Community Programs Lead, Regional Coordinator, Overnight Respite and Adult Day Programs – Vancouver Coastal Health – Vancouver, BC

Company: Vancouver Coastal Health

Location: Vancouver, BC

Job description: Day Programs with Vancouver Coastal Health you will: Report to the designated Community Manager. Be accountable for the… effective resolution of issues. Applies project management methodologies in the design and development of various frameworks…
The Day Programs at Vancouver Coastal Health require employees to report to the Community Manager, be accountable for resolving issues effectively, and apply project management methodologies in designing and developing frameworks.
Job Description

We are currently looking for an experienced and dynamic Customer Service Representative to join our team. The ideal candidate will have strong communication skills, be detail-oriented, and have a passion for delivering exceptional customer service.

Key Responsibilities:
– Handle incoming customer inquiries via phone, email, and chat
– Provide accurate and timely information to customers regarding products, orders, and services
– Resolve customer issues and complaints in a professional and efficient manner
– Process orders and returns according to company procedures
– Maintain customer records and follow up with customers as needed
– Collaborate with other team members to ensure a positive customer experience

Qualifications:
– High school diploma or equivalent
– 1+ years of customer service experience
– Excellent communication skills, both verbal and written
– Strong problem-solving and decision-making abilities
– Ability to work in a fast-paced environment and multitask effectively

If you have a passion for customer service and are looking to join a dynamic team, we encourage you to apply for this position. Join us and help us deliver exceptional service to our customers. Apply now!

Expected salary:

Job date: Fri, 07 Feb 2025 23:42:19 GMT

VON Canada – Registered Practical Nurse (RPN) Team Lead, Respite – Full-time – Ontario

Company: VON Canada

Location: Ontario

Expected salary:

Job date: Sat, 25 Jan 2025 08:59:05 GMT

Job description: Registered/Licensed Practical Nurse (RPN/LPN) Hybrid Remote, Trenton, Ontario Belleville, Ontario Picton, Ontario Bancroft, Ontario Brighton, Ontario Madoc, Ontario Permanent, Full-Time ReqID: 41953DescriptionPosition at VON Canada (Ontario)Requisition Details:Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Respite Services – Community Support Services
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On Call: Yes
Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position.Job Summary:The RPN Team Lead is responsible for monitoring and directing care delivery, coordination and supervision of transdisciplinary team services for their assigned team in compliance with VON policies and procedures. Working within the Primary Care Team model of care, the RPN Team Lead facilitates the provision of safe, quality, client-centered health care services to the clients.Key Responsibilities:

  • Supervises the work of the team according to planning guidelines and geographical boundaries.
  • Works with team members and Management to ensure adequate staffing requirements are met.
  • Holds regular team meetings and huddles to keep team members appraised of Key Performance Indicators (KPI’s) and information necessary for excellent service delivery and team effectiveness.
  • Utilizes appropriate communication skills to obtain information for the client and/or family and appropriate members of the service delivery team.
  • Provides complete, relevant assessments of the client/family and their environment utilizing established procedures.
  • In collaboration with the service delivery team, contributes to the delivery of the client’s care plan.
  • Documents problems identified using a specified framework.
  • Selects and implements strategies or interventions from established care plans in consultation with client and/or caregiver and health care delivery team.
  • Describes, evaluates and documents client’s responses to care utilizing established procedures.
  • Utilizes best practice guidelines at all times.
  • Utilizes adult learning principles and established training materials to teach and enhance skill levels of service providers including Client Care Coordinator as appropriate.
  • Provides hands on personal care as required.
  • Completes home visits with service providers for quality service and competency assessments and to ensure performance at optimal levels to meet client service requirements.
  • Receives and documents all employee, family and client complaints/issues related to service delivery and takes appropriate steps to ensure satisfactory resolution.
  • Meets with individual team members to build education and learning plans and provides input to annual PDP.
  • Acts as clinical resource to the service delivery team.
  • Demonstrates effective time management, planning and organization of day’s work activities and of team members.
  • In collaboration with the Client Care Coordinator, assigns visits to team as appropriate, with attention to urgent care requests including sick calls, missed visits and extra visits.
  • Advocates on behalf of clients to ensure quality delivery of care is provided by utilizing established guidelines.
  • Promotes client-directed care, self-care and independence through teaching.

External and Internal Relationships:

  • Works collaboratively with Registered Practical Nurses (RPNs), Client Service Coordinators, service provision staff, management and funders.

Education, Designations and Experience:

  • Registered Practical Nursing (RPN) diploma.
  • Minimum 5 years’ experience in community based health care system.
  • Registered with College of Nurses in province of practice.
  • Team Lead or supervisory experienced preferred.
  • Proficient nursing skills with the ability to read and interpret technical and clinical instructions.
  • Clinical practice experience preferred.
  • Current CPR Certification.
  • Health teaching and facilitation experience preferred.

Skill Requirements:

  • Strong observation and assessment skills.
  • Advanced computer skills required, including Microsoft Office Suite and Windows OS.
  • Strong verbal and written communication skills.
  • Interpersonal relationship building.
  • Ability to problem solve and adapt nursing/unregulated service provider interventions as appropriate.
  • Ability to work collaboratively as a member of an interdisciplinary team.
  • Experience in hands on personal care.
  • Coaching, mentoring and conflict resolution.

Other:

  • Must have personal vehicle and possess both a current driver’s license and proof of vehicle
  • Current criminal background check including a vulnerable sector screen.
  • The use of Personal Protective Equipment (PPE) may be required

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at https://www.von.ca/en/accessibility for further details.VON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.

Manager, Shelter and Respite Services – Dixon Hall – Toronto, ON

Company: Dixon Hall

Location: Toronto, ON

Expected salary:

Job date: Wed, 11 Sep 2024 07:59:27 GMT

Job description: -SRS- 28 Posting Date: September 09, 2024 Posting Close: September 23, 2024 The Manager, Shelter and Respite Services… Services, the Manager, Shelter and Respite Services is responsible for ensuring the delivery of programs and services intended…

Manager, Shelter and Respite Services – Toronto, ON


Company: Dixon Hall

Location: Toronto, ON

Job description: , care, compassion, and accountability. Reporting to the Senior Manager, Shelter and Respite Services, the Manager, Shelter… housing stability and quality of life for clients. The Manager, Shelter and Respite Services is also responsible for oversight…

Expected salary:

Job date: Sat, 23 Dec 2023 05:17:09 GMT

Apply for the job now!

Senior Manager- Shelter and Respite Services – Toronto, ON


Company: Dixon Hall

Location: Toronto, ON

Job description: , care, compassion, and accountability. Reporting to the Director, Shelter and Respite Services, the Senior Manager…. Development of the annual department budget for the Shelter and Respite Services programs. Monitoring and controlling project

Expected salary:

Job date: Sat, 23 Dec 2023 08:12:19 GMT

Apply for the job now!