PBS Systems – Ottawa Remote – Bilingual Accounting Software Trainer (Automotive Industry) – Ottawa, ON

Company: PBS Systems

Location: Ottawa, ON

Expected salary:

Job date: Thu, 17 Jul 2025 22:15:34 GMT

Job description: Company Name: PBS SystemsJob Location: Remote (Ottawa area)Job Type: Full-time, PermanentNo. of Openings: 1Internal Job Title: STT Bilingual Trainer – AccountingReports To: Team Lead, Software Training & TransitionsJob Requirement(s): Bilingual (FR-EN); Travel within North America approx. 1 week per month“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”The Opportunity:We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.And that’s where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.The Role:As an STT Bilingual Trainer – Accounting you will provide training to existing customers in the Accounting module of our Dealer Management Software, in both English and French. You will be responsible for assisting customers’ training both on the phone and virtually leading up to the new software completion. STT Bilingual Trainers also assist the customer onsite/in person, when required, with new software install training.This is a remote work opportunity based out of the Ottawa and surrounding area. 75% of your time would be spent working from home and 25% of your time would be spent traveling to customer sites throughout North America.Job Responsibilities:

  • Learn and develop an understanding of all areas of the PBS software
  • Learn and develop an understanding of the process for training customers on the PBS software
  • Learn and develop an understanding of data entry and other key tasks
  • Become an install resource without assistance
  • Demonstrate the ability to prioritize tasks without direction from Team Leads
  • Taking the initiative to learn new products to increase their knowledge
  • Provide excellent support to our customers in our software
  • Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
  • Work directly with customers and train all sessions in assigned module or modules
  • Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
  • Responds to both internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own module and others within STT
  • Maintain documentation and update as processes change within department
  • Willingness to commit to an ongoing system of education and cross-training
  • Ensure STT queue is monitored
  • Customer focus / excellent customer service skills
  • Perform other duties and responsibilities as assigned

Qualifications:

  • Fluent in French and English (speaking, reading, writing)
  • Experience in bookkeeping/accounting
  • 1-2 years’ previous experience in the automotive industry/dealership environment, PBS experience considered a strong asset
  • High School Diploma
  • Strong knowledge of Microsoft Office Suite
  • Excellent communication skills
  • Strong problem solving & trouble shooting skills
  • Strong documentation abilities
  • Effective time management & organizational skills
  • Strong multi-tasking & prioritization
  • Willingness to go the “Extra Mile”
  • Travel within Canada and the USA (1 week per month) is required; in consequence, proof of valid passport and/or US visa (if applicable) are required

What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • Competitive annual base salary
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Capreit – Systems Trainer – Toronto, ON

Company: Capreit

Location: Toronto, ON

Expected salary:

Job date: Sun, 06 Jul 2025 05:43:19 GMT

Job description: Title: Systems TrainerReports To: Director, Training and DevelopmentPosition Summary: The Systems Trainer designs, develops, and delivers training programs for Yardi and other enterprise systems. This role supports property management teams and collaborates with corporate, regional, and operational teams to assess needs and implement training strategies.Responsibilities:

  • Deliver training sessions (in-person, virtual) on Yardi systems and other business processes.
  • Develop and maintain training materials, guides, and e-learning content.
  • Conduct needs assessments and recommends training solutions.
  • Provide onboarding and ongoing training for staff.
  • Act as a subject matter expert for Yardi-related inquiries.
  • Collaborate with IT, Operations, and Yardi support to align training with system updates.
  • Assist learners with, and document and escalate potential system issues
  • Evaluate training effectiveness using feedback and performance metrics.
  • Stay updated on Yardi changes and training best practices.
  • Track training participation and escalate issues as needed.
  • Use Learning Management Systems to manage training records.
  • Identify and implement improvements in training delivery.
  • Travel for in-person training as needed.
  • Report training metrics to leadership.
  • Track and manage training requests.
  • Perform other duties as assigned.

Required Skills:

  • Strong presentation and facilitation skills.
  • Perpetual problem solving and user support mindset.
  • Ability to translate complex system functionalities into clear, user-friendly guidance, and adapt to different learning styles
  • Ability to manage a busy training schedule.
  • Ability to build collaborative relationships.
  • Effective at coordinating schedules and groups.
  • Proactive in identifying training needs.
  • Skilled in creating training content and visual aids.
  • Adaptable to change and flexible scheduling.
  • Strong communication and interpersonal skills.
  • Committed to supporting others.

Qualifications & Experience

  • 5+ years of Yardi experience, preferably in training or support.
  • Knowledge of property management workflows.
  • Experience in adult learning and training delivery.
  • Experience with Yardi implementation is an asset.
  • Proficient in Microsoft Office and e-learning tools (e.g., Articulate, Captivate, LMS).
  • Willingness to travel within Canada.
  • Remote work may be possible.

Experience with these Yardi Modules:Critical Applications:

  • Voyager
  • RentCafe (leasing and resident portal)
  • CRM
  • PAYscan
  • Maintenance IQ
  • Aspire
  • Procure to Pay (for property management users)

Non-Critical Applications:

  • Facility Manager
  • Construction Manager
  • CRM/Chat IQ
  • Concierge
  • Document Mgmt for SharePoint

Capreit – Systems Trainer – Toronto, ON

Company: Capreit

Location: Toronto, ON

Expected salary:

Job date: Mon, 07 Jul 2025 04:58:11 GMT

Job description: :Title: Systems TrainerReports To: Director, Training and DevelopmentPosition Summary: The Systems Trainer designs, develops, and delivers training programs for Yardi and other enterprise systems. This role supports property management teams and collaborates with corporate, regional, and operational teams to assess needs and implement training strategies.Responsibilities:

  • Deliver training sessions (in-person, virtual) on Yardi systems and other business processes.
  • Develop and maintain training materials, guides, and e-learning content.
  • Conduct needs assessments and recommends training solutions.
  • Provide onboarding and ongoing training for staff.
  • Act as a subject matter expert for Yardi-related inquiries.
  • Collaborate with IT, Operations, and Yardi support to align training with system updates.
  • Assist learners with, and document and escalate potential system issues
  • Evaluate training effectiveness using feedback and performance metrics.
  • Stay updated on Yardi changes and training best practices.
  • Track training participation and escalate issues as needed.
  • Use Learning Management Systems to manage training records.
  • Identify and implement improvements in training delivery.
  • Travel for in-person training as needed.
  • Report training metrics to leadership.
  • Track and manage training requests.
  • Perform other duties as assigned.

Required Skills:

  • Strong presentation and facilitation skills.
  • Perpetual problem solving and user support mindset.
  • Ability to translate complex system functionalities into clear, user-friendly guidance, and adapt to different learning styles
  • Ability to manage a busy training schedule.
  • Ability to build collaborative relationships.
  • Effective at coordinating schedules and groups.
  • Proactive in identifying training needs.
  • Skilled in creating training content and visual aids.
  • Adaptable to change and flexible scheduling.
  • Strong communication and interpersonal skills.
  • Committed to supporting others.

Qualifications & Experience

  • 5+ years of Yardi experience, preferably in training or support.
  • Knowledge of property management workflows.
  • Experience in adult learning and training delivery.
  • Experience with Yardi implementation is an asset.
  • Proficient in Microsoft Office and e-learning tools (e.g., Articulate, Captivate, LMS).
  • Willingness to travel within Canada.
  • Remote work may be possible.

Experience with these Yardi Modules:Critical Applications:

  • Voyager
  • RentCafe (leasing and resident portal)
  • CRM
  • PAYscan
  • Maintenance IQ
  • Aspire
  • Procure to Pay (for property management users)

Non-Critical Applications:

  • Facility Manager
  • Construction Manager
  • CRM/Chat IQ
  • Concierge
  • Document Mgmt for SharePoint

Board Certified Behavior Analyst (BCBA) – Orlando Master Trainer – – Orlando, FL

Company:

Location: Orlando, FL

Expected salary: $88000 – 98000 per year

Job date: Fri, 27 Jun 2025 22:29:49 GMT

Job description:

Job Title: Customer Support Specialist

Job Description:

We are seeking a dedicated Customer Support Specialist to join our dynamic team. In this role, you will play a pivotal part in delivering exceptional customer service by addressing training-related questions and concerns from our clients. Your ability to communicate effectively and empathetically will help guide customers through their inquiries, ensuring they receive the support they need to succeed.

In addition to direct customer assistance, you will also support our sales and marketing efforts by providing valuable insights and feedback from customer interactions. This collaboration will help drive our marketing initiatives and enhance the overall customer experience.

Key Responsibilities:

  • Provide outstanding customer service through various channels (phone, email, chat) by addressing training-related questions and concerns.
  • Collaborate with the sales and marketing teams to share customer feedback and insights, contributing to strategic initiatives.
  • Assist in creating and improving training materials and resources based on customer needs.
  • Maintain up-to-date knowledge of our products and services to provide accurate information to customers.
  • Identify trends in customer inquiries and suggest solutions to improve processes and enhance customer satisfaction.
  • Foster a positive relationship with customers, ensuring they feel valued and supported.

Qualifications:

  • Excellent communication and interpersonal skills.
  • Previous experience in customer service or support roles, preferably in a training or educational environment.
  • Strong problem-solving skills with the ability to think critically and adapt to changing situations.
  • Familiarity with sales and marketing concepts is a plus.
  • Proficiency in using customer support software and CRM systems.

Join us in making a difference in our customers’ journeys through exceptional service and proactive support!

PBS Systems – Ottawa Remote – Bilingual Accounting Software Trainer (Automotive Industry) – Ottawa, ON

Company: PBS Systems

Location: Ottawa, ON

Expected salary:

Job date: Thu, 26 Jun 2025 22:10:35 GMT

Job description: Company Name: PBS SystemsJob Location: Remote (Ottawa area)Job Type: Full-time, PermanentNo. of Openings: 1Internal Job Title: STT Bilingual Trainer – AccountingReports To: Team Lead, Software Training & TransitionsJob Requirement(s): Bilingual (FR-EN); Travel within North America approx. 1 week per month“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”The Opportunity:We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.And that’s where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.The Role:As an STT Bilingual Trainer – Accounting you will provide training to existing customers in the Accounting module of our Dealer Management Software, in both English and French. You will be responsible for assisting customers’ training both on the phone and virtually leading up to the new software completion. STT Bilingual Trainers also assist the customer onsite/in person, when required, with new software install training.This is a remote work opportunity based out of the Ottawa and surrounding area. 75% of your time would be spent working from home and 25% of your time would be spent traveling to customer sites throughout North America.Job Responsibilities:

  • Learn and develop an understanding of all areas of the PBS software
  • Learn and develop an understanding of the process for training customers on the PBS software
  • Learn and develop an understanding of data entry and other key tasks
  • Become an install resource without assistance
  • Demonstrate the ability to prioritize tasks without direction from Team Leads
  • Taking the initiative to learn new products to increase their knowledge
  • Provide excellent support to our customers in our software
  • Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
  • Work directly with customers and train all sessions in assigned module or modules
  • Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
  • Responds to both internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own module and others within STT
  • Maintain documentation and update as processes change within department
  • Willingness to commit to an ongoing system of education and cross-training
  • Ensure STT queue is monitored
  • Customer focus / excellent customer service skills
  • Perform other duties and responsibilities as assigned

Qualifications:

  • Fluent in French and English (speaking, reading, writing)
  • Experience in bookkeeping/accounting
  • 1-2 years’ previous experience in the automotive industry/dealership environment, PBS experience considered a strong asset
  • High School Diploma
  • Strong knowledge of Microsoft Office Suite
  • Excellent communication skills
  • Strong problem solving & trouble shooting skills
  • Strong documentation abilities
  • Effective time management & organizational skills
  • Strong multi-tasking & prioritization
  • Willingness to go the “Extra Mile”
  • Travel within Canada and the USA (1 week per month) is required; in consequence, proof of valid passport and/or US visa (if applicable) are required

What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • Competitive annual base salary
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Randstad – Remote Travel Industry Bilingual Trainer – AMADEUS – Ottawa, ON

Company: Randstad

Location: Ottawa, ON

Expected salary: $50000 – 55000 per year

Job date: Tue, 24 Jun 2025 23:27:02 GMT

Job description: #wfh #workfromhome #hiringnow #remoteAre you a bilingual (English/French) Learning & Development Trainer with proven AMADEUS expertise and training experience in the travel industry? We’re seeking a reliable professional with 2-3+ years delivering training, creating engaging content, and coaching teams. If you thrive in a fast-paced environment, enjoy travel, and have a passion for developing impactful training programs, this role is for you.Position: REMOTE Bilingual Learning & Development Trainer – Travel Industry
Type: Full-time Permanent Role
Schedule: Monday to Friday, 40 hours/week, daytime hours EST
Location: 100% Remote Canada-wide
Salary: $50,000 – $55,000 (based on experience)
Required Experience: Minimum 2-3 years training experience in travel systems (AMADEUS ); bilingual fluency in English and French (spoken and written) mandatory.Advantages
– Work-Life Balance: Remote flexibility balanced with structured weekday travel (no weekends)
– Comprehensive Benefits: 100% employer-paid medical, dental, and vision coverage
– Paid Time Off: 2 weeks paid vacation in the first year plus 5 paid sick/personal days annually
– Wellness Support: Access to Employee Assistance Program (EAP)
– Growth & Development: Opportunities to design innovative training content, develop coaching skills, and progress within the company
– Culture & Values: Join a workplace focused on collaboration, integrity, creativity, ownership, and funResponsibilities
– Design, develop, and continuously improve training programs and learning materials for contract center by using Amadeus
– Deliver engaging training sessions both virtually and in-person, supporting knowledge transfer and skill development
– Provide coaching and follow-up support to ensure training effectiveness and KPI achievement
– Track and analyze learner performance and program KPIs to drive continuous improvement
– Coordinate scheduling, communication, and logistics for training delivery with internal teams
– Collaborate with fellow trainers to share best practices and maintain high training standards
– Demonstrate strong reliability with no absenteeism and a professional commitment to the roleQualifications
– Minimum 2-3 years’ experience delivering training in travel industry, with AMADEUS system expertise (REQUIRED )
– Proven ability to design, develop, and maintain training content and curricula from start to finish
– Bilingual fluency in English and French (spoken and written) – mandatory
– Excellent facilitation, communication, and interpersonal skills
– Strong organizational, multitasking, and time management abilities
– Dependable with a strong professional work ethic and consistent attendance
– Comfortable with mandatory travel Monday through Friday (no weekends)
– Proficient in Microsoft Office and virtual training toolsSummary
Ready to leverage your bilingual training expertise and AMADEUS knowledge in a fully remote, travel-focused role? This is an exciting opportunity to join a collaborative team delivering impactful learning solutions while advancing your career. If you meet the experience requirements and are fluent in English and French, apply today!Position: Bilingual Learning & Development Trainer – Travel Industry
Type: Full-time Permanent Role
Schedule: Monday to Friday, 40 hours/week, daytime EST
Location: 100% Remote Canada-wide
Salary: $50,000 – $55,000Apply thru job posting link or send your resume to jessica.yelozbek@randstad.ca with the subject line
“Bilingual Learning & Development Trainer – Travel Project” and take the next step in your training careerRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Randstad – Remote Travel Industry Bilingual Trainer – AMADEUS – Toronto, ON

Company: Randstad

Location: Toronto, ON

Expected salary: $50000 – 55000 per year

Job date: Wed, 25 Jun 2025 03:07:52 GMT

Job description: #wfh #workfromhome #hiringnow #remoteAre you a bilingual (English/French) Learning & Development Trainer with proven AMADEUS expertise and training experience in the travel industry? We’re seeking a reliable professional with 2-3+ years delivering training, creating engaging content, and coaching teams. If you thrive in a fast-paced environment, enjoy travel, and have a passion for developing impactful training programs, this role is for you.Position: REMOTE Bilingual Learning & Development Trainer – Travel Industry
Type: Full-time Permanent Role
Schedule: Monday to Friday, 40 hours/week, daytime hours EST
Location: 100% Remote Canada-wide
Salary: $50,000 – $55,000 (based on experience)
Required Experience: Minimum 2-3 years training experience in travel systems (AMADEUS ); bilingual fluency in English and French (spoken and written) mandatory.Advantages
– Work-Life Balance: Remote flexibility balanced with structured weekday travel (no weekends)
– Comprehensive Benefits: 100% employer-paid medical, dental, and vision coverage
– Paid Time Off: 2 weeks paid vacation in the first year plus 5 paid sick/personal days annually
– Wellness Support: Access to Employee Assistance Program (EAP)
– Growth & Development: Opportunities to design innovative training content, develop coaching skills, and progress within the company
– Culture & Values: Join a workplace focused on collaboration, integrity, creativity, ownership, and funResponsibilities
– Design, develop, and continuously improve training programs and learning materials for contract center by using Amadeus
– Deliver engaging training sessions both virtually and in-person, supporting knowledge transfer and skill development
– Provide coaching and follow-up support to ensure training effectiveness and KPI achievement
– Track and analyze learner performance and program KPIs to drive continuous improvement
– Coordinate scheduling, communication, and logistics for training delivery with internal teams
– Collaborate with fellow trainers to share best practices and maintain high training standards
– Demonstrate strong reliability with no absenteeism and a professional commitment to the roleQualifications
– Minimum 2-3 years’ experience delivering training in travel industry, with AMADEUS system expertise (REQUIRED )
– Proven ability to design, develop, and maintain training content and curricula from start to finish
– Bilingual fluency in English and French (spoken and written) – mandatory
– Excellent facilitation, communication, and interpersonal skills
– Strong organizational, multitasking, and time management abilities
– Dependable with a strong professional work ethic and consistent attendance
– Comfortable with mandatory travel Monday through Friday (no weekends)
– Proficient in Microsoft Office and virtual training toolsSummary
Ready to leverage your bilingual training expertise and AMADEUS knowledge in a fully remote, travel-focused role? This is an exciting opportunity to join a collaborative team delivering impactful learning solutions while advancing your career. If you meet the experience requirements and are fluent in English and French, apply today!Position: Bilingual Learning & Development Trainer – Travel Industry
Type: Full-time Permanent Role
Schedule: Monday to Friday, 40 hours/week, daytime EST
Location: 100% Remote Canada-wide
Salary: $50,000 – $55,000Apply thru job posting link or send your resume to jessica.yelozbek@randstad.ca with the subject line
“Bilingual Learning & Development Trainer – Travel Project” and take the next step in your training careerRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

PBS Systems – Ottawa Remote – Bilingual Automotive Fixed Ops Software Trainer – Ottawa, ON

Company: PBS Systems

Location: Ottawa, ON

Expected salary:

Job date: Thu, 26 Jun 2025 22:59:44 GMT

Job description: Company Name: PBS SystemsJob Location: Remote (Ottawa area)Job Type: Full-time, PermanentNo. of Openings: 1Internal Job Title: DTO Bilingual Trainer – Fixed OpsReports To: Team Lead, DTO Fixed OpsJob Requirement(s): Bilingual (FR-EN); Travel within North America approx. 2 weeks per month“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”The Opportunity:We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.And that’s where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.The Role:As a Bilingual Automotive Fixed Ops Software Trainer (DTO Bilingual Trainer – Fixed Ops) you will provide support and training to new and existing customers on our Dealer Management Software (DMS) in the Parts and/or Service modules of our software, in both English and French. Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.This is a remote work opportunity based out of Ottawa and the surrounding area. 50% of your time would be spent working from home and 50% of your time would be spent traveling to customer sites throughout North America.Job Responsibilities:

  • Learn and develop an understanding of the PBS software
  • Learn and develop an understanding of the process for training customers on the PBS software
  • Learn and develop an understanding of data entry and other key tasks
  • The ability to complete the payroll module – if applicable
  • Become an install resource without assistance
  • Demonstrate the ability to prioritize tasks without direction from Team Leads
  • Taking the initiative to learn new products to increase their knowledge
  • Provide excellent support to our customers in our software
  • Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
  • Work directly with customers and train all sessions in assigned silo and if possible other silos
  • Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
  • Responds to both internal and external training requests in a timely manner
  • Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
  • Create and maintain a positive work environment
  • Knowledge sharing within own silo and others within DTO
  • Maintain documentation and update as processes change within department
  • Willingness to commitment to an ongoing system of education and cross-training
  • Ensure DTO queue is monitored
  • Customer focus / excellent customer service skills
  • Willingness to go the “Extra Mile”
  • Perform other duties and responsibilities as assigned

Qualifications:

  • Fluent in French and English (speaking, reading, and writing) mandatory
  • Experience in the parts or service area of a dealership preferred
  • 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is preferred
  • High School Diploma
  • Computer proficient with knowledge of Microsoft Office Suite
  • Strong problem solving & trouble shooting skills
  • Effective time management & organizational skills
  • Strong multi-tasking & prioritization
  • Strong documentation abilities
  • Excellent communication skills
  • Ability to travel within Canada and the USA up to 2 weeks per month is required; in consequence proof of valid passport and/or US visa (if applicable), and valid full class driver’s license is required

What we offer:

  • Internal promotion and growth opportunities
  • An education department dedicated to helping you with professional and personal development
  • The opportunity to travel
  • Free parking
  • Staff events
  • Competitive annual base salary
  • Bonus for product certification up to $4,800 per year
  • Great referral bonus
  • Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.#INPBS

Randstad – Remote Travel Industry Bilingual Trainer – AMADEUS – Ottawa, ON

Company: Randstad

Location: Ottawa, ON

Expected salary: $50000 – 55000 per year

Job date: Tue, 24 Jun 2025 22:02:34 GMT

Job description: #wfh #workfromhome #hiringnow #remoteAre you a bilingual (English/French) Learning & Development Trainer with proven AMADEUS expertise and training experience in the travel industry? We’re seeking a reliable professional with 2-3+ years delivering training, creating engaging content, and coaching teams. If you thrive in a fast-paced environment, enjoy travel, and have a passion for developing impactful training programs, this role is for you.Position: REMOTE Bilingual Learning & Development Trainer – Travel Industry
Type: Full-time Permanent Role
Schedule: Monday to Friday, 40 hours/week, daytime hours EST
Location: 100% Remote Canada-wide
Salary: $50,000 – $55,000 (based on experience)
Required Experience: Minimum 2-3 years training experience in travel systems (AMADEUS ); bilingual fluency in English and French (spoken and written) mandatory.Advantages
– Work-Life Balance: Remote flexibility balanced with structured weekday travel (no weekends)
– Comprehensive Benefits: 100% employer-paid medical, dental, and vision coverage
– Paid Time Off: 2 weeks paid vacation in the first year plus 5 paid sick/personal days annually
– Wellness Support: Access to Employee Assistance Program (EAP)
– Growth & Development: Opportunities to design innovative training content, develop coaching skills, and progress within the company
– Culture & Values: Join a workplace focused on collaboration, integrity, creativity, ownership, and funResponsibilities
– Design, develop, and continuously improve training programs and learning materials for contract center by using Amadeus
– Deliver engaging training sessions both virtually and in-person, supporting knowledge transfer and skill development
– Provide coaching and follow-up support to ensure training effectiveness and KPI achievement
– Track and analyze learner performance and program KPIs to drive continuous improvement
– Coordinate scheduling, communication, and logistics for training delivery with internal teams
– Collaborate with fellow trainers to share best practices and maintain high training standards
– Demonstrate strong reliability with no absenteeism and a professional commitment to the roleQualifications
– Minimum 2-3 years’ experience delivering training in travel industry, with AMADEUS system expertise (REQUIRED )
– Proven ability to design, develop, and maintain training content and curricula from start to finish
– Bilingual fluency in English and French (spoken and written) – mandatory
– Excellent facilitation, communication, and interpersonal skills
– Strong organizational, multitasking, and time management abilities
– Dependable with a strong professional work ethic and consistent attendance
– Comfortable with mandatory travel Monday through Friday (no weekends)
– Proficient in Microsoft Office and virtual training toolsSummary
Ready to leverage your bilingual training expertise and AMADEUS knowledge in a fully remote, travel-focused role? This is an exciting opportunity to join a collaborative team delivering impactful learning solutions while advancing your career. If you meet the experience requirements and are fluent in English and French, apply today!Position: Bilingual Learning & Development Trainer – Travel Industry
Type: Full-time Permanent Role
Schedule: Monday to Friday, 40 hours/week, daytime EST
Location: 100% Remote Canada-wide
Salary: $50,000 – $55,000Apply thru job posting link or send your resume to jessica.yelozbek@randstad.ca with the subject line
“Bilingual Learning & Development Trainer – Travel Project” and take the next step in your training careerRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.