Company: Robert Half
Location: Unionville, ON
Expected salary:
Job date: Sun, 20 Apr 2025 07:21:14 GMT
Job description: We are offering a long-term contract employment opportunity for a Bilingual Customer Service Representative in Markham, Ontario. This role is based in a hybrid work environment, requiring three days in the office and two days remote. The individual will be part of our team, playing a vital role in providing high-quality detail-oriented services to customers and Sales Representatives.Responsibilities:
- Accurately and efficiently process customer credit applications and requests.
- Handle incoming phone/email requests from customers and Sales Representatives in a detail-oriented manner, ensuring that requests are resolved promptly and thoroughly.
- Maintain accurate customer credit records, including account verification and management of customer orders.
- Provide support for new customers and assist with the use of our online ordering portal.
- Identify opportunities for process improvement and present them to the leadership team.
- Develop, collaborate, and maintain cross-functional relationships with other teams to ensure task completion.
- Adhere to customer service standards, call quality policies, and procedures.
- Resolve customer/sales/patient interactions and complaints, triaging to the appropriate department if further support or guidance is required.
- Monitor daily sales orders/transactions to ensure completion.
- Complete follow-up calls, emails, and updates to customers and sales representatives.
- Proficiency in both English and French
- Exceptional customer service skills
- Experience in sales and understanding of sales techniques
- Familiarity with office functions, procedures, and policies
- Commitment to quality service delivery
- Experience handling inbound and outbound calls
- Proficiency in Microsoft Outlook
- Knowledge of medical coverage policies and procedures
- Demonstrated leadership skills
- Ability to use monitoring tools effectively
- Capability to manage customer queries promptly and professionally
- Experience with video conferencing or related technology
- Ability to verify customer information accurately
- Proven experience in process improvement
- Demonstrated ability in closing sales or service calls
- Experience with SAP R/3
- Ability to handle customer complaints professionally
- Experience in call center operations
- Experience opening new accounts
- Ability to triage service requests effectively
- Knowledge of aesthetics as it relates to customer presentation
- Experience in order management
- Proficiency in CAD software.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.Robert HalfRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,…