Product Manager, Omnichannel (12 Month Contract) – Holt Renfrew – Toronto, ON

Company: Holt Renfrew

Location: Toronto, ON

Expected salary:

Job date: Sun, 15 Jun 2025 02:14:54 GMT

Job description: Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.The Product Manager, Omnichannel (12 Month Contract) is responsible for identifying business needs and opportunities aligned to Holt Renfrew’s overall digital roadmap and coordinating all business activities relating to the evaluation, development, and execution of its prioritized elements. The Manager will work with Digital, eCommerce, Marketing and Customer Experience leadership to help shape and revise the roadmap leveraging an understanding of the business strategy, customer and stakeholder needs, market innovation, and technology/budgetary constraints.Specific responsibilities include (but are not limited to) the following:Serve as a subject matter expert in omnichannel customer experiences, products, tools, and market innovationCapture and prioritize customer and business user needs related to omnichannel functionalities and products (e.g. web storefront, merchandising & associate clienteling tools, product content management, etc.)Lead discovery sessions with Business, UX and IT/Development teamsTranslate identified user needs into use case scenarios, user stories, and business requirements; including collaborating with stakeholders to define acceptance criteriaDefine product strategy and roadmap to ensure timely delivery of committed features and releases by supporting agile sprint planning and prioritization activitiesCoordinate user acceptance testing by executing the testing strategy, scheduling resources and tracking test performanceSupport creation of business cases to validate opportunity for financial benefits and secure fundingSupport the identification and evaluation of vendor solutions and make build vs. buy tradeoffsLeverage google analytics to evaluate feature performance and ensure regular measurement of successTriage and troubleshoot product issues and user-reported system defects using reporting and tools, manage issue from identification to resolutionPerform ongoing data analysis to understand employee & customer interaction and areas of opportunity, including user testingIdentify areas for operational process improvements or solution augmentations to streamline processes and enhance the Omnichannel customer experienceManage or support relationships with third party vendors to ensure operationalization of new products, policies, and processes and drive integration and coordination with the stores, partners, and the retail teamEstablish and maintain strong customer relationships with internal and external customers, managers and staffThe ideal candidate:Bachelor’s Degree in technical related field (Sciences, Information Systems, Technology, Engineering) or Business Administration with a focus on technologyMinimum 5-7 years of experience working in Digital Retail or Omnichannel product management or support areas creating innovative, customer-facing features; experience in luxury apparel/beauty a strong assetExperience working in an agile software development environment and familiarity with scrum principlesExperience working in an SAP environment and with SAP tools (e.g. Hybris) a strong assetExperience working with Jira, Google analytics, Figma, Miro, and user testing tools a strong assetExperience working on project teams with clear deliverables and deadlinesStrong project management and problem-solving skillsStrong analytical and organizational skillsAttention to detailStrong interpersonal skillsAbility to work independently and multi-taskAdaptable and comfortable with ambiguity and changeAbility to innovate and stretch thinking, but ground actions in realities of businessProficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)The measures of success:Delivery of Ecommerce and Omnichannel-enabled salesDelivery of identified digital products and enhancements on-time, on-budget, and error-freeFeedback from internal and external clientsHolt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees — their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew is seeking a Product Manager for a 12-month contract, focused on omnichannel development within their digital roadmap. The position requires expertise in omnichannel customer experiences and collaboration with various teams, including Digital, eCommerce, and Marketing. Key responsibilities include identifying customer needs, leading product strategy, managing user testing, analyzing data, and improving operational processes.

Candidates should have a Bachelor’s degree in a relevant field and 5-7 years of experience in digital retail or product management, preferably in the luxury sector. Familiarity with agile methodologies and tools like Jira and Google Analytics is essential. Strong project management skills and the ability to navigate ambiguity are crucial. Holt Renfrew emphasizes diversity and inclusion, ensuring an accessible recruitment process for all candidates.

Benefits include competitive compensation, employee discounts, health benefits, and opportunities for learning and development.

Senior Graphic Designer – Holt Renfrew – Toronto, ON

Company: Holt Renfrew

Location: Toronto, ON

Expected salary:

Job date: Sun, 15 Jun 2025 05:30:35 GMT

Job description: Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.**All applicants must include a link to their portfolio as part of their application and/or resume. Applications submitted without a portfolio may not be considered**We are seeking a Senior Graphic Designer will develop and assist in the visual representation and execution of digital and printed materials that support the Holt Renfrew brand and strategy with innovative ideas, led by a proven track record in both creative and functional design. You thrive in brand and product representation, from branding to digital & print.Specific responsibilities include (but are not limited to) the following:Support the creation and production of Marketing ideas that enhance the brand and inspire our customers.Conceptualize and implement design strategies that are in-line with Holt Renfrew brand aesthetics and standards for seasonal Campaigns.Collaborate with the marketing and brand strategy team to conceptualize and execute all graphic elements for key marketing programs and initiativesMaintain expert level knowledge of global brand standards, championing the value of the brand, ensuring design solutions support global initiativesDemonstrate high ability to manage complex projects and synthesize direction from many key stakeholder across the business to the teamAct as a consultant to the marketing team and provide graphic design expertise to increase visual impact and effectiveness of brand materials to support business objectivesResponsible for the archiving and creating libraries for increased productivity and collaboration of graphic production art, source files, template files and related graphical assetsManage all designated projects from concept development through to execution in a timely manner, while working within project schedules and deadlines.Onboard new designers including freelancers, demonstrating creative processes and company-wide policies, offering resources and support for the duration of their standing with the companyProvide creative and innovative approaches as well as outstanding attention to detail and quality under challenging deadlines, including but not limited to digital and print vehicles that range across website landing pages, editorial content, email, vendor look books, social media assets, in-store signage, OOH, direct mail pieces, and private label packaging.Conceptualize design strategies in-line with brand aesthetics and standards for seasonal Campaigns and partners with copy and Art Department on all creative layouts based on final design concept approval.Support Photo studio onset by supervising and providing support for fashion, beauty, still life and video, ensuring visuals are on-brand, diverse, contemporary, and desirable within approved direction, as neededThe ideal candidate must have solid problem solving abilities, strong communication skills and the ability to innovate with concept and executions.Ensure brand consistency on all projects.Optimize workflow efficiencies with the Production Team.Research and provide recommendations on best practices, industry and consumer trends.Pre-flight all material for print and format for optimal reproduction.Ability to create and execute content-rich, engaging animated GIFs and motion cuts.The ideal candidate:Post graduate degree or diploma in graphic design is preferred7+ years’ experience in an advertising agency, design studio or retail organizationProficiency in MS Suite: PowerPoint, Excel, Word, etc.Strong conceptual ability and attention to detailOn set photography art direction experience is a plus!Proficient in digital/web production and design, with experience in user interface designExceptional skills in design and typographyAbility to work within a fast-paced, team environmentStrong prioritizing, problem-solving, presentation, communication and presentation skillsSkilled in graphic design software including Adobe Photoshop, Illustrator, InDesign, and Figma.Experience using KeynoteExperience in motion graphics and text animation is a plus!Ability to understand both the aesthetic needs and the technical requirements of the digital space and how to adapt from print to digital.Knowledge of UX principles and best practices and how they can be applied to design.Passion for retail, digital design, in-store marketing, and new trends and ideas in graphic design.Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees — their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew is seeking a Senior Graphic Designer to enhance their brand through innovative digital and print designs. This role involves developing visual materials, collaborating on marketing strategies, and ensuring brand consistency across various projects. Key responsibilities include managing complex projects, mentoring new designers, and optimizing workflows. Ideal candidates should have over 7 years of experience in graphic design, proficiency in relevant software, strong communication skills, and a passion for retail and digital design. The company offers competitive compensation, benefits, and is committed to diversity and inclusion in the workplace. Applicants must include a portfolio link when applying.

Specialist, Brand Marketing – Holt Renfrew – Toronto, ON

Company: Holt Renfrew

Location: Toronto, ON

Expected salary:

Job date: Wed, 14 May 2025 02:00:12 GMT

Job description: Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.The Specialist, Brand Marketing will support the Brand Marketing Manager in developing and executing strategic marketing campaigns and programs that differentiate Holt Renfrew, ensuring complete integration across all channels and delivery consistent with the company’s overall goals.Specific responsibilities include (but are not limited to) the following:Support the development and execution of seasonal campaigns and marketing programs from strategy through to completion, in partnership with the Brand Marketing Manager.Collaborate with marketing, retail, and product teams to build seasonal business plans and ensure 360° integration across all touchpoints.Own campaign briefing for creative and communications teams, ensuring all assets are on-brand and aligned with campaign objectives.Contribute to strategic planning by identifying insights from consumer, cultural, competitive, and communications trends.Build and maintain strong relationships with internal stakeholders to foster collaboration and drive effective campaign execution.Prepare and manage campaign decks, proposals, and presentation materials for internal and external stakeholders.Lead post-campaign analysis, including the development of post-mortem reports and archiving of campaign assets and results.Manage marketing invoicing and financial tracking, regularly updating the master budget for accuracy.Oversee the coordination and implementation of project plans, including timelines, progress tracking, meeting documentation, and performance metrics.Maintain key Brand Marketing documents, calendars, and workflows.Contribute to the development of innovative, first-to-market campaigns that showcase Holt Renfrew’s brands and in-store experiences.Stay informed on market and industry trends to identify new opportunities for campaign innovation and audience engagement.Support the creation of ideas that drive traffic and sales across in-store and digital channels.Identify and recommend improvements to processes, tools, and team performance.Adhere to all Health & Safety policies and procedures.Perform other duties and special projects as assigned.The ideal candidate:Bachelor’s degree in marketing, communications, business, or a related field3-4 years post-university work experience in marketing, strategy, project and/or account management experience; agency experience is an assetDemonstrated leadership and influencing skills with the ability to get things doneExcellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as requiredExcels in project management, with the ability to juggle multiple priorities and meet deadlines.Confident and effective communication (written & verbal) and interpersonal skillsIs adaptable and comfortable with ambiguity and changeHighly service-oriented with exceptional organizational and follow up skillsDeeply interested in fashion, arts and cultureProficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) experienced in creating engaging presentation decks.Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees — their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew offers a dynamic, fashion-focused work environment with growth opportunities and benefits, including competitive compensation, employee discounts, health coverage, and tuition assistance. The role of Specialist, Brand Marketing involves supporting the Brand Marketing Manager in executing strategic marketing campaigns aligned with company goals. Responsibilities include campaign development, collaboration with various teams, briefing creative teams, analyzing market trends, managing campaign proposals, financial tracking, and documentation. The ideal candidate should have a bachelor’s degree, 3-4 years of relevant experience, strong leadership and project management skills, and a deep interest in fashion and culture. Holt Renfrew emphasizes diversity and inclusivity in hiring practices.

Director, Customer Analytics & Insights – Holt Renfrew – Toronto, ON

Company: Holt Renfrew

Location: Toronto, ON

Expected salary:

Job date: Wed, 07 May 2025 00:53:28 GMT

Job description: Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.The Director of Customer Analytics and Insights plays a pivotal role in shaping the Brand’s strategy and decision-making through deep, actionable data insights. This role is responsible for developing a comprehensive understanding of Holt’s customers—including their purchasing behaviors, interests, and interactions across both physical and digital channels—as well as tracking emerging trends and customer evolution. Strategically, the role focuses on continuously enhancing customer modeling and insights to inform future planning. On an operational level, it promotes data accessibility, encourages the adoption of data-driven decision-making, and empowers teams across the organization to act on insights with confidence.The role will also have leadership responsibilities including ensuring the best resource allocation and prioritization across operational and strategic support, building and developing a high-performing team recognized for delivering results and accountability, and continuing to advocate and nurture a data-driven mindset and decision-making across the Brand.ResponsibilitiesStrategic InitiativesShape and continuously evolve customer segmentations and champion its transparency and accessibility across the organization to drive awareness and adoptionGuide how to build and leverage models to identify trends and opportunitiesContextualize, visualize and share insights openly through storytelling to enable alignment across departmentsContribute to defining how we will track and measure strategic initiatives and support their implementation and roll outIdentify opportunities to capture new sources of data (both internal and external) to improve on quality of data sets and build understanding of contextReporting & AnalyticsManage governance of customer self-serve reports, including design, build and evolution of these reports to support better operational decision makingDrive adoption and continuously refine metrics and data points of self-serve reports based on understanding of user needsSupport ad-hoc business operational requests with the aim to develop tools and processes to unlock more business autonomy in day-to-day operationIdentify opportunities for growth in customer base and customer value in line with brand seasonal goals, working closely with operational teamsData Governance and StructureOversee customer data governance to ensure accuracy, consistency, quality and security of data and reports; ensure data is structured and is optimized to suit business needs (partnering with Technology team)Stay connected with ongoing projects to identify new data points we would like to capture to enhance quality of our analysisExplore how to connect pieces of data which may not yet be connected to support data prepThe Ideal Candidate:Bachelor’s degree in data & analytics, business, marketing, or a quantitative field (e.g., statistics, math, economics, computer science)8+ years of post-university experience in Data & Analytics or Marketing, with a focus on data-driven decision-makingStrong grasp of relational databases and SQL environmentsExperience building and/or overseeing self-serve data visualizations (Power BI, Tableau)Proficient in developing data-driven modelsFamiliarity with modern cloud-based analytics platforms (e.g., Microsoft Fabric, GCP, AWS); capable of guiding work in tools like Python and PySparkAdvanced skills in Excel and PowerPointProven leadership and influencing skills; able to drive results and work cross-functionallyAdaptable, with a strong tolerance for ambiguity and changeExcellent analytical and problem-solving abilitiesStrong interpersonal and communication skills; effective both as a team leader and individual contributorKnowledge of customer data privacy best practicesSolid business acumen with the ability to connect analytics to financial and strategic goalsAn interest or passion for fashion is an assetHolt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees — their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Holt Renfrew provides a fashion-driven workplace with opportunities for professional growth and a focus on corporate social responsibility. They offer competitive compensation, employee discounts, pension, health benefits, and tuition assistance.

The Director of Customer Analytics and Insights plays a crucial role in shaping brand strategy through in-depth data analysis of customer behavior across channels. Responsibilities include evolving customer segmentation, advocating data-driven decision-making, and enhancing operational data access. The role also involves managing data governance, ensuring data quality, and collaborating with teams to identify growth opportunities.

The ideal candidate should have a bachelor’s degree in a related field, over 8 years of experience in data analytics or marketing, and strong skills in SQL, data visualization tools (e.g., Power BI, Tableau), and cloud platforms. Leadership, adaptability, and excellent analytical abilities are essential, alongside a passion for fashion.

Holt Renfrew is committed to diversity and inclusion in its hiring practices, offering accommodations during the recruitment process as needed.