Meridian Credit Union – Analytics & Insights Specialist – Saint Catharines, ON

Company: Meridian Credit Union

Location: Saint Catharines, ON

Expected salary: $80000 – 85000 per year

Job date: Sun, 24 Aug 2025 03:05:24 GMT

Job description: Description :Why Meridian?At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.Find our story here:The role:The Analytics & Insights Specialist provides proactive, actionable prescriptive analytical support and business insight to the Lines of Business(LOB). With strong analytical skills, a knowledge of reporting systems, and a talent for influencing without authority, they will act as an internal consultant, adding value and insight to key stakeholders and management.As a subject matter expert, the Analytics & Insights Specialist demonstrates an ability to present complicated analytical material in a concise and compelling manner and, interpret insights in a meaningful way for management and partners.The role will support the advancement of analytics and data management, processes, and tools to contribute to the achievement of Meridian’s strategic and in year goals. This role will be responsible for maintaining and enhancing the current Reporting environment along with the development of new and adhoc reporting to support the line of businesses.Key ResponsibilitiesInsights, Analytics & Reporting

  • Analyze, prepares and presents scheduled reports (i.e. key business performance indicators, dashboards and scorecards) and ad hoc reports (i.e. in support of projects or departmental initiatives) for the lines of business, both proactively and upon request
  • Acts as the analytics lead for Line of business on internal and enterprise initiatives
  • Provides Line of business leaders with management reporting that identifies issues, opportunities and emerging trends that enables the user to take action
  • Identifies and monitors key performance indicators, sharing relevant, accurate and insightful findings with LOB leadership team and key partners at various levels within the organization on a timely basis
  • Leads qualitative and quantitative analysis of relevant industry and consumer behaviour trends to highlight improvements, growth opportunities and new business opportunities
  • Demonstrates an ability to leverage technology to streamline processes, tools and analysis
  • Maintain & Enhance current LOB Reporting environment
  • Development of new reporting & conversion of existing legacy reporting using new technology

Business Solutions

  • Assists with the development of various programs by collecting, analysing and collating Member information ensuring that Meridian delivers a personalized solution that is in relation to their transactional, advice or price-driven relationships
  • Provides recommendations to enhance the Member Experience while improving the overall efficiency of its processes
  • Collaborate with others in the Meridian analytics communities to further the needs of the Line of Business support teams. Engage key stakeholders such as Credit reporting to avoid duplication of effort and ensure effective reporting.
  • Educate the business on opportunities to enhance Member needs and contribute to relationship growth;

Communication

  • Coordinates the acquisition of data from various, relevant data sources and applies analytical skills to convert data into meaningful information
  • Assesses information and conducts research to evaluate business issues
  • Interprets results and delivers information and/or presentations with impact
  • Collaborates across all departments within the LOB and establishes strong communication among team members to determine and meet their reporting and analytical needs
  • Consults with internal stakeholders to develop actionable insights that help to accelerate aspects of the Member Experience and Strategic plans
  • Effectively demonstrates the ability to explain complex information and concepts to different audiences, including professionals in a manner tailored to the audience and elicits receptivity
  • Networks with other like-minded individuals to keep abreast of new solutions, resources, and analytical techniques
  • Builds an external source of information that increases the teams understanding of consumer behaviours, expectations, and current/future attributes

Knowledge, Experience and Skills

  • Degree or diploma in mathematics, statistics or computer science or related discipline;
  • Experience in a financial institution environment with a strong understanding of financial metrics, segmentation and industry drivers.
  • Proven analytic skills, including mining, evaluation, analysis, and visualization (ability to analyse large datasets)
  • Technical writing experience in relevant areas, including queries, reports, and presentations
  • High level of proficiency in designing & developing custom analytics utilizing available or externally obtained data
  • Strong SQL and Excel skills with the ability to learn other analytic tools
  • Practical experience in statistical analysis through the use of statistical packages including Excel, Power BI and SAS
  • Business and partnership focused with an understanding of how Member Experience enables the business
  • Demonstrates a passion for creative problem-solving and a desire to propose changes that proactively seize market opportunities;
  • Forward thinking with an openness to change to identify new opportunities
  • Expertise with research methodologies and research design
  • Excellent communication and influencing skills
  • Proven ability to work autonomously in cross-functional teams, with internal customers and key stakeholders
  • Strong expertise in analysis and fluency with various software and techniques of analysis
  • Commitment to and drive for continuous improvement
  • Strong process management skills, initiative, ability to manage competing priorities and attention to detail are critical
  • Exhibits an analytical, creative, and innovative approach to meeting stakeholder and business needs
  • Able to handle confidential and proprietary information with discretion

Salary Range: CAD $80,000– $85,000 annuallyCompensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.Office Location: Toronto Corporate Office or St. Catherines Corporate. This is a hybrid opportunityMeridian has a remote work policy that allows flexibility for employees to work remotely but also requires our employees to attend the office minimum one day per week. The intention is for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your candidates and clients!
  • You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
  • Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.
  • This is not your typical “corporate” job. We work hard and we have fun!

Build the Future of Banking with UsAt Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

  • Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
  • Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
  • Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
  • Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Find our story here:Experience the Difference!Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at#LI-NM1
#LI-HYBRID

Student Worker – Student Union Ambassador – University of Central Florida – Aramark – Orlando, FL

Company: Aramark

Location: Orlando, FL

Expected salary:

Job date: Tue, 12 Aug 2025 22:52:14 GMT

Job description:

Job Title: Food Court Ambassador

Job Summary:

As a Food Court Ambassador, you will be a vital part of creating and maintaining an enjoyable dining experience for our guests. This role includes not only ensuring the cleanliness and organization of the food court environment but also actively supporting our Food and Beverage Marketing initiatives.

Key Responsibilities:

  • Maintain Cleanliness: Regularly monitor and address spills, messes, and overflowing trash receptacles to ensure a tidy atmosphere. Swiftly clean and sanitize tables and high-traffic areas.
  • Guest Interaction: Engage with customers, providing assistance, answering questions, and promoting a friendly and welcoming environment.
  • Support Marketing Efforts: Collaborate with the Food and Beverage Marketing team by promoting daily specials, new menu items, and events to enhance guest engagement.
  • Feedback Collection: Gather customer feedback and insights to help improve food court offerings and overall guest satisfaction.
  • Team Collaboration: Work closely with other team members to ensure seamless operations and an exceptional dining experience.

Qualifications:

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • A proactive approach to problem-solving and a keen eye for detail.
  • Prior customer service experience is a plus.
  • Flexibility to work varied shifts, including weekends and holidays.

Join us as a Food Court Ambassador, where you can make a difference in our guests’ dining experience while promoting exciting food and beverage offerings!

Student Worker – Student Union Ambassador – University of Central Florida – Aramark – Orlando, FL

Company: Aramark

Location: Orlando, FL

Expected salary:

Job date: Wed, 13 Aug 2025 04:46:44 GMT

Job description:

Job Title: Food Court Ambassador

Job Description:

As a Food Court Ambassador, you will play a vital role in creating a clean, inviting, and enjoyable dining environment for our guests. Your primary responsibilities will include managing spills, messes, and overflowing trash receptacles throughout the food court area. You will ensure a pleasant dining experience by promptly addressing any sanitation issues and maintaining an organized space.

In addition to your housekeeping duties, you will support our Food and Beverage Marketing initiatives. This includes assisting with promotional displays, engaging with guests to share information about food offerings, and contributing to events that enhance the overall appeal of our food court.

Key Responsibilities:

  • Monitor and maintain cleanliness in the food court area, addressing spills and messes promptly.
  • Ensure trash receptacles are emptied regularly and are in good condition.
  • Collaborate with Food and Beverage Marketing teams to implement promotional displays and signage.
  • Provide excellent customer service by engaging with guests and assisting them as needed.
  • Assist in executing special events and promotions to enhance guest experience.
  • Maintain a positive and friendly demeanor while working in a fast-paced environment.

Qualifications:

  • Strong attention to detail and a commitment to cleanliness.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with team members and management.
  • Previous experience in food service or hospitality is a plus.
  • Ability to work flexible hours, including weekends and holidays.

Join us in ensuring our food court remains a welcoming destination for all guests while actively promoting our diverse culinary offerings!

Meridian Credit Union – Decision Engine Analyst – 20 Month Contract – Saint Catharines, ON

Company: Meridian Credit Union

Location: Saint Catharines, ON

Expected salary: $60000 – 75000 per year

Job date: Sun, 20 Jul 2025 01:36:28 GMT

Job description: Description :About this opportunityAt Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.As a Decision Engine Analyst within the Credit Reporting & Analytics team, you will support and enhance automated decision-making processes through the development, implementation, and optimization of the credit decision engines and origination systems. In addition, your responsibilities will include contributing to the overall credit function in the areas of reporting and analytics, including development of effective risk reporting, key trending processes, and dashboards formats. You will be accountable for supporting the advancement of analytics, data management, and tools to contribute to the achievement of Meridian’s strategy, risk management appetite, regulatory guidance, and industry standards/best practices.~ Turning Data into Information into Insight into Business Decisions ~With strong analytical skills, you have an accountability to provide ongoing thought leadership and insights to the Senior Manager, Decision Engine & Loan Origination Systems, the Director, Credit Reporting & Analytics and the Chief Risk Officer in support of automated system decision making to ensure that the credit function’s analytical and data management approach, processes, and tools are appropriate and aligned to Meridian Credit Union strategy, risk management appetite, regulatory guidance, and industry standards/best practices. The position will maintain system protocols by ensuring business owners are updating policies and procedures.Key Responsibilities:

  • The incumbent will assist in leading Meridian Retail Credit, Meridian Business Credit and Meridian OneCap Credit (with alignment to Delivery and Operations) for decision engine system enhancement and development with support towards software upgrades (Information Technology and Solutions Development).
  • The incumbent is responsible for gathering business requirements in support of projects, reporting and process improvements as well as participate in the planning, design and implementation of system solutions or enhancements that help keep internal tools and data flows up to date and across the organization. The role will be collaborating on the projects with process owners, key team members, IT and external partners to build a cohesive infrastructure of systems. The individual will establish and maintain communication channels with process owners, key team members and internal stakeholders to support data gathering and analysis.
  • The ideal candidate will be technically proficient, comfortable supporting all channels and lines of business (including Retail, Small Business and OneCap), and complimentary working groups (including Information Technology, Enterprise / Credit Analytics, etc.) and integrated tools and techniques (including decision engine matrices and algorithms). This role requires balancing day-to-day, hands-on systems maintenance, training, bug fixes, and small optimizations.
  • With strong analytical skills and knowledge of reporting systems, you will have an accountability to provide ongoing accurate and reconciled credit-based reporting extracts to support and enhance the decision-making process of Credit Management. The Decision Engine Analyst’s function will support the advancement of analytics and data management, processes, and tools to contribute to the achievement of Meridian’s strategy, risk management appetite, regulatory guidance, and industry standards/best practices.

The position will be tasked to proactively propose recommendations to provide increased reporting capabilities to support all stakeholders and subsidiaries of the organization, including all lines of business and initiatives. The successful candidate will contribute towards the enhancements to, or development of, existing or new risk processes, frameworks, and/or systems. Remains apprised of industry best practices, including:

  • Interpreting data, analyzing results using statistical techniques
  • Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality
  • Acquiring data from primary or secondary data sources and maintaining databases
  • Filter and “clean” data by reviewing reports, extracts and performance indicators to locate and correct code problems
  • Work with management/peers to prioritize business and information needs
  • Locate and define new process improvement opportunities

In addition, this role will demonstrate effective communication skills, a talent for influencing without authority, and an ability to be a proactive internal consultant, adding value and insight to key stakeholders and management. Demonstrates an ability to present complicated reporting output in a concise and compelling manner, interpreting insights, as required, in a meaningful way to various level managers and partners. Leverages subject matter expertise to support the growth needs of Meridian, including:

  • Proven analytic skills, including mining, evaluation, analysis, and visualization
  • Ability to analyze large datasets
  • Strong verbal and written communication skills
  • An analytical mind and inclination for problem-solving
  • Technical writing experience in relevant areas, including queries, reports, and presentations
  • Strong SQL and Excel skills with the ability to learn other analytic tools
  • Practical experience in statistical analysis using statistical packages including Excel, Power BI and Python
  • Proven success in a collaborative, team-oriented environment

Salary Range: CAD $60,000 – $75,000 annuallyCompensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.Office Location: 3330 Bloor Street West, Toronto OR 75 Corporate Park Drive, St. Catharines. This is a hybrid work opportunity.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of one day per week in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your candidates and clients!
  • You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
  • Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.
  • This is not your typical “corporate” job. We work hard and we have fun!

Who we are:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Find our story here:Experience the Difference!Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at#LI-TJ1#LI-HYBRIDEducation : Bachelors

Meridian Credit Union – Senior Communications Advisor (Wealth, Business Banking, Marketing and Digital) – Etobicoke, ON

Company: Meridian Credit Union

Location: Etobicoke, ON

Expected salary: $68800 – 103200 per year

Job date: Sat, 26 Jul 2025 07:49:16 GMT

Job description: Description :About this opportunityAt Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.As the strategic communications lead for Wealth and Business Banking lines of business, as well as the Digital and Marketing portfolio, this role provides enterprise-level counsel and communications delivery across a broad portfolio to engage, inform, and inspire employees and business executives. The successful candidate will serve as the primary communications advisor to the SVP of Retail & Wealth, SVP of Business Banking, Chief Digital and Marketing Officer, and their leadership teams. This role is pivotal in shaping and executing thought leadership, internal communications and engagement, and reputational strategies that support Meridian’s enterprise initiatives.Communications Planning & Stakeholder Management

  • Act as the lead communications advisor to the SVP of Retail & Wealth, SVP of Business Banking, Chief Digital and Marketing Officer, providing ongoing communications counsel, planning, support and advice..
  • Develop, execute and measure effectiveness of integrated communications strategies, including internal communications, employee engagement and change communications, aligned with business goals and enterprise priorities.
  • Lead executive visibility and thought leadership initiatives, including messaging and briefing development, speechwriting, op-eds, internal and external messaging for town halls, newsletters, video planning, scripting and editing, internal and external announcements and events, intranet, and surveys.

Internal Communications

  • Develop and execute internal communications strategies that support the goals of the Wealth and Business Banking businesses, as well as the Marketing and Digital function.
  • Continually identify new communications opportunities for storytelling progress and success of business and support functions units, while collaborating with Senior Communications Advisor for Retail, ensuring alignment of communications strategies and plans.
  • Lead corporate communications programs that integrate line of business messaging and milestones. Partner with Change Management on communication of large projects/initiatives, and provide ongoing counsel and communications tools to support operational communications.
  • Develop compelling, clear, and concise communications for advisor and all employee audiences, including memos, scripts, intranet articles, videos, leadership toolkits, town hall presentations, Q&As, surveys, etc.
  • Event management for strategic events for employees or leadership, as required.

Member-Facing Communications

  • Provide ongoing counsel on Member facing communications, including identifying, coordinating and executing key Member communications in response to current events as required
  • Collaborate with External Communications and Marketing teams to leverage social media channels to amplify line of business and Member messaging
  • Work with leaders as spokespeople to develop social media content and execute through employee sharing platforms to foster thought leadership

Channel Communications Leadership

  • Support and execute the Wealth, Business Banking, Marketing and Digital channel communications like Department Town Halls and department newsletters, and other content vehicles.
  • Support content creation for ELT and corporate communications, including enterprise town halls, leadership conferences, and strategic updates.
  • Contribute key Line of Business insights, milestones and actions to enterprise-wide communications planning and execution, including campaigns, change initiatives, and leadership events.
  • Work with other Communications Advisors to integrate storytelling in a cohesive narrative for all employees, ensuring that the line of business portfolio view is well integrated and understood

Qualifications & Experience

  • 5 to 7+ years of progressive experience in corporate communications, preferably in financial services or regulated industries. Branch banking, retail or wealth communications experience is an asset.
  • Experience developing, implementing and measuring communication plans.
  • Excellent communications skills, written and verbal across multiple formats and channels.
  • Excellent proofreading/copy editing skills with attention to details.
  • Ability and willingness to take initiative and demonstrate leadership and project management skills.
  • Build trust and alignment across diverse teams and stakeholders and have ability to work with minimal supervision and as part of a team.
  • Leverage tools like Microsoft Copilot and low-code platforms to streamline workflows and enhance communication delivery.
  • Distill complex business strategies into clear, actionable insights. Use analytics to measure impact and inform strategy.
  • Embrace change and continuously seek new ways to improve communication effectiveness

Salary Range: CAD $68,800 to $103,200 annually.Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.Office Location: 3330 Bloor Street West, Toronto. This is a hybrid work opportunity.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of one day per week in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your candidates and clients!
  • You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
  • Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.
  • This is not your typical “corporate” job. We work hard and we have fun!

Build the Future of Banking with UsAt Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

  • Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
  • Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
  • Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
  • Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Find our story here:Experience the Difference!Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at#LI-TJ1#LI-HYBRID

Meridian Credit Union – Senior Communications Advisor (Retail) – Etobicoke, ON

Company: Meridian Credit Union

Location: Etobicoke, ON

Expected salary: $68800 – 103200 per year

Job date: Sat, 26 Jul 2025 03:58:53 GMT

Job description: Description :About this opportunityAt Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.As the strategic communications lead for Retail Banking, this role provides enterprise-level counsel and communications delivery across a broad portfolio to engage, inform, and inspire frontline employees and business executives. The successful candidate will serve as the primary communications advisor to the Chief Operating Officer (COO), SVP of Retail & Wealth, as well as their leadership teams. This role is pivotal in shaping and executing thought leadership, internal communications and engagement, and reputational strategies that support Meridian’s frontline business priorities.Key Responsibilities:Communications Planning & Stakeholder Management

  • Act as the lead communications advisor to the COO, SVP Retail & Wealth, and VPs in Retail Growth & Advice, Retail Product & Operations, Optimization, and Transformation, providing ongoing communications counsel, planning, support and advice.
  • Develop, execute, and measure effectiveness of integrated communications strategies, including internal communications, employee engagement and change communications, aligned with business goals and enterprise priorities.
  • Lead executive visibility and thought leadership initiatives, including messaging development, speechwriting, op-eds, internal and external messaging for town halls, newsletters, video scripts, internal and external announcements and events, and intranet, social media and media channels.

Internal Communications

  • Develop and execute internal communications strategies that support the goals of the Retail business.
  • Continually identify new communications opportunities for storytelling progress and success of business, while collaborating with Senior Communications Advisor for Wealth, Business Banking, Marketing and Digital, ensuring alignment of communications strategies and plans.
  • Lead corporate communications programs that integrate line of business messaging and milestones. Partner with Change Management on communication of large projects/initiatives, and provide ongoing counsel and communications tools to support operational communications.
  • Develop compelling, clear, and concise communications for a frontline and all employee audiences, including memos, scripts, intranet articles, videos, leadership toolkits, town hall presentations, Q&As, surveys, etc.
  • Event management for strategic events for employees or leadership, as required.

Member-Facing Communications

  • Provide ongoing counsel on Member facing communications, including identifying, coordinating and executing key Member communications in response to current events as required
  • Collaborate with External Communications and Marketing teams to leverage social media channels to amplify line of business and Member messaging
  • Work with leaders as spokespeople to develop social media content and execute through employee sharing platforms to foster thought leadership

Channel Communications Leadership

  • Support and execute the Retail channel communications like Department Town Halls and department newsletters, and other content vehicles.
  • Support content creation for ELT and corporate communications, including enterprise town halls, leadership conferences, and strategic updates
  • Contribute key Line of Business insights, milestones and actions to enterprise-wide communications planning and execution, including campaigns, change initiatives, and leadership events.
  • Work with other Communications Advisors to integrate storytelling in a cohesive narrative for all employees, ensuring that the line of business portfolio view is well integrated and understood

Qualifications & Experience

  • 5 to 7+ years of progressive experience in corporate communications, preferably in financial services or regulated industries. Branch banking, retail or wealth communications experience is an asset.
  • Experience developing, implementing and measuring communication plans.
  • Excellent communications skills, written and verbal across multiple formats and channels.
  • Excellent proofreading/copy editing skills with attention to details.
  • Ability and willingness to take initiative and demonstrate leadership and project management skills.
  • Build trust and alignment across diverse teams and stakeholders and have ability to work with minimal supervision and as part of a team.
  • Leverage tools like Microsoft Copilot and low-code platforms to streamline workflows and enhance communication delivery.
  • Distill complex business strategies into clear, actionable insights. Use analytics to measure impact and inform strategy.
  • Embrace change and continuously seek new ways to improve communication effectiveness

Salary Range: CAD $68,800 to $103,200 annually.Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.Office Location: 3330 Bloor Street West, Toronto. This is a hybrid work opportunity.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of one day per week in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your candidates and clients!
  • You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
  • Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.
  • This is not your typical “corporate” job. We work hard and we have fun!

Build the Future of Banking with UsAt Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

  • Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
  • Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
  • Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
  • Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Find our story here:Experience the Difference!Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at#LI-TJ1#LI-HYBRID