Director, Pharmacy Services – Chronic Disease Management Programs – Shoppers Drug Mart – Toronto, ON

Company: Shoppers Drug Mart

Location: Toronto, ON

Expected salary:

Job date: Fri, 07 Feb 2025 04:47:26 GMT

Job description: Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Director, Pharmacy Services – Chronic Disease ManagementLocation:243 Consumers Road, Toronto, Ontario, M2J 4W8Why this role is important?Reporting to the Senior Director, Pharmacy Services, the Director is responsible for supporting the Patient Care Services programs in the Chronic Disease Management portfolio across Shoppers Drug Mart and Loblaw Drugstore Pharmacies.As the Director, you will provide strategic leadership and direction for the chronic disease management portfolio, driving innovation and delivering exceptional patient care. This pivotal role requires a deep understanding of pharmacy practice, regulatory landscapes, and the evolving healthcare ecosystem.What You’ll DoKey Accountabilities:

  • Portfolio Strategy & Leadership:
  • Define and champion the strategic vision for chronic disease management and medication review programs, ensuring alignment with organizational goals and evolving patient needs.
  • Lead the development and implementation of a comprehensive portfolio roadmap, outlining key initiatives, resource allocation, and success metrics.
  • Monitor the competitive landscape, industry trends, and emerging technologies to identify opportunities for innovation and portfolio expansion.
  • Program Development & Execution:
  • Oversee the design, implementation, and continuous improvement of innovative programs focused on enhancing chronic disease management and patient outcomes.
  • Collaborate with Pharmacy Services, Marketing, PC Health, Digital Pharmacy, Professional Affairs, and Pharmacy Operations teams to ensure seamless program delivery and achieve impactful business results.
  • Stakeholder Management & Collaboration:
  • Cultivate and manage strong relationships with key internal and external stakeholders.
  • Foster inter-professional collaboration and advocate for scope expansion through active engagement with the Professional Affairs teams.
  • Team Leadership & Development:
  • Lead, mentor, and inspire a high-performing team of professionals, fostering a culture of collaboration, innovation, and accountability.
  • Performance Measurement & Reporting:
  • Establish robust metrics and reporting frameworks to track program performance and measure patient outcomes.
  • Analyze program data and present insights to senior leadership, highlighting successes, identifying areas for improvement, and informing strategic decision-making.
  • Regulatory Compliance & Advocacy:
  • Maintain in-depth knowledge of relevant pharmacy regulations, guidelines, and reimbursement models.
  • Ensure all program activities and materials adhere to provincial and national standards, collaborating with legal and compliance teams as needed.

What You’ll Need:This is a leadership role that demands strong business acumen, exceptional communication skills, and a passion for leveraging pharmacy expertise to optimize patient care and drive positive health outcomes.

  • Education: University degree in Healthcare or Business field, Pharmacy degree would be an asset
  • Experience: 7+ years of relevant experience in healthcare program development (consumer or healthcare professional focused) in a corporate or retail pharmacy, pharmaceutical industry, government or healthcare organization.
  • Exceptional interpersonal and collaboration skills, experienced in establishing relationships at all levels
  • Strong communication skills with the ability to develop presentations and deliver them to all levels of the organization in an engaging and meaningful way, adjusting to the audience
  • The ability to lead and influence cross-functional teams to collaborate and develop programs and initiatives and maintain strong working relationships with internal and external stakeholders.
  • Business Acumen and Analytical Skills: strong business, financial and analytics acumen. Consistently exercises sound judgement, ability to assimilate information from many different sources and develop sound strategic options.
  • Superior knowledge of Microsoft Powerpoint and Microsoft Excel
  • Innovative thinker: proactive self-starter and innovative thinker with the ability to identify and propose new ideas to drive portfolio growth
  • Adaptable and Resilient: above-average ability to handle complex and competing priorities, flexible and aptitude for working in a fast-paced environment. An agile and flexible mindset to adapt to changing business priorities.

Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart in Toronto is seeking a Director of Pharmacy Services for Chronic Disease Management. The role involves developing and implementing strategic vision, innovative programs, and stakeholder relationships within the pharmacy landscape. The ideal candidate will have a university degree, 7+ years of relevant healthcare program development experience, strong communication skills, and a passion for optimizing patient care. This full-time position offers opportunities for growth, competitive pay, and a supportive work environment that values diversity and inclusion.

Beauty Operations Specialist – Shoppers Drug Mart – Toronto, ON

Company: Shoppers Drug Mart

Location: Toronto, ON

Expected salary:

Job date: Thu, 06 Feb 2025 04:41:05 GMT

Job description: Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Beauty Operations SpecialistReports To: Vice President, OperationsLocation: GTA West & GTA NorthOverviewReporting directly to the Vice President(s), Operations the incumbent oversees the beauty business for a region of Shoppers Drug Mart locations. In collaborating with the store, they will work together to monitor and achieve projected sales. The incumbent will optimize the performance of Beauty components by identifying performance gaps, providing guidance, information and strategic advice to improve results. Primary focus will be on business building which includes eventing, makeup artistry and leveraging all available sales tools.The incumbent liaises between Store Management team, beauty teams, and vendors to primarily facilitate a customer centric sales culture through coaching and supporting the development of Beauty Managers and their teams.Secondarily, the incumbent supports execution of national programs and liaises with Central office.Primary responsibilitiesThrough store visits and other forms of communication, the incumbent will support sales growth, customer service and overall business building through various tactics. They will:Sales

  • Partner with Store management teams to support the growth of the Beauty business through implementation of corporate programs and standards
  • Develop a strong sales culture with beauty managers and teams using tools available and through coaching and follow-up
  • Compile and review relevant sales data available to monitor key sales performance
  • Liaise with internal business units and external vendors to develop actionable solutions to factors detrimental to profitable growth
  • Drive profitability through coaching sales driving techniques and keeping up to date on current trends

Customer Experience

  • Identify gaps in current customer experience within beauty department
  • Influence Beauty team on creating in store “wow” experiences to elevate the customer experience
  • Coach and develop Beauty teams with deeper exposure to the customer experience in order to build empathy, increasing intuition for the customer.

Business Building, Coaching and Development

  • Identify opportunity areas within Store’s local community to help drive traffic into Store
  • Perform business reviews focused on Sales Development, Customer Experience and Business Building Tactics (i.e. Events, Services, Social Media digital tools)
  • Provide coaching, training and guidance to the beauty team to assist on identifying and implementing Business Building Tactics (i.e. makeup artistry, selling skills, eClienteling)
  • Provide support of in-store events as well as other promotional initiatives (both national and local) to drive incremental business in the beauty department annually
  • Provides guidance and coaching to Associates related to effective sourcing of key talent and for development and succession planning of their store teams

Other

  • Plan, prepare and orchestrate new capital involving recruitment of a beauty team, coordination of vendors for store set up, and training for the beauty team to ensure smooth soft and grand opening events and transitions.

Skills, Experience & EducationSkillsThis position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Additionally, the ability to drive sales and adapt in an evolving environment is critical to success. Courtesy, tact and diplomacy, and enthusiasm are required in dealing with Associate Owners and their employees in every day working relationships.

  • Coaching and makeup artistry skills
  • Business acumen – advanced understanding of quality standards relative to beauty, fashion industries and business growth
  • Professional mannerisms, tact, diplomacy, enthusiasm and discretion
  • Ability to exercise influence and motivate diverse personalities and styles
  • Ability to provide feedback improve work processes and teams
  • Interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty
  • Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
  • Decision making to determine the best use of resources and operational processes.
  • Adaptable to set and prioritize work with varying exceptions.
  • Communicates with clarity, verbally in one to one, group situations, and over the telephone
  • Communicates well in writing by composing clear documents. Editing and/or proof-reading is required
  • Computer skills to produce and interpret reports, documents and presentations.
  • Knowledge of store systems to facilitate coaching and training as required

ExperienceGreater than five years of retail and/or marketing or equivalent experience.Requirements

  • Holds a valid driver’s license.

EducationPost-secondary courses in, or knowledge equivalent to a college diploma in Marketing/Business/Makeup Artistry/Esthetics or equivalent.Working ConditionsIncumbents are required to exert the following physical effort; however, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical EffortSome time is spent sitting (in an office environment or driving) with the frequent opportunity to stand or move about. The incumbent may be required to occasionally kneel, reach, bend, or stretch and carry light objects consistent with usual office materials such as, paper, files and other office supplies. During store visits the incumbent will be required to stand and walk throughout a store for multiple hours.Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart in Toronto is seeking a Beauty Operations Specialist to oversee the beauty business in a region of their locations. The role involves collaborating with store management to drive sales, enhance customer experiences, and provide coaching and development to beauty teams. The ideal candidate should have coaching and makeup artistry skills, business acumen, and at least five years of retail or marketing experience. The position requires physical effort during store visits and the ability to communicate effectively both verbally and in writing. Shoppers Drug Mart offers a competitive salary, benefits, and opportunities for growth and development. They are committed to diversity and inclusion, offering accommodations for applicants with disabilities as needed.

Shoppers Drug Mart – Pharmacy Intern – London, ON

Company: Shoppers Drug Mart

Location: London, ON

Expected salary:

Job date: Wed, 05 Feb 2025 02:54:50 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Shoppers Drug Mart – Bilingual Patient Care Coordinator – Remote – Mississauga, ON

Company: Shoppers Drug Mart

Location: Mississauga, ON

Expected salary:

Job date: Sun, 02 Feb 2025 05:20:17 GMT

Job description: Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Why work at Specialty Health Network?Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks! Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization – endless! At Shoppers Specialty Health Network, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Basic FunctionThe Bilingual Care Coordinator’s primary objectives are to respond to inbound inquiries, execute outbound calls, triaging calls to the appropriate team members, indexing documents, supporting data integrity practices and working collaboratively with the program team and associated services. The incumbent is action oriented, tactful and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.As the position deals with highly sensitive information, the incumbent is expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per SDM Specialty Health Network policy and legal requirements.Nature and ScopeThe Patient Care Coordinator are the first line of contact for patients, caregivers, physicians, clinics, consumers, medical professionals and pharmacies. Primary responsibilities include, but are not limited to, responding to customer service inquires pertaining to the patient support program, obtaining and documenting patient information, triaging calls to appropriate team members and ensuring data integrity to support the overall delivery of the Patient Support Program. The superior end to end support provided by this team will enhance the patient and physician experience of the Support Program and drive positive patient outcomes. Attention to customer key performance indicators identified for the program is fundamental to this role.Principal Accountabilities

  • Responds to incoming customer related calls from patients, pharmacies and clinics regarding status of active patient files within SLA’s
  • Triages calls to appropriate team members
  • Indexing patient documents received from but not limited to; clinics, MD offices, patients and insurance companies; and create files as needed
  • Monitor files and reports for data integrity and action appropriately
  • Collaborate effectively with Patient Support Program and with associated service team members to ensure seamless patient journey and experience
  • Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy
  • Provide exceptional customer service to all parties involved in Health Services, ensuring that the unique needs of patients, clinics and program requirements are met
  • Understands the molecule(s) in full detail
  • Act as a patient advocate, assist with determining coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
  • Results driven – must meet or exceed establish performance and quality metrics
  • Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)
  • Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
  • Other responsibilities as required

Skills and Qualifications

  • Bilingual (English and French; verbal and written).
  • Minimum 2-year Call Center experience, Healthcare or Insurance Experience an asset.
  • Post-secondary education an asset.
  • A team player with the desire to provide superior customer care experiences.
  • Experience with public (provincial and federal) and private third-party drug reimbursement plans
  • Excellent communication skills, verbal and written.
  • Strong computer skills in a Windows environment using MS Office (Excel, Word).
  • Working experience with Salesforce is an asset.
  • Flexible to work rotating shifts, Monday – Friday 8am – 8pm EST.
  • Occasional overtime may be required.

Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart – Pharmacy Intern – Hamilton, ON

Company: Shoppers Drug Mart

Location: Hamilton, ON

Expected salary:

Job date: Wed, 29 Jan 2025 05:14:19 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Shoppers Drug Mart – Pharmacy Intern – London, ON

Company: Shoppers Drug Mart

Location: London, ON

Expected salary:

Job date: Mon, 27 Jan 2025 02:20:58 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Senior Manager, Pharmacy Programs – Shoppers Drug Mart – Toronto, ON

Company: Shoppers Drug Mart

Location: Toronto, ON

Expected salary:

Job date: Sun, 26 Jan 2025 02:29:59 GMT

Job description: Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Senior Manager, Pharmacy ProgramsAt Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours. Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable. Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l’inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.Reporting to the Director Preventative Care, the Senior Manager is responsible for developing and leading Patient Care Services programs relating to prevention programs across Shoppers Drug Mart and Loblaw Drugstore Pharmacies. They will utilize business and market insights and work closely with internal and field operations teams to create awareness about pharmacists’ role in providing services relating to prevention programs. The Senior Manager role balances strategy and planning, with execution and program delivery. The role will have significant exposure to cross-functional teams, working collaboratively on a day-to-day basis with business units, including Analytics, Brand Partnerships, Technology, Digital, Marketing, and Pharmacy Operations teams, among others. In this capacity, the Senior Manager will lead collaborations and ensure successful execution of Professional Service Programs and growth initiatives within the portfolio and will also be responsible for data analysis, forecasting and business case development for the team.What You’ll Do:Become a Subject Matter Expert on services included in your portfolio, including but not limited to services relating to prevention, and provide guidance on business, professional and technical requirements to secure growth. Take ownership of driving business results of your portfolio including developing and leading programs and campaigns and meeting financial goals. This will involve cross functional collaboration with marketing, brand partnerships, digital, finance, pharmacy operations, and others.

  • Work with operations teams, store owners and pharmacy managers to ensure developed programs are effectively executed.
  • Interpret, analyze, and summarize data to report on key program metrics and results, including trends of growth drivers and barriers, and utilize these insights to make recommendations to the business.
  • Analyze, summarize, and prepare various weekly, monthly, and periodic program results for use by various key stakeholders including senior leadership.
  • Lead day to day management and implementation of portfolio initiatives and projects.
  • Prepare recommendations on new business opportunities and optimization of current assets and programs related to your portfolio including enhancements to technology and partnerships.
  • Meet financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Test new models of services delivery and propose enhancements for more efficient delivery by pharmacists or convenient access by customers, including through technology, digital assets, and external partnerships.
  • Liaison closely with professional affairs to support advocacy efforts for future scope and funding expansion
  • Provide guidance on assessment of technology requirements to Healthcare Products and Pharmacy Systems teams to support efficient delivery of the services through IT platforms, both pharmacist and consumer-facing
  • Identify industry-related market and consumer research needs and synthesize near term and long term business implications with respect to your portfolio
  • Keep abreast of pharmacy regulations; stay current on Canadian developments and competitors’ landscape related to this portfolio.
  • Use superior PowerPoint and written communication skills to create communications and presentations with status updates and financial results for your portfolio which captivate senior leadership, cross-functional team members, operators and potential internal and external partners
  • Support the Director on special strategic projects and initiatives as required

What You’ll Need:This position requires an advanced level of initiative and judgment in order to organize and prioritize tasks, workload, and projects.· Education: University degree in Healthcare or Business field· Experience: 5-7 years of relevant experience in healthcare program development (consumer or healthcare professional focused) in a corporate retail pharmacy, pharmaceutical industry, government or healthcare organization.· Ability to lead and influence cross-functional teams to collaborate and develop programs and initiatives and Maintain strong working relationships with internal and external stakeholders.· Business Acumen and Analytical Skills: strong business, financial and analytics acumen. Consistently exercises sound judgment, ability to assimilate information from different sources and come up with sound strategic options.· Project Management: strong project management and planning skills with the ability to manage a business portfolio from end to end, including identification of new business opportunities and mitigation tactics.· Ability to work with various teams, often in a project lead role, with the ability to build collaborative relationships· Communication Skills: Excellent written and verbal communication skills, ability to convey new concepts in a clear, step-wise, and motivational approach· Superior knowledge of Microsoft Powerpoint and Microsoft Excel· Innovative Thinker: proactive self-starter and innovative thinker with the ability to identify and propose new ideas to drive portfolio growth· Adaptable and Resilient: above average ability to handle complex and competing priorities, flexible and with an aptitude for working in a fast-paced environment.· Agile and flexible mind-set to adapt to changing business prioritiesWhy work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Pourquoi travailler chez Shoppers Drug Mart? En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de SDMU. Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité.En outre, nous croyons que la conformité aux lois consiste à faire ce qu’il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.Accommodation is available upon request for applicants and colleagues with disabilities.Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise.Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

This content is a job posting for a Senior Manager, Pharmacy Programs role at Shoppers Drug Mart. The role involves developing and leading patient care services programs, collaborating with various teams, analyzing data, and staying abreast of industry regulations. The ideal candidate will have a degree in Healthcare or Business, experience in healthcare program development, strong communication skills, and the ability to work in a fast-paced environment. Shoppers Drug Mart values diversity and offers benefits such as a purchase discount program, competitive pay, and online learning opportunities. Accommodations are available for applicants with disabilities. Interested candidates should apply through the unique referral link provided by an existing colleague.

Shoppers Drug Mart – Pharmacy Intern / Student – Oakville, ON

Company: Shoppers Drug Mart

Location: Oakville, ON

Expected salary:

Job date: Wed, 22 Jan 2025 03:48:11 GMT

Job description: Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?Must have standing with the Ontario College of Pharmacists (OCP #)SUMMARY:Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyEnsure all privacy requirements are met, including, customer confidentiality and consent managementBe clearly identifiable to the publicWhy this role is important? Here at Shoppers Drug Mart, we take pride and ownership in helping Canadians live life well. We’re looking for talented individuals who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way!We can offer progressive careers, comprehensive training, flexibility and a great benefits package! Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for future pharmacists in a community pharmacy. Our retail / community environment will provide real world training to enhance academic experience. Interns will learn about the expanding roles of the community pharmacist.What we offer:Expose Interns to the practice of pharmacy in a community setting- Enhance communication skills with patients, employees, and other health care workers- Knowledge of OTC products, disease state management, drug therapy, and patient counseling skills- Teach skills necessary to manage a retail pharmacy- Prepare future pharmacists to be successful in a community setting. If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you.J2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.