Company: Scotiabank
Job description: Requisition ID: 138607
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Director of Digital Marketing Engagement leads and oversees Digital Marketing Engagement in Canada for all Enterprise business lines to deliver on client activation, deepen customer relationships (x-sell, product adoption, and product usage), and generate long-term loyalty and retention in support of achieving target revenue and profitability objectives for priority customers and key strategic segments. Ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
Accountabilities
- Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- A key contributor towards the input into the overall customer engagement strategy and experience, as well as, accountable for the oversight, delivery and results for the digital customer marketing engagement practice across business lines.
- Oversees the management of the Digital Engagement team to deliver improved customer engagement, transactions and adoption of products and services with a significant focus on deepening customer relationships through cross-sell, adoption and usage.
- Leverage insights and analytics to manage an always on performance digital marketing engagement practice.
- Lead and champion the MarTech strategy for the organization
- Collaborate with the broader digital product, digital marketing and marketing organizations to ensure an integrated marketing strategy and streamlined marketing and digital customer experiences.
- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Input towards the marketing technology roadmap as required for capabilities required for engagement and always on customer marketing nurture programs.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.
Requirements
- Demonstrated competence and ability to influence senior executives
- Proven experience leading cross functional projects
- Accustomed to working in agile marketing organizational design and operating models
- High level of experience in digital marketing, email marketing, digital customer marketing journey, martech applications and tools (CRM, Email, CDP)
- Experience with transformation, Stakeholder Management and Strategic Initiatives
- Skilled relationship management including, influencing senior executive decisions
- Proven ability to lead cross-functional teams
- Data/analytics proficiency to proactively pursue and harness data insights to drive performance optimization
- Sufficient technical acumen to collaborate with product teams on platform-level work that advances the digital customer marketing journey
- Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)
- Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes
- 7+ years of digital, strategy, marketing or technology experience, financial services and / or direct to consumer experience an asset
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Expected salary:
Location: Toronto, ON
Job date: Sun, 16 Jan 2022 02:52:28 GMT
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