoft Office applications, including PowerPoint and Word
  • Working experience with complex ERP systems (SAP preferred), data analysis and reporting tools; demonstrated ability to work with large volumes of data
  • Detailed oriented and demonstrates strong business acumen
  • Excellent written and verbal communication skills and demonstrated ability to effectively communicate with people at all levels of the organization
  • Demonstrates customer focus and able to build strong relationships across the business
  • Champions change, productivity and Innovation: Accepts uncertainty as part of the needed change; willing to change the status quo; able to decipher needs of the organization and problem solve difficult situations; innovator problem solver
  • Drives results and accountability: Approaches work with a positive (“can do”) attitude, works diligently to meet goals, and initiates activities to improve team performance and results. Excellent analytical, organization and planning skills
  • Maintains confidentiality over sensitive information

Toronto Hydro has introduced a Hybrid Work Arrangement. This position allows for remote work up to three days per week, based on business needs. Employees will be required to come onsite on those days when they are involved in activities that they or their leader feel are better conducted in person. You are expected to live in Ontario and within reasonable commuting distance of the office.Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our .

Hydro One Networks – Director, Enterprise Architecture – Toronto, ON

Company: Hydro One Networks

Location: Toronto, ON

Expected salary:

Job date: Tue, 03 Jun 2025 22:28:03 GMT

Job description: 50483 – Toronto – Regular Not Applicable/OptionalHydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.It’s an exciting time to join the team at Hydro One!The Director, Enterprise Architecture is accountable to ensure the business and technology architecture is aligned to enable the outcomes as laid out in the overall corporate strategy. To achieve this, Director, Enterprise Architecture must work closely with the leadership across Hydro One to understand the current business capability landscape, the outcomes currently being achieved, and the changes required to meet existing and future business strategy. With this information, Director, Enterprise Architecture will support the development of a defensible business capability investment plan which aligns with a strategic IT reference architecture.The Director, Enterprise Architecture is accountable for the following key services: planning and supporting stakeholders, enterprise governance, supporting Hydro One delivery teams, developing technology strategies, roadmaps, and reference architectures, and acting as digital centers of excellence (COE).Job Duties:The Director, Enterprise Architecture will report directly to the Vice President Business Solutions and will be required to:Planning and Supporting Stakeholders

  • Support the various stakeholders across the enterprise in the development and refinement of their business capabilities through combining people, processes, and technology, to support the stakeholder investment requirements needs to achieve the targeted business outcomes.

Enterprise Governance

  • Govern enterprise assets. Governance artifacts include policies, principles, standards, patterns, and guidelines that all IT investment solutions must follow. Governance includes the necessary collaboration across the enterprise to ensure adherence and the management of deviations from governance artifacts. Governance also includes the architecture methodologies, frameworks, languages, and tools that Hydro One leverages to support the practice across the enterprise.
  • Work in conjunction with the IT delivery teams for the Hydro One business capability realization views.
  • Oversee the IT landscape ensuring that technical debt, asset currency, and security vulnerabilities are addressed in a timely manner.
  • Support Hydro One Delivery Teams
  • Support delivery teams the development of solutions and guidance, and provide subject matter experts that support delivery teams to improve the quality of solutions and alignment with the governance objectives. Develop technology strategies, roadmaps, and reference architectures.
  • Understand the evolution of technologies, processes, and people and how they will be applied across Hydro One to meet the Corporate Strategic objectives. Strategies describe the approach, roadmaps provide the directions, and reference architectures that inform the delivery of solutions.

Digital Centers of Excellence (COE)

  • Provide COE’s deliver services across the enterprise to delivery teams and stakeholders in order that they can leverage technology easily to achieve the desired outcomes:
  • Governance of the service technology ensuring the proper use, documentation, and financial accountability.
  • Subject Matter Experts to advise stakeholders on the use of the technology, services, and obligations of all parties.
  • Development resources or access to preferred partners to assist with the development of solutions for the stakeholder, and
  • Support of solutions where agreed.
  • Provide visible leadership to develop and maintain a safe and healthy workplace.
  • Create value for our customers both internal and external.
  • Create a culture and maintain a work environment where all can be fully engaged.
  • Interface with senior management of Hydro One as required to ensure requirements are met with respect to:
  • Managing/enacting Strategic IT imperatives
  • Setting and driving the IT Innovative/digital agenda
  • Driving data to insights with tools and analytics
  • Application technology
  • Execution of approved annual IT architecture programs
  • Ensure Technology Architecture team performance towards:
  • Defining and maintaining the principles, standards, guidelines and reference architectures that all solutions will follow
  • Translation of agreed to strategic requirements into usable enterprise information architecture the overseeing of mapping of enterprise information architecture models to package application models, to determine impact or assess suitability of vendor solutions to enterprise information architecture requirements when necessary
  • Mapping and auditability of information assets as they flow from upstream legacy, package, or custom development and interfaces to downstream analytical applications, thus ensuring optimal transparency, quality, consistency and controlled redundancy across the enterprise
  • Participating in the definition of technical standards and guidelines that pertain to data and information use, security, access and governance (including defining accountabilities in support of data quality mandates)
  • Ensuring that existing data/information assets are identified, stewarded and leveraged across the enterprise (IT and OT) to minimize redundancy and total cost ownership.
  • Ensuring that the enterprise information architecture maps to the enterprise architecture
  • Ensuring a focus on information/data quality by supporting/development and publication of enterprise data standards such as a common business vocabulary, naming conventions, data standards, transformation rules and related enterprise consistency specifications
  • Constructing, refine and maintain information models, as needed, to meet business requirements
  • Ensuring timely and appropriate information models exist to aid projects
  • Develop a model management strategy in support of enterprise reuse and data-sharing objectives
  • Facilitating consistent business analysis, information acquisition analysis and design, data access analysis and design, archiving and recovery strategies, security, and change management at the enterprise level
  • Validating audit objectives and assist with creation of audit plans to ensure continued data integrity and transparency
  • Establishing guidelines for reporting procedures on the reuse of enterprise information architecture artefacts
  • Analyzing information to evaluate the effectiveness of controls, determine the accuracy of reports, and monitor the efficiency and security of operations
  • Reviewing audit reports to ensure findings and recommendations are acted on
  • Coordinating new development activities and ensure they are consistent and well integrated with the established enterprise information architecture, using metadata management and/or a repository to promote reuse and standards adoption
  • Assisting in post-implementation continuous-improvement efforts to enhance performance and provide increased functionality
  • Participating in key project design reviews as part of the methodology process to ensure application designs adhere to enterprise information architecture guidelines
  • Support definition of ISD yearly strategic resource allocation and related IT budget for ISD.
  • Establish and maintain key partner relationships with internal Hydro One Business units as part of the ISD Division.
  • Support the management of the various Hydro One Line of Business needs ensuring communicated needs are balance against resource capacities and agreed to prioritizations.
  • Assist provide the necessary business leadership to oversee the review of all completed IT projects to Business Case identified deliverables, including anticipated “Value Return”.

Required Skills and Experience:

  • Bachelor’s degree in computer science, information systems or a related study (such as library science), or equivalent related project experience.
  • In-depth IT Architecture knowledge/experience – 15 years of experience in IT with a preference of 10+ years of IT Architecture design experience in a senior leadership role.
  • Knowledgeable in the design and construction of information architectures that enable well-integrated transactional, collaborative and analytical systems.
  • Data/information modeling expertise at the enterprise level
  • Understanding of common information architecture frameworks
  • Understanding of differences between relational modeling and object modeling
  • Knowledge of problem analysis, structured analysis, and design and programming techniques
  • Knowledge of or experience with one or more multiuser, multitasking operating systems
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs
  • Ability to establish and maintain a high level of customer trust and confidence
  • Strong analytical and conceptual skills; ability to create original concepts/theories for a variety of stakeholders
  • Ability to analyze project, program and portfolio needs, as well as determine resources needed to meet objectives and solve problems that involve remote and elusive symptoms, often spanning multiple environments in a business area.
  • Knowledge of project planning and management, including scope, time and resource management.
  • Experience creating information policy to support effective design of information systems and use of information across the enterprise.
  • Experience with various information modeling techniques (such as data flow diagrams, entity-relationship diagrams or create/read/update/delete matrices).
  • Familiarity with business intelligence and data warehousing development techniques.
  • High-level understanding of relational database management systems and other data structures.
  • Experience with process redesign methods (such as business process re engineering, Six Sigma or total quality management) and tools (such as Proforma, IDS Scheer, Computas, Telelogic or Mega).
  • Knowledgeable various aspects of designing and constructing business processes, functions and organizational structures.

Skills, Education and Experience:

  • Demonstrated Leadership and problem solving skills
  • Strong relationship development/communication skills
  • Experience with a North American regulated electric power and natural gas utility industry preferred

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.Deadline: June 16th, 2025In the event you are experiencing difficulties applying to this job please consult our help page .We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

The Mearie Group – Manager-Contact Centre/ London Hydro – London, ON

Company: The Mearie Group

Location: London, ON

Expected salary:

Job date: Tue, 03 Jun 2025 22:51:10 GMT

Job description: Manager-Contact CentreWhat if your leadership could shape how thousands rely on essential services every day?London Hydro is seeking a Manager-Contact Centre to drive excellence and optimize our end-to-end customer service and billing operations across voice and digital platforms.Reporting to the Director, Customer Service & Billing, you will play a key role in ensuring high-quality service delivery for electricity and water billing, driving digital transformation, maintaining regulatory compliance, and fostering a customer-first culture. This is a pivotal leadership opportunity for an experienced professional ready to manage a high-performing Contact Centre team and champion innovative service enhancements that meet the evolving needs of our customers.Don’t see yourself ticking every box? If you’re passionate about joining London Hydro, we still want to hear from you. We know that no candidate has every qualification listed, and you could be exactly the person we’re looking for.ABOUT LONDON HYDROJoin the dynamic team at London Hydro, a high-performing and award-winning electricity distributor dedicated to delivering safe and reliable services. We proudly serve over 166,000 customers in London, Ontario, making us the largest urban local distribution company (LDC) in Southwestern Ontario. As a leader in the energy sector and the community, we continue to set a standard for excellence.Why Join Our Team?

  • London Hydro has been recognized by Canada’s Top 100 Employers as one of the 2025 Southwestern Ontario’s Top Employers. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.
  • Empowering You: Imagine the satisfaction of knowing that your work directly contributes to your community’s well-being. Whether it’s enhancing services, supporting vital infrastructure, or fostering innovation, you’ll play a key role in keeping our communities thriving and connected.
  • Safety First: We take safety seriously. All our employees receive comprehensive training and support to work safely and follow best practices. Your commitment to safety will make a difference every day.
  • Culture: We foster a culture of respect, collaboration, creativity, accountability and empathy. We take the time to communicate, mentor new team members, celebrate successes and build lasting connections.
  • Continuous Learning: Technology evolves, and so do we. From mastering new tools and systems to exploring smart grid innovations, you’ll have opportunities for growth. We invest in your development because we believe in progress.
  • Living in London: Whether you seek the urban lifestyle of a big city or the appeal and security of a mid-size community, the City of London and the surrounding area are great places to live, raise a family, and enjoy life.
  • Benefits and Compensation Package: We offer a comprehensive compensation package which includes both financial and non-financial benefits designed to support your overall well-being. Here’s what you can expect:
  • Competitive Annual Salary
  • Comprehensive Benefits Package, Including OMERS Pension Plan
  • Vacation: Competitive vacation days with credit for professional experience
  • Top-Up Leaves: Maternity/Parental Leaves Top-Up Program
  • Paid Appointments: Allotment for paid medical and dental appointments.
  • Professional Development: Opportunities for professional growth and development.
  • Training and Development: Access to various training and development programs.
  • Recognition & Social Programs: A variety of recognition and engagement initiatives, as well as social events, that celebrate and acknowledge our employees’ accomplishments.
  • Wellness: Wellness Program and Employee and Family Assistance Program.
  • On-site Amenities: Cafeteria; Free Fitness Centre for all employees.
  • Corporate Cellphone: Provided to all employees.
  • Work Arrangement: We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.

Want to learn more about what makes London Hydro a great place to work? Watch our short video , check our or visit our website at .WHAT YOU WILL DO

  • Team Leadership: Manage and provide technical and administrative direction, coaching and support to Contact Centre team. Oversee team’s development through QA monitoring, one-on-one performance feedback, and continuous training.
  • Operational Leadership: Manage day-to-day Contact Centre operations (Internal and Contracted) to consistently meet OEB Service Quality Indicators (SQIs), Service Level Agreements (SLAs), customer satisfaction targets, and internal quality standards. Oversee workforce planning, scheduling, and seasonal staffing adjustments. Monitor agent performance, queue activity, and daily service metrics across all contact channels. Ensure frontline agents are equipped to handle high-volume contact types including billing, payments, and move-related requests.
  • Customer Experience & Coaching: Lead a customer-first culture through direct coaching of Supervisors, Leads, and frontline agents. Leverage CSAT results, customer sentiment, and (Voice of the Customer) VOC data to identify service gaps and guide improvement. Manage escalation resolution, empathy-based communication, and knowledge base accuracy.
  • Innovation & Digital Transformation: In consultation with IT, develop and execute enhancements the Contact Centre’s digital strategy and self-service platforms. Champions the updates, maintenance and effective use of the Customer Information System (CIS), London Hydro customer portals and Genesys Cloud (CAAS) to ensure consistent, high-quality service, and liaise with IT as required. Promote automation and digital channel adoption to improve customer satisfaction and efficiency and reduce call volumes. Provide input on enterprise-level transformation initiatives.
  • Compliance & Data Governance: Ensure regulatory compliance (OEB, MFIPPA, PIPEDA, Ministry of Energy rules, IHSA and London Hydro policies) and audit readiness. Promote private & secure handling of customer data and maintain internal controls for account access and interaction logging.
  • Stakeholder Engagement & Billing Integration: Coordinate with Billing, Collections, Communications, Regulatory, Finance, and Field Operations to align on process handoffs and customer messaging. Ensure agents are trained to support billing related inquiries, rate plans, and payment program questions. Prepare the Contact Centre for upcoming billing changes and new customer types (e.g. electrification and net metering initiatives). Represent the Contact Centre in cross-functional utility projects and industry working groups.
  • Analytics & Performance Reporting: Track and analyze key performance indicators including service levels, QA scores, first-contact resolution, and digital channel usage. Use performance insights to adjust staffing plans, inform training priorities, and recommend process improvements. Deliver regular performance updates to senior management, highlighting trends, risks, and mitigation strategies.
  • Safety: Ensure personal and direct reports’ adherence to all Occupational Health & Safety Act rules and regulations, IHSA safety Rules, London Hydro Safe Work Practice, Environmental policies, and Health & Safety policies. Ensure all incidents, injuries, and hazards are reported and reviewed and that corrective actions are taken. Complete workplace audits, action items and follow-ups.
  • Perform other duties related to the above job purpose.

WHAT YOU WILL BRINGWe welcome applications from all candidates, including those whose knowledge, skills, and experience have been developed through alternative pathways from the requirements listed below. London Hydro, at its sole discretion, may deem a job applicant to meet the job requirements if they have sufficient skill, alternate education, and/or experience related to the role.

  • Successful completion of a Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related discipline from a recognized university PLUS additional specialized training.
  • Minimum seven (7) years of progressive experience in Customer Service, Contact Centre leadership, or digital service operations, preferably within a regulated utility or public sector environment.
  • Certification in credit risk management is preferred.
  • Training or, utility regulation, utility billing, or collections operations is preferred.
  • Strong working knowledge of Ontario Energy Board (OEB) customer service rules, privacy legislations (MFIPPA/PIPEDA), Ministry of Energy guidelines, and customer interaction compliance requirements.
  • Familiarity with electricity rate structures and programs (e.g., Time-of-Use, Ultra-Low Overnight, Tiered pricing) and their impact on customer service delivery.
  • Experience managing SAP IS-U/S4HANA, Genesys Cloud (CAAS), or other enterprise CIS and telephony systems.
  • Demonstrated ability to liaise with senior leadership, respond to escalations, and represent the Contact Centre in cross-functional and external stakeholder forums.
  • Excellent communication skills with experience in reporting, executive presentations, and managing public-facing teams.
  • Position necessitates a high degree of confidentiality and discretion.
  • Proven team leadership and coaching abilities, particularly in unionized and high-volume environments.
  • Strong analytical, organizational, and time management skills with the ability to balance short-term service delivery with long-term improvement initiatives.
  • Proficiency in Microsoft Office Suite, including Excel and reporting tools.
  • Valid Driver’s License Class G.

SOUNDS LIKE A GOOD FIT? HOW TO APPLYWe invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) and email it to with the subject line Manager Contact CentreDeadline to Apply: Friday, June 13, 2025BACKGROUND CHECKSThe successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.OTHER INFORMATIONWhile we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada.London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment. We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.