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Company: Teleperformance
Location: Toronto, ON
Job description: Overview
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world’s Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous – We encourage and trust your decision making skills.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Flexible – We believe in results
- Innovative – All ideas matters
- Inclusive – Everyone is Included and everyone wins
- We work hard and party even harder
About the job
Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes using technology to connect with customers, employees, and partners.
Compensation: 56,000 Annual CAD with performance based in-year increments and bonus potential up to 20%
Skills
- Thrive in a fast-paced, high-growth, rapidly changing environment
- Experience working in technical sales environment
- Knowledge of CRM systems but not limited to Salesforce, LinkedIn Navigator.
- Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team.
- Organized and has pipeline management, time management skills and prioritization skills
- Excellent verbal and written communication skills in English
- Dependable, reliable with strong work ethic
- Proactive, organized, responsible, proven ability to work well with a team
Benefits & Perks
- Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Paid 4 weeks training, 2 weeks leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs
- Positive and supportive environment
- Weekly Friday socials, trivia nights, games, and movie outings.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Schedule
- Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.
- Willing to work on EST or PST timing,
Location
- Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
- Hybrid work setup, 4 weeks of product training will be on-site.
Qualifications
- Bachelor’s degree, College degree or equivalent Degree
- 2 year minimum experience in consultative Selling and account management: managing a portfolio of enterprise/corporate high value B2B clients , identifying customers/partners needs, focus on customer goals, results and clients satisfaction.
- Google Product knowledge: not limited to Google cloud & Digital media.
- Outgoing and confident in inbound/outbound phone sales with a great phone etiquettes.
- Excellent business writing communication skills.
- Strong verbal and written communication skills to pitch on the phone and compose compelling proposals
- Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets
- Proven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.
- Proven technical ability with CRMs (customer relationship management
Responsibilities
- Generate demand with prospective and existing customers via video conferencing and phone calls to identify, qualify, and cultivate opportunities. Follow-up on business led campaigns, as well as self-generated campaigns using value based approaches.
- Explain Google products/solutions and value proposition to businesses of different verticals and sizes and explain how they address client needs.
- Learn and implement solution promoting strategies, mapping Google Cloud solutions against customer’s business imperatives particularly as it relates to digital transformation.
- Perform research to provide account intelligence, identify key stakeholders, and build relationships/identify workloads in discussions with IT decision-makers and practitioners.
- Partner with field promoters to drive customer attendance at marketing events, training, and other key activities to build awareness and education on Google’s solutions.
- Maintain business opportunity upkeep with timely and accurate updates on opportunities.
- Achieve or exceed quarterly sales quota
Teleperformance is a global leader in client experience management and contact center business process outsourcing, with over 410,000 employees. They have developed a hybrid organization with around 50% of employees working remotely and have been ranked as the 11th best workplace in the world by Fortune Magazine. The company values integrity, respect, professionalism, innovation, and commitment and offers a progressive work environment and competitive compensation. They are currently hiring for a Cloud Platform team, offering a competitive salary, a positive work environment, and a fixed schedule with hybrid work setup options. Candidates should have a Bachelor’s degree, at least 2 years of experience in consultative selling and account management, and strong technical ability with customer relationship management systems. The responsibilities include generating demand with prospective and existing customers, explaining Google products and solutions, and exceeding quarterly sales quotas. Benefits and perks include established career paths, paid training, competitive salary, and medical and dental benefits, as well as weekly social events and time off.
Job Description
Liaison Officer (Casual Relief Pool)
Location: Gold Coast, QLD
We are seeking experienced and motivated individuals for the role of Liaison Officer within our Casual Relief Pool team. The Liaison Officer provides customer service and administrative support, contributing to the efficient and effective operation of the organization.
Key Responsibilities:
– Proactively engage with clients, stakeholders, and staff to provide accurate and timely information and assistance
– Coordinate and facilitate the efficient and timely processing of client documentation and applications
– Maintain accurate and detailed records and databases
– Assist in the coordination and organization of meetings and events
– Provide general administrative support to the team as required
Qualifications and Experience:
– Previous experience in a customer service or administrative role
– Excellent communication and interpersonal skills
– Strong attention to detail and accuracy
– Ability to work effectively within a team and independently
– Knowledge of relevant computer software applications, including Microsoft Office
If you are a dedicated professional with a strong commitment to providing high-quality customer service, we encourage you to apply for this rewarding job opportunity. Join our team and make a positive impact in our community.
Expected salary: $56000 per year
Job date: Fri, 16 Feb 2024 04:38:31 GMT
