NPower Canada – Specialist, Alumni Advancement – Bilingual – Toronto, ON

Company: NPower Canada

Location: Toronto, ON

Job description: About NPower CanadaNPower Canada is a charitable organization that creates pathways to economic prosperity for Canada’s underserved youth and adults by launching them into meaningful and sustainable digital careers. NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US. As a national employment program, NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent who are equipped with in-demand digital skills and are primed to succeed in the workplace.As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.NPower Canada is a certified Great Place to Work® in 2023 and named a 2023 Best Workplace™ for Giving Back.What We Offer:

  • Flexible work hours based on your function, promoting work-life balance. Our work environment is a hybrid of in-office and remote work, depending on your role and project requirements
  • Comprehensive extended health care coverage with 100% premium cost paid by the employer
  • A retirement savings plan with a generous matching contribution
  • Opportunities for career development and tuition reimbursement
  • A clear path for career advancement within a growing organization
  • An equipment allowance and provided computer equipment
  • Starting annual vacation of three weeks, with additional paid time off during the final week of December
  • Generous paid Federal and Provincial holidays, personal days, and sick leave

Position SummaryThis is a new and exciting opportunity for a results-focused and experienced human services professional to work in a highly collaborative, team-oriented atmosphere. Reporting to the Manager, Alumni Programs, the Specialist, Alumni Advancement – Bilingual supports alumni relationship and community management and facilitates group and individual career development coaching to youth and adults facing barriers as they navigate career advancement within tech-enabled fields. This role works closely with Manager, Alumni Programs to provide a high level of administrative and logistical support to deliver virtual career coaching sessions, career development workshops, networking events and micro certification programs.Accountabilities & DeliverablesAlumni Relations and Community Management

  • Curates a digital community experience with the alumni and network(?) through communication channels (LinkedIn, Alumni Newsletter, Emails), sharing upcoming workshops, events and regional opportunities available to support career advancement, such as networking opportunities and job fairs
  • Write and post engaging marketing copy to help promote events, workshops, services or program offerings, collaborating with Marketing and Communications team members as necessary
  • Some email marketing to engage alumni in opportunities for 3rd party programs, with the use of Salesforce and Pardot
  • Coordinate content schedule (communication, events and workshops), and collaborate with the Alumni Services team to execute plans
  • Identify opportunities for evaluation, and assist with data collection and tracking, including employment, income and education status
  • Coordinate with Regions and Employer Engagement to better understand various Labour Market trends, and opportunities (i.e. industry needs, networking opportunities, job fairs
  • Research and design career advancement frameworks and workshops, ensuring alumni are able to gain independence in their career advancement journeyRespond to inquiries from the Alumni Services account, answering questions about upcoming workshops, events, and programs

Career Preparation, Development and Coaching

  • Design learning experiences through workshops and events in response to emerging needs noted by alumni, employers, IT job markets and NPower Canada
  • Facilitate NPower Canada’s Alumni virtual workshops and host virtual events focused on job search and soft skills needed to advance a career
  • Provide effective individual/group job search and advancement support and coaching to alumni (resume tailoring, LinkedIn profile optimization, interview preparation, soft skill development, understanding one’s career path, planning for career growth)
  • Utilize counselling techniques such as motivational interviewing and solution-focused approaches to support participants in developing employment-ready behaviours
  • Collect labour market information for participants regarding job openings, entry and skill requirements, and other occupational information
  • Knowledge or curiosity about IT employment, and associated networking and learning opportunities
  • Provide participants with wraparound community resources such as referrals to recreational activities, housing, food, clothing and relevant mental health services

Program Coordination

  • Participate in program planning meetings and assist with administrative and implementation tasks as defined by the Manager, Alumni Programs
  • Coordinate and supervise the delivery of virtual certification programs to maximize a positive student experience for all alumni and staff
  • Manage all interactions with alumni through virtual environments to foster enriching educational experiences and build safe digital learning communities
  • Actively respond to participant requests to troubleshoot issues, provide resources, and escalate incidents
  • Perform all coordination required for self-directed certification programs, where alumni are expected to find answers to any course-based technical questions, with staff providing troubleshooting support on learning platforms (Blackboard and Coursera)
  • Maximize program success rates by tracking participant progress, identifying and addressing concerns with tact and timeliness to create sustainable positive outcomes
  • Keep accurate records of all alumni interactions by documenting all communications through CRM (Salesforce)
  • Attend daily scrum team meetings to report program status updates
  • Maintain high level of communication with team members and Manager, Alumni Programs through phone, email, Slack, and Google Workspace
  • Assist in staff and volunteer training or onboarding, as needed
  • Implement appropriate interventions to address behavioural issues or learning difficulties that encourage motivation and engagement

Who you are

  • 3+ years in career coaching, preferably with a diverse clientele who have faced barriers to employment or seeking opportunities to grow their careers
  • Bilingual English/French is a must
  • Post-secondary education in Career Counseling, Social Service Work, Education, Adult Education, Administration, Communications, or a comparable post-secondary diploma or degree related to Education and Training with a background in technology
  • Translate written and verbal material from French to English and vice versa, while maintaining meaning and ensuring high quality
  • Highly tech-savvy with experience navigating digital platforms and managing engagement through virtual learning environments
  • Excellent presentation skills and experience in designing and facilitating engaging and interactive workshops and events developed for a diverse audience
  • Adaptable, creative, curious and highly collaborative with a desire to consider the needs of all stakeholders when creating programs and services that reflect the changing needs to employers
  • Excellent verbal, written, and interpersonal communication skills in both English and French, with a desire to engage Alumni communities through all of our programs and services
  • Excellent teamwork skills and proven ability to develop and maintain positive working relationships with key stakeholders, partners and colleagues
  • Demonstrated ability to maintain a safe, professional, and supportive virtual service environment
  • Experience working with participants of all backgrounds including people with disabilities, 2SLGBTQ+, low-income, women and gender-diverse, Indigenous and racialized youth
  • High level of resilience and emotional intelligence with an ability to maintain a supportive and constructive atmosphere despite encountering difficulties
  • Demonstrates flexibility and adaptability and thrives in a rapidly changing, fast-paced environment
  • Professional in all aspects of the position including a positive attitude and growth mindset
  • Proficient with Google Drive and Google Suite, Microsoft Office, and CRM database applications. Salesforce knowledge is an asset.

NPower Canada is an Equal Opportunity EmployerWe welcome and encourage applications from individuals of all backgrounds, those with disabilities, Black, Indigenous and people of colour.NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring process by emailing hr@npowercanada.caAt NPower Canada, we believe in the potential of every candidate. Even if you do not meet 100% of the job requirements above, we encourage you to apply. We understand that no one is a perfect fit for every job description, and we value diversity in thought, experience, and background. If you have most of the qualifications and are excited about the opportunity, we encourage you to apply. We are committed to considering all qualified applicants and finding the best fit for our team.Background Check NotificationAll offers of employment are conditional upon the successful completion of a background check; which includes professional and criminal checks.**NPower Canada operates within a hybrid work setting that includes working at the assigned NPower Canada office and working remotely from home depending on project, position, or role requirements **
NPower Canada is a charitable organization that helps underserved youth and adults in Canada launch meaningful digital careers. They offer flexible work hours, extended health coverage, career development opportunities, and more. They are currently looking for a Bilingual Specialist to support alumni career advancement through coaching and community management. The ideal candidate should have experience in career coaching, be tech-savvy, bilingual in English and French, and have strong interpersonal skills. NPower Canada is an equal opportunity employer and encourages candidates from diverse backgrounds to apply.
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Job date: Wed, 14 Aug 2024 01:22:06 GMT

newManager, MarketingNPower Canada3.7Toronto, ON A marketing professional with excellent understanding of branding, marketing and advertising principles and demonstrated experience developing and leading… 5 days ago·More…View all NPower Canada jobs – Toronto jobsSalary Search: Manager, Marketing salaries in Toronto, ON

About NPower Canada

NPower Canada is a charitable organization that launches underserved young adults into meaningful and sustainable digital careers. The program provides participants with free in-demand digital and professional skills training and connects them to new and rewarding career opportunities with some of Canada’s largest employers.

Through consultation with a wide range of employers, NPower Canada’s comprehensive curriculum ensures participants are equipped with the in-demand technical and professional skills most sought after by industry.

NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready young talent with in-demand digital skills who are primed to succeed in the workplace. Graduates receive ongoing support and coaching to ensure continued success in their careers.

Position Summary

The Manager, Marketing will work closely with the Director, Marketing and Communications and is responsible for leading the planning, project management and successful delivery of core marketing programs and activities for NPower Canada. Key accountabilities for the Manager, Marketing include supporting the development of the organization’s annual marketing plan and managing a team with expertise in marketing communications, graphic design, digital marketing, and web, to deliver high quality and impactful products and campaigns. This position will also have a strong internal collaboration focus, working with Program, Outreach, Employment and Development colleagues to deliver marketing communications products, including reports, social media and web content, brochures/flyers, advertisements, and other marketing materials. The Manager, Marketing will make an invaluable contribution to the achievement of NPower Canada’s strategic marketing, communications and partnership engagement goals. Position may be performed from areas around Vancouver, Calgary, Toronto, Montreal, Halifax.

Who you are

A self-directed, team-oriented professional who is able to work with a diversity of internal and external stakeholders to formulate and implement strategy and achieve NPower Canada’s marketing and recruitment goals

A marketing professional with excellent understanding of branding, marketing and advertising principles and demonstrated experience developing and leading marketing campaigns to reach diverse and varied audiences

Someone with demonstrated knowledge and experience with social networking and social analytics tools as well as knowledge of SEO, SEM and paid search strategies to optimize a Google Adwords grant

An excellent communicator with honed writing and copy-editing skills and the ability to articulate constructive feedback to both internal and external partners

Someone who loves analytics and optimizing digital content to reach broader audiences

A talented and creative professional with 4-6 years of relevant marketing and communications work experience, preferably in the non-profit sector

Post-secondary education in a related subject area (e.g., marketing, communications, fundraising, public relations, journalism, creative writing)

A supervisor with strong team management experience with demonstrated ability to develop, coach and mobilize your team to effectively deliver high quality work

A detail-oriented, resourceful and organized with strong project management skills and proven ability to lead the overall management and successful execution of integrated project plans, timelines, and deliverables within budget

A bilingual professional with experience marketing to Francophone audiences in Quebec and across Canada is an asset

Flexible, comfortable in an evolving role, and thrive in a collaborative, fast-paced and results-focused environment

Marketing Strategy

Leads development and implementation of key marketing strategies to promote NPower Canada and increase program applications

Works with key stakeholders to develop and deploy paid and organic digital/social media strategies and marketing campaigns for program recruitment, reputation management and profile-raising initiatives across digital channels including social, website and email communications.

Monitors and evaluates the success of integrated marketing and advertising campaigns to continuously improve audience performance and lead generation along with awareness, and acquisition

Captures and analyzes marketing data/metrics, insights, and best practices, to identify areas for improvement and optimize campaigns

Leads marketing team to manage website content and provide recommendations for changes that will maximize SEO and SEM and positively impact awareness and program applications

Directs and oversees the work of contractors, including marketing agency, media buyer, vendors, web developers, and graphic designers

Champions and protects with NPower Canada brand, visual identity and style guidelines, providing oversight and ensuring consistency and quality

Content Development

Oversee management of website, digital and social media strategy and develop content to support priorities, activities, and programs in collaboration with Admissions, Outreach, Development and Program colleagues

Oversee the content calendar and preparation of compelling content for social media, collateral, English and French websites and e-communications, applying the appropriate communication style for a variety of audiences

Supervise website updates, enhancements, content and design initiatives

Support sponsored content development and creation in collaboration with partners

Supervise the design and production of key collateral, including brochures/flyers, video, and photography

Data and Reporting

Collect and leverage user (client) data to develop effective marketing campaigns

Produce reports and analytics on social content performance and offer insights and recommendations on digital strategy

Create, measure, and report effective benchmarks for performance of marketing campaigns, and assess against marketing goals

Develop and execute research objectives for content and design initiatives, for example website layout, content design, etc.

Keep abreast of market trends and current marketing best practices

Ability to communicate in both technical and non-technical terms and present information to non-expert audiences

DUE DATE FOR APPLICATIONS – October 5 2021, 5 PM EST

Early applications are encouraged.

NPower Canada is an Equal Opportunity Employer

NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring process.

Manager, Marketing


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