Randstad – REMOTE Hybrid AML investigator Mississauga / Scarborough – Mississauga, ON

Company: Randstad

Location: Mississauga, ON

Expected salary: $52000 – 57000 per year

Job date: Thu, 30 Jan 2025 03:16:40 GMT

Job description: Our client, one of Canada’s top financial institutions, is seeking an experienced AML Investigator to join their team. This role is critical to maintaining the integrity of the financial system by investigating potential money laundering activities and supporting compliance efforts.Do you have previous experience conducting research? Are you looking to work within a bank environment? Do you happen to have previous AML or capital markets experience? If you have any of these skills, this is a great opportunity for you!Our client, a top 5 Canadian bank, is looking for a AML – investigator in Mississauga/ Scarborough.Job Title: AML Investigator (Level 5)
Location: Mississauga/ Scarborough
Workstyle: Hybrid / remote: 2 days in office a month
Salary: $52k – $57k (based on experience)
Start date: Soon, end of February,2025
Top 5 Banks in CanadaPlease apply to this exciting opportunity by choosing one of the following options:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resumes to jessica.yelozbek@randstad.ca add subject: AML InvestigatorAdvantages
-Perform and document investigations, including clearly reasoned findings, along with maintaining supporting information, in accordance with Enterprise AML and internal policies and procedures.
-Investigate Client records, activities, and account information to determine whether unusual activity may indicate RGS.
-Identify and investigate high-risk Clients, including, but not limited to, potential politically exposed persons (PEPs)/politically exposed foreign persons (PEFPs), and/or Sanctions, and refers, as appropriate, to internal partners (e.g., EDDU, Global Sanctions, etc.).
-Prepare and deliver investigative results to the appropriate staff, including identification of trends and areas of improvement.
-Identify and report RGS within the regulatory reporting requirements and timelines.
-Recommend risk-mitigation actions and next steps at the conclusion of case investigations, including, but not limited to, demarketing, retain, or Caution List recommendations.
-Maintain up-to-date knowledge and skill sets relevant for ML/TF, Sanctions, and other regulatory matters to perform case investigations.
-Identify challenges and obstacles related to the team’s objectives and escalates them accordingly.
-Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
-Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, and conduct risk, including, but not limited to, responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, -and the Guidelines for Business Conduct.
-Champion a high-performance environment and contributes to an inclusive work environment.Responsibilities
-Investigate and evaluate complex financial transactions to identify suspicious activity and potential money laundering risks.
-Gather, assess, and present findings in a clear, concise, and actionable manner.
-Document investigations thoroughly, ensuring compliance with all AML regulations.
-Collaborate with internal teams and external stakeholders to support investigative efforts.
-Analyze data to identify trends, patterns, and potential risks associated with financial transactions.
-Conduct interviews and inquiries, providing detailed reports to ensure full regulatory compliance.
-Stay up-to-date with relevant AML laws, regulations, and industry best practices.Qualifications
University degree, or equivalent, and a minimum of 1 year of experience in AML and/or risk disciplines. Extensive investigative skills along with 4 years of documented AML or law enforcement experience may substitute for university degree requirements. In addition,
Experience in ML/TF investigations.
Knowledge of local and relevant AML laws and regulations.
Good investigative skills and demonstrated understanding of complex financial transactions.
-Strong writing and analytical skills.
-Demonstrated ability to exercise sound judgement as to the materiality of risks identified.
-Proven ability in determining required risk mitigation activities with appropriate consideration to the impact of the business line.
-Good interpersonal and communication skills.
-Uses an analytical approach to problem solving, coupled with attention to results and a sense of urgency.
-Ability to communicate in French and/or Spanish is an asset.
-Certified Anti-Money Laundering Specialist (CAMS) designation is an asset.
-Exemplary integrity and ethics in all instances.Summary
Interested in joining a purpose driven winning team, committed to results, in an inclusive and high-performing culture. ? Apply online today!Please apply to this exciting opportunity by choosing one of the following options:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resumes to jessica.yelozbek@randstad.ca add subject: AML Investigatorhuman forward.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Copywriter – Randstad – Toronto, ON

Company: Randstad

Location: Toronto, ON

Expected salary:

Job date: Fri, 31 Jan 2025 00:05:19 GMT

Job description: We are looking for a Copywriter to support our client’s Salesforce Marketing Cloud Agile Marketing Pod. You will leverage your editorial skills to bring the brand’s purpose to life and support clients’ success. You aim to develop compelling copy solutions while balancing business, marketing, user experience, and technical constraints. The role requires tight deadline management, strong attention to detail, and exceptional interpersonal skills.Advantages
– Enjoy a balanced work environment with one day per week on-site in a modern facility and remote work options for the rest.
– Work on projects with executive-level attention, providing great exposure and career growth opportunities.
– Join a diverse and engaging team that values creativity, relationship-building, and teamwork.
– Gain experience with top marketing tools like Salesforce Marketing Cloud and Adobe Experience Manager, enhancing your skill set.
– Contribute to a pilot initiative that brings copywriting in-house, shaping brand messaging and client engagement strategies.
– Employee-centric culture with interactive activities that promote relationship building.Responsibilities
– Work within a cross-functional Agile team to deliver email campaigns deployed through Salesforce Marketing Cloud. Manage multiple initiatives with strong organizational and time management skills.
– Maintain and share editorial standards with teams, ensuring clarity and consistency.
– Present and revise copy decks in stakeholder review meetings. Collaborate with diverse stakeholders, sales leads, designers, translators, and developers.
– Work closely with Agile teams to align copy with business objectives, technical constraints, and legal/regulatory requirements. Simplify complex business objectives into clear, engaging language.
– Ensure all content adheres to brand guidelines and follows proper review and approval processes.
– Provide copy recommendations that align with campaign objectives and ensure on-time deliverables.Qualifications
– 5+ years of experience in writing, editing, and proofreading copy across various platforms.
– Degree/diploma in English, Journalism, or equivalent experience/certifications.
– Strong understanding of WCAG accessibility requirements and inclusive digital design principles.
– Experience in digital marketing.
– Proficiency in MS Office products.
– Familiarity with HTML and content management systems.
– Working knowledge of Salesforce Marketing Cloud.
– Experience with Adobe Experience Manager (AEM).
– Strong critical thinking and decision-making skills.
– Excellent relationship-building and collaboration skills.
– Adaptability to new tools and technology.
– Team-oriented with an inclusive mindset.
– Curious and eager to evolve thinking and work habits.
– Exceptional written and verbal communication skills.Summary
This role offers an exciting opportunity to be part of a transformative pilot initiative, working within a collaborative and high-impact team environment. If you believe you or someone you know is a fit for this role, please reach out to Michelle.Hacon@cellainc.com and apply to the role!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

The job posting is for a Copywriter to support a client’s Salesforce Marketing Cloud Agile Marketing Pod. The role involves developing compelling copy solutions while balancing business, marketing, user experience, and technical constraints. The job offers a balanced work environment with one day on-site and remote work options, projects with executive-level attention, and career growth opportunities. Responsibilities include working within a cross-functional Agile team, maintaining editorial standards, collaborating with stakeholders, and ensuring all content aligns with brand guidelines. Qualifications include 5+ years of experience in copywriting, proficiency in digital marketing, and familiarity with tools like Salesforce Marketing Cloud and Adobe Experience Manager. The role also involves fostering an inclusive and diverse work culture. If interested, candidates can reach out to the provided email address to apply. The company is committed to fostering workforce diversity and inclusion.

Randstad – AML investigator – Mississauga, ON

Company: Randstad

Location: Mississauga, ON

Expected salary: $52000 – 57000 per year

Job date: Fri, 24 Jan 2025 07:41:45 GMT

Job description: Our client, one of Canada’s top financial institutions, is seeking an experienced AML Investigator to join their team. This role is critical to maintaining the integrity of the financial system by investigating potential money laundering activities and supporting compliance efforts.Do you have previous experience conducting research? Are you looking to work within a bank environment? Do you happen to have previous AML or capital markets experience? If you have any of these skills, this is a great opportunity for you!Our client, a top 5 Canadian bank, is looking for a AML – investigator in Mississauga/ Scarborough.Job Title: AML Investigator (Level 5)
Location: Mississauga/ Scarborough
Workstyle: Hybrid / remote: 2 days in office a month
Salary: $52k – $57k (based on experience)
Start date: Soon, end of February,2025
Top 5 Banks in CanadaPlease apply to this exciting opportunity by choosing one of the following options:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resumes to jessica.yelozbek@randstad.ca add subject: AML InvestigatorAdvantages
-Perform and document investigations, including clearly reasoned findings, along with maintaining supporting information, in accordance with Enterprise AML and internal policies and procedures.
-Investigate Client records, activities, and account information to determine whether unusual activity may indicate RGS.
-Identify and investigate high-risk Clients, including, but not limited to, potential politically exposed persons (PEPs)/politically exposed foreign persons (PEFPs), and/or Sanctions, and refers, as appropriate, to internal partners (e.g., EDDU, Global Sanctions, etc.).
-Prepare and deliver investigative results to the appropriate staff, including identification of trends and areas of improvement.
-Identify and report RGS within the regulatory reporting requirements and timelines.
-Recommend risk-mitigation actions and next steps at the conclusion of case investigations, including, but not limited to, demarketing, retain, or Caution List recommendations.
-Maintain up-to-date knowledge and skill sets relevant for ML/TF, Sanctions, and other regulatory matters to perform case investigations.
-Identify challenges and obstacles related to the team’s objectives and escalates them accordingly.
-Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
-Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, and conduct risk, including, but not limited to, responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, -and the Guidelines for Business Conduct.
-Champion a high-performance environment and contributes to an inclusive work environment.Responsibilities
-Investigate and evaluate complex financial transactions to identify suspicious activity and potential money laundering risks.
-Gather, assess, and present findings in a clear, concise, and actionable manner.
-Document investigations thoroughly, ensuring compliance with all AML regulations.
-Collaborate with internal teams and external stakeholders to support investigative efforts.
-Analyze data to identify trends, patterns, and potential risks associated with financial transactions.
-Conduct interviews and inquiries, providing detailed reports to ensure full regulatory compliance.
-Stay up-to-date with relevant AML laws, regulations, and industry best practices.Qualifications
University degree, or equivalent, and a minimum of 1 year of experience in AML and/or risk disciplines. Extensive investigative skills along with 4 years of documented AML or law enforcement experience may substitute for university degree requirements. In addition,
Experience in ML/TF investigations.
Knowledge of local and relevant AML laws and regulations.
Good investigative skills and demonstrated understanding of complex financial transactions.
-Strong writing and analytical skills.
-Demonstrated ability to exercise sound judgement as to the materiality of risks identified.
-Proven ability in determining required risk mitigation activities with appropriate consideration to the impact of the business line.
-Good interpersonal and communication skills.
-Uses an analytical approach to problem solving, coupled with attention to results and a sense of urgency.
-Ability to communicate in French and/or Spanish is an asset.
-Certified Anti-Money Laundering Specialist (CAMS) designation is an asset.
-Exemplary integrity and ethics in all instances.Summary
Interested in joining a purpose driven winning team, committed to results, in an inclusive and high-performing culture. ? Apply online today!Please apply to this exciting opportunity by choosing one of the following options:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resumes to jessica.yelozbek@randstad.ca add subject: AML Investigatorhuman forward.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Marketing Communications Manager – Randstad – Toronto, ON

Company: Randstad

Location: Toronto, ON

Expected salary:

Job date: Fri, 31 Jan 2025 04:58:35 GMT

Job description: We are looking for a strategic thinker with a strong marketing background, excellent communication skills, and the ability to manage multiple campaigns effectively. The ideal candidate will thrive in a collaborative environment while maintaining a results-driven approach to marketing execution. This is a 12 month hybrid contract.Advantages
– Opportunity to work closely with multiple internal stakeholders and external agency partners, gaining cross-functional exposure.
– Hands-on experience in developing and executing strategic marketing plans aligned with business revenue targets.
– Involvement in creative development and marketing initiatives within a dynamic, fast-paced environment.
– Exposure to digital marketing and direct marketing communications, ensuring brand compliance and effective campaign execution.
– Growth opportunities through collaboration with senior leadership and engagement in high-impact marketing projects.Responsibilities
– Deliver strategic 1-2-year marketing plans aligned with business revenue targets while managing allocated budgets.
– Partner with Directors and Senior Directors to develop and execute marketing tactics, including offers, creative direction, target audience selection, and channel strategies.
– Work collaboratively across Marketing teams and business lines to support overall revenue growth.
– Build strong relationships with key business contacts to provide strategic marketing insights and become a trusted partner.
– Oversee the creative development and internal approval process, including legal and compliance reviews for direct marketing initiatives.
– Ensure all marketing activities align with brand guidelines and compliance standards.
– Serve as the subject matter expert on competitive engagement insights and integrate findings into marketing strategies.
– Utilize data and analytics to optimize marketing initiatives, ensuring measurable and profitable outcomes.
– Manage marketing budgets efficiently, maximizing channels and return on investment.
– Maintain ongoing communication and provide regular updates on campaign status and key marketing activities.
– Identify and implement innovative approaches to enhance direct marketing communications and engagement.Qualifications
– 1+ years of experience in managing creative and marketing communication processes across various mediums, including direct and interactive marketing.
– 1+ years of experience in financial services, ideally with knowledge of retail banking and credit card products.
– Experience in email marketing and producing client-facing communications.
– Proven ability to manage budgets and ensure costs align with approved estimates.
– Undergraduate degree in Marketing or equivalent relevant experience.
– 3+ years of experience working with an agency on creative development.
– Copywriting experience or strong familiarity with content creation.
– Understanding of email creation from a technical perspective.
– Ability to influence without authority and effectively communicate perspectives.
– Strong verbal and written communication skills with high attention to detail.
– Self-motivated, proactive, and able to learn quickly.
– Exceptional organizational and prioritization skills to manage multiple projects simultaneously.Summary
If you believe you or someone you know will be a good fit for this role, please don’t hesitate to apply and reach out!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

The content outlines a job opportunity for a strategic thinker with a strong marketing background to manage multiple campaigns effectively. The role involves developing and executing marketing plans aligned with business revenue targets, collaborating with internal stakeholders and external partners, and maintaining brand compliance. The ideal candidate should have experience in managing creative and marketing processes, financial services, email marketing, and budget management. The position offers growth opportunities, exposure to digital marketing, and involvement in high-impact projects. Randstad Canada is committed to fostering equity, diversity, and inclusion within the workplace and supporting accessibility and accommodation needs for all candidates.

Randstad – Full-Stack Developer – London, ON

Company: Randstad

Location: London, ON

Expected salary:

Job date: Sat, 25 Jan 2025 07:21:18 GMT

Job description: My client is looking for a Full-stack developer contributing to the development of contemporary solutions for their clients. Within the core product team, you will collaborate with committed developers to assess current solutions and utilize process analysis to implement designs that provide effective products addressing the challenges of our dealer community. The ideal candidate is a full-stack engineer capable of analyzing, understanding, and enhancing various software languages to deliver efficient, high-performing, and maintainable solutionsAdvantages
-Remote opportunity
-Agile environment
-Opportunity for growth
-Excellent management supportResponsibilities
-Evaluate, assess, and implement software solutions to address customer issues.
-Conduct testing to confirm products resolve customer problems and reduce errors.
-Examine and troubleshoot code.
-Participate in discussions and planning to enhance the overall architecture of the product
-Streamline tasks using suitable tools and scripting.
-Work together with internal teams to repair or enhance the product.
-Record solutions and work with the documentation team.Qualifications
-Bachelor’s in computer science, Engineering or equivalent education/experience.
– 5+ years of programming experience required.
-Experienced in an Agile software development framework.
– Analysis and Design experience.
– Experience and training in formal software testing methods.Summary
If you are a talented developer looking to work for a great team with excellent product, then this role is for you. Please apply to be consideredRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Project Manager – Retail Hardware – Randstad – Vancouver, BC

Company: Randstad

Location: Vancouver, BC

Job description: Are you an experienced Project Manager in search of your next contract opportunity? Our high-profile client is seeking… to hire a Project Manager – Retail Hardware to join their talented team on a 6-month contract with a strong probability…
Experienced Project Manager needed for contract opportunity with high-profile client in the retail hardware industry. 6-month contract with potential for extension.
Job Description

We are currently seeking a hardworking and dedicated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, maintaining accurate records, and resolving any customer inquiries or issues.

Key Responsibilities:
– Interact with customers via phone, email, and in person to answer inquiries and resolve issues
– Maintain customer records and ensure accuracy of data
– Process customer orders and transactions
– Communicate effectively with other team members to ensure customer satisfaction
– Collaborate with other departments to troubleshoot and resolve customer problems

Qualifications:
– High school diploma or equivalent
– Previous customer service experience preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work well in a fast-paced environment

If you possess these qualities and are looking for a rewarding career in customer service, we encourage you to apply for this position. Join our team and help us provide top-notch service to our valued customers.

Expected salary: $59.16 – 75.59 per hour

Job date: Wed, 29 Jan 2025 04:48:36 GMT

Randstad – Systems Administrator – Hybrid – Niagara Falls, ON

Company: Randstad

Location: Niagara Falls, ON

Expected salary:

Job date: Sun, 26 Jan 2025 00:38:14 GMT

Job description: POSITION SUMMARY
The Client Systems Administrator is accountable for installing, diagnosing, repairing, maintaining, and upgrading
Service wide software and operating systems, second tier troubleshooting, and the overall experience for end users. This will be a Hybrid role and the person needs to be in the office for 50% of the time and remote the other 50%.Advantages
PHYSICAL/MENTAL DEMANDS

  • Work may involve heavy physical effort while replacing/installing equipment as required (up to 70 lbs.)
  • Work involves extended periods of strenuous visual and mental concentration
  • Breakdown of computer hardware/software could result in disruption of resources for the end user
  • Improperly trained or misinformed personnel could result in a substantial loss to the Service or affect the

work of others through time lost in making correctionsResponsibilities
MAJOR RESPONSIBILITIES
1. Research, develop, test, build and deploy enterprise software solutions as required, facilitating seamless
enterprise wide roll out and adoption.
2. Accountable for maintaining all operating system and software maintenance, logs, and documentation as
per best practice, using pro-active planning and recommendations for improvement.
3. Responsible for the maintenance and upgrade of software and operating system versions along with patch
levels, security updates, monitoring, and general improvements to the performance and security of the
environments.
4. Responsible for the creation of and maintenance of a corporate library of image and software packages
held within the NRPS domain, ensuring accuracy and effectiveness at all times.
5. Create corporate computer images, driver upgrades, and various software packages for effective
deployment.
6. Maintain up to date inventory of software/hardware levels including licensing compliance and quarterly
reconciliation reporting.
7. Perform second tier diagnosis of hardware and software issues and support tier 1 requests in times of high
demand or as required by management.
8. Research, review and submit change recommendations for group policy development, efficiencies in
current software builds, scripts, automation, and processes as it pertains to your area.
9. Collaborate with IT peers to ensure the desktop computing environment operates efficiently.
10. Document technical issues; recommend and present solution ideas for evaluation.
11. Record, document and maintain subsequent updates of all technical service requests via an IT Service
Management application. Determine the scope of reported service requests and escalate according to
established standard operating procedures. Ensure all relevant data is collected and accurate including all
steps taken to reach satisfactory conclusions to service requests.
12. Advise and present solutions to internal IT groups along with training and coaching of Tier 1 staff to upgrade
their knowledge and ability to support any new initiatives.
13. Participate in the IT Change Management Advisory Group and assist the group with the assessment,
prioritization and scheduling of technical changes impacting the enterprise network and users.This position description is intended to describe the general level and nature of the position and is not an exhaustive list of all tasks assigned in
the performance of the position
14. Liaise with third party and PC equipment vendors for service, support, and repair of equipment and software
in a timely and well documented manner.
15. Provide leadership, guidance and training to Service Desk Analyst and Computer Hardware Technician
positions.
16. Other related duties as assigned.Qualifications
JOB SPECIFICATIONS (Required Education, Experience, etc.)

  • 3-year college diploma in Computer Information Technology or related discipline or an equivalent

combination of education and experience.

  • Attainment of Microsoft Certified Desktop Support Technician (MCDST) designation and/or Microsoft

Certified Technology Specialist (MCTS) designation or equivalent training

  • 3 years of relevant work experience (e.g. with standard PC software packages, customer service,

troubleshooting, office automation, end user training, etc.)

  • Working technical knowledge of current protocols, operating systems, and standards
  • Working technical knowledge of Microsoft System Centre Configuration Manage (SCCM), Windows

Automated Installation Kit (WAIK), and Microsoft Deployment Toolkit (MDT)

  • Advanced technical knowledge of basic scripting techniques including, but not limited to, VBscript,

PowerShell, and AutoIt

  • Advanced technical knowledge of TCP/IP, DNS, DHCP, WINS
  • Advanced knowledge and demonstrated experience of Windows XP and Windows 7 client environments
  • Effective interpersonal skills along with strong written and oral communication skills
  • Self-motivated with the ability to prioritize and execute tasks in a high pressure environment
  • Highly organized and able to plan, schedule, and manage work using effective time management skills
  • Valid Class G Driver’s License

NOTE: Once appointed to the position, the following requirement must be met:

  • Successful completion of Service driving test

Summary
WORKING CONDITIONS

  • Work is sometimes performed in cramped, uncomfortable, and at times physically challenging areas
  • Work environment includes the use of specialized equipment which may involve moderate risks when

performing preventative measures to avoid damaging equipment

  • Expected to travel throughout the Region to provide support to various end users
  • Participates in the IT on call rotation schedule
  • Considerable contact with other members of the Service and outside suppliers of hardware/software

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

RCSA QC Manager – Randstad – Toronto, ON

Company: Randstad

Location: Toronto, ON

Expected salary:

Job date: Sun, 26 Jan 2025 04:54:33 GMT

Job description: in people, process, technology, and third-party, among others. We are currently looking for an RCSA QC Manager to support… regulatory expectations. · Manage the engagements with the project delivery team and develop client relationship…