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Company: Porter Airlines
Location: Toronto, ON
Job description: Job Description:
Job Summary
The Manager, Airport Operational Excellence is a member of the Airport Operations leadership team that is responsible for Porter’s passenger service and ground handling.
The Manager designs and continuously improves the processes and procedures for all aspects of Porter’s airport operations, including passenger service, ramp operations, and aircraft catering. Is accountable for designing and improving processes and procedures that enable consistent, reliable, and safe operations and passenger service execution to defined standards. Identifies barriers and improves processes and procedures to reduce airport-controlled delays and works cross-functionally to improve reliability overall. Investigates safety hazards/incidents and implements corrective action process and procedure changes to achieve a safe and accident-free operation. Regularly engages with leaders and team members to foster their commitment to Porter’s success. Meets defined financial performance targets. Constantly seeks ways to drive operational efficiency while supporting team members and passengers.
Using data analysis and continuous improvement methodologies, works cross-functionally and with stakeholders outside the Porter organization to ensure processes and procedures are well designed to account for safety, reliability, service, and commercial objectives, varying operating environments, and resource constraints to enable the team to achieve targets and metrics. Designs and implements processes and procedures that are scalable and with a digital first approach that favours passenger self-service via Porter’s mobile application. Designs all processes and procedures to work in an environment that includes a blend of insourced and outsourced stations, with the majority of stations being outsourced.
Leads the development and implementation of automation and technological tools in Airport Operations to improve reliability, passenger service, team member experience, and EBITDA.
The Manager conducts thorough business analysis and develops business cases to support special projects and operational growth in a scalable and sustainable manner.
Is responsible for building and sustaining a high-performance culture of teamwork and commitment to service and operational reliability throughout Airport Operations, with significant focus on actively developing the continuous improvement culture and capabilities of the department’s leadership team.
The Manager is regularly engaged in airport operations across the network, with a focus on observing procedural execution in the live environment to identify improvement initiatives.
Duties & Responsibilities
- Develops and continuously improves Porter’s passenger handling operations and service processes and procedures.
- Develops and continuously improves Porter’s ramp handling operations processes and procedures.
- Develops and continuously improves Porter’s catering operations processes and procedures.
- Designs processes and procedures to be scalable and digital in nature. Brings forward digital solutions to close process and operations technological gaps. Works with the Technology team to close these gaps.
- Investigates safety hazards / incidents and implements corrective actions through process and procedural changes.
- Identifies process and procedural barriers that interfere with the execution of a safe and reliable operation.
- Leads the Airport Operations continuous improvement function to achieve excellence in safety, reliability, and service and to achieve our commercial objectives.
- Collaborates with the other operational departments (Flight Ops / In-Flight / SOCC / Tech Ops / Contact Centre) to ensure processes and procedures are aligned and support safety, reliability, and service objectives.
- Collaborates with the other commercial departments (Revenue Management / Information Systems and Technology / Digital and Solutions Delivery / Loyalty / Marketing / Communications) in order to operationalize commercial objectives and product offering.
- Collaborates with the Learning and Development department to design training for team members.
- Collaborates with the Standards and Quality Assurance team to develop processes for compliance standards checks.
- Updates, maintains, and controls the Customer Service Operations Manual (CSOM), Ramp Operations Manual (ROM), and Catering Operations Manual (COM).
- Collaborates with contracted ground handlers to ensure processes are able to withstand the diversity of their environments and resources while still achieving Porter’s objectives.
- Creates and maintains a framework for the ongoing operational reliability reviews with station and department leaders to maintain operational performance and identify trends for corrective action.
- Observes and monitors procedure execution in the live operation to identify procedural barriers, procedural compliance, and procedural improvement opportunities.
- Conducts thorough analysis and establishes business cases for the necessary investments to scale and sustain Porter operations.
- Handles special assignments related to business development, long range planning and other strategic opportunities
- Develops and maintains a climate that attracts, retains, and motivates top talent; ensures proper succession planning and talent development for airline’s mission critical roles
- Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company’s Safety Policy
Behavioural Competencies
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
People Leadership: Assuming a leadership role in helping others achieve excellent results.
Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications
- University degree
- 5 – 10 years operations management / process development experience
- Six Sigma Black Belt / Lean Six Sigma / Kaizen facilitator designations
- Data analysis
- Technologically savvy
- Excellent interpersonal and leadership skills
- Able to effectively plan and manage resources
- High standard of personal integrity
- Superior oral and written communication skills
- Proficient in Google office suite
- Able to hold all required security clearances
- Able to communicate and correspond clearly and precisely in English
Location
Toronto (Billy Bishop Toronto City Airport – YTZ) #LI-Hybrid
Company Description
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and Twitter.
The Manager, Airport Operational Excellence for Porter Airlines is responsible for designing and improving processes and procedures for all aspects of airport operations, including passenger service, ramp operations, and aircraft catering. They lead the development and implementation of automation and technological tools to improve reliability, passenger service, team member experience, and EBITDA. The Manager collaborates with various departments to align processes and procedures with safety, reliability, and service objectives. They must have a University degree, 5-10 years of operations management experience, and various technological and interpersonal skills. The role is based in Toronto. Porter Airlines is known for providing genuine hospitality in air travel.
Title: Electrician
Company: Randstad
Location: Etobicoke, ON
Salary: Competitive
Date posted: 10/11/2021
Job Description:
Are you looking to take the next step in your electrician career? Do you have experience in commercial and industrial settings? Randstad is looking for electricians to join an established company in Etobicoke. As an electrician, you will be responsible for electrical connections, troubleshooting, and maintaining electrical systems as well as ensuring all work meets safety standards. If you have a strong work ethic, excellent problem-solving skills and the ability to work in a team environment, apply today! We are looking for candidates to start as soon as possible.
Key Responsibilities:
– Install, troubleshoot and repair electrical systems in commercial and industrial settings
– Read and interpret electrical blueprints and schematics
– Ensure that all work meets safety standards and regulations
– Communicate and work effectively with other team members to complete projects on time and within budget
– Maintain accurate records of work performed and materials used
Requirements:
– Valid electrician’s license
– Minimum of 3 years of experience in commercial and industrial electrical work
– Ability to work independently and in a team environment
– Strong problem-solving skills and attention to detail
– Knowledge of electrical codes and regulations
– Good communication and organizational skills
If you are a reliable and dedicated electrician looking for a new opportunity, apply now and take the next step in your career!
Expected salary:
Job date: Wed, 10 Jan 2024 01:46:48 GMT
