Company: TeamViewer
Location: USA – Ontario
Expected salary:
Job date: Thu, 22 May 2025 23:28:23 GMT
Job description: Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.Become part of our winning team and help us create a world that works better.The Global Head / VP of Customer Success is a strategic and operational leadership role responsible for driving customer adoption, retention, expansion, and satisfaction across all customer segments and product lines. This executive will lead a global team of Customer Success professionals, develop and implement scalable success frameworks and segment specific engagement models, mature forecasting predictability and collaborate cross-functionally to ensure the organization delivers measurable value to its broad customer base.The ideal candidate is a seasoned Customer Success leader with deep SaaS experience at scale. They would have demonstrated capability in building scalable CS operating model that consistently achieves organizational KPIs with a proven track record of leading high performing global teams.Responsibilities:Leadership & Strategy· Lead and coach a global multi-region team of Customer Success Managers (CSMs), Renewals Specialists, and Customer Experience professionals.Customer Lifecycle Management & Retention· Oversee and develop the strategy for the end-to-end customer journey post-sale, including adoption, retention, expansion, and advocacy.· Establish standardized customer health scoring and lifecycle engagement models that ensure adoption, value realization, and long-term loyalty.· Develop segment-specific strategies for SMB, Mid-Market, and Enterprise customers to maximize customer lifetime value (CLTV).· Drive Customer Retention & Growth (NRR) and Gross Revenue Retention (GRR)Scalable Success Frameworks· Architect and implement data-driven programs and playbooks that are scalable across 650K customers and multiple product lines.· Leverage digital tools and automation for low-touch and tech-touch segments while developing the strategy and model to optimize high-touch approaches for strategic accounts.· Evaluate, select, and implement best-in-class Customer Success tools and platforms that align with business goals, enhance team productivity, and deliver actionable customer insights.Cross-Functional Collaboration· Partner closely with Product, Sales, Marketing, Support, and Operations to ensure a cohesive and holistic customer experience.· Serve as the voice of the customer internally, driving product improvements and strategic initiatives that align with customer needs.· Build predictive models and establish proactive risk mitigation and renewal processes to safeguard and grow recurring revenue streams.· Deliver accurate retention forecasts and actionable insights to the executive team and Supervisory BoardCustomer Advocacy & Community· Serve as a key advocate for customer needs internally. Partner with Product, Sales, Marketing, and Support to close the feedback loop and influence company strategy.· Work cross functionally to create programs that amplify success stories and promote engagement.Requirements:· 15+ years of experience in Customer Success, Account Management, or related functions, with at least 7 years in a global executive leadership role in a SaaS or cloud software business.· Demonstrated success managing Customer Success functions at scale (200-$500M ARR), ideally across multiple geographies and customer segments.· Deep understanding of managing a multi-product SaaS platform and navigating complex customer environments.· Proven track record of driving customer retention and expansion in a B2B platform/SaaS business serving both SMB and Enterprise customers.· Expertise in customer success metrics and success planning across the customer lifecycle.· Experience scaling CS operations and implementing customer segmentation models in high-growth or transformation contexts.· Strong cross-functional collaboration skills, especially with Sales, Product, and Marketing.· Executive presence with outstanding communication and stakeholder management capabilities.· This position is remote with up to 40% travel (domestic & international).Additional Information:· Work location: Remote, USA (The ideal candidate is living in Eastern USA or Ontario, Canada)· Competitive compensation including stock-based options· Flexible PTO and paid holidays· 401(k) with employer matching· Comprehensive Health insurance package including 100% employer-paid medical coverage· Up to 12 weeks of Parental Leave· Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid· Quarterly team events and companywide celebrations· Open door policy, no dress code rules, frequent all Hands and Leadership Lunches· We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
TeamViewer – Demand Generation Manager (Remote – Toronto, ON) – Toronto, ON
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Company: TeamViewer
Location: Toronto, ON
Job description: Company Description
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1350 people globally.
Job Description
The primary function of this role is to develop and execute campaigns and programs for TeamViewer Tensor high value account segment. This data driven marketer will be focused on working alongside sales to create personalized programs for key accounts, which will include onsite activity, digital campaigns, community engagement and digital events.
Primary responsibilities are:
- Responsible for building and managing multiple integrated digital campaigns and ensure proper targeting to achieve pipeline and billings goals for TeamViewer Tensor High Value Accounts
- Daily review of marketing scorecard to monitor lead flow by channel.
- Work closely with sales team to deliver account intelligence from ABM platform and use data to optimize messaging and personalized campaigns that deliver results and drive customer engagement.
- You will collaborate with the Americas marketing team to establish and optimize all campaign journeys across the buying stages, personas and digital channels.
- You will provide input and direction on overall engagement and conversion performance for each channel and work in collaboration with marketing stakeholders to make improvements, so you are constantly improving the funnel conversion rate percentage at each stage.
- Identify new innovative market opportunities to deliver lead generation.
Qualifications
- 3 to 5 years of directly related experience in SaaS/technology industry, within ABM demand generation and integrated marketing programs at the Enterprise level
- Bachelor’s Degree in Marketing or similar field of study
- Marketing technical experience and knowledge with Marketing Automation software, (Marketo, Google Analytics) and CRM systems, (Salesforce or Microsoft Dynamics CRM)
- Data-driven and goal-oriented with strong attention to detail and a passion for operational excellence
- Excellent analytical, organizational, and troubleshooting skills
- Excellent communication and collaboration skills
- The ability to simplify and creatively solve complex problems
- Excellent quantitative and analytical skills
Additional Information
- Work location is REMOTE – Toronto, ON
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” gatherings
- Open door policy and casual dress code
- We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best.
TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate.
TeamViewer is a technology company based in Germany that provides a connectivity platform for remote access and management of devices. They are looking for a Data-Driven Marketer to develop and execute campaigns for high value accounts, focusing on personalized programs and digital events. The role requires experience in SaaS/technology industry, marketing automation, and CRM systems. The position is based in Toronto, ON and offers competitive compensation, benefits, and a diverse and inclusive workplace environment. TeamViewer is an equal opportunity employer committed to empowering employees to grow both personally and professionally.
Title: Administrative Assistant
Company: Confidential
Location: Toronto, Ontario, Canada
Salary: CAD 55,000 – 60,000
Job Type: Full-time
Job Description:
We are currently seeking an experienced Administrative Assistant to join our team. The successful candidate will provide administrative support to the office and assist with various tasks such as scheduling meetings, managing office supplies, handling correspondence, and maintaining electronic and physical filing systems. Additionally, the Administrative Assistant will be responsible for answering phones, handling incoming and outgoing mail, and coordinating travel arrangements. The ideal candidate will have excellent organizational and communication skills, and the ability to work efficiently in a fast-paced environment. Previous experience as an Administrative Assistant or in a similar role is required. If you are a detail-oriented individual with strong multitasking abilities, we encourage you to apply for this exciting opportunity.
Expected salary:
Job date: Thu, 18 Jan 2024 23:13:27 GMT
TeamViewer – Demand Generation Manager (Remote – Toronto, ON) – Toronto, ON
Company: TeamViewer
Location: Toronto, ON
Job description: machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented… to create personalized programs for key accounts, which will include onsite activity, digital campaigns, community engagement…
TeamViewer is making strides in digital transformation and innovation in the areas of Augmented Reality and personalized programs for key accounts. They are incorporating onsite activity, digital campaigns, and community engagement to cater to their clients’ needs.
Title: Medical Receptionist
Company: Confidential
Location: Mississauga, ON
Job Type: Full-time, Permanent
Salary: $15.00 – $19.00 per hour
Job Description:
We are currently seeking a full-time Medical Receptionist to join our busy and friendly medical practice in Mississauga, ON. The ideal candidate will have excellent communication and organizational skills, with the ability to multitask and work effectively in a fast-paced environment.
Responsibilities:
– Greet patients and visitors in a professional and courteous manner
– Answer and direct phone calls
– Schedule and confirm patient appointments
– Check patients in and out and collect co-pays
– Maintain patient records and update information as necessary
– Handle patient inquiries and provide accurate information
– Assist with administrative tasks as needed
Qualifications:
– High school diploma or equivalent
– Previous experience in a medical office or receptionist role is preferred
– Proficiency in Microsoft Office and electronic medical records systems
– Excellent communication and customer service skills
– Ability to prioritize and multitask in a busy environment
We offer a competitive salary, benefits, and a supportive work environment. If you are a motivated and detail-oriented individual looking to join a dynamic team, we encourage you to apply.
Expected salary:
Job date: Fri, 19 Jan 2024 00:04:40 GMT