Company: Baxter
Location: Orlando, FL
Expected salary: $60000 – 132000 per year
Job date: Fri, 06 Jun 2025 04:00:29 GMT
Job description:
Job Title: Customer Satisfaction Specialist
Job Description:
We are seeking a dedicated Customer Satisfaction Specialist to join our team. In this vital role, you will be the voice of our customers, ensuring their needs and concerns are addressed while championing an exceptional customer experience.
Key Responsibilities:
- Gather and analyze customer feedback through surveys, interviews, and direct communication.
- Collaborate with sales and marketing teams to relay customer insights, highlighting areas for improvement and potential opportunities.
- Identify trends in customer satisfaction and develop actionable recommendations to enhance products and services.
- Assist in the creation of marketing strategies that resonate with our target audience based on customer preferences and feedback.
- Monitor and report on key performance indicators related to customer satisfaction and service quality.
- Participate in the development of customer-focused initiatives to drive engagement and loyalty.
Qualifications:
- Excellent communication and interpersonal skills.
- Strong analytical abilities with a keen eye for detail.
- Experience in customer service, market research, or a related field is preferred.
- A proactive approach to problem-solving and a genuine passion for enhancing customer experiences.
- Ability to work collaboratively within a team and across departments.
Join us in shaping our customer journey and contribute to the success of our marketing strategies!