Shoppers Drug Mart – Bilingual Senior Coordinator, Programs – 12 months contract – Mississauga, ON

Company: Shoppers Drug Mart

Location: Mississauga, ON

Expected salary:

Job date: Sun, 13 Apr 2025 04:57:04 GMT

Job description: Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Senior Coordinator, Clinical Programs – BILINGUALREMOTE LOCATIONJob DescriptionBasic FunctionThis position is responsible for coordinating and supporting all aspects of Clinical programs with a specific focus on the coordination of patient intake, nurse/pharmacist and patient availability, scheduling, and communication to support the program(s) in a designated region.Nature and ScopeThe Senior Coordinator, Clinical Programs will be responsible to provide superior customer service when coordinating scheduling of services with identified Shoppers Drug Mart (SDM) retail pharmacies, patients, and health care professionals (HCP). Attention to business objectives and customer Key Performance Indicators (KPI’s) identified for the program(s) will be fundamental to the success of the incumbent in this role.What you will do· Develop effective working relationships with internal and external clients to facilitate communication to ensure patient satisfaction and KPIs· Develop and maintain strong working relationships with SDM, regional nursing team, nursing sub-contract agencies, program and nursing management will be a priority· Responsible to manage multiple computer systems for input and scheduling· Responsible to ensure accuracy and completeness of all documentation received at time of patient enrollment and timely follow up for enrollments· Responsible for review of Post Visit Nurse/Pharmacist Report completion and follow up, including the collection and filing of hard copies where applicable· Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures· Responsible to coordinate ordering and deliveries and track all clinical supplies as required for the programs· Responsible to report feedback from patients regarding services rendered as part of the program to ensure continuous quality improvement· Ensure timely and effective resolutions for HCP and urgent clinic issues and support problem solving to resolution· Ensure processes improvements are identified for multiple computer applications to ensure efficient day to day workflow is achievedWhat you will need· 2-3 years’ experience coordinating health related services directly to patients and in collaboration with other health professionals (i.e., physicians, nurses, pharmacists)· Good understanding of Specialty Pharmacy business, structure of patient support programs, delivery of program services, customer base and how to deliver client-centered services· Excellent customer relations, problem-solving, organizational and communications skills· High level of competency with computer systems· Ability to work 8 hours shifts between 08:00AM – 08:00PM EST· Bilingual French Canadian is requiredCoordonnateur principal, Programmes cliniques – BILINGUELIEU DE TRAVAIL À DISTANCEDescription du posteFonction de baseCe poste est responsable de la coordination et du soutien de tous les aspects des programmes cliniques, en mettant l’accent sur la coordination de l’admission des patients, de la disponibilité des infirmières/pharmaciens et des patients, de la planification et de la communication pour soutenir le(s) programme(s) dans une région désignée.Nature et portéeLe/la coordonnateur(trice) principal(e), Programmes cliniques sera responsable de fournir un service à la clientèle supérieur lors de la coordination de la planification des services avec les pharmacies de détail Shoppers Drug Mart (SDM) (Pharmaprix au Québec) identifiées, les patients et les Professionnels de la Santé. L’attention portée aux objectifs commerciaux et aux indicateurs clés de performance (ICP) des clients définis pour le(s) programme(s) sera essentielle au succès du titulaire de ce poste.Ce que vous ferezDévelopper des relations de travail efficaces avec les clients internes et externes pour faciliter la communication afin d’assurer la satisfaction des patients et les ICP.Développer et maintenir des relations de travail solides avec SDM, l’équipe régionale d’infirmières, les agences de sous-traitance en soins infirmiers, la gestion des programmes et des soins infirmiers sera une priorité.Responsable de la gestion de plusieurs systèmes informatiques pour la saisie et la planification.Responsable de s’assurer de l’exactitude et de l’exhaustivité de tous les documents reçus au moment de l’inscription du patient et d’assurer un suivi rapide des inscriptions.Responsable de l’examen de l’achèvement du rapport post-visite de l’infirmière/pharmacien et du suivi, y compris la collecte et le classement des copies papier, le cas échéant.Signaler immédiatement tous les événements indésirables (EI) et les plaintes techniques relatives aux produits dès qu’il en prend connaissance, conformément aux politiques et procédures en vigueur.Responsable de la coordination des commandes et des livraisons et du suivi de toutes les fournitures cliniques nécessaires aux programmes.Responsable de signaler les commentaires des patients concernant les services rendus dans le cadre du programme afin d’assurer une amélioration continue de la qualité.Assurer des résolutions rapides et efficaces pour les PDS et les problèmes cliniques urgents et soutenir la résolution des problèmes.S’assurer que les améliorations de processus sont identifiées pour plusieurs applications informatiques afin d’assurer un flux de travail quotidien efficace.Ce dont vous aurez besoin2 à 3 ans d’expérience dans la coordination de services liés à la santé directement aux patients et en collaboration avec d’autres professionnels de la santé (c.-à-d. médecins, infirmières, pharmaciens).Bonne compréhension des activités de la pharmacie spécialisée, de la structure des programmes de soutien aux patients, de la prestation des services du programme, de la clientèle et de la façon de fournir des services axés sur le client.Excellentes compétences en relations avec la clientèle, en résolution de problèmes, en organisation et en communication.Haut niveau de compétence avec les systèmes informatiques.Capacité à travailler en quarts de 8 heures entre 08h00 et 20h00 HNE.Bilinguisme français canadien requis.Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: Temporary with Benefits (Fixed Term)Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart – Pharmacy Intern – Ancaster, ON

Company: Shoppers Drug Mart

Location: Ancaster, ON

Expected salary:

Job date: Fri, 11 Apr 2025 00:32:09 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Shoppers Drug Mart – Pharmacy Intern – Hamilton, ON

Company: Shoppers Drug Mart

Location: Hamilton, ON

Expected salary:

Job date: Fri, 11 Apr 2025 04:45:38 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Shoppers Drug Mart – Pharmacy Intern – Sarnia, ON

Company: Shoppers Drug Mart

Location: Sarnia, ON

Expected salary:

Job date: Thu, 10 Apr 2025 01:05:39 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Loyalty & Consumer Insights Analyst, Co-Op Student – Shoppers Drug Mart – Toronto, ON

Company: Shoppers Drug Mart

Location: Toronto, ON

Expected salary:

Job date: Wed, 09 Apr 2025 05:54:07 GMT

Job description: At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Term Length: 4 monthsTerm Start: September 8, 2025Term End: December 19, 2025We are hiring a Analyst, Loyalty & Consumer Insights. Reporting to the Senior Analyst, Loyalty & Consumer Insights, the Analyst will be responsible for providing objective, value-added analysis and recommendations to facilitate discussions & decisions related to high profile initiatives at Shoppers Drug Mart and Joe Fresh.What You’ll Do:Support the execution of loyalty campaigns at Shoppers Drug Mart and Joe FreshSupport the development of loyalty offer strategy. Optimize loyalty investment to maximize incremental sales and profitDeliver weekly reporting on loyalty campaign performance, and operational KPIsSupport marketing and digital teams on ad-hoc analysis and leverage customer data to deliver meaningful insights to drive business strategySynthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research, market share, and campaign results. Extrapolate and interpret appropriate information to deliver value add recommendationsWhat You’ll Need:University degree in Business, Economics, Mathematics, Engineering, or Computer ScienceProfessional or co-op experience is an asset. Ideally in Retail, CPG industry, Consumer Finance, or TelecommunicationsAbility to synthesize large amount of data into insightsStrong interpersonal skills and comfortable collaborating within cross functional teamDemonstrated strong business acumenAdvanced knowledge of MS ExcelBasic knowledge of MS Access, SQL, Python is an assetWhy work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: Temporary (Fixed Term)Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart is a leading health and wellness retailer in Canada with a focus on innovation and customer care. They are currently hiring an Analyst, Loyalty & Consumer Insights to support loyalty campaigns and provide valuable analysis. This temporary role offers a competitive pay program and the opportunity to work for an award-winning national brand. Shoppers Drug Mart values diversity and inclusion in their organization and offers accommodations for applicants with disabilities. Compliance with laws and ethical business practices is emphasized. If you are a team player with a strong business acumen and analytical skills, consider joining the Shoppers Drug Mart team.

Shoppers Drug Mart – Pharmacy Intern – Orangeville, ON

Company: Shoppers Drug Mart

Location: Orangeville, ON

Expected salary:

Job date: Fri, 04 Apr 2025 00:41:17 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Shoppers Drug Mart – Pharmacy Intern – Burlington, ON

Company: Shoppers Drug Mart

Location: Burlington, ON

Expected salary:

Job date: Fri, 04 Apr 2025 00:55:31 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?Must be under “intern” status from the Ontario College of Pharmacists.SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Manager, eCommerce – Shoppers Drug Mart – Toronto, ON

Company: Shoppers Drug Mart

Location: Toronto, ON

Expected salary:

Job date: Tue, 01 Apr 2025 23:42:08 GMT

Job description: Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?At Shoppers Drug Mart (SDM), we’re dedicated to being Canadians’ trusted source for health, beauty, and convenience. As part of the larger Loblaw Companies Limited family, we’re also leading the way in digital innovation with Loblaw Digital. We’re on a mission to make shopping easier and more rewarding for Canadians.Reporting to the Category Director, eCommerce, the eCommerce Manager will support our Online Exclusive business within SDM’s rapidly growing digital platform. This is a unique opportunity to contribute to enhancing the digital customer experience and drive growth for Shoppers eCommerce.The successful candidate will support all product and financial processes associated with category management and assist in the general administration and management of categories and suppliers. The eCommerce Manager maintains all data for the Online Exclusive business, including product listings, flyers, data retrieval and analysis, category reviews, and supplier meetings.What You’ll Do:

  • Monitor and liaise with relevant departments including Digital Merchandising, Marketing, and Creative Teams to ensure successful launch, maintenance, and sale of new assortment.
  • Manage Online Exclusive product listings to ensure timely acquisition of products, appropriate replenishment, suggest changes in purchasing, and provide solutions to minimize the impact of online order management.
  • Manage weekly promotional inventory forecast and process with Category Director and Business Analytics team.
  • Manage the review of Online Exclusive replenishment inventory to improve forecast accuracy, ensuring quantities are being purchased correctly and within timelines.
  • Enter, maintain, and monitor all critical information including key sales and financial data to prepare and analyze weekly sales reports.
  • Manage end-to-end, new item inventory process with Vendor, Supply Chain, and 3PL for product listings.
  • Work with procurement teams to ensure all data is maintained accurately across the SAP and CPMS systems.
  • Prepare and submit assortment for flyers, various merchandising plans, onsite promotions, and special events.
  • Contribute to onsite merchandising planning processes to ensure eCommerce business and assortment priorities are met.
  • Proof and edit flyer and other seasonal marketing initiatives to ensure accuracy and adjust as required.
  • Prepare and distribute communications for stores to ensure category information or updates are provided in a timely manner.
  • Understand and support process to minimize out of stocks with items on eCommerce.
  • Regularly review and manage delisting inventory in support of item exit inventory strategy execution.

What You’ll Need:

  • Ability to thrive in a fast-paced environment and have a keen eye for detail, ensuring accuracy in all your work.
  • Highly analytical thinker with skills to produce effective spreadsheets, reports, documents, and presentations as required.
  • Ability to coordinate and work on multiple assignments simultaneously and adapt to the processes of multiple teams.
  • Data-oriented approach, easily identifying trends and insights that contribute to strategic decision-making.
  • A strong communicator and collaborator, comfortable working with various teams and personalities.
  • Knowledge of category management and merchandising practices and principles.
  • Problem-solver who is independently motivated to tackle challenges, look for solutions, and present options to senior leaders.
  • 3+ years working within category management or replenishment and merchandising experience within a retail environment

Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart is looking for an eCommerce Manager to support their Online Exclusive business within their rapidly growing digital platform. The role involves managing product and financial processes, working with various departments, and ensuring accurate data maintenance. The ideal candidate will have experience in category management or replenishment and merchandising within a retail environment. Shoppers Drug Mart offers a competitive salary, purchase discount program, and opportunities for growth and development. They prioritize diversity and inclusion, and accommodation is available for applicants with disabilities.

Category Director, eCommerce – Shoppers Drug Mart – Toronto, ON

Company: Shoppers Drug Mart

Location: Toronto, ON

Expected salary:

Job date: Wed, 02 Apr 2025 04:17:09 GMT

Job description: Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?At Shoppers Drug Mart (SDM), we’re dedicated to being Canadians’ trusted source for health, beauty, and convenience. As part of the larger Loblaw Companies Limited family, we’re also leading the way in digital innovation with Loblaw Digital. We’re on a mission to make shopping easier and more rewarding for Canadians.Reporting to the VP, Category Management with a dotted line to the VP, SDM Digital, the Category Director, eCommerce will lead our Online Exclusive business within SDM’s rapidly growing eCommerce platform. This is a unique opportunity to shape the digital customer experience and drive significant growth for Shoppers eCommerce.The successful candidate will have a strong understanding of our online customers and will lead the curation of an eCommerce assortment that provides excitement for our customers and growth for our business. You’ll be responsible for developing and executing data-driven strategies to expand into new categories, optimize category performance, identify emerging trends, and leverage digital merchandising and marketing tactics to drive sales and profitability.What You’ll Do:

  • Lead the development and execution of category plans for the Online Exclusive strategy, aligning with overall SDM and Loblaw Digital targets.
  • Identify and refine strategies to attract and motivate customer purchases, realize maximum profitability, grow market share, while increasing customer loyalty.
  • Analyze market data, customer insights, and competitor activity to create unique and competitive promotional opportunities, including first to market initiatives and exclusive listings.
  • Negotiate with vendors to secure the best possible product selection, pricing, and promotional opportunities for our online customers.
  • Secure revenue funding for SDM marketing initiatives (i.e. PC Optimum, Flyers, Marketing campaigns) and other programs.
  • Present plans and results to senior leaders and cross-functional teams to gain buy-in, gather insights, and move the initiative forward.
  • Collaborate closely with cross-functional teams, including SDM Category, Digital Merchandising, Marketing, and Supply Chain, to ensure seamless go-to-market execution of category plans.
  • Monitor and analyze category performance, identifying areas for improvement and implementing corrective actions to maximize results.
  • Stay ahead of the curve on emerging trends and digital innovations within the eCommerce landscape.
  • Lead and mentor a direct report, fostering a high-performing team environment that encourages growth and delivers exceptional results.

What You’ll Need:

  • A deep understanding of the retail market and a proven ability to build and scale new businesses.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Exceptional negotiation skills, with a proven track record of building strong vendor relationships that deliver revenue-generating outcomes.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.
  • Proven ability to influence others through building effective and collaborative relationships in a complex, multi-faceted environment.
  • A proactive, entrepreneurial, and results-oriented mindset, with a strong sense of ownership and accountability.
  • Strong leadership abilities, with a passion for developing and motivating a team to achieve ambitious goals.
  • Comfortable working with ambiguity, balancing multiple priorities, and independently problem-solving.
  • 7-10 years of retail, merchandising, or marketing experience, and experience working with eCommerce teams.

Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart in Canada is dedicated to innovating health and wellness, and is looking for a Category Director, eCommerce to lead the Online Exclusive business within their eCommerce platform. The role involves developing and executing data-driven strategies to expand into new categories, optimize category performance, and drive sales and profitability. The ideal candidate will have a strong understanding of online customers, strong analytical skills, and experience in retail, merchandising, or marketing. Shoppers Drug Mart offers a competitive pay, purchase discount program, and online learning opportunities. It is an inclusive workplace that values diversity and compliance with laws.