Company: TYLin
Location: Vancouver, BC
Job description: from the Senior Designer/Project Manager or Team Leader with minimal supervision. Proficient operating knowledge of AutoCAD… to the Senior Designers/Project Managers/Team Leaders as follows: Maintain Design files and OQM checklists, perform Cable…
The content discusses the responsibilities of a Senior Designer/Project Manager/Team Leader, including maintaining design files and OQM checklists, and performing cable operations with minimal supervision. The individual should have proficient operating knowledge of AutoCAD to effectively carry out these tasks.
Customer Experience Manager
We are seeking a Customer Experience Manager to join our team and oversee all aspects of customer service and satisfaction. In this role, you will be responsible for managing a team of customer service representatives, handling escalated customer complaints, and ensuring that all customer inquiries are resolved in a timely and professional manner.
Key responsibilities:
– Managing a team of customer service representatives to ensure excellent customer service delivery
– Handling escalated customer complaints and finding satisfactory resolutions
– Implementing customer service policies and procedures to improve overall customer satisfaction
– Developing and maintaining relationships with key customers
– Analyzing customer feedback and data to identify areas for improvement
– Providing regular reports and updates to senior management on customer service performance
Qualifications:
– Bachelor’s degree in business administration or related field
– Minimum of 3 years of experience in customer service management
– Strong leadership and organizational skills
– Excellent interpersonal and communication skills
– Ability to work in a fast-paced environment and handle multiple priorities
If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team and help us create unforgettable experiences for our customers.
Expected salary: $70000 – 80000 per year
Job date: Thu, 14 Nov 2024 23:48:33 GMT