Job title: Senior Manager – Process Design & Improv
Company: Rogers Communications
Job description: At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.
Because we believe connections unite us, possibilities fuel us, and moments define us.
As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.
Senior Manager – Process Design and Optimization
The Senior Manager – Process Design and optimization will report to the Sr Director, Planning Service expansion, providing level 3 process design to ensure the right operational flows are captured including digital first approach. This role is key in identifying the test cases for launch readiness and improvement initiatives to the business readiness teams and identify any gaps that need to be resolved to enable best in-class Customer and Employee experience
We are looking for a highly talented, results-oriented, and passionate individual with strong analytical, leadership, and communication skills.
ROLES AND RESPONSIBILITIES:
- Manage and monitor the progress of assigned projects. Lead key initiatives as assigned by the senior leadership team
- Lead and coach a strong and cohesive team to deliver on objectives
- Lead large scale process design initiatives (e.g. large systems implementation) in order to define L1 to L4 processes for required functional groups across the organization
- Lead to Seek & identify opportunities for improvement through various methods including extensive data analysis, sit-ins, reporting, call listening, customer/employee feedback, financial analysis
- Lead to Size & Quantitatively evaluate (using practices such as sampling, modeling, data extraction/ collection/ analysis, and reporting) opportunities in order to define multiple process improvement projects
- Lead Performance results evaluation for each project
- Ensure cross functional issue resolution and escalations are enabled, ensuring projects delivered successfully against objectives. Act as an escalation point to remove barriers that may impede a projects progression
- Devise actionable plans for implementation of improvement opportunities that drive increased revenue, customer satisfaction, and/or reduced operating costs
- Apply best-in-class practices and methodologies to improve processes and yield results efficiently and effectively
- Independently manage and implement projects through working with stakeholders, clients, and cross-functional colleagues
- Pro-actively manage and develop strong relationships within the organization
- Provide process engineering support and work closely with other groups within the company to gather and analyze data to present findings
QUALIFICATIONS:
- Core Competencies: Leadership; Management; Analytical; Adaptable; Innovative/Creative, Team player and Collaborative; Results Oriented; Accountable; Problem-solver; Customer Service Orientation; Independent; Energetic self starter who thrives in a fast-paced environment
- 5-8 years of work experience in seeking, sizing, and delivering projects as well as partnering with a cross functional team. Highly developed project management and communication skills
- Experience designing, implementing and improving processes
- Advanced level skills in data analysis with MS Excel / MS Access
- Strong understanding and experience in Lean Six Sigma are preferred (Green-belt or Black-belt is desired)
- Solid working knowledge of telecommunications infrastructure, products and services
- Understanding of general business management, product management, product development and product marketing
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 248891
Together, we’ll make more possible, and these six shared values guide and define our work:
- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .
Posting Notes: Corporate
Expected salary:
Location: Toronto, ON
Job date: Sat, 25 Sep 2021 22:12:16 GMT
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