Company: Aimbridge Hospitality
Location: Orlando, FL
Expected salary: $18 per hour
Job date: Wed, 02 Jul 2025 07:27:56 GMT
Job description:
Job Title: Group Reservations Coordinator
Job Description:
The Group Reservations Coordinator plays a pivotal role in our operations, serving as the bridge between the Sales & Marketing team, Accounting, and Conference Services. This position requires a detail-oriented individual with exceptional organizational skills and a knack for effective communication.
Key Responsibilities:
- Collaborate with Teams: Work closely with Sales & Marketing to understand group requirements and optimize booking processes, ensuring alignment with promotional strategies.
- Manage Reservations: Oversee all aspects of group bookings from initial inquiry through to the post-stay follow-up, ensuring a seamless experience for clients.
- Coordinate with Accounting: Liaise with the accounting department to ensure accurate billing and payment processing for group reservations.
- Maintain Records: Keep meticulous records of group reservations, adjustments, and cancellations, ensuring all data is up-to-date and accessible.
- Assist with Conference Services: Work in tandem with the Conference Services team to coordinate meeting space, catering, and other logistical needs for group events.
- Customer Service Excellence: Provide exceptional customer support to clients, addressing queries and resolving concerns to maintain high satisfaction levels.
- Reporting and Analysis: Generate reports on group bookings, revenue, and industry trends to assist in strategic planning.
Qualifications:
- Previous experience in hospitality, sales, or reservations is preferred.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office Suite; experience with reservation systems is a plus.
- Excellent organizational skills with a keen attention to detail.
- Ability to work collaboratively in a fast-paced environment.
Join our dynamic team and contribute to creating memorable experiences for our clients through meticulous coordination and exceptional service!