Client Success Manager – Nucleus – Vancouver, BC

Company: Nucleus

Location: Vancouver, BC

Job description: IT Services provider with more than a decade of experience providing IT project services, IT support services, and IT… main point of contact for assigned clients, serving as an escalation point between our support, project team and client…
The IT services provider has over ten years of experience in delivering IT project and support services. They act as the primary point of contact for assigned clients, facilitating communication and serving as an escalation point between clients and the support and project teams.

The job description for the Client Success Manager position at Nucleus Networks in Vancouver, BC, includes the following:

Role Summary:
Client Success Managers serve as the primary liaison between clients and the technical team, aiming to enhance client satisfaction, act as an escalation point, uphold Nucleus standards, and recommend new solutions or services. They are also involved in onboarding new clients to ensure a smooth transition.

Duties and Responsibilities:

  • Act as the main point of contact for assigned clients, facilitating communication between support, project teams, and client points of contact.
  • Develop strong relationships with clients, advocating for their needs within the organization.
  • Identify potential client issues and deliver Technical Scorecards to promote best practices and standardization.
  • Support new client onboarding by providing attentive service to exceed expectations.
  • Maintain consistent communication regarding project statuses, updates, and industry trends.
  • Advocate for Nucleus’ technology processes and standards, educating clients on their benefits.
  • Maintain a deep knowledge of technology products and services relevant to the client base.
  • Recommend client-focused solutions based on service reporting and client business needs.
  • Maintain accurate client data and standard operating procedure documentation.
  • Participate in regular internal meetings and maintain up-to-date timesheets.
  • Perform other duties as assigned.

Required Skills and Qualifications:

  • Minimum of three years’ experience in a similar role.
  • Bilingual in English & French or English & Spanish is preferred.
  • ITIL knowledge/experience is an asset; experience with an MSP company is preferred.
  • Strong interpersonal skills, including collaboration, communication, active listening, and client care.
  • Ability to diagnose and troubleshoot technical issues.
  • Strong organizational skills with the ability to multitask and adapt to changes.
  • Service awareness of key IT services provided by the organization.
  • Understanding of support tools, techniques, and technology used in IT services.
  • Self-motivated with the ability to work in a fast-paced environment.

Perks:
The job posting mentions perks but does not specify them in the provided information.

For more details, you can view the full job description on Careerjet.

Expected salary: $65000 – 80000 per year

Job date: Sun, 04 May 2025 00:11:44 GMT

Pod Manager – Vancouver – Nucleus – Vancouver, BC

Company: Nucleus

Location: Vancouver, BC

Job description: support and project teams. Identify client trends and escalate those to the Support Manager. Perform quality assurance (QA… Support Manager, the Pod Manager is responsible for troubleshooting and resolving client issues as well as managing the…
The Pod Manager supports and leads project teams, identifies client trends, escalates issues to the Support Manager, and performs quality assurance on client interactions. They troubleshoot and resolve client issues while managing the support team.
The job description from the provided website is for the position of a “Sales Manager” at a company that specializes in building and selling luxury homes. The Sales Manager will be responsible for managing a team of sales representatives, developing and implementing sales strategies, conducting market research, and achieving sales targets. The ideal candidate will have previous experience in sales management, excellent communication and negotiation skills, and a proven track record of driving sales growth. The Sales Manager will report directly to the Director of Sales and will play a key role in the company’s overall sales success.

Expected salary: $70000 – 80000 per year

Job date: Sat, 12 Apr 2025 22:52:35 GMT

Client Success Manager – Hybrid (1 Day per week in office) – Nucleus – Vancouver, BC

Company: Nucleus

Location: Vancouver, BC

Job description: as an escalation point between our support, project team and client POCs. Meet and develop strong relationships with clients… relating to accessing our Support/Project Services to exceed their expectations. Maintain consistent communication…
The content emphasizes the importance of establishing strong relationships with clients in order to effectively collaborate with them and exceed their expectations when accessing support and project services. It also stresses the need for consistent communication between support, project team, and client points of contact to successfully manage any escalations that may arise.
Job Description

We are looking for a dedicated and hardworking Warehouse Worker to join our team. In this role, you will be responsible for picking, packing, and shipping orders accurately and efficiently. You will also be responsible for maintaining a clean and organized warehouse environment.

Key Responsibilities:
– Pick orders accurately and efficiently
– Pack orders securely to ensure safe delivery
– Ship orders in a timely manner
– Maintain a clean and organized warehouse environment
– Assist with inventory management

Qualifications:
– High school diploma or equivalent
– Previous warehouse experience preferred
– Ability to lift up to 50 pounds
– Strong attention to detail
– Excellent organizational skills

If you are a team player with a strong work ethic, we would love to hear from you. Apply now to join our dynamic team!

Expected salary: $65000 – 80000 per year

Job date: Sat, 01 Feb 2025 07:04:52 GMT

Nucleus – IT Support Specialist – Hybrid Downtown Toronto – Toronto, ON

Company: Nucleus

Location: Toronto, ON

Expected salary: $50000 – 60000 per year

Job date: Thu, 16 Jan 2025 23:21:33 GMT

Job description: Supercharge your career at Nucleus Networks!What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and helping them grow. We are one of BC’s top 5 Best Workplaces and a top 5 Finalist for BC’s Best Company, we pride ourselves on our culture, our unique approach to delivering rapid-response IT services, and our continued obsession with providing the best client experience possible.We are a team of over 80 experienced IT Professionals focused on providing industry-leading IT Services to clients across Canada. With operations in BC, AB and ON, Nucleus has adopted a hybrid work model, allowing the majority of roles to work from anywhere as we have employees based all around the world.We’ve also been recognized as one of North America’s top Managed IT Services Providers as well as one of the top ten MSPs in Canada. Our vision is to be the best MSP in Canada for SMBs and we are looking for talented people who want to be a part of our journey and help us get there!Role SummaryAs the Technical Support Specialist, you will serve as the front line of technical support, responsible for facilitating incoming calls and ensuring they are directed to the appropriate resources. This role is expected to bring awareness and recurring issues to their direct supervisor. Exceptional customer service and communication is critical as this role is going to be working with non-technical clients on a regular basis.General Duties and Responsibilities

  • Must be willing and able to commute to and work onsite 70-100% of the work week in downtown Toronto.
  • Monitor the call queue and ticket boards, and promptly address incoming calls and tickets.
  • Maintain ticket hygiene by managing and completing tickets from initiation to resolution.
  • Troubleshoot and resolve technical issues according to established procedures and guidelines.
  • Utilize knowledge base resources such as ITGlue; conduct external research and seek guidance from superiors and peers as needed.
  • Update internal documentation through our knowledge base resources such as ITGlue and other relevant systems to ensure accurate and up-to-date information.
  • Collaborate with supervisors and appropriate stakeholders to ensure efficient use of resources which include seeking approval before initiating work on a solution, particularly for time-intensive tasks.
  • Make decisions related to access permissions and prioritization of incoming tickets, ensuring high-priority issues are addressed promptly.
  • Attend all required meetings, including POD Huddles, one-on-one sessions, and team meetings.
  • Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and Nucleus services.
  • Other duties as assigned.

Required Skills and Qualifications

  • Must be willing and able to commute to and work onsite 70-100% of the work week in downtown Toronto.
  • A minimum high school diploma is required; post-secondary education in a related field is an asset.
  • At least 2-3 years of experience in an IT industry or similar setting.
  • Must understand GPO’s, Hyper-V, intermediate networking, Microsoft: 365 and Active Directory.
  • Must be able to go on-site as required depending on client’s needs.
  • Must be comfortable analyzing technical issues and deciding whether the solution is efficient and feasible.
  • Must be able to apply creative solution finding to address and resolve technical issues.
  • Must be able to provide temporary workarounds that fall within company standards based on previous experience.
  • Familiarity with knowledge base tools (e.g., ITGlue, ConnectWise Managed, Automate) is a plus.
  • Excellent computer literacy skills and skills in MS Office Suite.
  • Experience working with an ERP system is an asset.
  • Ability to multi-task and prioritize and work independently.
  • Ability to maintain confidential information.

CertificationsIdeally, you already have the following certifications under your belt:

  • Microsoft Certified: Azure Fundamentals (900),
  • CCST (Cisco Certified Support Technician Certifications),
  • Microsoft 365 Certified: Fundamentals.

Bonus points if you have one of the following certifications in addition to the ones above:

  • Cisco Meraki Solutions Specialist Certification (CMSS),
  • Microsoft Certified: Azure Administrator Associate (104),
  • Microsoft 365 Certified: Endpoint Administrator Associate.

Perks!

  • An award-winning culture and organization that focuses time and energy on YOU and fostering an awesome workplace
  • Hybrid Remote Environment
  • Monthly Staff Socials – we offer an outgoing culture that provides lots of opportunities to connect with your co-workers
  • EPIC customer service – to our external clients and internally to our colleagues
  • Competitive Salary & Benefits
  • Birthday’s Off!

All qualified applicants will receive consideration for employment without regard to race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.

Nucleus – IT Support Specialist – Onsite Downtown Toronto – Toronto, ON

Company: Nucleus

Location: Toronto, ON

Expected salary: $50000 – 60000 per year

Job date: Fri, 17 Jan 2025 01:51:48 GMT

Job description: Supercharge your career at Nucleus Networks!What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and helping them grow. We are one of BC’s top 5 Best Workplaces and a top 5 Finalist for BC’s Best Company, we pride ourselves on our culture, our unique approach to delivering rapid-response IT services, and our continued obsession with providing the best client experience possible.We are a team of over 80 experienced IT Professionals focused on providing industry-leading IT Services to clients across Canada. With operations in BC, AB and ON, Nucleus has adopted a hybrid work model, allowing the majority of roles to work from anywhere as we have employees based all around the world.We’ve also been recognized as one of North America’s top Managed IT Services Providers as well as one of the top ten MSPs in Canada. Our vision is to be the best MSP in Canada for SMBs and we are looking for talented people who want to be a part of our journey and help us get there!Role SummaryAs the Technical Support Specialist, you will serve as the front line of technical support, responsible for facilitating incoming calls and ensuring they are directed to the appropriate resources. This role is expected to bring awareness and recurring issues to their direct supervisor. Exceptional customer service and communication is critical as this role is going to be working with non-technical clients on a regular basis.General Duties and Responsibilities

  • Must be willing and able to commute to and work onsite 70-100% of the work week in downtown Toronto.
  • Monitor the call queue and ticket boards, and promptly address incoming calls and tickets.
  • Maintain ticket hygiene by managing and completing tickets from initiation to resolution.
  • Troubleshoot and resolve technical issues according to established procedures and guidelines.
  • Utilize knowledge base resources such as ITGlue; conduct external research and seek guidance from superiors and peers as needed.
  • Update internal documentation through our knowledge base resources such as ITGlue and other relevant systems to ensure accurate and up-to-date information.
  • Collaborate with supervisors and appropriate stakeholders to ensure efficient use of resources which include seeking approval before initiating work on a solution, particularly for time-intensive tasks.
  • Make decisions related to access permissions and prioritization of incoming tickets, ensuring high-priority issues are addressed promptly.
  • Attend all required meetings, including POD Huddles, one-on-one sessions, and team meetings.
  • Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and Nucleus services.
  • Other duties as assigned.

Required Skills and Qualifications

  • Must be willing and able to commute to and work onsite 70-100% of the work week in downtown Toronto.
  • A minimum high school diploma is required; post-secondary education in a related field is an asset.
  • At least 2-3 years of experience in an IT industry or similar setting.
  • Must understand GPO’s, Hyper-V, intermediate networking, Microsoft: 365 and Active Directory.
  • Must be able to go on-site as required depending on client’s needs.
  • Must be comfortable analyzing technical issues and deciding whether the solution is efficient and feasible.
  • Must be able to apply creative solution finding to address and resolve technical issues.
  • Must be able to provide temporary workarounds that fall within company standards based on previous experience.
  • Familiarity with knowledge base tools (e.g., ITGlue, ConnectWise Managed, Automate) is a plus.
  • Excellent computer literacy skills and skills in MS Office Suite.
  • Experience working with an ERP system is an asset.
  • Ability to multi-task and prioritize and work independently.
  • Ability to maintain confidential information.

CertificationsIdeally, you already have the following certifications under your belt:

  • Microsoft Certified: Azure Fundamentals (900),
  • CCST (Cisco Certified Support Technician Certifications),
  • Microsoft 365 Certified: Fundamentals.

Bonus points if you have one of the following certifications in addition to the ones above:

  • Cisco Meraki Solutions Specialist Certification (CMSS),
  • Microsoft Certified: Azure Administrator Associate (104),
  • Microsoft 365 Certified: Endpoint Administrator Associate.

Perks!

  • An award-winning culture and organization that focuses time and energy on YOU and fostering an awesome workplace
  • Hybrid Remote Environment
  • Monthly Staff Socials – we offer an outgoing culture that provides lots of opportunities to connect with your co-workers
  • EPIC customer service – to our external clients and internally to our colleagues
  • Competitive Salary & Benefits
  • Birthday’s Off!

All qualified applicants will receive consideration for employment without regard to race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.

Nucleus – Sales Development Representative – Vancouver, BC

Company: Nucleus

Location: Vancouver, BC

Job description: and marketing) to identify and target potential clients, utilizing various tools and platforms to reach out to them via phone…
This content discusses using content and marketing strategies to identify and target potential clients. It emphasizes using various tools and platforms to reach out to clients via phone.
Position: Laboratory Technician

Location: Toronto, ON

We are looking for a detail-oriented and organized Laboratory Technician to join our team. The ideal candidate will have experience in handling and analyzing biological samples, as well as strong knowledge of laboratory procedures and protocols.

Responsibilities:
– Perform various laboratory tests and experiments
– Prepare samples for analysis
– Maintain accurate records of all tests and results
– Ensure proper calibration and maintenance of laboratory equipment
– Adhere to safety protocols and guidelines at all times
– Collaborate with team members on various research projects
– Communicate results and findings effectively to colleagues and superiors

Qualifications:
– Bachelor’s degree in Biology, Chemistry, or related field
– Previous experience working in a laboratory setting
– Familiarity with laboratory equipment and procedures
– Strong attention to detail and excellent organizational skills
– Ability to work independently and as part of a team
– Good communication and interpersonal skills

If you have a passion for scientific research and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. Join our team and help us make a difference in the world of science today!

Expected salary: $40000 – 45000 per year

Job date: Sat, 30 Mar 2024 07:56:37 GMT