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Company: Index Exchange
Location: Toronto, ON
Job description: About Index:We shaped the earliest forms of ad tech, and we’re looking for the technical expertise to help shape its future. Our customers have unique problems that can only be solved at internet scale, and that’s where the technical skills of our team make a real difference.Our exchange handles more than 450 billion requests every day (for comparison Google serves an estimated 9 billion searches a day), all running in our own global data centers. Every member of our technology team has an enormous amount of autonomy in building and managing our systems to support and enable our growing level of scale. Through the transparency of our technology, dedication to innovation and integrity, and long-standing customer relationships, we lead through change.What’s it like to work at Index?We have more than 600 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers.Index is an exciting and fast-paced place to work. We’re built on our values of change, support, learning and teaching, trust, and intention. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.Our culture of success is truly supportive and collaborative. In working together across our teams, we’re continually investing in the people and technology to solve the industry’s most complex problems. As we extend the promise of ad tech to every channel, we’re looking for talented engineers to help advance Index, and the industry, forward.About The RoleWe are seeking an experienced Engineering Lead Manager with a strong background to lead and develop a high-performance team of engineers. The ideal candidate is an experienced developer who is eager to demonstrate leadership and technical acumen by offering guidance, mentorship, and direction to our teams. For over 20 years, IX has been known as the change agents of digital advertising – innovators who help shape how our industry reacts to new challenges and shifts in the market. As a result, we’ve been able to partner with some of the most prominent players in the media industry including Hearst, Disney, and Meredith Corporation among many others.Here’s What You’ll be Doing
- Team Leadership: Build and lead a world-class team, fostering a culture of innovation, collaboration, and accountability. Provide mentorship, guidance, and professional development opportunities to team members.
- Technical Expertise: Possess a deep understanding withing agile environments, with a focus on working collaboratively with marketing, sales, advertising
- Software Engineering Skills: Collaborate with software engineering teams to implement best practices in the software development life cycle, including designing scalable and resilient systems.
- Reporting and Metrics: Develop and maintain meaningful performance metrics and reporting mechanisms to track the health and reliability of our systems. Use data-driven insights to guide decision-making and triaging.
- Project Management: Act as a technical leader on projects, architecting the design of projects to meet the needs of the business outcome, and to align with existing architectural vision. Collaborate with subject matter experts and with a network of peers to ensure on-time quality delivery.
Here’s What You Need
- Strong software engineering skills, including proficiency in programming languages such as Golang, React, Angular
- Demonstrable expertise in API design/development. Experience in designing, developing and testing high quality APIs and UI applications
- Exceptional leadership and team-building skills with a track record of developing high-performing teams with at least 4 years of experience in that role.
- Excellent problem-solving skills, the ability to think differently, and an understanding that compromise, negotiation and practicality are important qualities
- Excellent communication skills, with the ability to collaborate effectively with cross-functional teams.
Why You’ll Love Working Here
- Comprehensive health, dental, and vision plans at no cost to you
- Time off and flexible work schedules
- Retirement plan with a 5% company match
- Stock options and equity packages
- Generous parental leave
- Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
- Home office stipend
- Community engagement opportunities and donation-matching program
- Annual virtual company retreats and regular community-led team events
Equal employment opportunityAt Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification-diversity is the human experience. For those who show grit, passion, and humility-Index will welcome you.Accessibility for applicants with disabilitiesIndex Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you’d like to request a reasonable accommodation.*COVID-19 guidance: We have re-opened offices in various cities following local guidelines, but are continuing to maintain a flexible work environment
Index is seeking an Engineering Lead Manager to join their team of over 600 employees globally. The role involves leading and developing a team of engineers, collaborating with software engineering teams, and implementing best practices in software development. The ideal candidate will have strong leadership skills, experience in API design/development, and proficiency in programming languages such as Golang, React, and Angular. Index offers comprehensive health benefits, flexible work schedules, stock options, and a supportive work culture that celebrates diversity and inclusivity. They are committed to equal employment opportunities and providing accommodations for applicants with disabilities. Office re-openings are following local guidelines, but a flexible work environment is maintained.
Job Description:
We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to clients and resolving any issues or queries they may have. You will also be responsible for processing orders, entering data accurately, and maintaining customer accounts.
To be successful in this role, you must have excellent communication skills, a positive attitude, and the ability to work well under pressure. Prior experience in customer service is preferred, but not required. Training will be provided for the right candidate.
Responsibilities:
– Provide outstanding customer service to clients via phone, email, and in person
– Process orders accurately and efficiently
– Resolve customer inquiries and issues in a timely manner
– Maintain customer accounts and update information as needed
– Assist with other administrative tasks as needed
Qualifications:
– High school diploma or equivalent
– Excellent communication and interpersonal skills
– Strong attention to detail and accuracy
– Ability to multi-task and work well in a fast-paced environment
– Prior customer service experience is a plus
If you are looking to join a dynamic team and grow your career in customer service, we would love to hear from you. Please apply with your resume and a cover letter outlining why you would be a great fit for this role.
Expected salary:
Job date: Thu, 25 Apr 2024 00:54:24 GMT
