Digital Publishing Manager (Contract) – Liquor Control Board of Ontario – Toronto, ON

Company: Liquor Control Board of Ontario

Location: Toronto, ON

Expected salary: $73027 – 127554 per year

Job date: Sun, 27 Jul 2025 06:52:30 GMT

Job description: Location Address: 100 Queens Quay East, 9th Floor, TorontoNumber of Openings: 1Pay:$73,027.00 – $127,554.00Job Posting Description:This is a hybrid role #LI-HybridContract: Duration 12 MonthsWe are seeking an experienced and detail-oriented Digital Publishing Manager to oversee the daily operations of our web publishing team within a high-volume, fast-paced retail environment. In this hybrid role, you’ll serve as both a hands-on web content publisher and the immediate supervisor for a team responsible for publishing content across LCBO sites and app.You will play a critical role in bridging content execution with operational excellence — empowering your team, managing publishing workflows and ensuring content is published with speed, accuracy, and in strategic alignment to LCBO business goals & promo planning calendar. Reporting to the Senior Manager, Digital Content you will be the primary contact for digital publishing within the organization working across a variety of functional stakeholders.About the RoleTeam Supervision

  • Supervise and support a team of digital publishers.
  • Assign, prioritize and manage publishing tasks to meet deadlines with high quality.
  • Train, mentor, and provide guidance to team members on publishing tools, standards, and best practices.
  • Act as the first escalation point for publishing issues and troubleshoot blockers.
  • Maintain publishing documentation, playbooks, and onboarding guides.

Hands-On Web Publishing

  • Publish, update and QA complex or high-visibility content using a content management system (CMS) Adobe Experience Manager and Magento.
  • Leverage AEM components, templates, experience/content fragments and DAM assets.
  • Ensure web content is properly structured, tagged, and optimized for SEO and is accessible (WCAG compliance).
  • Review and edit content for accuracy, formatting, consistency, and brand compliance before going live.
  • Coordinate closely with creative studio, content planning & production, IT/development, marketing, Corp Comms and ecommerce teams to align on publishing deliverables.

Workflow Management

  • Maintain publishing schedules and prioritize requests based on urgency and impact.
  • Monitor queue and team capacity to proactively manage workload and resources.
  • Perform QA checks on published content for broken links, formatting issues, missing assets, and compliance.
  • Maintain and enforce publishing standards, templates, and documentation.
  • Monitor and report on publishing KPIs, including publishing volume, turnaround times, and error rates.\

About You

  • 5-10 years of experience in digital publishing or content operations, with at least 5 years in a managerial or team lead role.
  • Strong experience with CMS platforms (e.g., Adobe Experience Manager, WordPress, Contentful).
  • Familiarity with HTML/CSS basics and digital asset management tools an asset.
  • Knowledge of SEO principles, web publishing + QA best practices and web accessibility (WCAG) standards.
  • Familiarity with workflow/project management tools (e.g., Trello, Jira, Adobe Workfront, SharePoint).
  • Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics).
  • Excellent communication, organizational, and project management skills.
  • Detail-oriented with a commitment to quality and deadlines.
  • Experience collaborating in a large-scale web environment with multiple stakeholders.
  • Experience in agile or content sprint environments.
  • Basic understanding of UX/UI principles & digital experience best practices.

We offer a comprehensive suite of benefits, including:

  • Access to an Employee & Family Assistance Program
  • a Defined Benefit Pension
  • Discounts on products and services via Workperk.

There is a world of opportunities at the LCBO…Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application. When you click “Apply with LinkedIn” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.If you wish to submit an application without sharing your information with LinkedIn, please visit the LCBO Careers website.If you have any questions concerning the LCBO’s collection and use of personal information, please contact the .Work Hours: 36.25Union / Non-Union: Non-UnionJob Posting End Date: August 7, 2025The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Job Summary: Digital Publishing Manager

Location: 100 Queens Quay East, 9th Floor, Toronto
Openings: 1
Salary: $73,027 – $127,554
Contract Duration: 12 Months
Work Arrangement: Hybrid (#LI-Hybrid)

Role Overview

We are seeking an experienced Digital Publishing Manager to supervise a web publishing team in a dynamic retail environment. This role involves both hands-on content publishing and team leadership.

Key Responsibilities

  • Team Supervision: Manage a team of digital publishers, prioritize tasks, train staff, and troubleshoot issues.
  • Web Publishing: Utilize CMS (Adobe Experience Manager, Magento) to publish and QA content; ensure SEO and accessibility compliance.
  • Workflow Management: Maintain publishing schedules, monitor team capacity, perform quality checks on content, and report on performance metrics.

Qualifications

  • 5-10 years in digital publishing, with at least 5 in a managerial role.
  • Proficiency with CMS platforms and basic HTML/CSS knowledge.
  • Familiarity with SEO principles, web accessibility (WCAG), and content management tools.
  • Strong communication and organizational skills; detail-oriented.

Benefits

  • Employee & Family Assistance Program
  • Defined Benefit Pension
  • Discounts on products via Workperk

Inclusion Commitment

The LCBO values diversity and inclusion, ensuring a workplace where everyone feels respected and valued. Accommodations for applicants are available upon request.

Application Deadline: August 7, 2025
Submit resumes via Workday by 11:59 PM on the deadline date. Only selected candidates will be contacted.

For job inquiries or privacy concerns, please refer to the LCBO Careers website.

Manager Digital Marketing Analytics – 12 month contract – Home Depot – Toronto, ON

Company: Home Depot

Location: Toronto, ON

Expected salary:

Job date: Sun, 27 Jul 2025 00:04:49 GMT

Job description: Manager Digital Marketing Analytics – 12 month contract Job At The Home Depot in Toronto, ON M3C 4H9Manager Digital Marketing Analytics – 12 month contract Press ENTER to read the content or TAB to skip.1 Concorde Gate, Toronto, ON M3C 4H9Req152297 Full Time Corporate HybridWith a career at The Home Depot, you can be yourself and also be part of something bigger.Title: Manager, Digital Marketing AnalyticsPosition Overview:The Manager, Digital Marketing Analytics will lead the strategy, execution, and optimization of data-driven insights across our digital advertising programs. This role is critical in shaping how we measure performance, allocate media investments, and optimize campaigns across paid channels including Search (Google Ads), Social (Meta, TikTok), Display (DV360), and Affiliates. You will be a key business partner to Marketing, eCommerce, and Data teams-developing cohesive narratives that inform executive decision-making and campaign-level tactics.The ideal candidate is both a hands-on technical expert and a strategic thinker with a strong grasp of media measurement, attribution modeling, data architecture, and customer behavior analytics. This role also involves leading a team of analysts and supporting the evolution of our digital analytics capability across platforms, data pipelines, and personalization efforts.Key Responsibilities:Digital Performance Analytics & Insights

  • Deliver timely, automated performance reporting and dashboards (Tableau, Looker Studio) to track KPIs including ROAS, CAC, CPC, Conversion Rates, etc.
  • Conduct in-depth analyses across paid digital channels and segments to identify trends, mine actionable business insights, and recommend optimizations and test-and-learn initiatives.
  • Develop and support experimentation roadmaps including A/B testing, GeoLift studies, and cross-channel incrementality frameworks.

Data Architecture & Measurement Strategy

  • Lead the tagging and data capture strategy across digital campaigns to ensure accurate and enriched tracking of customer interactions across platforms (web, app).
  • Partner with Data Engineering to ensure robust and scalable pipelines to the data warehouse (BigQuery), enabling trustworthy reporting and analytics.
  • Own the Data Management Platform (DMP) taxonomy and partner with marketing on segmentation and personalization strategies.

Project Management and Process Improvement

  • Manage multiple simultaneous projects with clear prioritization framework.
  • Actively provide insights and recommendations to improve internal processes to more efficiently allocate resources.
  • Support development of organizational strategies with focus on team structure, competency requirements, and upskilling frameworks.

Leadership & Collaboration

  • Lead and mentor a high-performing team of analysts, translating data into clear business narratives and executive-ready insights.
  • Collaborate with cross-functional teams and vendors to align media and measurement strategies.
  • Champion a data-informed culture and promote best practices in data visualization, storytelling, and stakeholder communication.

Competencies:

  • Develops Talent
  • Decision Quality
  • Plans and Aligns
  • Ensures Accountability
  • Instills Trust

Skills:

  • Strong analytical, influencing and interpersonal skills
  • Organizational skills
  • Stakeholder management
  • Problem solving, critical thinking, solution-focused approach
  • Project and resource management
  • Business acumen and basic financial understanding
  • Strategic planning

Direct Manager/Direct Reports:

  • Reports to Sr. Manager, Interconnected and Marketing Analytics
  • Analysts report to this role

Travel Requirements:

  • Limited

Physical Requirements:

  • Extended Sitting
  • Repetitive Tasks

Hybrid Work:

  • 4 Days in office per week
  • Travel to store locations as needed

Working Conditions:

  • Working in an office setting: computer work, camera on virtual meetings

Minimum Education:

  • Bachelor’s or Master’s degree in a quantitative field (Business, Engineering, Math, etc.).

Minimum Years of Work Experience:

  • 5+ years in digital marketing or media analytics, preferably in a retail or eCommerce setting.
  • Hands-on experience with SQL (BigQuery preferred); familiarity with R or Python is a strong asset.
  • Strong understanding of paid digital channels and platforms, including DV360, Meta Ads, and affiliate networks.
  • Proven ability to develop interactive dashboards using Tableau or Google Looker Studio.
  • Demonstrated experience with A/B testing, targeting/personalization tools, and campaign tagging best practices.

Minimum Leadership Experience:

  • 2+ years leading analytics teams with a focus on professional development and strategic impact.

Certifications:

  • Certification

Other Requirements/Assets:

  • Experience working in omni-channel retail or large enterprise environments.
  • Familiarity with GA4, Adobe Analytics, and clickstream behavioral data.
  • Exposure to clean room environments (e.g., Google ADH, LiveRamp).
  • Experience in marketing automation platforms (e.g., Salesforce, Unica, Eloqua, Marketo, Adobe).
  • Knowledge of Canadian privacy regulations (CASL, PIPEDA).
  • Experience with or exposure to Retail Media Networks (e.g., Amazon Advertising, Walmart Connect, Roundel) or retail monetization analytics is an asset.

Job Summary: Manager, Digital Marketing Analytics (12-Month Contract)

Location: Toronto, ON
Company: The Home Depot
Work Arrangement: Hybrid (4 days in office)

Position Overview:
The Manager, Digital Marketing Analytics will oversee data-driven insights for digital advertising, enhancing performance measurement, media allocation, and campaign optimization across channels like Google Ads and Meta. This role reports to the Sr. Manager, Interconnected and Marketing Analytics and involves leading a team of analysts to develop business narratives and executive insights.

Key Responsibilities:

  1. Digital Performance Analytics:

    • Create automated performance reports and dashboards to monitor KPIs.
    • Conduct analyses to identify trends and recommend optimizations.
    • Develop experimentation strategies including A/B testing.

  2. Data Architecture & Measurement Strategy:

    • Lead tagging and data capture for enhanced tracking.
    • Collaborate with Data Engineering for scalable data pipelines.
    • Own data management platform taxonomy for segmentation.

  3. Project Management:

    • Manage multiple projects with prioritization.
    • Enhance internal processes and support team strategy development.

  4. Leadership & Collaboration:

    • Mentor analysts and promote a data-informed culture.
    • Work with cross-functional teams to align media strategies.

Required Skills and Qualifications:

  • Education: Bachelor’s or Master’s in a quantitative field.
  • Experience: 5+ years in digital marketing/media analytics, preferably in retail/eCommerce.
  • Technical Skills: Proficient in SQL (BigQuery preferred), with experience in Tableau and digital platforms (DV360, Meta Ads).
  • Leadership: 2+ years managing analytics teams.
  • Competencies: Talent development, project management, stakeholder collaboration, strategic thinking.

Additional Requirements:

  • Familiarity with GA4, privacy regulations, and marketing automation platforms is a plus.

Work Environment:

  • Standard office setting with some travel to store locations.

This contract position aims to enhance The Home Depot’s digital marketing analytics capabilities and drive strategic, data-informed decisions across the organization.

Fivetran – Talent Acquisition Coordinator – Contract – Toronto, ON

Company: Fivetran

Location: Toronto, ON

Expected salary:

Job date: Sun, 27 Jul 2025 00:04:35 GMT

Job description: About the RoleFivetran is looking for an organized and energetic Talent Acquisition Coordinator who will help support our recruiters and rapidly growing team! Our team of Talent Acquisition Coordinators creates a stellar candidate experience while arranging all pieces of the interview process. This role will also play a key part in maintaining the organization of our Applicant Tracking System (Greenhouse), ensuring data accuracy. Our ideal candidate for this position is detail-oriented, adaptive, and excited to create a seamless and unique interview experience for all of our candidates. If you have a passion for connecting with people and a knack for organizing details, we want to hear from you!This is a six month (possibility to extend) contract role, full-time, hybrid position based out of our Toronto, Canada office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.What You’ll Do

  • Schedule and coordinate complex phone, virtual, onsite, and presentation interviews
  • Manage logistics for the recruiting process, including scheduling interviews, debrief sessions, coordinating travel, completing offer documents, etc.
  • Build strong partnerships with multiple recruiters, the hiring managers they support, and their candidates to drive an efficient process for providing a positive candidate experience, as well as handle any challenges that may occur
  • Strong ability to manage and prioritize multiple tasks in a fast-paced, high-demand environment while demonstrating professionalism and good judgment
  • Master our applicant tracking system, scheduling tools, and organizational products, including Workday, Guide Scheduling, Greenhouse, and Google Suite
  • Contribute and manage team projects, often working interdepartmentally
  • Establish meaningful relationships with recruiters, hiring managers, and employees
  • Participate in the coordination and execution of events
  • Support Fivetran’s diversity, equity, and inclusion values by working with the People team to innovate new ways to attract and hire diverse talent
  • Experiment with new approaches and technology to refine and analyze our processes and create engaging candidate experiences

Skills We’re Looking For

  • Previous experience arranging complex interview schedules in a fast-paced environment and wearing multiple hats as needed
  • A passion for teamwork and positively contributing to the success and reputation of the Talent Acquisition Team
  • Great communication skills and experience interfacing with all levels of an organization
  • High propensity for customer service and a willingness to go above and beyond to get the job done
  • Impeccable attention to detail and organizational skills.
  • Experience working with an ATS (Greenhouse preferred)
  • 2+ years of experience in a customer/client-facing industry
  • A strong passion for providing stellar candidate experiences in an interview setting

#LI-HYBRID#LI-DH1This is a contract role – some benefits may be provided through our vendor. Benefits outlined below do not apply to this role.

Nestlé – Territory Manager -Veterinary Channel (12-month contract) – Mississauga, ON

Company: Nestlé

Location: Mississauga, ON

Expected salary:

Job date: Sun, 27 Jul 2025 06:34:41 GMT

Job description: Position Snapshot
Business area: Nestlé Purina Pet Care Canada
Location: Remote in the field (Oakville, Niagara, Fort Erie, Brantford, Simcoe and surrounding area)A little bit about us
As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you’re looking for a career where you can take ownership, collaborate and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada. We are a leader in the pet care and pet nutrition industry, producing Canada’s best loved brands including Alpo ®, ProPlan Veterinary Diets®, Pro Plan®, Purina ONE® , Beneful®, Beyond ®, Dog Chow ®, Cat Chow ®, Fancy Feast®, Friskies®, Tidy Cats®, and many more. Join us in enriching the lives of pets and the people who love them.Position Summary
The Territory Manager is responsible for establishing strong relationships with veterinarians and clinic staff within their territories to drive sales and meet targets. This 12-month contract position involves selling Purina’s therapeutic portfolio, promoting key events, and enhancing brand visibility while educating clinics on product benefits. The role is remote, covering the areas of Oakville, Niagara, Fort Erie, Brantford, Simcoe, and surrounding regions.A day in the life of a Territory Manager:
Regional Sales Management and Implementation of Territory Strategy

  • Accountable for developing and conducting clinic business reviews utilizing Power BI, reporting, Online portal and other internal tools that will aid in connecting relevant insights to drive opportunities.
  • Develops and delivers territory plan and tracks and measure against it and adapts plans as necessary
  • Accountable for developing business plans with the clinics
  • Enhances working capital by lowering Days Deduction Outstanding and sales related NPP Bad Goods

Veterinary Sales and Advocacy Impact within the Territory and Account Management

  • Promotes Purina to veterinarians as a veterinary diet company and influences veterinarians to recommend Purina products
  • Develops and conducts veterinary educational seminars on pet nutrition and Purina products for the nutrition and treatment of healthy and sick animals to Veterinary clinics
  • Ensures high level of nutritional knowledge is maintained to influence the sales environment.

Sales Clinic Coverage:

  • Ensure efficient call frequency and coverage of accounts.
  • Identify and drive incremental sales opportunities in clinics, enhancing distribution and penetration per the Regional Strategic Plan.
  • Manage CRM input and reporting.
  • Report on field activities and competitor actions.
  • Execute promotional strategies in the territory and provide feedback for pre- and post-evaluation

Role Requirements

  • 3+ years experience in sales, business development, sales representative, or related business experience, experience in healthcare field an asset.
  • Valid full driver’s license and safe driving record is required. Open to frequent travel within the assigned territory.
  • Strong self-motivation and proactive mindset, with the capacity to think strategically to secure incremental business opportunities.
  • Strong computer skills with MS Word, Excel, and PowerPoint
  • Post secondary education in Business, Science, a related field
  • Exceptional verbal and written communication abilities, with a proven track record of delivering

effective presentations to audiences of all sizes

  • Candidate must reside within the territory and able to travel as required based on territory needs.
  • Excellent leadership abilities, fostering collaboration and strong interpersonal skills

Benefits:

  • Flexible and hybrid work arrangements • Excellent training and development programs as well as opportunities to grow within the company
  • Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
  • Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
  • Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
  • Bring your dog to work!

What you need to know We will be considering applicants as they apply, so please don’t delay in submitting your application.Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.#LI-Hybrid
#NestleSJ
#LI-SB1Position Snapshot
Business area: Nestlé Purina Pet Care Canada
Location: Remote in the field (Oakville, Niagara, Fort Erie, Brantford, Simcoe and surrounding area)A little bit about us
As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you’re looking for a career where you can take ownership, collaborate and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada. We are a leader in the pet care and pet nutrition industry, producing Canada’s best loved brands including Alpo ®, ProPlan Veterinary Diets®, Pro Plan®, Purina ONE® , Beneful®, Beyond ®, Dog Chow ®, Cat Chow ®, Fancy Feast®, Friskies®, Tidy Cats®, and many more. Join us in enriching the lives of pets and the people who love them.Position Summary
The Territory Manager is responsible for establishing strong relationships with veterinarians and clinic staff within their territories to drive sales and meet targets. This 12-month contract position involves selling Purina’s therapeutic portfolio, promoting key events, and enhancing brand visibility while educating clinics on product benefits. The role is remote, covering the areas of Oakville, Niagara, Fort Erie, Brantford, Simcoe, and surrounding regions.A day in the life of a Territory Manager:
Regional Sales Management and Implementation of Territory Strategy

  • Accountable for developing and conducting clinic business reviews utilizing Power BI, reporting, Online portal and other internal tools that will aid in connecting relevant insights to drive opportunities.
  • Develops and delivers territory plan and tracks and measure against it and adapts plans as necessary
  • Accountable for developing business plans with the clinics
  • Enhances working capital by lowering Days Deduction Outstanding and sales related NPP Bad Goods

Veterinary Sales and Advocacy Impact within the Territory and Account Management

  • Promotes Purina to veterinarians as a veterinary diet company and influences veterinarians to recommend Purina products
  • Develops and conducts veterinary educational seminars on pet nutrition and Purina products for the nutrition and treatment of healthy and sick animals to Veterinary clinics
  • Ensures high level of nutritional knowledge is maintained to influence the sales environment.

Sales Clinic Coverage:

  • Ensure efficient call frequency and coverage of accounts.
  • Identify and drive incremental sales opportunities in clinics, enhancing distribution and penetration per the Regional Strategic Plan.
  • Manage CRM input and reporting.
  • Report on field activities and competitor actions.
  • Execute promotional strategies in the territory and provide feedback for pre- and post-evaluation

Role Requirements

  • 3+ years experience in sales, business development, sales representative, or related business experience, experience in healthcare field an asset.
  • Valid full driver’s license and safe driving record is required. Open to frequent travel within the assigned territory.
  • Strong self-motivation and proactive mindset, with the capacity to think strategically to secure incremental business opportunities.
  • Strong computer skills with MS Word, Excel, and PowerPoint
  • Post secondary education in Business, Science, a related field
  • Exceptional verbal and written communication abilities, with a proven track record of delivering

effective presentations to audiences of all sizes

  • Candidate must reside within the territory and able to travel as required based on territory needs.
  • Excellent leadership abilities, fostering collaboration and strong interpersonal skills

Benefits:

  • Flexible and hybrid work arrangements • Excellent training and development programs as well as opportunities to grow within the company
  • Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
  • Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
  • Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
  • Bring your dog to work!

What you need to know We will be considering applicants as they apply, so please don’t delay in submitting your application.Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.#LI-Hybrid
#NestleSJ
#LI-SB1Mississauga, CAMississauga, CAOakville, Ontario, CanadaBrantford, Ontario, Canada

Customer Service Escalation Agent – 6 Month Contract – Indigo – Toronto, ON

Company: Indigo

Location: Toronto, ON

Expected salary:

Job date: Fri, 25 Jul 2025 22:56:03 GMT

Job description: Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job DescriptionMISSIONThe Agent, Customer Service Escalation resolves customer issues in a timely and effective manner, to deliver a best-in-class customer service experience. This role supports the creation and maintenance of Indigo’s customer-centric culture by contributing key insights to the customer service function.KEY PERFORMANCE METRICS

  • Customer Contacts handled per week
  • CSAT score on resolved incidents

KEY ACCOUNTABILITIESFunctional

  • Respond to general Customer Service inquiries through email and live chat, presenting customer-focused solutions in both a timely and positive manner to address, influence, and resolve customer needs to their full satisfaction while balancing the impacts to the business
  • Respond to escalated customers in the Home Office Support Queue by e-mail or phone, acting as a customer advocate for Indigo in resolving these issues
  • Demonstrate genuine empathy when communicating and deescalating customer concerns with skill to prevent further escalation
  • Find appropriate and thoughtful resolutions for customers’ problems, based on their unique situation and story, while balancing the impacts to the business
  • Hold oneself accountable to providing service excellence and adding joy to all customers
  • Provide guidance to the CER Support Squad teams channel, and direct questions to the broader Customer Service group as needed
  • Provide feedback on specific incident handling to our third-party contact centre
  • Take initiative to respond to unplanned issues as they arise; comfortable and adaptable when facing change or ambiguity
  • Escalate issues, bugs and concerns to the appropriate internal channels Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
  • Proactively identify and anticipate customer expectations and needs
  • Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

  • Collaborate with others to drive flexible and iterative solutions, quickly and easily
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impacts of their efforts and proactively engage other functions to get input
  • Encourage others to freely share their point of view and be open to feedback

Cultural

  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion and influence change through your team and/or the organization

SCOPEReports to: Manager, Customer ServiceManager once Removed (MOR): VP, Customer Experience & eCommerceKEY RELATIONSHIPSInternal:

  • Customer Experience
  • Retail
  • Marketing
  • Loyalty
  • Product Quality
  • Merchant teams
  • Promotions
  • Supply Chain

External:

  • 3rd party customer service providers

QualificationsWork Experience / Education / Certifications

  • Previous experience in Indigo retail locations is required
  • Previous experience in online customer service roles considered an asset
  • Working knowledge of technology applications such as CAM, CustCare

Competencies / Skills / Attributes

  • Customer focused, empathetic and solutions oriented with the ability to navigate complex issues
  • Exceptional written communication and interpersonal skills
  • Excellent time management skills and ability to multitask
  • Comfortable working in a high-volume, detailed task environment with individual productivity goals
  • e-literate and confident navigating Indigo’s digital environments

Other (travel, Bilingual, etc.)

  • Able to work from home with reliable internet access
  • Weekend and evening availability required

Additional InformationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.WELCOME HOME

Company Description: Indigo

Indigo is a cultural retail store in Canada that focuses on storytelling, books, and creating joyful customer experiences. With over 170 locations, including Indigo, Chapters, Coles, and Indigospirit, the company seeks energetic, customer-centric individuals to enhance its dynamic and enriching culture.

Mission:
The mission of the Customer Service Escalation Agent is to resolve customer issues efficiently, ensuring exceptional service and contributing to a customer-focused culture.

Key Responsibilities:

  • Handle customer inquiries via email and chat with a focus on positive, timely resolutions.
  • Address escalated customer concerns as an advocate for Indigo.
  • Demonstrate empathy and effective communication in de-escalating issues.
  • Proactively identify customer needs and anticipate expectations.
  • Collaborate with teams to provide flexible solutions and encourage an inclusive work environment.
  • Embrace technology to enhance customer interactions and continuously seek improvements.

Requirements:

  • Previous experience at Indigo or in online customer service is preferred.
  • Strong communication skills and the ability to manage multiple tasks efficiently.
  • Must have reliable internet access for remote work and be available on weekends/evenings.

Diversity and Inclusion Commitment:
Indigo values diverse backgrounds and encourages applications from underrepresented groups. Accommodations are available for individuals with disabilities during the recruitment process.

Analyst, Fan Insights (12-Month Contract) – MLSE – Toronto, ON

Company: MLSE

Location: Toronto, ON

Expected salary:

Job date: Sat, 26 Jul 2025 05:17:09 GMT

Job description: Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose – to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Job DescriptionWe are seeking a research-savvy, analytically minded Analyst to join our Business Analytics team for a 12 month Contract. This role is ideal for someone who is passionate about understanding fans, uncovering insights from data, and supporting business decision-making across marketing, ticketing and venue operations.As an Analyst, you will help design and execute research initiatives, perform analysis using Python or R, and work closely with internal partners and external vendors. You will bring curiosity, storytelling, and technical rigor to every project – from building fan personas to supporting marketing campaign strategy to developing predictive models with the Data Science team.Key Responsibilities

  • Support the design and execution of primary research studies (e.g., surveys, interviews, focus groups) from end to end – including methodology design, instrument development, and vendor coordination.
  • Analyze qualitative and quantitative data to generate meaningful fan insights.
  • Build or refine personas, fan journeys, and audience segmentation frameworks using research and behavioral data.
  • Prepare engaging presentations that communicate insights to stakeholders in Marketing, Sales, and Digital Labs.
  • Analyze structured and unstructured data using Python or R including forecasting, regression, and clustering techniques.
  • Write SQL queries to retrieve data from fan, ticketing, and marketing databases.
  • Contribute to PowerBI or Databricks dashboards, models, and tools in collaboration with Business Intelligence and Data Science colleagues.
  • Explore opportunities to scale insights by applying statistical techniques to enhance targeting, campaign effectiveness, and fan engagement strategies.
  • Work closely with Marketing, Partnerships, Ticketing, Digital Labs, and external research vendors to meet shared business objectives.
  • Act as a collaborative partner in brainstorming sessions, campaign planning, and brand strategy development.
  • Translate findings into clear, concise narratives tailored for non-technical audiences.

QualificationsNote: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.

  • 2-4 years of experience in market research, marketing analytics, business analytics or related fields (agency, consulting, or in-house).
  • Hands-on experience with primary research design and execution (quantitative and qualitative).
  • Demonstrated ability to analyze data using Python or R (must be comfortable working outside Excel).
  • Working knowledge of SQL for data querying and manipulation.
  • Familiarity with techniques like forecasting, segmentation, or significance testing.
  • Strong communication and presentation skills.
  • Experience working in or with sports, entertainment, or consumer brands is a plus.

Additional InformationPlease apply no later than Aug 6, 2025We thank all applicants for their interest, however, only those selected for the information session will be contacted.At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email . Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Company Overview:
Maple Leaf Sports & Entertainment Partnership (MLSE) is a leading sports and entertainment organization in Canada, overseeing the Toronto Maple Leafs, Toronto Raptors, Toronto FC, and more. Committed to inclusivity, MLSE aims to create a workplace reflecting the community and fostering employee growth. Their operations include multiple venues and restaurants, and they invest in local communities through initiatives like MLSE Foundation and MLSE LaunchPad.

Job Opportunity:
MLSE is hiring an Analyst for a 12-month contract in the Business Analytics team. The role involves conducting research, analyzing data using Python or R, and supporting various departments in marketing, ticketing, and venue operations. Responsibilities include designing research studies, analyzing data to gain insights, preparing presentations, and collaborating across teams.

Qualifications:
Candidates should have 2-4 years of relevant experience in market research or analytics, proficiency in Python or R, and knowledge of SQL. Strong communication skills and familiarity with sports or consumer brands are advantageous. MLSE encourages diverse applicants and offers accommodations for individuals with disabilities during the application process.

Application Deadline:
Interested candidates should apply by August 6, 2025. Only selected candidates will be contacted.

Analyst, Fan Insights (12-Month Contract) – MLSE – Toronto, ON

Company: MLSE

Location: Toronto, ON

Expected salary:

Job date: Sat, 26 Jul 2025 22:12:34 GMT

Job description: Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose – to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Job DescriptionWe are seeking a research-savvy, analytically minded Analyst to join our Business Analytics team for a 12 month Contract. This role is ideal for someone who is passionate about understanding fans, uncovering insights from data, and supporting business decision-making across marketing, ticketing and venue operations.As an Analyst, you will help design and execute research initiatives, perform analysis using Python or R, and work closely with internal partners and external vendors. You will bring curiosity, storytelling, and technical rigor to every project — from building fan personas to supporting marketing campaign strategy to developing predictive models with the Data Science team.Key Responsibilities

  • Support the design and execution of primary research studies (e.g., surveys, interviews, focus groups) from end to end — including methodology design, instrument development, and vendor coordination.
  • Analyze qualitative and quantitative data to generate meaningful fan insights.
  • Build or refine personas, fan journeys, and audience segmentation frameworks using research and behavioral data.
  • Prepare engaging presentations that communicate insights to stakeholders in Marketing, Sales, and Digital Labs.
  • Analyze structured and unstructured data using Python or R including forecasting, regression, and clustering techniques.
  • Write SQL queries to retrieve data from fan, ticketing, and marketing databases.
  • Contribute to PowerBI or Databricks dashboards, models, and tools in collaboration with Business Intelligence and Data Science colleagues.
  • Explore opportunities to scale insights by applying statistical techniques to enhance targeting, campaign effectiveness, and fan engagement strategies.
  • Work closely with Marketing, Partnerships, Ticketing, Digital Labs, and external research vendors to meet shared business objectives.
  • Act as a collaborative partner in brainstorming sessions, campaign planning, and brand strategy development.
  • Translate findings into clear, concise narratives tailored for non-technical audiences.

QualificationsNote: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.

  • 2–4 years of experience in market research, marketing analytics, business analytics or related fields (agency, consulting, or in-house).
  • Hands-on experience with primary research design and execution (quantitative and qualitative).
  • Demonstrated ability to analyze data using Python or R (must be comfortable working outside Excel).
  • Working knowledge of SQL for data querying and manipulation.
  • Familiarity with techniques like forecasting, segmentation, or significance testing.
  • Strong communication and presentation skills.
  • Experience working in or with sports, entertainment, or consumer brands is a plus.

Additional InformationPlease apply no later than Aug 6, 2025We thank all applicants for their interest, however, only those selected for the information session will be contacted.At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Company Description:
Maple Leaf Sports & Entertainment Partnership (MLSE) is dedicated to fostering an inclusive workplace that reflects its community. As a leading provider of sports and entertainment experiences in Canada and North America, MLSE owns prominent teams including the Toronto Maple Leafs, Toronto Raptors, Toronto FC, Toronto Argonauts, and development teams like the Toronto Marlies and Raptors 905. MLSE also operates key venues in Toronto and offers exceptional live events and dining experiences. Through the MLSE Foundation and MLSE LaunchPad, the company invests in community development and supports youth in overcoming barriers through sports.

Job Description:
MLSE is seeking an Analyst for a 12-month contract on their Business Analytics team. The role focuses on understanding fans through data analysis to support various business functions including marketing and ticketing. Key responsibilities include conducting primary research, analyzing data using Python or R, building fan personas, preparing presentations, and collaborating with multiple internal and external partners.

Qualifications:
Candidates should have 2-4 years of experience in market research or business analytics, proficiency in Python or R, familiarity with SQL, and strong communication skills. Experience in sports or entertainment is desirable.

Additional Information:
Applicants are encouraged to share relevant experience even if they don’t meet all qualifications. MLSE is committed to diversity and provides accommodations for individuals with disabilities during the application process.

Director, eCommerce Operations (contract) – Liquor Control Board of Ontario – Toronto, ON

Company: Liquor Control Board of Ontario

Location: Toronto, ON

Expected salary: $94126 – 174736 per year

Job date: Sat, 26 Jul 2025 04:57:04 GMT

Job description: Location Address: 100 Queens Quay East, 9th Floor, TorontoNumber of Openings: 1Pay:$94,126.00 – $174,736.00Job Posting Description:This is a hybrid role #LI-HybridContract: Duration 12 MonthsWe are seeking a strategic and execution-focused Director of eCommerce Operations to lead and scale our digital commerce operations across both B2C and B2B channels. This role is critical in ensuring seamless end-to-end customer experiences by managing a complex ecosystem of partners, platforms, and internal stakeholders. You will optimize operational performance, drive efficiencies, and ensure alignment across delivery, fulfillment, payments, and customer feedback systems.About the RoleOperational Leadership

  • Lead daily operations of the eCommerce business, ensuring high performance across order management, fulfillment, and customer service.
  • Lead the operational roadmap and KPIs for both B2C and B2B digital commerce channels. This includes lcbo.com, LCBO apps, wholesale.lcbo.com, vintagesshoponline.com, InstaCart, UberEats, DoorDash and Skip.

Partner Ecosystem Management

  • Manage and improve relationships with key on-demand delivery partners, fulfillment providers, payment processors, and ratings & reviews platforms.
  • Negotiate SLAs, monitor performance, and ensure partner accountability to deliver exceptional customer experiences.

Cross-Functional Collaboration

  • Act as the operational bridge between Product, Marketing, Technology, Customer Service, and Finance teams.
  • Lead cross-functional initiatives to improve conversion, reduce friction, and scale operations.

Customer Experience & Feedback

  • Leverage insights from ratings and reviews to identify operational pain points and drive continuous improvement.
  • Ensure operational readiness for new product launches, promotions, and seasonal peaks.

Process Optimization & Technology

  • Implement process improvements opportunities across the eCommerce value chain.
  • Collaborate with technology teams to enhance platform capabilities and integrations with third-party systems.

Stakeholder Management

  • Collaborate with a diverse range of internal and external partners, while balancing multiple perspectives.
  • Communication with executive leadership on performance, risks, and opportunities.

About You

  • 8+ years of experience in eCommerce operations, with a strong track record in both B2C and B2B environments.
  • Experience managing on-demand delivery, payment, fulfillment, and customer feedback partners.
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Exceptional project management and stakeholder engagement skills.
  • Experience with eCommerce platforms (e.g., Adobe, Shopify, Salesforce Commerce Cloud), OMS, and ERP systems.

We offer a comprehensive suite of benefits, including:

  • Access to an Employee & Family Assistance Program
  • a Defined Benefit Pension
  • Discounts on products and services via Workperk.

There is a world of opportunities at the LCBO…Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application. When you click “Apply with LinkedIn” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.If you wish to submit an application without sharing your information with LinkedIn, please visit the LCBO Careers website.If you have any questions concerning the LCBO’s collection and use of personal information, please contact the .Work Hours: 36.25Union / Non-Union: Non-UnionJob Posting End Date: August 6, 2025The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Position Summary:

  • Role: Director of eCommerce Operations (Hybrid)
  • Location: 100 Queens Quay East, 9th Floor, Toronto
  • Salary: $94,126 – $174,736
  • Contract Duration: 12 Months
  • Openings: 1

Key Responsibilities:

  • Operational Leadership: Oversee daily eCommerce operations and develop KPIs for both B2C and B2B channels.
  • Partner Management: Enhance relationships with delivery partners and negotiate service-level agreements (SLAs).
  • Cross-Functional Collaboration: Facilitate cooperation among various internal teams to improve operations and customer experience.
  • Customer Experience: Analyze feedback to identify issues and drive improvements.
  • Process Optimization: Implement enhancements across the eCommerce value chain and work with tech teams on platform integration.

Qualifications:

  • Experience: 8+ years in eCommerce operations with a focus on both B2C and B2B.
  • Skills: Strong analytical, project management, and stakeholder engagement abilities. Familiarity with eCommerce platforms (e.g., Adobe, Shopify).

Benefits: Comprehensive benefits package including pension plans and employee assistance programs.

Additional Information:

  • The LCBO fosters a culture of inclusion and is an equal opportunity employer.
  • Interested candidates should apply via Workday by the deadline.

Deadline: August 6, 2025.

(Healthcare Technology) Project Manager 12-month Contract – Sectra – Mississauga, ON – Vancouver, BC

Company: Sectra

Location: Mississauga, ON – Vancouver, BC

Job description: for patients around the world. What’s cool about this job? As a Project Manager at Sectra Canada, you will be driving PACS… also hoping you can tick: 8+ years of experience in a project manager capacity PMP certification Experience managing large…
As a Project Manager at Sectra Canada, you’ll play a key role in driving the implementation of PACS (Picture Archiving and Communication System). This position is exciting for those with over 8 years of project management experience and a PMP certification. You’ll have the chance to manage large-scale projects and contribute to advancements in medical imaging technology, benefiting patients globally.
I’m unable to access external websites directly. However, if you provide key details or text from the job description, I’d be happy to help you summarize or draft a similar job description!

Expected salary:

Job date: Sun, 27 Jul 2025 04:34:27 GMT

Abbott – District Manager – Abbott Diabetes Care – Ontario Remote – 12 month contract – Ontario

Company: Abbott

Location: Ontario

Expected salary:

Job date: Thu, 17 Jul 2025 03:02:07 GMT

Job description: JOB DESCRIPTION:About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

  • Career development with an international company where you can grow the career you dream of.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The OpportunityThis is a field based 12-month contract position in Ontario and works out of our Abbott Diabetes Care Division. We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.PRIMARY FUNCTIONS

  • The primary function of this position is to manage a team of sales representatives to achieve the highest possible sales revenue in the assigned geography. The individual serves as a communication link between the head office staff and the sales force.
  • Administratively, this individual ensures that all sales force information requests are completed in a timely and high quality manner (TAM, Territory Business Plans, etc.).
  • Territory goals, all other expectations and priorities are clarified, clearly communicated and updated to the representatives. Actual results versus goals are updated and provided to the reps. Territory and district strategic action plans are updated to reflect actual performance versus goals.
  • Contact with key customers, health care professionals, pharmacies and key influencers is maintained to determine if needs are being met by the company, representatives, products and marketing programs. Recommendations are made to senior management to meet these needs and general market developments in a timely and affordable manner.
  • Ensures that representatives learn and respect Abbott policy and procedures. Controls and helps reps manage their territory expenses, budgets and samples. Ensures overall district expenses are managed to respect district budget.
  • Ensures marketing programs are properly executed. Created a high achievement climate that inspires, motivates and rewards high achievers.
  • Encourages open exchange of innovative and cost effective ideas. Actions must be just and ethical.

MAJOR DUTIES AND RESPONSIBILITIESPERSONNEL

  • Staff is developed for optimal performance.
  • Provides product training.
  • Coaches reps through work-with with them, phone consultations and business reviews.
  • Develops a mix of personnel in the district to facilitate succession planning (career representatives, balanced with promotable representatives).
  • Motivates the representatives on an ongoing basis.
  • Minimize sales force turnover by identifying high-risk individuals and taking specific actions to retain.
  • Each representative has a mutually agreed upon career path plan which is supported by an annual personal development program.
  • Promotes team building, open communication and business-building idea sharing.
  • Terminates employee if not able to perform duties.
  • Treats employees with dignity and respect.
  • Serves as a role model.

COMMUNICATION

  • Communicate market developments to Marketing personnel (Canada, WW, USO) and Canada operations staff.
  • Ensures business-building ideas are shared within and across districts.
  • Maintain open channels of communication with our customers.
  • Conduct conference calls and district meetings when need be to achieve specific goals.
  • Communicates information and concerns between the sales reps and distributor sales force.
  • Organizes training sessions for sales reps.
  • Provide written follow-up letters after working with reps that reinforce their strengths, areas for improvement, sales direction and focus.
  • Employees must feel they are able to take their concerns “up-the-line”.

FINANCE/ADMINISTRATION

  • Provide input to the financial planning process.
  • Provide forecasts of key products to assist in inventory management.
  • Participate in account collections as required to achieve the financial DSO goal.
  • Timely completion of administrative responsibilities with the region (expense reports, TAMs, business plans).
  • Play a lead role in the development, implementation and updating of territory plans.
  • Assist in the preparation and development of customer proposals and tenders.
  • Manage district expenses in line with financial budget.

KEY OPINION LEADER (KOL) AND STAKEHOLDER MANAGEMENT

  • Develop and maintain strong relationships with key opinion leaders to ensure effective communication and collaboration. This includes identifying and engaging with influential stakeholders, understanding their needs and perspectives, and fostering long-term partnerships to support organizational goals.

EDUCATION/EXPERIENCE

  • Bachelor’s Degree in Business or Health Science is required.
  • Minimum of 2 years experience in a sales leadership role
  • With over 5 years of experience in sales and or marketing
  • Must be able to travel up to 50%

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Sales ForceDIVISION: ADC Diabetes CareLOCATION: Canada
Ontario : RemoteADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Yes, 50 % of the TimeMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Not Applicable