Company: Telus
Location: Toronto, ON
Expected salary:
Job date: Thu, 27 Feb 2025 02:37:16 GMT
Job description: DescriptionLocation: TELUS Health Care Centre -Toronto – Regular Full-Time
Hours: 8:00 am to 4:00 pm (Monday – Friday)Who is TELUS Health?TELUS Health is empowering every person to live their healthiest Life. Guided by our vision. We are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.Do you share our passion?Let’s create a healthier future, togetherOur team and what we’ll accomplish togetherWe are looking for enthusiastic customer service-minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team. one of the largest networks of Care Centres in Canada and help us shape the future of how Canadians engage with the healthcare ecosystem.Under the direction of the Clinic Manager, you will be responsible for performing a variety of administrative and clerical tasks.What you’ll do
- Greeting patients and managing patient intake. Answering and routing incoming calls.
- Scheduling appointments for patients.
- Provide daily administrative support to the medical office and clinical team (physicians, nursing, chart prep, CSRs, transcription, reception and flow) to ensure efficient operation and flow of work
- Manage patient referrals, coordinate effort with external clinics
- Work in collaboration with medical office team to ensure proper process and procedures are in place to manage administrative aspects of special client accounts
- Maintain a high level of current product and service knowledge
- Maintain and modify confidential medical electronic/paper filing/retrieval and transfer methods, systems, formats and information
- Responds promptly to questions and concerns from clients, employees and Physicians
- Maintains confidentiality and follows departmental guidelines
- Able to identify and document process shortfalls that present themselves and communicate issues to management
- Recommend possible solutions to minimize and remove barriers to the administrative workflow and office processes for review, approval and further direction
- Manage monthly inventory, supply check of office supplies and maintain office supply room
- Manage the flow of guests in the clinic in coordination with the Flow Coordinator and other team members including Physicians
- Participate in special projects and quality assurance initiatives
- Performing other related clerical activities and cross-functional responsibilities as assigned
- Performs other related duties
QualificationsWhat you bring:
- High school diploma with a minimum of 1-3 years of relevant experience working in a fast-paced environment, providing a high degree of customer service
- Excellent communication skills, both verbal and written
- Attention to detail and great work ethic
- Very good computer skills and proficiency in Microsoft Office suite
- Strong organizational skills; multitasking and time-management skills, with the ability to prioritize tasks
- Work autonomously and demonstrate initiative and good judgment
- Ability to be resourceful and proactive when issues arise
- Passion for working within a collaborative team and providing amazing guest experiences
- Must be upbeat, outgoing and positive
- Ability to work effectively within a team
- Problem-solving and apply guest resolution tactics
- Customer service experience (preferred)
- Reception experience (preferred)
- Health Studies (preferred)
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.#INDTH
#LI-OnsiteSalary Range: $19-$28Performance Bonus or Sales Incentive Plan: 0%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
TELUS Health is seeking enthusiastic individuals to join their team at the TELUS Health Care Centre in Toronto. The role involves performing various administrative tasks to support the efficient operation of the clinic. Qualifications include customer service experience, strong communication skills, and proficiency in Microsoft Office. The position offers a competitive salary, flexible benefits, and opportunities for career growth. TELUS Health is committed to creating innovative healthcare solutions and fostering a diverse and inclusive work culture. Accommodations for applicants with disabilities are available during the recruitment process.
