Manager US Parts Strategy & Operations – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Wed, 02 Apr 2025 02:42:51 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role: eBay Motors is a multi-billion dollar, global portfolio comprising the Parts & Accessories (“P&A”), Business & Industrial, Vehicles, and WHI (a B2B Parts & Accessories marketplace in US) businesses. These categories are not only among the largest on eBay and core to eBay’s strategic future, but are actively innovating in the market and at eBay.We are looking to hire a Manager of the US P&A Strategy and Operations, aligned to the US P&A business unit. This role will support growth initiatives within the Parts & Accessories business, utilize data and business case development to develop strategic insights and execute key initiatives with partners, while ensuring operational excellence in planning, analytics, reporting, and collaboration across a broad cross-functional team.The role demands a dual mentality: both that of a strategic leader—who has a deep understanding of the dynamics of two-sided marketplaces, can break down tough problems into clear frameworks, operate in ambiguity, and possesses strong data intuition and executive-ready communications—as well as someone who can move quickly and decisively as an embedded operator not afraid to get their hands dirty.What you will accomplish:Understand our buyers and sellers, and their respective end-to-end experienceLead the strategy development of key initiatives and drive alignment of key partner teams and leadership. Our key partners include product, marketing, analytics, finance, operations, pricing, and business development, among many others.Support launches of P&A transformation efforts, working with product and marketing teamsTrack and report on US P&A business performance, including key drivers, subcategories, and buyer/seller/funnel healthSupport executive communication on business performance, operational progress, and competitive position for eBay’s US P&A businessWhat you will bring:5+ years of related experience, including 2+ years at a top-tier management consulting firm, investment bank, or in a strategy & planning role at a major corporationStrong ability to synthesize and visualize data and strategic insights for executive-level audiences and business case financial and operational modeling via PowerPoint and ExcelHigh degree of ownership and commitment to resultsSQL experience is a plus, but not requiredIndustry experience in consumer goods, retail, e-commerce, or consumer tech; interest and/or experience in Motors a plus, but not requiredBA/BS required, MBA or similar graduate degree preferredPlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce leader that is changing the way the world shops and sells. They empower millions of buyers and sellers in over 190 markets and are committed to innovation in the future of ecommerce. The company values authenticity, welcomes bold ideas, and encourages employees to bring their unique selves to work. The eBay Motors team is looking to hire a Manager for US Parts & Accessories Strategy and Operations who will support growth initiatives, develop strategic insights, and ensure operational excellence. The role requires a mix of strategic leadership and operational execution skills. The candidate should have experience in management consulting, data visualization, and be able to work with cross-functional teams. eBay is an equal opportunity employer and values diversity and inclusion.

People Can Fly – HR Operations Specialist – Warsaw, ON

Company: People Can Fly

Location: Warsaw, ON

Expected salary:

Job date: Sat, 29 Mar 2025 03:35:27 GMT

Job description: Company DescriptionPeople Can Fly is one of the leading independent AAA games development studios with an international team of hundreds of talented individuals working from offices located in Poland, UK, US, and Canada, and from all over the world thanks to our remote work programs.Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. We are one of the most experienced Unreal Engine studios in the industry and we are expanding it with in-house solutions called PCF Framework.With over 20 years of experience, PCF sets out to explore new horizons. We aim to combine our expertise with creativity of the best and most forward-thinking talents in the industry to work together on the new generation of action games for the global gaming community.If you decide to accompany us on this journey, you’ll have a unique opportunity of a professional growth, in a exciting, multinational environment, alongside leaders in the industry on bringing a brand-new unique experience to the players worldwide.For more information, please visit: .Job Description

  • Maintaining and updating employee documentation, including preparation of HR and payroll documents;
  • Conducting the onboarding process of new hires & offboarding process for employees leaving the company;
  • Responding to employees’ enquiries, contact and cooperation with other Teams within and outside of HR;
  • HR projects implementation, especially those aimed at standardization, improvements and automation of processes;
  • Preparation of reports related to the HR / payroll / benefits;
  • Maintaining and updating data in HR and payroll systems;
  • Conducting surveys & analyzing results in HR area;
  • Supporting payroll preparation and verification; contact with external payroll service providers, offices and institutions;
  • Supporting processes of: employee relocation and legalization of stay and work;
  • Administration of benefits and absences.

Qualifications

  • At least 3 years of experience in HR, in dynamic, international environment;
  • Knowledge of labour law and experience with different types of agreements;
  • Knowledge of MS Office (advanced Excel), knowledge of Power BI would be an advantage;
  • Experience with HRIS systems;
  • Strong verbal and written communication skills in English (B2) and fluent Polish (C1 level in speaking and writing);
  • Analytical approach and critical thinking skills;
  • Attention to details;
  • Proactive and self-motivation skills;
  • High work ethics.

Additional InformationWhat we offer

  • Private medical healthcare including dental treatment for PCF members and their families (Signal Iduna).
  • MultiSport card for you and your family members or friends.
  • Free library with a wide range of games and books you have unlimited access to.
  • In-company Polish and English language classes.
  • Fresh fruit, snacks, and beverages for everyone in the office.
  • Flexible working hours.
  • Free virtual health and mental wellbeing sessions are included in the plan for members and their dependents.
  • Personal development opportunities and ability to work in a global environment.
  • Work in a creative team with people full of passion for what they do.

We are committed to an inclusive and diverse work culture. PCF is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, genetic information, marital status or any legally protected status.

Microsoft – Business Operations: Fall Co-op Internship Opportunities – Toronto, ON

Company: Microsoft

Location: Toronto, ON

Expected salary: $4500 per month

Job date: Wed, 02 Apr 2025 01:32:24 GMT

Job description: Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.As a Business Program Management Intern, you will identify, define, and design opportunities to support and/or develop new programs or improve current programs. You will advocate for and demonstrate the value of the program through clearly defined metrics in order to gain buy in from stakeholders, partners and customers. You will monitor programs to ensure all activities align with program objectives and ensures program processes are executed efficiently including change management and/or program improvement efforts.At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.This is a 4 month consecutive internship with start dates in August 2025Responsibilities:

  • Assists others in performing program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examining business trends (e.g., customer feedback and expectations) to identify audience size and program scope, stay current, agile, and competitive.
  • Helps improve operations of existing programs by helping apply industry methodology, define program issues, assess various scenarios, and select the optimal scenario to resolve issues.
  • With oversight from others, contributes to the direction and strategy from leadership regarding business area of expertise in order to help execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Learns to define vision and strategy for change, broad and specific impact, and the flow of communication to the organization.
  • Learns how to define and track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.
  • Assists others working with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design programs from initiation to delivery.

Qualifications:Required/Minimum Qualifications

  • Currently pursuing Bachelor’s Degree in Business, Operations, Finance, or related field.
  • Must have at least one semester/term of school remaining following the completion of the internship.

Additional or Preferred Qualifications

  • Formal training in program management and process management, process improvement, business strategy and/or operations
  • Displays stakeholder and relationship management across leaders, partners, and customers.
  • Ability to understand business metrics, customer, and market trends.
  • Proficient verbal and written communication, analytical and presentation skills.

Intern – Co-Op- The typical base pay range for this role across Canada is CAD $4,500 per month.Find additional pay information here:Microsoft accepts applications and processes offers for these roles on an ongoing basis throughout the academic calendar (September – April)Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Microsoft – Business Operations: Fall Co-op Internship Opportunities – Toronto, ON

Company: Microsoft

Location: Toronto, ON

Expected salary: $4500 per month

Job date: Wed, 02 Apr 2025 01:48:55 GMT

Job description: Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.As a Business Program Management Intern, you will identify, define, and design opportunities to support and/or develop new programs or improve current programs. You will advocate for and demonstrate the value of the program through clearly defined metrics in order to gain buy in from stakeholders, partners and customers. You will monitor programs to ensure all activities align with program objectives and ensures program processes are executed efficiently including change management and/or program improvement efforts.At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.This is a 8 month consecutive internship with start dates in August 2025Responsibilities:

  • Assists others in performing program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examining business trends (e.g., customer feedback and expectations) to identify audience size and program scope, stay current, agile, and competitive.
  • Helps improve operations of existing programs by helping apply industry methodology, define program issues, assess various scenarios, and select the optimal scenario to resolve issues.
  • With oversight from others, contributes to the direction and strategy from leadership regarding business area of expertise in order to help execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Learns to define vision and strategy for change, broad and specific impact, and the flow of communication to the organization.
  • Learns how to define and track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.
  • Assists others working with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design programs from initiation to delivery.

Qualifications:Required/Minimum Qualifications

  • Currently pursuing Bachelor’s Degree in Business, Operations, Finance, or related field.
  • Must have at least one semester/term of school remaining following the completion of the internship.

Additional or Preferred Qualifications

  • Formal training in program management and process management, process improvement, business strategy and/or operations
  • Displays stakeholder and relationship management across leaders, partners, and customers.
  • Ability to understand business metrics, customer, and market trends.
  • Proficient verbal and written communication, analytical and presentation skills.

Intern – Co-Op- The typical base pay range for this role across Canada is CAD $4,500 per month.Find additional pay information here:Microsoft accepts applications and processes offers for these roles on an ongoing basis throughout the academic calendar (September – April)Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Cogeco – Manager Operations – Burlington, ON

Company: Cogeco

Location: Burlington, ON

Expected salary:

Job date: Sat, 29 Mar 2025 00:39:18 GMT

Job description: Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.Time Type: RegularJob Description :POSITION SUMMARY:In accordance with established procedures, this position is responsible to provide project, process & Operational Support for all Frontline teams in Customer Care North America. Responsible for representing Customer Care on corporate initiatives and for the management of departmental projects as required. Customer Care Chapter Lead for all squads in Marketing, Brand & Digital, Wireless and Product. Also responsible for the operational readiness for a wide range of functions such as workforce management, back office operations, distribution and supply chain, customer care, Technical Support and Sales on strategically important projects such as new product introductions.KEY RESPONSIBILITIESIdentifies, leads and champions the implementation of performance based metrics and evaluation methodologies to support a consistent lean approach to project management and business support operations.Serve as a stakeholder in customer service, support, and operational vendor selection and launch of all operational aspects of the new brand.Implement and integrate operational processes, procedures and tools for the new brand including but not limited to a digital-only customer care platform; WFM; CPE warehousing and distribution and sales commissioning.Recommend improvements to streamline business processes. Ensure cost effective, efficient and client-focused solutions in accordance with operational procedures. Implement improvements and ensure change management strategies.Active participation in project working & steering committees to aid in facilitating decision making, development of organizational readiness and implementation strategies including success metricsDefine and implement a continuous improvement approach within the team to identify efficiency opportunities, remove low value activities and improve quality of team outputs.Development of the change management strategy for projects and initiatives to enable changes to be implemented into the organization with minimal disruption and maximum benefitProvide guidance and influence decisions on initiatives impacting NPS, eNPS and the customer journey.Develop strong relationships with internal and external partners to identify strategies for seamlessly integrating initiatives into the operations.Develop and maintain an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization.Is a cultural shift ambassador to collectively aid in shifting individual behaviour to support the shared organizational goals of becoming a growth companyPositively challenge and question business partners on needs and benefits to ensure long term, end goals are metAs a representative of Cogeco’s management team, handles customer and employee matters and/or other escalated issues in a timely manner through collaboration and effective communication skills (both oral and written).Ensure the effective management of human and financial resources by setting and evaluating staff performance targets, promoting diversity and a healthy workplaceCreate/host team-building activities to ensure self and team(s) are sharing knowledge and in a constant state of evolution and improvement.Ensure stakeholders have a forum and transparent mechanism to provide input into business impacting initiatives & processes.Assists with other departmental requests as required and performs special projects as assigned.Incumbents must set annual objectives for employees under their management, review them based on any new operational requirements, and administer the Performance Management process. Conducts performance appraisals.Responsible for the performance management and deliverables of the team. Handles disciplinary situations appropriately, including documenting relevant information.As part of their function, the incumbent must take all necessary measures to ensure their health and safety at work and that of employees under their responsibility while seeking the protection of the general public. They must make sure employees under their responsibility comply with all Health & Safety instructions, guidelines, policies and procedures.To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customer’s needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.ESSENTIAL QUALIFICATIONSACADEMIC TRAININGBachelor’s degree, College Diploma or combination of equivalent education and experienceWORK EXPERIENCEMinimum 8-10 years experience in a call centre/customer service environment with at least 3 years demonstrated experience at the Management level.Proven expertise in digital customer support and support technologiesExperience with US wireless flanker brand preferred2-3 years experience in a Project Management role preferred.Performance at a high standard and consistently meets or exceed all KPI expectationsExtensive experience liaising with high profile customers and ExecutivesSPECIFIC COMPETENCIESDemonstrated understanding of wireless and internet services. Experience working for a wireless flanker brand.Solid understanding of customer care procedures, processes and technologies. Specific knowledge of tools and processes in a digital only care environment.Team player, collaborative and inspirational leadership.Experience in a leadership role responsible for building and implementing strategic plans that are responsive to the needs of rapidly growing organizations.Skillful in communicating with and influencing a wide range of internal and external stakeholders including leadership, employees, potential/existing customers, competitors, and business partners.High degree of initiative and capacity to lead multiple priorities of significant scope in a fast-paced environment.Demonstrated ability to drive culture changes, people development and strong inter/intra personal communications.Experienced in analyzing customer & employee insights to drive NPS & eNPS results in a customer centric organization.Working knowledge of G-Suite for Business (GMail, Calendar, Hangouts/Meet, Google+, Docs, Sheets, Forms, Slides, etc).Knowledge of Jira and Agile methodology preferred but not required.Flexibility required with respect to hours of work as the incumbent may be required to work rotating shifts in a 24/7 environment including days, evenings, weekends and general holidays. Hours of work are subject to change as business needs evolve.Open to change with a learning attitude towards work and to contribute to teams.PHYSICAL DEMANDS AND VISUAL ACUITYn/aLocation:This remote position is open to individuals residing within the organization’s footprint, which includes the following locations:Ontario and Quebec, CanadaU.S. States: Connecticut, Delaware, Florida, Maine, Maryland, Massachusetts, New Hampshire, Ohio, Pennsylvania, South Carolina, Virginia, and West Virginia.#LI-AR1#LI-RemoteLocation : Burlington, ONCompany : Cogeco Connexion IncAt Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at

Compass Group – Financial Analyst, Operations – Mississauga, ON

Company: Compass Group

Location: Mississauga, ON

Expected salary:

Job date: Sat, 29 Mar 2025 07:17:56 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryProvide accounting and operational support to the site manager/account director and ensure the integrity of accounting information. Primary focus on a mix of Accounting & FP&A functions that include monthly estimation of Business Unit cost, working closely with the Accounts Department, External clients, FP&A team, monthly Invoicing, Reporting, Budgeting, and contracts & Business reviews.Duties:

  • Ensure that Accounts Payable invoices are charged to the correct Business Unit, and General Ledger code and ensure accuracy of information/cost allocation.
  • Generating Cost Estimates for each Business Unit.
  • Working closely with the Accounts Department in helping to close the books of accounts.
  • Managing client and company budgets.
  • Data Analysis, Invoicing, Reporting, and attending client meetings.
  • Handling queries from Operations and Management
  • Vendors spend analysis, Ad-Hoc Analysis.
  • Be part of the annual budgeting process.
  • Confirm paperwork is prepared accurately and timely by the operations manual, client, and corporate requests
  • Maintain confidentiality of all company information, including policy and procedures
  • Assure contract compliance, and ensure the team is aware of Eurest contractual obligations for the project
  • Compile weekly reports, variance reports, and forecasts. Advise Senior Management Team and Operations Team regarding weekly labor, finance, inventory, and forecast for the project
  • Continually review services with the object of reducing costs, increasing profitability and efficiency, without loss of standard
  • Complete work and safety training requirements
  • Ensure compliance with all Eurest and Compass Group operating policies and procedures.
  • Availability to go on-site (If required).

Required Qualifications (please apply if you meet all required qualifications):

  • Bachelor’s in accounting or any Certifications (CPA/CMA/MBA) is a Plus.
  • A minimum of 3+ years of work experience.
  • Must be able to work independently and as part of a team.
  • Microsoft Excel & Power BI (Commonly used formulas/Nested Functions)
  • High levels of accuracy and ability to achieve timelines.
  • Experience with any major ERP / Accounting software.
  • Effective verbal and written skills, detail-oriented and strong organization skills
  • Excellent communication and interpersonal skills
  • Closely working with Internal/External Stakeholders in the US & Canada.
  • Knowledge of Construction/Facilities Business.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

Staff Accountant – Gift Card Operations – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Sat, 29 Mar 2025 23:56:26 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Staff Accountant – Gift Card OperationsThis position supports the administration of the Four Seasons Corporate gift card and accommodation credit programs. The Staff Accountant is responsible for transaction processing, accounting and reconciliation, analysis, reporting and other administrative duties, including receivables and payables as required.The Staff Accountant is also responsible for order fulfilment and customer support as well as controls and fraud prevention.What You’ll Be Doing:Transaction Processing and Administration

  • Facilitate multi-currency gift card sales and guest services across all channels: hotels, sales office, online, e-commerce and direct bulk orders.
  • Execute all physical and digital gift card and accommodation credits activations, adjustments, and redemptions; manage shipping and inventory.
  • Handle customers, guests, owners and hotels inquiries with professionalism, commensurate with Four Seasons service standards.
  • Establish and communicate operational policies and procedures to properties.
  • Develop and ensure strong internal controls and fraud prevention; support Internal Audit investigation of gift card misuse / fraud, as required.
  • Foster positive working relationships with external business partners: Givex, Buyatab, American Express.

Accounting, Journal Entries and Reconciliation

  • Prepare monthly GL journal entries from source data for gift card and accommodation credit transactions.
  • Perform timely account reconciliations on Blackline.
  • Drive continuous process improvement; streamline and automate routine accounting tasks.
  • Perform periodic audit of source data, as required.
  • Provide budget and forecast of gift card program revenues and expenses.
  • Document and maintain accounting models to ensure transactions are properly recorded; update Accounting Policy Manual as required.

Analysis and Business Development

  • Analyze gift card transaction data to identify trends, issues and opportunities– “own the numbers”.
  • Develop and produce monthly gift card sales and redemption reports and Key Performance Indicators (KPIs) to support key business insights and decisions.
  • Espouse an entrepreneurial spirit – develop business case and execute direct retail, e-commerce and B2B marketing and/or sales opportunities (e.g. corporate rewards, credit card affiliation, festive promotions).
  • Proactively lead or participate in team and department projects.

Accounts Receivables and Accounts Payables

  • Support Account Receivables tasks including cash deposit and matching, billing, outstanding account follow up and collections.
  • Review unidentified receipts “on-account” to ensure all unallocated cash are properly matched against invoices prior to month end reporting.
  • Support Account Payables tasks including payment reconciliation.

What You Bring:

  • 3 – 4 years of accounting work experience.
  • Completion or working towards professional accounting designation or MBA.
  • University degree with Accounting, Finance or Business focus.
  • Experience and knowledge of a computerized GL / accounting system (experience with SUN is an asset).
  • Microsoft Excel (Intermediate to Advanced), Word, SharePoint, PowerBI, Dodeca.
  • Working competence in a second language would be an asset.

Key Skills/Who You Are:

  • Exhibit strong business acumen and analytical and quantitative skills.
  • Able to handle customer service inquiries and issues with professionalism.
  • Strong oral and written communication.
  • Ability to work under pressure and meet various deadlines in a fast-paced environment.
  • Ability to manage time effectively and accordingly handle multiple tasks simultaneously.
  • Strong analytical, organizational and problem-solving skills.
  • Detail-oriented with high level of accuracy.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is a luxury hotel management company with a global presence. They are committed to creating exceptional experiences for their guests, residents, and partners. At Four Seasons, they prioritize their people and believe in treating everyone with respect and creating connections that last a lifetime. The company is also dedicated to supporting cancer research and promoting diversity and inclusion. The Staff Accountant position at Four Seasons involves managing the company’s gift card operations, including transaction processing, accounting, reconciliation, analysis, reporting, and customer support. The ideal candidate should have accounting experience, strong analytical skills, and the ability to work under pressure. The role will be a hybrid working model, requiring three days per week in the Four Seasons Corporate Office in Toronto, Ontario.

Call Center Operations Analyst – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Sun, 30 Mar 2025 08:09:14 GMT

Job description: The key management report specialist for a direct marketing call center is a crucial role that involves analyzing and preparing timely and accurate reports to drive company success. This individual is responsible for monitoring and tracking key performance indicators, sales, and marketing programs to identify trends and opportunities for improvement. The role also involves working closely with various departments to gather data and provide ad hoc analysis to support decision-making. A successful candidate for this position must have strong analytical skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Fidelity Investments – Director Marketing Operations – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Sat, 29 Mar 2025 06:55:46 GMT

Job description: Job DescriptionCurrent work authorization for Canada is required for all openingsYou will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangementCompany OverviewAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and professionally.The OpportunityWe are seeking an experienced and dynamic marketing leader to join Fidelity Canada as the Director, Marketing Operations. Reporting to the VP, Marketing, the Director will lead critical shared services functions should as Creative Services, Translation, and Production/Operations teams, that orchestrate the planning, execution, and successful delivery of marketing projects, while managing marketing workflow, prioritization, and ensuring efficiency in the content supply chain.What You Will DoStrategic VisionCraft and implement the overall vision, strategy, and direction for the combined shared services functions.Lead and oversee teams including Marketing Production/Operations, Design Services, and Translation Services.Provide strategic, operational, and technical leadership for projects from development to execution and measurement.Deliver results by leading a high-performing team that enhances operational efficiencies.Proactively collaborate with stakeholders to foster innovation and adapt to changing landscapes.Develop long-term strategic business plans to support Fidelity’s goals.Create headcount and budget forecasts, ensuring alignment with business plans.Marketing WorkflowOversee methodologies and processes for project delivery and execution, driving continuous improvement efforts.Establish frameworks and governance for project intake, prioritization, and ad-hoc requests using agile project management methodologies.Maintain and enhance tools like Workfront to support capacity planning, workflow optimization and integration with other technologies for more efficient project delivery.Proactively communicate and collaborate with stakeholders to ensure successful project delivery.Vendor ManagementDevelop and implement vendor management strategies to evaluate and hold third-party vendors/agencies accountable for service delivery standards.Build and maintain strong relationships with vendors/agencies, ensuring optimal utilization and ROI.Monitor performance and manage relationships to address underperformance or risk concerns.LeadershipProvide strategic direction to the team, investing in development and fostering continuous improvement.Coach and enable team members to be facilitators of innovation and catalysts for projects.Engage with senior leaders to understand needs and evolve shared services accordingly.Create a culture of feedback, enhancing workflows and driving competitive advantage.What We Are Looking ForCreate Experience overseeing marketing shared services teams leading a high volume of projects with fast-paced deliveries.Technology-first mindset, including experience with workflow and/or content supply chain optimization.Leadership experience motivating teams and delivering excellent customer service to internal partners.Ability to create, execute, and communicate strategy and results.Track record of marketing operations leadership, enablement, and expertise.Understanding of content supply chain concepts.Experience working in a regulated environment like financial services is an asset.Problem-solving skills and ability to increase project velocity.Strong attention to detail and excellent written/verbal communication skills.A willingness to be a change agent, learn, and coach others.The Expertise You Bring7-10 years of shared services/marketing operations experience in a fast-paced environment servicing multiple stakeholders.3+ years of experience leading and growing a high-performing marketing team.Experience with process optimization for marketing shared services functions such as Creative Services/Design teams, Marketing Operations and Production teams, and Translation Services teams.Experience overseeing teams responsible for marketing workflow and content/or content supply chain technologies such as Workfront, Adobe Creative Cloud or Adobe Experience Manager.EducationUniversity degree (Bachelor’s) or equivalent work experience.Related certifications in Workfront, Adobe Creative Cloud, or in Content Supply Chain management are an asset.Related certification such as Certified ScrumMaster (CSM), PMI Agile Certified Practitioner (PMI-ACP), or Project Management Professional (PMP) is an asset.Some of the ways we’ll help you feel valued and supported as part of our teamFlexible working arrangements – 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team