Director, Marketing Operations – CreativeNiche – Toronto, ON

Company: CreativeNiche

Location: Toronto, ON

Expected salary:

Job date: Fri, 04 Apr 2025 04:22:55 GMT

Job description:

  • Location: Toronto, Ontario
  • Type: Permanent
  • Job #17972

Job Title: Director of Strategic Marketing Operations
Location: Toronto (Hybrid)
Company: FinancialAbout the Role:Our well-established financial client is undergoing an exciting transformation, and we are seeking a Director of Strategic Marketing Operations to lead the charge in optimizing their marketing and creative services functions. This high-impact role will be responsible for driving operational excellence, implementing automation and AI-driven solutions, and reimagining the workflows within teams to create a high-performing, efficient marketing operation.Reporting to the VP of Marketing, this role will oversee a team of seven direct reports and will be responsible for managing agency governance, workflow automation, and marketing technology adoption. The ideal candidate will have a proven track record in marketing operations transformation, experience managing large-scale creative workflows within a matrix organization, and strong leadership skills to guide the team through this period of change.Key Responsibilities:Marketing Operations & Workflow OptimizationLead the transformation of marketing operations by implementing best practices, tools, and processes to streamline execution.Develop and implement automated workflows to increase efficiency and improve turnaround times for marketing and creative services.Introduce Generative AI tools to enable the creative and design teams to deliver high volumes of content faster without sacrificing quality.Establish and refine processes for intake, prioritization, and resource allocation within marketing operations.Technology & InnovationIdentify and integrate MarTech solutions to enhance marketing execution and performance.Oversee the implementation of project management tools, AI-driven creative solutions, and digital asset management systems.Partner with IT and vendors to ensure seamless technology adoption and user training.Agency & Vendor GovernanceDevelop a governance framework for managing external agencies and vendors to ensure efficiency, compliance, and performance accountability.Negotiate contracts, SLAs, and performance benchmarks to optimize agency partnerships.Monitor budget allocation and cost efficiencies across agency engagements.Team Leadership & RestructuringLead, mentor, and develop a team of seven direct reports across production and creative services.Assess and restructure certain teams to improve workflow, collaboration, and output.Drive a culture of innovation, accountability, and continuous improvement.Performance Measurement & ReportingEstablish KPIs and success metrics to track marketing operational performance.Present insights and data-driven recommendations to senior leadership.
Implement reporting dashboards to improve visibility into marketing effectiveness and operational efficiencies.Qualifications & Experience:10+ years of experience in marketing operations, project management, or marketing transformation roles, preferably within financial services or an established fintech.Experience leading large-scale marketing operations transformations with a focus on automation, AI, and workflow optimization.Strong understanding of MarTech stacks, AI-powered content tools, and project management software (e.g., Workfront, Monday.com, Asana, Adobe Workfront, etc.).Proven experience in leading and restructuring teams to improve efficiency and collaboration.Deep expertise in agency/vendor governance and budget management.Ability to influence and communicate effectively with executive leadership, cross-functional teams, and external partners. * Strong analytical skills with the ability to interpret complex data and translate insights into action.

  • Familiarity with Agile and Lean methodologies is a plus.

We look forward to hearing from you!

A financial company in Toronto is looking to hire a Director of Strategic Marketing Operations to lead a transformation in their marketing and creative services functions. The role involves implementing automation and AI-driven solutions, optimizing workflows, managing agency governance, and adopting marketing technology. The ideal candidate will have experience in marketing operations transformation, managing creative workflows, and leadership skills. Qualifications include 10+ years of experience in marketing operations or transformation roles, familiarity with MarTech solutions and project management tools, and the ability to communicate effectively with various stakeholders. Familiarity with Agile and Lean methodologies is a plus.

Visual Designer – CreativeNiche – Toronto, ON

Company: CreativeNiche

Location: Toronto, ON

Expected salary:

Job date: Sun, 09 Mar 2025 01:11:08 GMT

Job description:

  • Location: Toronto, Ontario
  • Type: Temporary – Contractor
  • Job #17923

Visual Designer (Contract / Immediate Start)Location: Remote (Canada or US)
Availability: ASAP
Duration: Contract, with potential for extensionPosition Overview:
We are looking for a highly skilled Visual Designer to join our agency client immediately, working on digital-first projects for Fortune 100 companies in tech, fintech, and other high-growth industries. This role is ideal for a strong executor who thrives in fast-paced environments, has big brand experience, and knows how to work within and evolve existing brand guidelines.You’ll be responsible for designing high-impact digital assets, ensuring flawless execution, and maintaining consistency across projects. While not mandatory, experience with motion, illustration, or print is a plus.What You’ll Do

  • Execute high-quality digital designs across various platforms, including web, social, email, and presentations.
  • Work within established brand guidelines while pushing creative boundaries where appropriate.
  • Collaborate with marketing, product, and creative teams to deliver polished, on-brand visuals.
  • Manage multiple projects with quick turnarounds while maintaining attention to detail.
  • Ensure design consistency across touchpoints, reinforcing brand identity and strategy.
  • (Bonus) Utilize motion, illustration, or print design skills when needed.

What We’re Looking For

  • 7+ years of experience in visual design, ideally for big brands in tech, fintech, or B2B industries.
  • Expert in digital design (web, social, email, ads, presentations, etc.).
  • Proven ability to execute within brand guidelines while delivering fresh, engaging visuals.
  • Strong proficiency in Figma, Adobe Creative Suite, and other relevant design tools.
  • Excellent communication skills-able to take feedback and iterate quickly.
  • Ability to work fast and execute at a high level-we need strong doers, not just strategists.
  • Available to start immediately.

We look forward to hearing from you!

The content is a job posting for a Visual Designer position, offering a temporary contract with an immediate start. The job is remote and is focused on working on digital projects for high-growth industries. The ideal candidate will have experience working with big brands, be skilled in digital design, and have proficiency in relevant design tools. The job involves executing high-quality digital designs, working within brand guidelines, collaborating with teams, and managing multiple projects with quick turnarounds. Experience in motion, illustration, or print design is a bonus. The candidate should have at least 7 years of experience in visual design and be available to start immediately.

Associate Creative Director – CreativeNiche – Toronto, ON

Company: CreativeNiche

Location: Toronto, ON

Expected salary:

Job date: Mon, 03 Mar 2025 05:00:12 GMT

Job description:

  • Location: Toronto, Ontario
  • Type: Permanent
  • Job #17903

Associate Creative Director – CPG IndustryPosition Overview:
We are seeking an Associate Creative Director to lead our client’s in-house creative team and drive innovation in how they connect with consumers. This is a hybrid role, requiring a visionary leader with CPG industry experience to elevate our client’s brand storytelling across emerging and traditional channels.This role is perfect for someone who thrives on out-of-the-box thinking, is passionate about new digital and social trends, and has the leadership skills to bring big ideas to life-while managing budgets and ensuring seamless execution.Key Responsibilities:

  • Spearhead brand storytelling and cohesive messaging across all consumer touchpoints.
  • Introduce and expand new marketing channels, including TikTok, social media influencers, AI, and emerging digital platforms.
  • Ensure brand consistency across all assets, from digital and ecommerce to packaging and retail.
  • Lead, mentor, and inspire a large in-house creative team of designers, copywriters, videographers, and the like.
  • Oversee creative workflows and ensure timely execution of projects across multiple departments.
  • Champion a collaborative and innovative team culture.
  • Proactively participate in concept development and execution, ensuring high creative standards.
  • Provide hands-on design and art direction when needed.
  • Drive brainstorm sessions and bring fresh, trend-driven ideas to the table.
  • Manage the creative budget, ensuring efficient use of resources while maximizing impact.
  • Work closely with marketing, product, and sales teams to align projects with business objectives.

Who You Are:

  • 8+ years of experience as a Sr. Art Director or Associate Creative Director within the CPG industry.
  • Proven ability to lead large creative teams.
  • Expertise in brand storytelling, digital marketing, AI, and social media trends.
  • Strong design and creative execution background, with the ability to be hands-on when needed.
  • Experience managing budgets and allocating resources efficiently.
  • A visionary thinker who can balance creativity with business objectives.

We look forward to hearing from you!

The job posting is for an Associate Creative Director in Toronto, Ontario within the CPG industry. The role involves leading a creative team, driving innovation in brand storytelling, and managing various marketing channels. Key responsibilities include spearheading brand messaging, expanding marketing channels, ensuring brand consistency, leading and mentoring a creative team, overseeing workflows, and participating in concept development. The ideal candidate has 8+ years of experience in the CPG industry, strong leadership skills, expertise in brand storytelling and digital marketing, and the ability to balance creativity with business objectives.

Designer (Social Media + Motion) – CreativeNiche – Toronto, ON

Company: CreativeNiche

Location: Toronto, ON

Expected salary:

Job date: Sun, 23 Feb 2025 00:55:40 GMT

Job description:

  • Location: Toronto, Ontario
  • Type: Temporary – Employee
  • Job #17896

Designer (Social Media + Motion) – Remote? Remote (Canada) | ? 3+ Months (Full-Time Hours)Position Overview:We’re looking for a versatile Designer with strong motion skills to produce high-impact social content across all major platforms for our financial client. This role is ideal for someone who is equally strong in static design and motion graphics, with a deep understanding of digital storytelling, social trends, and platform best practices.If you love crafting scroll-stopping visuals, engaging motion videos, and thumb-stopping animations, this is the role for you.What You’ll Do

  • Create static and motion-based content tailored for social media (Instagram, TikTok, LinkedIn, YouTube, X, etc.).
  • Produce content that aligns with brand guidelines while pushing creative boundaries.
  • Format and resize content for different platforms, ensuring the best experience for each audience.
  • Work with marketing, content, and high level stakeholders to bring ideas to life.

What You Bring

  • 5+ years of experience in graphic design & motion.
  • Expertise in Adobe After Effects, Photoshop, InDesign, and Illustrator.
  • Strong understanding of social-first design and video storytelling.
  • Experience in short-form video creation (reels, stories, TikToks, etc.).
  • Ability to work in a fast-paced, digital-first environment.
  • A strong portfolio showcasing motion and static social content.
  • Ability to support on other design projects across print and digital channels.

Nice-to-Have

  • Experience with email design in Marketo.
  • Experience in the financial industry.

We look forward to hearing from you!

This is a temporary job opportunity in Toronto, Ontario for a Designer (Social Media + Motion) working remotely in Canada. The role involves creating static and motion-based content for social media platforms, aligning with brand guidelines, and collaborating with stakeholders. The ideal candidate has 5+ years of experience in graphic design and motion, expertise in Adobe software, and a strong understanding of social-first design. Nice-to-have skills include experience in email design and the financial industry.

Senior Digital Designer – CreativeNiche – Toronto, ON

Company: CreativeNiche

Location: Toronto, ON

Expected salary:

Job date: Wed, 12 Feb 2025 08:19:51 GMT

Job description:

  • Location: Toronto, Ontario
  • Type: Permanent
  • Job #17881

Position Overview:
We’re seeking a Senior Digital Designer to join our financial client’s creative team and play a key role in shaping their brand’s digital presence. This is a full-time, hybrid position with their downtown Toronto office. If you have a passion for clean, modern design and a strong portfolio showcasing strong layout and typography work across digital channels, we’d like to hear from you.Key Responsibilities

  • Design websites, landing pages, emails, paid ads, social posts, and online fillable forms, while working cross-functionally with digital, content, and copy counterparts.
  • Collaborate with marketing and development teams to ensure brand consistency and seamless digital experiences.
  • Create responsive and mobile-first designs that perform well across all devices.
  • Develop animated banners and basic motion graphics.
  • Work within existing brand guidelines while contributing to their evolution.
  • Utilize basic HTML and CSS skills to assist with email templates (Marketo) and minor website updates.

Skills & Experience

  • 7+ years of experience in digital design, with a focus in the financial space.
  • Sleek, clean portfolio showcasing a range of digital pieces including web, email, landing page, and paid ad designs.
  • Proficiency in Adobe Creative Suite (Photoshop, Illustrator, XD/Sketch) and motion tools like After Effects (basic level).
  • Working knowledge of HTML/CSS for light coding tasks and collaboration with developers.
  • Ability to manage multiple projects and work in a fast-paced, deadline-driven environment.
  • Strong communication skills and ability to present and defend design decisions.

We look forward to hearing from you!

A financial client in Toronto, Ontario is seeking a Senior Digital Designer to join their creative team. The position involves designing websites, landing pages, emails, and more, while collaborating with marketing and development teams. The ideal candidate will have 7+ years of digital design experience, proficiency in Adobe Creative Suite, and knowledge of HTML/CSS. Strong communication skills and the ability to work in a fast-paced environment are also key requirements for the position.

Sr. Paid Social Media Specialist – CreativeNiche – Toronto, ON

Company: CreativeNiche

Location: Toronto, ON

Expected salary:

Job date: Wed, 05 Feb 2025 03:31:40 GMT

Job description:

  • Location: Toronto, Ontario
  • Type: Permanent
  • Job #17871

Position Overview:
We are seeking a Senior Paid Social Media Specialist to lead our financial client’s performance-driven social media advertising campaigns. This role is ideal for an experienced digital marketer with a strong background in B2B financial services, including banking, fintech, payments, lending, or investment solutions. You will be responsible for managing, optimizing, and scaling paid social campaigns across multiple platforms to drive lead generation, customer acquisition, and brand awareness.If you have a passion for data-driven marketing, thrive in a fast-paced financial environment, and have a deep understanding of paid social strategies, we want to hear from you!Key ResponsibilitiesPaid Social Strategy & Execution

  • Develop and execute paid social media campaigns across platforms like Meta, TikTok, LinkedIn, Instagram, X, Reddit, and Quora to drive engagement and conversions.
  • Define targeting strategies using first-party data, lookalike audiences, and advanced segmentation techniques.
  • Implement A/B testing and optimize ad creative, copy, and landing pages for maximum performance.
  • Manage campaign budgets, bid strategies, and cost-per-acquisition (CPA) goals to ensure efficiency and profitability.

Performance Analysis & Optimization

  • Continuously analyze campaign performance using tools like Google Analytics, Meta Ads Manager, LinkedIn Campaign Manager, and third-party reporting platforms.
  • Provide weekly, monthly, and quarterly reports, highlighting key insights and recommendations for improvement.
  • Optimize ad spend allocation based on return on ad spend (ROAS) and key performance indicators (KPIs).

Creative & Messaging Development

  • Collaborate with the creative and content teams to develop compelling ad creatives, messaging, and video assets tailored for different financial audiences.
  • Stay up to date with financial industry trends to craft relevant, engaging, and compliant ad copy. Copywriting skills are important.
  • Ensure all campaigns adhere to financial regulations and compliance requirements.

Cross-Team Collaboration

  • Work closely with the digital, product marketing, and creative teams to align paid social campaigns with broader business objectives.
  • Support retargeting and lead nurturing initiatives, integrating paid social efforts with CRM tools like HubSpot, Salesforce, or Marketo.

Qualifications & Experience? Experience:

  • 3-5+ years of experience managing paid social media campaigns, preferably within the financial services, fintech, or B2B sectors.
  • Strong understanding of B2B lead generation strategies and consumer acquisition for financial products.
  • Proven track record of optimizing multi-million dollar ad budgets for measurable business outcomes.

? Technical & Marketing Skills:

  • Proficiency in Meta Ads Manager, LinkedIn Campaign Manager, Twitter Ads, TikTok Ads, and Google Analytics.
  • Experience with conversion tracking, UTM parameters, and attribution modeling.
  • Knowledge of landing page optimization, lead generation funnels, and remarketing strategies.
  • Understanding of regulatory and compliance considerations in financial advertising.

? Soft Skills:

  • Natural intellect, curiosity, and proactive mindset.
  • Analytical skills with the ability to translate data into actionable insights.
  • Strong project management and multitasking abilities in a fast-paced environment.
  • Excellent communication and presentation skills for stakeholder reporting.

We look forward to hearing from you!

A financial client in Toronto is looking for a Senior Paid Social Media Specialist to lead their social media advertising campaigns focused on B2B financial services. The role involves developing and executing paid social media campaigns, analyzing performance, collaborating with creative teams, and optimizing campaigns. The ideal candidate has 3-5+ years of experience in paid social media campaigns within the financial services sector, strong technical and marketing skills, and excellent communication skills.

Director, Service Design Transformation – CreativeNiche – Toronto, ON

Company: CreativeNiche

Location: Toronto, ON

Expected salary:

Job date: Thu, 30 Jan 2025 07:32:48 GMT

Job description:

  • Location: Toronto, Ontario
  • Type: Contract Flat Fee
  • Job #17853

Position Overview:
We’re seeking a strategic and dynamic Director, Service Design Transformation to shape how our B2B financial client’s customers engage with their brand and ensure an outstanding end-to-end experience. As the Director, Service Design Transformation, you will be responsible for designing, implementing, and optimizing strategies that elevate the customer journey. You’ll lead initiatives to improve customer satisfaction, enhance retention, and build loyalty by aligning every customer touchpoint with our client’s mission and values. Leading a large team, with 4 direct reports, this a key leadership role that requires a balance of strategic thinking, data-driven decision-making, and a passion for creating meaningful customer experiences. This is a 1 year contract, working 2 days/week in their Etobicoke office (TTC accessible).Key Responsibilities:

  • Design and oversee the entire digital journey, ensuring a seamless and positive experience across all touchpoints, including onboarding, support, and engagement.
  • Develop and implement customer experience frameworks and roadmaps aligned with business objectives.
  • Lead and inspire a team of customer experience professionals and consultants, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally with product and leadership teams to align customer experience initiatives with company goals.
  • Leverage customer feedback, surveys, and analytics to identify pain points, opportunities, and trends.
  • Use data-driven insights to inform decision-making and measure the success of customer experience initiatives.
  • Oversee customer service and support functions to ensure timely and effective resolution of issues.
  • Implement training programs and tools that empower customer-facing teams to deliver best-in-class service.
  • Drive innovation in customer engagement, exploring new tools and technologies to enhance the experience.
  • Develop and execute strategies to improve customer retention, loyalty, and satisfaction.
  • Act as the voice of the customer within the organization, advocating for their needs and ensuring their perspective is considered in decision-making.
  • Build and maintain strong relationships with customers, fostering trust and loyalty.

Qualifications:

  • 8+ years in customer experience, customer success, or a related leadership role, preferably in the financial services industry.
  • Bachelor’s degree in business, marketing, or a related field.
  • MBA is strongly preferred.
  • Proven track record of designing and implementing successful customer experience strategies.
  • Strong analytical skills, with the ability to interpret data and translate insights into action.
  • Exceptional leadership and team-building abilities.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer relationship management (CRM) tools and technologies.

What We’re Looking For:

  • A customer-focused leader with a passion for creating exceptional experiences.
  • A strategic thinker who can balance big-picture vision with attention to detail.
  • A results-oriented professional who thrives in a fast-paced, dynamic environment.
  • A collaborative team player who values diverse perspectives and ideas.

We look forward to hearing from you!

The job posting is for a Director, Service Design Transformation in Toronto, Ontario, on a contract flat fee basis. The role involves shaping the customer engagement with a B2B financial client, improving customer satisfaction, retention, and loyalty, and leading a team to create meaningful customer experiences. Key responsibilities include overseeing the digital journey, developing customer experience frameworks, collaborating with teams, leveraging data insights, and driving innovation in customer engagement. The ideal candidate should have 8+ years of experience in customer experience or a related field, strong leadership and analytical skills, and a customer-focused mindset.

Director, Digital Onboarding Transformation – CreativeNiche – Toronto, ON

Company: CreativeNiche

Location: Toronto, ON

Expected salary:

Job date: Wed, 29 Jan 2025 07:57:44 GMT

Job description:

  • Location: Toronto, Ontario
  • Type: Contract Flat Fee
  • Job #17853

Position Overview:
We’re seeking a strategic and dynamic Director, Digital Onboarding Transformation to shape how our B2B financial client’s customers engage with their brand and ensure an outstanding end-to-end experience. As the Director, Digital Onboarding Transformation, you will be responsible for designing, implementing, and optimizing strategies that elevate the customer journey. You’ll lead initiatives to improve customer satisfaction, enhance retention, and build loyalty by aligning every customer touchpoint with our client’s mission and values. Leading a large team, with 4 direct reports, this a key leadership role that requires a balance of strategic thinking, data-driven decision-making, and a passion for creating meaningful customer experiences. This is a 1 year contract, working 2 days/week in their Etobicoke office (TTC accessible).Key Responsibilities:

  • Design and oversee the entire digital journey, ensuring a seamless and positive experience across all touchpoints, including onboarding, support, and engagement.
  • Develop and implement customer experience frameworks and roadmaps aligned with business objectives.
  • Lead and inspire a team of customer experience professionals and consultants, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally with product and leadership teams to align customer experience initiatives with company goals.
  • Leverage customer feedback, surveys, and analytics to identify pain points, opportunities, and trends.
  • Use data-driven insights to inform decision-making and measure the success of customer experience initiatives.
  • Oversee customer service and support functions to ensure timely and effective resolution of issues.
  • Implement training programs and tools that empower customer-facing teams to deliver best-in-class service.
  • Drive innovation in customer engagement, exploring new tools and technologies to enhance the experience.
  • Develop and execute strategies to improve customer retention, loyalty, and satisfaction.
  • Act as the voice of the customer within the organization, advocating for their needs and ensuring their perspective is considered in decision-making.
  • Build and maintain strong relationships with customers, fostering trust and loyalty.

Qualifications:

  • 8+ years in customer experience, customer success, or a related leadership role, preferably in the financial services industry.
  • Bachelor’s degree in business, marketing, or a related field.
  • MBA is strongly preferred.
  • Proven track record of designing and implementing successful customer experience strategies.
  • Strong analytical skills, with the ability to interpret data and translate insights into action.
  • Exceptional leadership and team-building abilities.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer relationship management (CRM) tools and technologies.

What We’re Looking For:

  • A customer-focused leader with a passion for creating exceptional experiences.
  • A strategic thinker who can balance big-picture vision with attention to detail.
  • A results-oriented professional who thrives in a fast-paced, dynamic environment.
  • A collaborative team player who values diverse perspectives and ideas.

We look forward to hearing from you!

The job posting is for a Director, Digital Onboarding Transformation in Toronto, Ontario on a contract basis. The role involves designing and implementing strategies to improve the customer journey for a B2B financial client. Responsibilities include overseeing the digital journey, leading a team, collaborating with other teams, leveraging data insights, and driving innovation in customer engagement. Qualifications include 8+ years of experience in customer experience, a bachelor’s degree, and strong analytical and leadership skills. The ideal candidate is customer-focused, strategic, results-oriented, and collaborative.