Customer Success Manager – Eastern Canada – BrandBastion – Toronto, ON

Company: BrandBastion

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Feb 2025 23:05:10 GMT

Job description: Location: Eastern Canada, Fully Remote **Must be residing in Eastern CanadaMission & ImpactBrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn’t new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability.As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in real time, and scale their social strategy efficiently. You’ll act as a strategic partner to help clients unlock measurable business impact from their social presence.Our success is measured by how much we help our clients win, whether that’s reducing churn, increasing efficiency, or driving growth through social engagement.

  • A global e-commerce giant saw a 30% reduction in negative sentiment by leveraging AI-led moderation to remove harmful content while amplifying positive brand engagement.
  • A luxury brand refined its brand voice at scale, increasing high-value customer interactions by 40% while maintaining exclusivity across social touchpoints.
  • A leading fintech company saved over 1,000 hours per month by automating response workflows, allowing their CS team to focus on high-impact customer interactions.

What You’ll Do

  • Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals.
  • Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency.
  • Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles.
  • Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution.
  • Retention Focus: Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships.
  • Feedback Loop: Act as the voice of the customer within the company, relaying feedback to the product, marketing, and sales teams to help shape the product roadmap and improve customer satisfaction.
  • Customer Advocacy: Identify and develop customer advocates who can provide testimonials, case studies, or references.

RequirementsYou’re not just managing accounts, you’re shaping the future of social engagement. You thrive in a fast-moving, AI-driven environment where strategy, data, and client relationships come together to drive growth.You think like our clients and understand their goals, challenges, and the metrics that matter to them. You speak their language, ensuring that every recommendation aligns with their business objectives.Most of our CSMs today have:

  • Proven experience in customer growth, successfully managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company.
  • A deep understanding of marketing, community management, and social engagement, with preference given to those with agency, direct brand experience, or expertise in paid/organic social strategy – 3-5 years experience.
  • Managed enterprise client portfolios, ensuring strategic alignment with business objectives and measurable impact.
  • A data-driven and AI-first mindset, leveraging automation to help brands scale engagement while maintaining control.
  • A proactive, results-oriented approach, identifying challenges, anticipating client needs, and delivering tangible business outcomes.
  • A strategic, problem-solving mindset, using insights to tell compelling business stories and influence key stakeholders.

BenefitsAt BrandBastion, high performers shape their own path. You’ll have opportunities to:

  • Lead strategic initiatives that impact our AI-first approach.
  • Advance into senior leadership roles based on performance.
  • Work with global brands at the forefront of digital engagement.
  • Be part of a fast-growing AI-first company leading the future of brand protection and community management.
  • Competitive Market Rate Compensation + 4+ weeks paid time off
  • Opportunities for global team meets
  • Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.

BrandBastion is a leading AI-powered solution for social media engagement and brand protection. They are looking for a Customer Success Manager residing in Eastern Canada to help clients maximize the power of their AI-first platform. The role involves aligning AI-powered solutions with client goals, driving renewals and expansions, and analyzing performance data. The ideal candidate has experience in customer growth, marketing, social engagement, and a strategic, problem-solving mindset. Benefits include opportunities for advancement, global team collaboration, competitive compensation, and a flexible, fully remote role.

Customer Success Manager – Western Canada – BrandBastion – Vancouver, BC

Company: BrandBastion

Location: Vancouver, BC

Expected salary:

Job date: Wed, 08 Jan 2025 23:09:58 GMT

Job description: marketer with agency or in-house experience in social media and digital marketing, who is looking to shape the future… in a client-facing role, ideally within a digital marketing agency, SaaS company, or tech startup. Social Media Expertise: Hands…

Customer Success Manager – BrandBastion – Vancouver, BC

Company: BrandBastion

Location: Vancouver, BC

Expected salary:

Job date: Sat, 16 Nov 2024 23:06:13 GMT

Job description: marketer with agency or in-house experience in social media and digital marketing, who is looking to shape the future… a Canada-based Customer Success Manager who thrives in a fast-paced digital environment. This role is perfect for a strategic…

BrandBastion – Customer Success Manager – West Coast – Vancouver, BC

Company: BrandBastion

Location: Vancouver, BC

Job description: marketing, communications, advertising, business, or related fields….
This content covers a range of topics in marketing, communications, advertising, business, and related fields. It likely includes strategies, trends, and best practices for effectively promoting and growing a business or brand.
Job Description

Our company is seeking a talented and dedicated Marketing Specialist to join our team. The ideal candidate will be responsible for creating and implementing effective marketing strategies to promote our products and increase brand awareness.

Responsibilities:
– Develop marketing campaigns to drive customer acquisition and retention
– Create and manage social media content to engage and attract customers
– Analyze market trends and competitor activities to identify opportunities for growth
– Collaborate with the sales team to generate leads and convert them into sales
– Monitor and report on the effectiveness of marketing campaigns and adjust strategies as needed

Qualifications:
– Bachelor’s degree in Marketing, Communications, or a related field
– Proven experience in marketing, with a strong understanding of digital marketing techniques
– Excellent communication and interpersonal skills
– Ability to work independently and as part of a team
– Strong analytical and problem-solving skills

If you are passionate about marketing and looking for an exciting opportunity to make an impact, we would love to hear from you. Apply now to join our team!

Expected salary:

Job date: Fri, 19 Jul 2024 22:37:41 GMT

BrandBastion – Social Media Community Manager – Vancouver, BC

Company: BrandBastion

Location: Vancouver, BC

Job description: target audience. Collaborate with the marketing and content teams to ensure brand consistency. Analyze community metrics…
The content discusses the importance of collaborating with marketing and content teams to ensure brand consistency. It also emphasizes the need to analyze community metrics to gauge the effectiveness of marketing efforts. The target audience for this content is likely professionals in marketing, content creation, and community management roles.
Job Description:

Our company is in search of a talented and motivated individual to fill the position of Customer Service Representative. The Customer Service Representative will be responsible for answering incoming calls, assisting customers with questions and concerns, and providing information about products and services. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Responsibilities:
– Answer incoming calls and respond to customer inquiries
– Provide information about products and services
– Resolve customer complaints in a professional manner
– Maintain customer records and update account information
– Process orders, returns, and exchanges
– Assist customers with product recommendations and troubleshooting

Qualifications:
– High school diploma or equivalent
– 1+ years of customer service experience
– Excellent communication skills
– Ability to multitask and work in a fast-paced environment
– Strong problem-solving skills
– Basic computer knowledge

If you are a team player with a passion for helping others, we would love to hear from you. Apply now to join our dynamic customer service team!

Expected salary:

Job date: Thu, 11 Jul 2024 22:17:51 GMT

BrandBastion – Customer Success Manager – Canada – Vancouver, BC

Company: BrandBastion

Location: Vancouver, BC

Job description: certified, in-depth knowledge about the platform. Or strong and evidenced desire to learn Degree in marketing, communications…
The content discusses the importance of having certified, in-depth knowledge about a platform or a strong desire to learn, especially for individuals with a degree in marketing or communications. It emphasizes the benefits of being well-informed about a platform in order to succeed in these fields.
Job Description

Position: Front Desk Receptionist

Location: Toronto, ON

We are seeking a Front Desk Receptionist to join our team at a busy office in Toronto. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.

Responsibilities:
– Greet visitors and clients in a professional and friendly manner
– Answer and direct incoming phone calls
– Maintain a neat and organized front desk area
– Assist with administrative tasks as needed
– Schedule appointments and meetings
– Handle incoming and outgoing mail and packages

Qualifications:
– High school diploma or equivalent
– Previous experience in customer service or receptionist role preferred
– Excellent communication skills, both written and verbal
– Strong organizational and multitasking abilities
– Proficient in Microsoft Office Suite

This is a full-time position with competitive pay and benefits. If you are a motivated and friendly individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

To apply, please submit your resume and cover letter through the link provided. Thank you for your interest in joining our team.

Expected salary:

Job date: Tue, 26 Mar 2024 23:44:45 GMT