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Requirements:
Here’s the impact you’ll make and what we’ll accomplish together
As a Content Writer for My Telecom, you’ll play a key role in creating seamless digital experiences for our customers through thoughtful and consistent interface content. Application of plain language comes easy to you. As a natural storyteller and conversation designer, you’ll help drive our content discipline forward with product teams within Telecom.
In your role, you’ll be responsible for ensuring that our written communications are clear, relevant, and jargon-free – and most importantly, matches the Telecombrand voice and tone. Our content writers pair with our content strategists to provide teams with great content, along with demonstrating industry expertise so that our content practice scales faster.
You’ll help the team deliver a customer-first experience by crafting UX copy that helps customers complete the task at hand. You choose clarity over creativity.
Along with representing our content interests within Telecom, you know what it takes to deliver a great omnichannel experience. To help you execute, you’ll lean on our teams in design & user experience, development, testing, analytics, and marketing.
Here’s how
Write, proofread and edit customer experience content for Telecom assets
Strive for clarity over creativity
Create content to help our customers achieve a goal or complete a task
Work with content strategists, leads and designers to develop digital experiences at all stages of the customer journey
Create content that is thoughtful, consistent and conveys the brand voice while shaping the product experience
Independently translate copy from English to French while retaining the spirit of intent/ meaning
Uses data to help inform good content decisions for our customers
Contributes to the overall practice culture by sharing learnings and knowledge with peers
Advocate of the practice by building strong relationships with Telecom team members
You’re the missing piece of the puzzle
Digital content writer with experience working with user experience, strategy & design teams
Post-secondary education
Have a body of work that demonstrates a depth of skill of writing digital copy in English and French
Familiarity with content management systems and editing tools
Knowledge of information architecture principles
Be someone who can gracefully give and receive feedback
Familiarity with content writing best practices, user experience and SEO
Hyper-focused on delivering great customer experiences aligned with business outcomes
Passionate about modern content practices and methodologies
Well-versed in lean digital product development lifecycles
Adept at working in a highly-collaborative, lean, agile environment
Highly detail-oriented and organized, with exceptional analytical skills
Understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles
Qualifications:
Must to have skills: (please at least 3 skills/exp):
1.Bilingual French/English Writing
2 2-3 Years of Previous UX Technical Content Writing experience
3. Knowledge of Accessibility Standards
Nice to have skills: (please at least 3 skills/exp):
1. CMS experience (We use Contentful, but any CMS is nice to have)
2. SEO Experience
3. Agile Experience
Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !
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Expected salary:
Location: Toronto, ON
Job date: Thu, 05 Aug 2021 05:46:58 GMT
Apply for the job now!
The Digital Engagement Coordinator will work under the direction of the Manager, Program Support, or their designate. If you are a confident, digital storyteller, we want you to engage our many stakeholders and share our stories with the world! Contract position until March 2021 (possibility of extension). Salary 60K. Regular hours (9.00 am – 5.00 pm) In office role but with possibility to partially work remote.
Responsibilities
Website and Social Media
Marketing and Communications
Project Coordination
Expected salary: $60000 per year
Location: Toronto, ON
Job date: Thu, 12 Aug 2021 05:06:25 GMT
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Canada Lands Company CLC Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Canada Lands Company is proud to provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs.
