Tucows – DevOps Engineer (AWS) – Toronto, ON

Company: Tucows

Location: Toronto, ON

Expected salary:

Job date: Sun, 08 Jun 2025 00:00:36 GMT

Job description: is the world’s largest wholesale domain registrar, responsible for maintaining the health, neutrality, and openness of an important-but largely invisible part of the Internet: the domain name system (DNS).As part of Tucows-one of the world’s largest Internet companies-Tucows Domains has a rich history of helping make the Internet better, operating globally under the Ascio, Enom, Hover and OpenSRS brands.We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet! Today, over one thousand people from over 20 countries are part of our team.If this sounds exciting to you, join the herd!About the Opportunity:Tucows Wholesale Domains is looking for a self-motivated and highly skilled AWS DevOps Engineer to join our team.In this role, you will implement, automate, and optimize cloud-native infrastructure and deployment pipelines for our teams. You will work in an agile, collaborative environment, helping teams leverage AWS to achieve operational excellence, security, reliability, and continuous delivery of applications.You serve as the SME (Subject Matter Expert) for the cloud-native infrastructure design. You mentor other engineers during the duration of the projects you work on. You interface with other engineering teams in the organization to come up with the best solutions based on their requirements and you actively seek the best ways to architect the platforms.The incumbent will be part of a talented, growing team and work in a dynamic environment with multiple teams where you challenge and propose creative and effective solutions to maintain and improve reliability while helping to ensure the operational excellence of our platforms is maintained.This is an excellent opportunity for someone who is ready to make a lasting impact on the Domain Business and work on large architectures while growing their career and help others in a relatively fast-paced environment working with fundamental Internet technologies.This is a remote position for applicants in Canada or USA.What you will be doingThe position includes the following responsibilities:

  • Build, implement, and maintain highly available, scalable, and resilient AWS infrastructure using EKS, RDS, EC2 and more.
  • Execute migration and modernization initiatives, implementing tooling and processes to transform legacy workloads to cloud-native operations.
  • Develop and optimize CI/CD pipelines, implement automation scripts, and evangelize DevOps best practices across teams.
  • Implement containerized application environments and manage orchestration using EKS and ECS.
  • Apply and automate cloud security best practices across infrastructure implementations, including IAM, VPCs, security groups, and compliance standards.
  • Implement and maintain infrastructure as code (IaC) using Terraform, AWS CloudFormation.
  • Act as a technical expert to team members, providing hands-on implementation guidance and troubleshooting throughout project lifecycles.
  • Work within agile teams to deliver infrastructure and automation outcomes iteratively and incrementally.
  • Collaborate and share knowledge in a remote-first environment.
  • Learn, grow, and have fun!

Knowledge, Skills and Abilities

  • 5+ years of experience in public cloud environments (AWS preferred).
  • Strong expertise in AWS services and infrastructure implementation.
  • Hands-on experience with migrations and application deployment automation.
  • Proficiency in CI/CD pipelines, scripting languages (e.g., Python, Go, Bash), and infrastructure automation.
  • Experience with GitOps workflows and practices.
  • Practical knowledge of containers and orchestration technologies (EKS, ECS).
  • Solid understanding of AWS security, networking implementation, and cloud governance.
  • Strong experience with Infrastructure as Code (IaC): Terraform, Terragrunt, CloudFormation Excellent communication and collaboration skills in technical implementation settings.
  • Strong critical thinking and problem-solving, and the ability to debug complex-cross systems problems, and document root causes including remediation and detection
  • Demonstrated collaborative approach to work, enjoy being part of a team and have excellent interpersonal and listening skills.
  • Good written and verbal communication skills.

Preferred Qualifications

  • Experience working in multi-cloud environments (AWS, GCP, OpenStack) is preferred
  • Familiarity with observability tools, monitoring systems, and automated alerting
  • Bachelor degree in Computer Science, Software Engineering or equivalent work experience.
  • Have a proven track record as an intermediate or senior systems engineer with 5+ years of experience in this field.
  • Background in system administration or platform engineering
  • Strong Linux and Unix fundamentals, server automation, scripting, networking and security experience.
  • Experience with configuration management tools (e.g., SaltStack, Ansible or similar).

Nice to have:

  • Experience with Continuous Integration concepts and tools.
  • AWS Certifications (particularly AWS DevOps Engineer Professional).
  • Experience mentoring others.

The base salary range for this position is $110,646 to $122,940 USD for US residents OR $94,365 to $104,850 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. about Tucows Benefits.Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Tucows and its subsidiaries participate in the E-verify program for all US employees.Learn more about Tucows, our businesses, culture and employee benefits on our site .

Director, CTO Office – Tucows – Toronto, ON

Company: Tucows

Location: Toronto, ON

Expected salary: $137790 – 153100 per year

Job date: Fri, 02 May 2025 04:04:03 GMT

Job description: is a SaaS business on a mission to make telecoms a breeze.We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.As part of Tucows (NASDAQ:TCX, TSX:TC)-one of the world’s largest Internet services companies-Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!Role Overview: We’re hiring a Director of the CTO Office to operate as an extension of our CTO. This role is a blend of strategic program management, cross-functional coordination, and initiative leadership. This role is about driving clarity, alignment, and momentum across Wavelo’s most critical projects, with the authority to speak and act on behalf of the CTO when needed.This person will:

  • Work hand-in-glove with the CTO to execute on company-wide priorities.
  • Drive alignment across Engineering, Product, Technical Operations, and R&D.
  • Interface with Sales, Marketing, Finance, HR, and Legal to ensure smooth collaboration and unblock cross-functional efforts.
  • Jumpstart and co-own high-impact, ambiguous projects that need structure, definition, and traction.

This is a remote position with some in-office requirements in Toronto.Key Responsibilities:

  • Help shape and lead strategic initiatives. A good example would be formalizing a feature release process in collaboration with Product and Engineering.
  • Partner with senior leadership to align platform and product delivery, drive internal reporting, and prepare for budget planning.
  • Work with HR, Finance, Security and Legal to ensure org-wide coordination, budget and support requests to/from the CTO office, and maintain internal service levels.
  • Assist the CTO with board-level or strategic deliverables, including materials for the CEO, external stakeholders, and investors.

Ideal Candidate Profile:

  • 8+ years experience in program management, product operations, strategy, or similar roles.
  • Highly organized with strong attention to detail and follow-through.
  • Demonstrated ability to drive cross-functional projects with high ambiguity and tight timelines.
  • Comfortable making decisions, fostering open dialogue, and holding teams accountable with empathy and clarity.
  • Strong communicator with the ability to influence without formal authority.
  • Technically conversant – you won’t need to code, but you should be fluent enough to understand architectural discussions and platform constraints.
  • Hands-on and unafraid to jump into the weeds when needed.

Nice to have:

  • Experience in a startup or high-growth environment
  • Background in modern software architecture and the software development lifecycle (SDLC)
  • Familiarity with building or scaling SaaS platforms
  • Exposure to event-driven systems and architectural patterns

Why This Role Matters: This is a high-impact role in a high-leverage part of the company. You’ll be trusted with wide latitude and real responsibility to help the CTO – and by extension, Wavelo – execute faster and better. If you thrive in environments where you wear multiple hats, love solving operational puzzles, and want to shape the direction of a product-led tech company, this might be your role.​​The base salary range for this position is $137,790 – $153,100. Range shown in $CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefitsWant to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Tucows and its subsidiaries participate in the E-verify program for all US employees.Learn more about Tucows, our businesses, culture and employee benefits on our site . #LI-Remote

Wavelo is a SaaS company focused on simplifying telecom operations for communication service providers (CSPs). As part of Tucows, a major Internet services firm, Wavelo advocates a people-first, remote-first work culture, emphasizing respect and flexibility.

Position Overview: Director of the CTO Office

  • Role Purpose: Act as an extension of the CTO to manage strategic programs and initiatives.
  • Responsibilities:
    • Collaborate closely with the CTO on company priorities.
    • Facilitate cross-functional alignment across various departments.
    • Initiate and co-manage high-impact projects.
    • Assist in strategic deliverables for senior leadership and board meetings.

Ideal Candidate:

  • 8+ years in program management or related fields.
  • Highly organized with strong attention to detail.
  • Excellent communicator with the ability to manage cross-functional projects.
  • Technically knowledgeable about software architecture.

Compensation: Base salary ranges from $137,790 to $153,100 CAD, varying by location and experience.

Company Values: Wavelo and Tucows prioritize protecting the open Internet, promoting equality, and supporting diversity in the workplace. They ensure inclusivity for individuals with disabilities in the application process.

Tucows – Manager, Software Engineering (Platform Operations) – Toronto, ON

Company: Tucows

Location: Toronto, ON

Expected salary:

Job date: Thu, 17 Apr 2025 04:18:33 GMT

Job description: is a SaaS business on a mission to make telecoms a breeze.We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.As part of Tucows (NASDAQ:TCX, TSX:TC)-one of the world’s largest Internet services companies-Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!About the opportunityAs a Manager, Software Engineering (Platform Operations), you will lead a specialized engineering team providing direct engineer-to-engineer technical support, consolidating related issues into problem tickets, rapidly resolving immediate problems through scripting, and driving comprehensive bug fixes and small features either independently or in collaboration with peer engineering teams and driving operational improvements. You will work across all levels of engineering, ensuring seamless collaboration between support, development, and incident response teams. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and has a passion for operational and engineering excellence.This role is pivotal in keeping the platform healthy, resolving escalations efficiently, and proactively identifying opportunities to enhance service quality. Your leadership will empower engineers to deliver high-impact solutions while fostering a culture of collaboration and continuous improvement.This is a remote role open to applicants residing in Canada or US.Job Duties

  • Lead a specialized engineering team providing direct technical support through engineer-to-engineer ticket resolution.
  • Consolidate related issues into problem tickets; apply immediate resolutions through scripting and implement comprehensive bug fixes.
  • Collaborate closely with peer engineering managers on bug resolution, issue prioritization, and intake processes.
  • Lead internal engineering projects aimed at improving operational efficiency, architecture design, and tooling
  • Actively engage stakeholders to identify operational improvements and implement effective engineering solutions.
  • Provide technical leadership, mentoring team members and fostering an environment of continuous improvement and reliability.
  • Oversee and improve engineering support workflows, ensuring efficiency and effectiveness in handling software escalations and platform reliability.
  • Lead and mentor a software engineering team, providing guidance and career development opportunities across all levels of experience.
  • Act as the first line of engineering support, collaborating closely with incident response teams and specialized engineering groups to resolve platform issues.
  • Drive root cause analysis and resolution by identifying recurring issues, leading problem management efforts, and coordinating long-term fixes.
  • Partner with engineering teams to implement bug fixes and improvements, ensuring platform stability and operational efficiency.
  • Develop and enhance internal tools to improve operational workflows, incident response, and knowledge management, leveraging AI and automation where applicable.
  • Monitor key operational metrics, identify trends, and implement process optimizations to enhance team performance and service delivery.

Knowledge, Skills and Abilities

  • Strong understanding of software development, system operations, and engineering best practices.
  • Hands-on background on delivering production-ready applications using modern software development practices
  • Background using programming languages such as Go, Python, or Ruby in production-ready environments
  • Ability to communicate complex technical concepts clearly and effectively to various stakeholders.
  • Proficiency in problem analysis, troubleshooting methodologies, and incident management.
  • Experience in developing and improving internal tools, leveraging automation to enhance operational workflows.
  • Strong documentation skills, capable of producing clear operational procedures and knowledge base content.
  • Experience working in a fast-paced environment with a strong ability to prioritize tasks based on urgency and impact.
  • Commitment to continuous learning and staying up to date with industry trends and emerging technologies.

Qualifications Required

  • Proven experience as an Operations and/or Engineering Manager.
  • Familiarity with IT Service Management (ITSM) principles and best practices.
  • Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts.
  • Excellent leadership, communication, and interpersonal skills.
  • Experience with monitoring tools, automation frameworks, and service reliability strategies.

The base salary range for this position is $146,700 – $163,000 USD for US residents OR $140,490 – $156,100 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. about Tucows Benefits.Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Tucows and its subsidiaries participate in the E-verify program for all US employees.Learn more about Tucows, our businesses, culture and employee benefits on our site .

Tucows – Manager, Software Engineering (Platform Operations) – Toronto, ON

Company: Tucows

Location: Toronto, ON

Expected salary:

Job date: Sat, 05 Apr 2025 00:10:47 GMT

Job description: is a SaaS business on a mission to make telecoms a breeze.We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.As part of Tucows (NASDAQ:TCX, TSX:TC)-one of the world’s largest Internet services companies-Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!About the opportunityAs a Manager, Software Engineering (Platform Operations), you will lead a specialized engineering team providing direct engineer-to-engineer technical support, consolidating related issues into problem tickets, rapidly resolving immediate problems through scripting, and driving comprehensive bug fixes and small features either independently or in collaboration with peer engineering teams and driving operational improvements. You will work across all levels of engineering, ensuring seamless collaboration between support, development, and incident response teams. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and has a passion for operational and engineering excellence.This role is pivotal in keeping the platform healthy, resolving escalations efficiently, and proactively identifying opportunities to enhance service quality. Your leadership will empower engineers to deliver high-impact solutions while fostering a culture of collaboration and continuous improvement.This is a remote role open to applicants residing in Canada or US.Job Duties

  • Lead a specialized engineering team providing direct technical support through engineer-to-engineer ticket resolution.
  • Consolidate related issues into problem tickets; apply immediate resolutions through scripting and implement comprehensive bug fixes.
  • Collaborate closely with peer engineering managers on bug resolution, issue prioritization, and intake processes.
  • Lead internal engineering projects aimed at improving operational efficiency, architecture design, and tooling
  • Actively engage stakeholders to identify operational improvements and implement effective engineering solutions.
  • Provide technical leadership, mentoring team members and fostering an environment of continuous improvement and reliability.
  • Oversee and improve engineering support workflows, ensuring efficiency and effectiveness in handling software escalations and platform reliability.
  • Lead and mentor a software engineering team, providing guidance and career development opportunities across all levels of experience.
  • Act as the first line of engineering support, collaborating closely with incident response teams and specialized engineering groups to resolve platform issues.
  • Drive root cause analysis and resolution by identifying recurring issues, leading problem management efforts, and coordinating long-term fixes.
  • Partner with engineering teams to implement bug fixes and improvements, ensuring platform stability and operational efficiency.
  • Develop and enhance internal tools to improve operational workflows, incident response, and knowledge management, leveraging AI and automation where applicable.
  • Monitor key operational metrics, identify trends, and implement process optimizations to enhance team performance and service delivery.

Knowledge, Skills and Abilities

  • Strong understanding of software development, system operations, and engineering best practices.
  • Hands-on background on delivering production-ready applications using modern software development practices
  • Background using programming languages such as Go, Python, or Ruby in production-ready environments
  • Ability to communicate complex technical concepts clearly and effectively to various stakeholders.
  • Proficiency in problem analysis, troubleshooting methodologies, and incident management.
  • Experience in developing and improving internal tools, leveraging automation to enhance operational workflows.
  • Strong documentation skills, capable of producing clear operational procedures and knowledge base content.
  • Experience working in a fast-paced environment with a strong ability to prioritize tasks based on urgency and impact.
  • Commitment to continuous learning and staying up to date with industry trends and emerging technologies.

Qualifications Required

  • Proven experience as an Operations and/or Engineering Manager.
  • Familiarity with IT Service Management (ITSM) principles and best practices.
  • Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts.
  • Excellent leadership, communication, and interpersonal skills.
  • Experience with monitoring tools, automation frameworks, and service reliability strategies.

The base salary range for this position is $137,430 – $152,700 USD for US residents OR $123,480 – $137,200 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. about Tucows Benefits.Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Tucows and its subsidiaries participate in the E-verify program for all US employees.Learn more about Tucows, our businesses, culture and employee benefits on our site .

Tucows – Manager, Platform Engineering (Operations) – Toronto, ON

Company: Tucows

Location: Toronto, ON

Expected salary:

Job date: Fri, 04 Apr 2025 22:42:27 GMT

Job description: is a SaaS business on a mission to make telecoms a breeze.We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.As part of Tucows (NASDAQ:TCX, TSX:TC)-one of the world’s largest Internet services companies-Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!About the opportunityAs a Manager, Platform Engineering (Operations), you will lead a specialized engineering team providing direct engineer-to-engineer technical support, consolidating related issues into problem tickets, rapidly resolving immediate problems through scripting, and driving comprehensive bug fixes and small features either independently or in collaboration with peer engineering teams and driving operational improvements. You will work across all levels of engineering, ensuring seamless collaboration between support, development, and incident response teams. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and has a passion for operational and engineering excellence.This role is pivotal in keeping the platform healthy, resolving escalations efficiently, and proactively identifying opportunities to enhance service quality. Your leadership will empower engineers to deliver high-impact solutions while fostering a culture of collaboration and continuous improvement.This is a remote role open to applicants residing in Canada or US.Job Duties

  • Lead a specialized engineering team providing direct technical support through engineer-to-engineer ticket resolution.
  • Consolidate related issues into problem tickets; apply immediate resolutions through scripting and implement comprehensive bug fixes.
  • Collaborate closely with peer engineering managers on bug resolution, issue prioritization, and intake processes.
  • Lead internal engineering projects aimed at improving operational efficiency, architecture design, and tooling
  • Actively engage stakeholders to identify operational improvements and implement effective engineering solutions.
  • Provide technical leadership, mentoring team members and fostering an environment of continuous improvement and reliability.
  • Oversee and improve engineering support workflows, ensuring efficiency and effectiveness in handling software escalations and platform reliability.
  • Lead and mentor a software engineering team, providing guidance and career development opportunities across all levels of experience.
  • Act as the first line of engineering support, collaborating closely with incident response teams and specialized engineering groups to resolve platform issues.
  • Drive root cause analysis and resolution by identifying recurring issues, leading problem management efforts, and coordinating long-term fixes.
  • Partner with engineering teams to implement bug fixes and improvements, ensuring platform stability and operational efficiency.
  • Develop and enhance internal tools to improve operational workflows, incident response, and knowledge management, leveraging AI and automation where applicable.
  • Monitor key operational metrics, identify trends, and implement process optimizations to enhance team performance and service delivery.

Knowledge, Skills and Abilities

  • Strong understanding of software development, system operations, and engineering best practices.
  • Hands-on background on delivering production-ready applications using modern software development practices
  • Background using programming languages such as Go, Python, or Ruby in production-ready environments
  • Ability to communicate complex technical concepts clearly and effectively to various stakeholders.
  • Proficiency in problem analysis, troubleshooting methodologies, and incident management.
  • Experience in developing and improving internal tools, leveraging automation to enhance operational workflows.
  • Strong documentation skills, capable of producing clear operational procedures and knowledge base content.
  • Experience working in a fast-paced environment with a strong ability to prioritize tasks based on urgency and impact.
  • Commitment to continuous learning and staying up to date with industry trends and emerging technologies.

Qualifications Required

  • Proven experience as an Operations and/or Engineering Manager.
  • Familiarity with IT Service Management (ITSM) principles and best practices.
  • Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts.
  • Excellent leadership, communication, and interpersonal skills.
  • Experience with monitoring tools, automation frameworks, and service reliability strategies.

The base salary range for this position is $137,430 – $152,700 USD for US residents OR $123,480 – $137,200 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. about Tucows Benefits.Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Tucows and its subsidiaries participate in the E-verify program for all US employees.Learn more about Tucows, our businesses, culture and employee benefits on our site .

Tucows – Content Marketing Associate – Toronto, ON

Company: Tucows

Location: Toronto, ON

Expected salary: $57420 – 63800 per year

Job date: Tue, 01 Apr 2025 22:05:51 GMT

Job description: is the world’s largest wholesale domain registrar, responsible for maintaining the health, neutrality, and openness of an important-but largely invisible part of the Internet: the domain name system (DNS).As part of Tucows-one of the world’s largest Internet companies-Tucows Domains has a rich history of helping make the Internet better, operating globally under the Ascio, Enom, Hover and OpenSRS brands.We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet! Today, over one thousand people from over 20 countries are part of our team.If this sounds exciting to you, join the herd!About the role.We are redefining what an in-house agency is and are looking for a Content Marketing Associate to join the Herd. As a key contributor, you will be pivotal in crafting compelling content across various digital channels, influencing our full-funnel content strategy, and identifying opportunities to enhance our content workflow. If you have a passion for storytelling, a keen eye for detail, and a data-driven approach to content, we want to hear from you.This is a completely remote opportunity within the Greater Toronto Area with the expectation of attending onsite meetings, functions, and/or events upon request.What you’ll be doing.This role involves collaborating with marketing team members and peers across the business, including sales, product management, business owners, and partners, to deliver high-quality content. You will be responsible for the following:Content Creation & Editing

  • Write engaging, clear, and compelling copy for marketing campaigns, websites, our intranet site, social media, digital content, video scripts, technical servicing- and policy-related communications, and experiential projects.
  • Review and revise copy to ensure accuracy, inclusivity, accessibility, regulatory compliance, clarity, grammar, and adherence to project briefs and deadlines.
  • Leverage AI tools to streamline and drive efficiencies with content creation.
  • Collaborate with stakeholders to turn product details and features into compelling positioning.
  • Ensure consistency in brand voice and messaging across all communications, adhering to the brand, plain language, and editorial guidelines.

Content Strategy & Optimization

  • Develop content strategies that support business goals and improve audience engagement.
  • Identify gaps in content workflow and recommend process improvements.
  • Manage many projects simultaneously and prioritize tasks to deliver high-quality content on time.
  • Take a test-and-learn approach to refine messaging and improve performance.

SEO & Performance Analysis

  • Optimize content for search engines to drive organic traffic.
  • Provide insights from data to improve content effectiveness.

Cross-functional Collaboration

  • Collaborate with the creative director, designers, and marketing team to brainstorm and develop innovative concepts, copy tests, and campaign ideas.
  • Collaborate with internal stakeholders to ensure messaging consistency and effectiveness.
  • Support content distribution across owned and paid channels.

Education and experience.

  • 1-2 years of content marketing experience in either an agency or on an in-house team or relevant internship experience with a B2B company.
  • Bachelor’s degree in marketing, creative advertising, communications, or a related field.
  • Strong writing and editing skills with a keen eye for detail.
  • Familiarity with ChatGPT or other AI tools for generating content.
  • Experience with content creation and social media management.
  • Familiarity with HubSpot, including content management and marketing automation, would be an asset.
  • Ability to work collaboratively in a fast-paced environment.
  • Strong understanding of SEO principles and best practices.

The base salary range for this position is $57,420 to $63,800. Range shown in $CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefitsWant to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Tucows and its subsidiaries participate in the E-verify program for all US employees.Learn more about Tucows, our businesses, culture and employee benefits on our site .

Marketing Program Manager – Tucows – Toronto, ON

Company: Tucows

Location: Toronto, ON

Expected salary: $80000 – 87000 per year

Job date: Sat, 29 Mar 2025 01:14:15 GMT

Job description: is the world’s largest wholesale domain registrar, responsible for maintaining the health, neutrality, and openness of an important-but largely invisible part of the Internet: the domain name system (DNS).As part of Tucows-one of the world’s largest Internet companies-Tucows Domains has a rich history of helping make the Internet better, operating globally under the Ascio, Enom, Hover and OpenSRS brands.We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet! Today, over one thousand people from over 20 countries are part of our team.If this sounds exciting to you, join the herd!About the role.We are looking for a Marketing Program Manager to join the Herd. Reporting to the VP, Marketing, the Marketing Program Manager orchestrates various marketing initiatives, such as acquisition campaigns, account-based marketing, registry promotions, and go-to-market programs, aligning them with the company’s strategic goals. This role involves developing strategies, coordinating campaigns, managing budgets, analyzing performance metrics, and ensuring alignment with our OKRs. In order to be successful, the marketing program manager must possess a combination of strategic, creative, and analytical skills in order to design and execute successful marketing programs. You will need to develop extensive knowledge of our market, our customers, and solutions. Furthermore, strong project management, communication, and problem-solving skills are essential for coordinating multiple teams, stakeholders, and channels, as well as handling any issues or risks that may arise during the program. Proficiency in our corporate tools and systems is necessary for planning, executing, and measuring their programs. This includes HubSpot, Asana, Google Analytics and Google productivity suite.This is a completely remote opportunity within the Greater Toronto Area with the expectation of attending onsite meetings, functions, and/or events upon request.What you’ll be doing.This role involves collaborating with marketing team members and peers across the business, including sales, product management, business owners, and partners. While not an exhaustive list, you will be responsible for:

  • Defining the scope, objectives, and key performance indicators (KPIs) of marketing programs across the wholesale, retail, and registry lines of business
  • Managing the planning, execution, and measurement of marketing campaigns, ensuring they resonate with target audiences and drive desired business outcomes
  • Creating detailed project plans and briefs that outline tasks, timelines, resources, and dependencies
  • Liaising with product teams on go-to-market strategies and execution
  • Engaging with customers to test messages and content effectiveness
  • Managing promotional set-up, reseller sign-up, analytics, and reporting for MDF programs with registry partners
  • Orchestrating program timing to ensure effective execution and avoiding campaign fatigue with contacts.
  • Generating reports and analysis of program effectiveness and delivering regular updates to key stakeholders

Education and experience.

  • Minimum of 5 years of program management in either an agency or B2B technology company
  • Project management certification or 2 years of project management experience in a corporate environment
  • Familiarity with agile marketing and running in two-week sprints
  • Excellent communication skills and the ability to manage stakeholder expectations
  • Familiarity with ChatGPT or other AI tools for creating program calendars
  • Experience with HubSpot, including content management and marketing automation, would be an asset
  • Ability to lead through influence and work collaboratively in a fast-paced environment #LI-NA1 #LI-Remote

The base salary range for this position is $80,000 to $87,000. Range shown in $CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefitsWant to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Tucows and its subsidiaries participate in the E-verify program for all US employees.Learn more about Tucows, our businesses, culture and employee benefits on our site .

Tucows Domains is the largest wholesale domain registrar, ensuring the health and openness of the domain name system. They operate globally under various brands and prioritize a people-first philosophy with a majority of remote roles. They are currently seeking a Marketing Program Manager who will be responsible for coordinating various marketing initiatives, analyzing performance, and aligning with company goals. The role involves developing strategies, managing budgets, and utilizing tools such as HubSpot, Asana, and Google Analytics. The successful candidate will need at least 5 years of program management experience and strong communication skills. The salary range for this position is $80,000 to $87,000 CAD, and Tucows values diversity, inclusion, and providing reasonable accommodations for individuals with disabilities.

Tucows – Manager, Engineering Operations – Toronto, ON

Company: Tucows

Location: Toronto, ON

Expected salary:

Job date: Fri, 14 Mar 2025 23:33:34 GMT

Job description: is a SaaS business on a mission to make telecoms a breeze.We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.As part of Tucows (NASDAQ:TCX, TSX:TC)-one of the world’s largest Internet services companies-Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!About the opportunityAs an Engineering Operations Manager, you will lead a dynamic team responsible for maintaining platform reliability, providing high-quality technical support, and driving operational improvements. You will work across all levels of engineering, ensuring seamless collaboration between support, development, and incident response teams. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and has a passion for operational excellence.This role is pivotal in keeping the platform healthy, resolving escalations efficiently, and proactively identifying opportunities to enhance service quality. Your leadership will empower engineers to deliver high-impact solutions while fostering a culture of collaboration and continuous improvement.This is a remote role open to applicants residing in Canada or US.Job Duties

  • Oversee and improve engineering support workflows, ensuring efficiency and effectiveness in handling technical escalations and platform reliability.
  • Lead and mentor a diverse engineering team, providing guidance and career development opportunities across all levels of experience.
  • Act as the first line of engineering support, collaborating closely with incident response teams and specialized engineering groups to resolve platform issues.
  • Drive root cause analysis and resolution by identifying recurring issues, leading problem management efforts, and coordinating long-term fixes.
  • Partner with engineering teams to implement bug fixes and improvements, ensuring platform stability and operational efficiency.
  • Develop and enhance internal tools to improve operational workflows, incident response, and knowledge management, leveraging AI and automation where applicable.
  • Monitor key operational metrics, identify trends, and implement process optimizations to enhance team performance and service delivery.

Knowledge, Skills and Abilities

  • Strong understanding of software development, system operations, and engineering best practices.
  • Ability to communicate complex technical concepts clearly and effectively to various stakeholders.
  • Proficiency in problem analysis, troubleshooting methodologies, and incident management.
  • Experience in developing and improving internal tools, leveraging automation to enhance operational workflows.
  • Strong documentation skills, capable of producing clear operational procedures and knowledge base content.
  • Experience working in a fast-paced environment with a strong ability to prioritize tasks based on urgency and impact.
  • Commitment to continuous learning and staying up to date with industry trends and emerging technologies.

Qualifications Required

  • Proven experience as an Operations and/or Engineering Manager.
  • Familiarity with IT Service Management (ITSM) principles and best practices.
  • Demonstrated ability to manage escalations, prioritize issues, and coordinate cross-functional problem-solving efforts.
  • Excellent leadership, communication, and interpersonal skills.
  • Experience with monitoring tools, automation frameworks, and service reliability strategies.

The base salary range for this position is $137,430 – $152,700 USD for US residents OR $123,480 – $137,200 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. about Tucows Benefits.Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Tucows and its subsidiaries participate in the E-verify program for all US employees.Learn more about Tucows, our businesses, culture and employee benefits on our site .

Graphic Designer – Tucows – Toronto, ON

Company: Tucows

Location: Toronto, ON

Expected salary:

Job date: Sat, 25 Jan 2025 06:11:26 GMT

Job description: is a SaaS business on a mission to make telecoms a breeze.We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.As part of Tucows (NASDAQ:TCX, TSX:TC)-one of the world’s largest Internet services companies-Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!About the opportunityWe are redefining what an in-house agency is and are looking for a Senior Graphic Designer to join our growing team. You’ll be the lead graphic designer getting to play a key role in evolving our brand, collaborating with product, marketing and copywriters. You’ll be responsible for designing consistently beautiful layouts and informative communication collateral for print, social media and web.Job Duties

  • Have a clear understanding of the brand guidelines and ensure a consistent, on-brand visual aesthetic across all touch-points
  • Create delightful marketing collateral and assets that clearly communicate the message and the brand
  • Work on a wide range of marketing initiatives such as landing pages, ads, signage, social media posts, email marketing, brochures and more
  • Participate in brainstorming, project kick-offs and regular creative check-ins with an extended team
  • Collaborate with Marketing and copywriters on launching impactful campaigns
  • Maintain and manage a brand style guide, a clean file system, assets and collateral
  • Prepare files for final print production
  • Deliver quality work while working within deadlines and juggling multiple tasks
  • Demonstrate initiative to continuously evolve and improve the brand

Knowledge, Skills and Abilities

  • Highly proficient with design tools such as Photoshop, Illustrator and InDesign
  • Proficient in Figma
  • Strong attention to detail and an eye for good layout
  • Solid grasp on branding and visual identity
  • Excellent communication and presentation skills
  • Ability to take and give feedback

Qualifications Required

  • A minimum of 3 years’ experience in graphic design in-house or in an agency
  • A university degree or college diploma in graphic design
  • Portfolio demonstrating a wide range of design expertise, including branding, high-end business presentations, and digital/print marketing materials #LI-NA1

The base salary range for this position is $66,780 – $74,200 USD for US residents OR $65,070 – $72,300 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. about Tucows Benefits.Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Tucows and its subsidiaries participate in the E-verify program for all US employees.Learn more about Tucows, our businesses, culture and employee benefits on our site .

Wavelo is a SaaS business that provides software to modernize communication service providers. They are backed by Tucows, one of the world’s largest Internet services companies, and have a people-first philosophy. They are currently seeking a Senior Graphic Designer to join their team and be responsible for designing marketing collateral across various platforms. The ideal candidate will have at least 3 years of experience in graphic design, a degree or diploma in graphic design, and proficiency in design tools such as Photoshop, Illustrator, InDesign, and Figma. The base salary range for the position is $66,780 – $74,200 USD for US residents OR $65,070 – $72,300 CAD for Canadian residents. Wavelo and Tucows are committed to diversity, inclusion, and providing reasonable accommodations for individuals with disabilities.

Director, Product Marketing – Tucows – Toronto, ON

Company: Tucows

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Dec 2024 06:37:32 GMT

Job description: is a SaaS business on a mission to make telecoms a breeze.We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.As part of Tucows (NASDAQ:TCX, TSX:TC)-one of the world’s largest Internet services companies-Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!About the opportunityThe Director, Product Marketing, will define and execute Wavelo’s marketing vision and strategy, driving growth and positioning our telco offerings in a competitive and evolving market. In this role, you’ll collaborate with product, sales, and marketing teams to craft compelling stories and impactful campaigns, aligning deliverables with customer needs, market dynamics, and Wavelo’s strategic goals.You’ll play a critical role in evangelizing Wavelo’s solutions externally, strengthening relationships with industry analysts, and leading a high-impact marketing team while scaling the marketing function as the business grows.Job DutiesStrategic Leadership

  • Define and own the marketing vision and strategy for Wavelo’s telco offerings.
  • Secure executive buy-in and provide regular updates on marketing strategies.
  • Build and lead a cross-functional marketing team with varied skill sets and experience levels.
  • Develop strategic relationships with vendors and suppliers to scale marketing capabilities.

Market Positioning & Campaigns

  • Evangelize Wavelo solutions with industry analysts, press, and media.
  • Drive the creation and delivery of targeted marketing campaigns that engage key accounts and align with sales strategies.
  • Collaborate with product management to align product marketing deliverables with the roadmap.
  • Create high-impact marketing messages and content, including solution collateral, blogs, whitepapers, webinars, case studies, and more.

Customer Insights & Thought Leadership

  • Conduct research to understand market trends, customer needs, and decision-making criteria.
  • Build Wavelo’s reputation through thought leadership at industry events such as MWC and DTW.
  • Strengthen relationships with industry standards bodies (e.g., TMForum, MEF).
  • Support the sales process by developing training materials and responding to RFI/RFPs.

Process and Alignment

  • Ensure all marketing materials and messages are customer-centric and compelling.
  • Partner with sales enablement to support strategic sales goals and develop impactful campaigns.
  • Continuously improve marketing processes, leveraging customer insights and market knowledge.

Knowledge, Skills and Abilities

  • Exceptional presentation skills and ability to represent Wavelo at industry events.
  • Strong writing and problem-solving skills with comfort working in ambiguous situations.
  • Demonstrated ability to create and deliver compelling marketing materials for the buyer’s journey.

Qualifications Required / Preferred

  • 10+ years in telco software industry in various B2B marketing roles/functions.
  • Demonstrable understanding of OSS/BSS/Cloud space.
  • Experience working with industry standards bodies e.g. TMForum, MEF etc.
  • Existing connections with Telco industry analysts.
  • Experience managing an integrated software marketing function.
  • History of aligning ABM programs with sales strategies.
  • Experience engaging with c-suite executives both internally and externally.
  • Demonstrated ability to build strong working relationships in a hybrid work environment across multiple functions and geographies.
  • High emotional intelligence with the ability to align and motivate individuals with differing points of view/ approaches.

The base salary range for this position is $193,050 – $214,500 USD for US residents OR $180,270 – $200,300 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. about Tucows Benefits.Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Tucows and its subsidiaries participate in the E-verify program for all US employees.Learn more about Tucows, our businesses, culture and employee benefits on our site .

Wavelo is a SaaS business that aims to streamline telecom services by providing flexible software to communication service providers. As part of Tucows, they prioritize a people-first philosophy and offer remote work opportunities. They are seeking a Director of Product Marketing to lead the marketing strategy for their telco offerings, collaborate with internal teams, and develop impactful campaigns. The ideal candidate should have experience in the telco software industry, understanding of OSS/BSS/Cloud space, and strong leadership skills. The base salary ranges from $193,050 to $214,500 for US residents and $180,270 to $200,300 for Canadian residents. Wavelo values diversity, innovation, and inclusivity in the workplace.